Lowe's
Reviews and Complaints

I can prevent purchasing fraud and return fraud contact me at kdjohnson46@yahoo.com

maybe I ought now speak as yet. got them kitchen cupboards . . . arranged to have them installed . . . they did, and the we find out every door hinge rubs, on door is near a quarter of an inch below the cabinet line. Lord . . talk about getting the run around. Store manager is up. . . like it rally puts you in a bind. . when they don't hire, so you are supposed to hire some on to do it. .. Doesn't the warranty state, that it no longer honored as soon as another touches them? ? ? Better business bureau, here we come

i too have received the "honey" and "hun" treatment at the lowes in athens alabama from someone who acts like she is the manager but i have been told she is not - she just thinks she is! she is a really big woman who just sits behind the desk and has her back to the customers until someone tells her there are customers there who need help! then she acts like she wants to help until you complain that your bill is incorrect or your order was supposed to be ready but it is no place in sight - the she just "hun" this and "hun" that and gets on the phone to find someone else to help you! or she gets on the overhead announcement system and starts calling out peoples names to come help you because i guess it is just too much of a bother for her to do it herself! i have seen this fat ### in the store numerous times and never have i actually walked in and seen her out of that chair behind the desk. she will do anything she can to blow you off! you are better off going to home depot even though it is 10 miles down the road!

We purchased whirlpool appliances Jan 2020 (oven, countertop burner, frig, dishwasher) with the 5 year extended protection (Assurant in Philippines) plan on each, the dishwasher will not drain starting in August 2022, I called the number and they have no record, I have faxed them a copy numerous times and attached to an email numerous times & they still will not honor the contract. I’ve talked to supervisor’s they will pass the info on to their lead person, one person told me they did a computer upgrade/conversion in May 2022 and anything before that is lost. Even though I have provided them the info, they still will not honor the contract. Lowe’s won’t help either, once the info is passed to Assurant Lowe’s doesn’t care. Basically they are selling a protection plan for Assurant, and they are done. Lowe’s hands are clean. I guess for us it was wasted money, I’ll have the repair out of pocket, maybe file a complaint w/BBB, or file small claims. We feel cheated, thanks for listening. Fraud? Ellie / Kansas

I am on day 5 & still no call from a maintenance person after calling & filing a claim. Assurant site says claim is still pending. That's 5 days and no refrigerator/freezer that I paid $1600 for 4.8 years ago. Save the money on warranties. You may need it to replace your groceries like me. If I could have rated this less, I would have.

I bought a Protection Plan to my Dishwasher. They are not professional. The technician was unpolite and he was in hurry. Guess what? The problem was there. After one week, he came again. He didn't do nothing. After that they scheduled 2 times and canceled. My dishwasher still without repair. They want our money! My advice: Don't buy it!

I bought a protection plan from Lowes for my washer and dryer. In the contract it clearly says that coverage period starts on 7/28, but after I called 10+ times and 10+ emails I was told that I have to wait 30 days for schedule someone to fix the problem. I think this is a consumer fraud and I want to go to the court. Anyone has the experience or suggestions? thanks.

The 2nd time my Whirlpool microwave broke

I keep getting different answers from the warranty company

Either way it's not fixable. It's been 4 weeks so far now I was told to wait until 7/ 8/22 it is a microwave over the stove and I need the fan more than the microwave. I have been disconnected several times waiting for a supervisor. I was originally told 24 hours once the original 10 working days past. Now it's another week

Said they would replace my fridge, but it was not in stock. After a year of waiting for it to come back in stock, they said the Return Authorization expired and they would not renew it. Now I'm asking for a full refund of the extended warrantee that I never used and I'm getting hassled and terrible customer service. They keep telling me to send an email and not offering a phone number where I can get an update on my refund. And I'm not getting a response to my emails. Now I see the "scam" people are referring to. Buying the plan and making a claim are easy. Getting the service taken care of or complaining that you did not get the service is where you end up in a black hole. The call center you do call has no ability to escalate or give you a number to call. All they ask you to do is send more emails that get no response. According to them, they don't even have a number they can call. They can just "escalate" through the "system." What a scam indeed.

