Company information:
Ontario
Canada
Good Morning, it is too bad I have to send this email as your Brand has always been a favourite in our family's households. While I understand this is not directly your problem as the manufactures warranty has expired it is a slight on your brand which I feel you may have interest in helping resolve.
I will not bore you with the gory details but we are currently in a battle with Comerco (extended Warranty) over replacement of the dryer purchased at Home Depot in 2006. The Dryer hashad several repairs over the short life including two drums and a control panel and finally they could not find a third drum which is out of round and again another control panel. So Comerco the aftermarket warranty compant supporting Home Depot said they would replace it and here is the last chain of emails as of this morning:
Subject: Rush TR: VERY ANGRY! dryer replacement
Importance: High
Good morning Mrs.
I have transferred this email to the replacement department who is the only department that can help you when it's concerning a replacement file. Someone should be in contact with you; this email has been transferred directly to her so that she can take care of you(you are in cc).
Agente, Service à la clientèle, Centre Contact
Agent, Customer Service, Contact Center
comerco
www.comerco.com
Est-ce nécessaire d’imprimer ce courriel ?
Is it necessary to print this e-mail?
Envoyé : 5 novembre 2009 13:12
Objet : VERY ANGRY! dryer replacement, who authorized the replacement? We have a Neptune piece of shit dryer that quit working last. They finally delivered the dryer, it is completely wrong its an apartment size dryer! The guy is just here I am not going to accept this. I have talked to Maytag and they told me to talk to you because the replacement authorization came from you. I am rejecting the delivery as we speak and I want this sorted out ASAP!
I want a dryer and I want it now! OR I will go and purchase a dryer and charge Maytag
If you care at all about your Brand and customer satisfaction you will take notice and try to help us resolve this otherwise disregard and lose a future generation of Maytag customers.
Sorry for the long email and thanks for listening.
