Complaint Rating:

Company information:
Rooms to Go
United States
roomstogo.com

I went to Rooms to Go and pay a deposit for a sectional sofa. I asked the sales manager ESPECIFICALLY if it can be done instead of right handed left handed, and he told me that of course it can be done.

When I went to pay the rest and ask for a change of side, instead of Left handed Right handed, the sales manager said it can not be done.

I tried to spoke to the manager and explain that was not my fault and I want my money back.

The manager of the store which I believe should have some power, could not do anything, and more than that he said he doesn’t believe that his employee would say something like that.

The only thing that he could do is to tell me that I can not receive the refund on my money.

The name of the manager is Moritz Bemstain.

The store was in Pembroke Pines Florida on Pines Blvd.

I believe that the personnel should be trained to tell the truth, and if they don’t know how and what to sell don’t sell it, or ask somebody that knows.

I think that the manager could at least refund my money back, otherwise he is the store manager for what to say he can’t do anything?

And last I think that Rooms to Go, don’t know how to treat their customers, and more than that how to try and keep them.