After years of shopping at lowes I have made my last purchase from lowes. Your rebate program is a scam and your refusal to honor 35 dollars you have lost all future purchases.

Lowes is running a rebate scam. After years of shopping at lowes I will never enter their store again. Their company is untrust worthy.

I went to Lowes in Miami Lakes, that store is very clean and organize we went with my husband to do first installation and they called some one Evelin Olivera and she hardly speaks english and also she has a very bad actitud, seems like she had more important things to do than help and talk to the customers.

We had a couple of questions for her she did not know and she was bad informed later on her supervisor took over and did a good job with us and the questions we have were answer.

When we were ready to pay we went to customer service and a lady Vanesa asked if was some thing wrong, we just told her how bad we feld about this lady and the experience with her, she said no matter what we wil do she always will be fine since the managmet team will protect her, we never paid the installation agreedment and walk out of the store and we went to the competition.

This lady in customer service said that they are many cases in the store like this with other employees but the friendship inside the store goes beyong that and bad employees get away with murder, because of the things that going on such a personal friendship between employees and the people incharge, thats why they don't feel confident on say the complaint to no one else and tried to talk to the customer out of any complaint, my personal opinion, Lowes need to change employees and managers around so no one will do such a friendship where the customer is the one who waks away for ever and very unhappy or they need to be out the job for good and get better people, profesional and caring.

Can't you read English? Why do you have to open the box? You should know better than to open the box...nobody wants to buy open boxes because they maybe missing something. That's is the reason people open sealed boxes is to take something out. Otherwise they can't read the box which is printed with the contents enclosed. What's your reason? You didn't give it in your complaint. So now you defaced the merchandise. Every person afterwards will have to check if something has been removed...or worse discover it after they arrive home. How many times has that happen? Do not open the boxes. Period. Anywhere...anytime.
If the shoe fits ... wear it. Do you need a translation?

Horrible customer service. Knowbody knows what they are doing. They refuse to help you, Worst experience I ever had at a home improvement store.

###! LOWE's is so paranoid about a lawsuit they won't even confront shoplifters unless they have videotape and 6 witnesses. Sounds like you were feeling guilty or just paranoid or maybe you just feel like this normally. maybe a valium or something stronger like a bullet will put you out of your misery.

For sure, that's hardly a paint problem. That's a problem with the painter.

Surface prep! It ain't the paint buddy. Besides, stop watching home improvement shows, you're not that good and you never will be.

Is it normal practice for Lowes to belittle and berate the older employees? Accuse them of thing they have not done? Write them up and tell them it's the final, when they have never been written up or even spoken to in the 11yrs. they have been with Lowes. Guess its as good a reason for getting rid of someone for writing a letter to you for complaining of awful treatment and disrespect. they have had to endure. Now being accused of threating a co-worker. So not true. And there was a witness. Told not to speak to anyone about it. The women is 70 yrs old. The other in her mid 30' and has had several other issues with the employees at 1607. Worst management team that store has ever had, the worst. And most of the employees will attest to that. When you gonna get off your Bums and check into this?! Good people are leaving and others are looking for other jobs. Your loosing so much and you don't deserve to have hard working, loyal and dedicated people working for you. Does a lawsuit have to happen before you all wake up?!

I ordered a screw gun and I was happy until I found out that there no charger. I realize why people don't buy things on line now I wasted my time and I have to return or ship it back.e Now I can't leave it in front of my house. Thanks for wasting my time and money I Know to a company it's not much but if I knew this I would!

I need to know how many lost their sick leave hours at the end of 2012. I also need to know how many did go over their allotted 48 hours of sick leave this year. There is a policy violation but in order to make a class action suit, there needs to be as many people who can vouch for the handling of their sick leave. Contact .. richardhlohrmann@gmail.com and explain your situation.

Well. I have to say that in all the years I worked for (S)Lowe's, the bottom line is that it went from being a Family-Oriented/Family-Driven company; to being no more than all of the other corporate power-houses out there. I can say that I was a dang hard-charging employee who was blessed to work under two of the best, most fair managers in the company. The bad part came when I was promoted and moved to another store. The manager of this store was in his position for one reason and one reason only. The color of his skin. Now you can call me racist, but associates and managers who were also of darker skin of mine and other stores who had worked for this manager said the SAME THING. This idiot (according to Vendors who serviced his immediately previous store) ran his smaller, less profitable store the same way that he ran this much larger, much more profitable store. Here's how he did things. BTW this was one of the two corporate stores and for those who know, Mooresville and Huntersville are the only two "Corporate Stores". It all depends on which day, week, month, or year it is, but one of the two, or both are the corporate stores at any given time. Makes a whole lot of sense huh? But, the way he did things is that at least once a month, members from other district stores had to come in to get "Top Stock" straight. Not only that, but all of my interviews had taken place over the phone. The first day (a Saturday) that I walked into this store and into my department, the Winter reset was due to have been completed and had not even begun. There were fireplaces, heaters, wood stoves, etc blocking every aisle in the department, but the two main aisles through the department. This was at 530am with the doors gettin ready to be opened in 1.5 hours. Not to mention that they had promoted a person to department manager who was 22; had no supervisory training; and had only been with the company and in that department for 7 months with no clue as to what he was doing (and he was subsequently fired and brought up on charges for price fixing for friends to the tune of some $50, 000-75, 000.00 over a period of 6 years that was discovered about three years ago. Numerous people went down with him- Sales Manager, 2 zone managers, and the head cashier who was his fiance) BUT... the man who was in charge of the store and who looked at the reports and knew what was going on and did nothing about it... You know.. The man of color who was an idiot... He is now a District in Ga. Well, for me, the problem came in when people from Corporate came into the store and wanted things changed around in my zone. They would not go to my store manager. They would come to me and want to know why things weren't done when they were supposed to be done. I would tell them that either I had been told to do it that way, or that I had never been told. So they started coming to me when something needed to get done and they told me that it was because this store manager did things the way that he wanted to and that they couldn't touch him. Well, this store manager got pissed with me because of this and began making my life a living hell. He ordered me to do what he told me and not what corporate officials told me to do and I told him that I could not do that and would not do that. Ya see. I have been in public safety at this point for a long time and I told him that if he was a captain and a battalion chief ordered me to do something, then it was going to get done. He did not like that. So when I was approached by a VP and given the opportunity to go to work for him at Corporate, this store manager would not sign my papers to go to corporate. Now all of you who have, do, or are related to anyone in Lowe's know that if your manager will not approve the transfer, then YOU WILL NOT GO. There is so much more I could say, but it would take up a complete page. But I will say that the comments made on here are completely accurate about the brown nosing and all that goes on. You can be an excellent employee; go out of your way to make the customer happy; increase the sales of the department you are in or over 10-fold; and it still doesn't matter. Short and the long of it. I left following an incident where this manager went in (admittedly) and purposely omitted all of my opening and mid-day employees for the Saturday of Spring Kick Off and then told me that I had to cover the department by myself and would not allow one of the 14 people I had on the schedule for Outside Garden to come inside and cover the department. He did the same for Sunday, so I called out and was written up for calling out. Then, when I came back in on Monday, they ordered me to get on the phone to handle the nearly 170 complaints that had come in from Saturday and Sunday combined as a result of the lack of people in the department. I told him that I would not call one single person on the phone and told him that since he screwed me on the scheduling that HE could do it. I then told him that I was giving my two-week notice; he told me not to worry about the notice and to go ahead and leave; then called me on the phone and asked me to stay for at least another week. I told him no and walked away. Now. I have tried to go back to Lowe's numerous times and this guy has me in the system as "not eligible for rehire" even though I was very diligent, trust-worthy, and reliable. The sad thing is that unless the CEO himself okays it, I could never again work for this company and it is a great company if you can get with a COMPLETE team that's willing to get in there and get dirty with you; and trust me, there are stores out there that have the right people in place to make that happen...

There is a plain and simple fix for everyone's complaints... are you ready? DON'T WORK IN RETAIL!
I've worked in retail for over 8 years now. It's the same whether you work at Wal-Mart, Target, Home Depot, or Lowe's and believe me i've been to them all.
To the women who are complaining about being Lowe's Widows...GET OVER IT! At least your husband has a job! Be grateful for that!
Everyone has a chance to go to college and make something of themselves. IF you go to school to be a manager then that's your problem.
IF YOU DON'T LIKE YOUR JOB... FIND SOMETHING YOU DO LIKE!

Lowe's, as well as other businesses, is customer service driven only if the leadership is customer service driven. It doesn't require an Einstein knowledge level to understand the necessity to treat the customer with respect and dignity. It only requires that such behavior be considered an essential component of the business' operational philosophy. The Lowe's in my town had a sever customer service problem, however, I found a listening ear in management. I so much appreciated the home center's presence in my community that I was willing to communicate with management regarding any and all actions by associates or other managers that generated bad will. This caused a turn-around in the store in my community. The store began to really soar until illegal management and associate theft occurred. Now, a comment regarding subtle sexual harrassment. All I can say is that it happens. I am considered an exceptionally attractive person, and this attribute resulted in many advances by male associates as well as management. I dismissed the verbal advances as simple flattery until an associate, mature male, asked me to lunch. I declined and I'm very happy I did as about a month later I found out he had a wife. A real scoundrel! I later discovered that managers were dating associates; all the managers were married. Managers were suspected of same sex laisons with other managers. Married managers were dating customers. Associates were dating other associates and creating families like rabbits. In retrospect, I sum up the human relation infractions as a result of not enough work for associates and a lack luster accountability system in this organization. If you have a spouse working in Lowe's management, given what I have seen, he/she is probably in a sexual relationship on the side with a person connected with the work place. Reality check!

I realize everyone needs to make a living but at the same time the company that provides the means to live should be more generous to their emoployees. I too work in retail but my company pays management by the hour so they discourage over time. I often complain about retail but after hearing what lowe's does to their managers my job is cake. I feel for these people, I used to work for a few companys as a exempt manager and I worked 60- 70 hours a week and hated it. No over time and busted my [censor] for peanuts. Corporate america sometimes grabs you by the nuts and squeezes out everything you have and then your left with nothing...by the time you get home from work you are worthless and the only thing you can think of on your day off is going back to the freakin grind again. God bless the people that never see their spouse's and I hope things get brighter for your future.

how about insallation of a kitchen counter top. One thing to be certain of its a long process and in various stages. The faint of heart could not sustain such an ordeal. You need someone to remove your old countertop. And if you want to replace your older appliances then another contractor is needed and possibly a plumber since your sink has be be removed. Your kitchen may be in total disaray for weeks before it comes together. We ordered a kitchen granite counter top in November 2010 and its March 13, 2011 and still not installed. THe measuremenr process and template process takes 4-6 weeks and the granite must cme from Mexico or Turkey. The very inexperienced installers showed up late one day and said the counter not level and left. We did not know precisely what they meant and has a 30 year veteran kitchen and countertop expert look at the potential leveling problem and all was in order. The installers showed up 5 days later, on a Saturaday, and said same thing and could not wait 15 minutes to be fixed and left. So much for quality and satisfaction guarantes from Lowes. The reputation of Lowes is being ruined by a very flawed contractor selection process. Don't be duppped into a kitchen or countertop installation. Go to the right qualified company who can do this for you and I hope you never experience the issues we had to go through. Never again Lowes!

Lowe's needs to worry about their sales and not their employees PERSONAL SPACE. They show favoritism everywhere possible instead of actually acknowledging an employees credentials before putting them to work. I have a college degree and tons of sales experience but they do not care because the HR Mangers would rather hire younger girls who do not possess the skills to get done what is needed to be done to keep the sales coming. They are failing miserably in my area of Philadelphia because of their blatant ignorance to our community and their misplaced worries. Subtle sexual harassment runs rampart in my Lowe's and it comes from the mangers along with favoritism instead of professionalism. Because of this they are not even close to meeting their quota and something needs to be done.

What of This,
I hope you were able to get your situation straightened out. It is hard. I am on short term disability with a broken tibia, it is healing. My husband is using some of his sick time to go with me to orthopedic appointments. I am able to be on my own, so he doesn't need to take much time off, my appointments are every 4 weeks. We live close enough to the store that he can come home on lunch breaks, so that helps just for the aspect of not being left alone for long periods of time. The closing shifts are harder for me than when he works and opening.
There has been one good development in his situation. Upper management finally got rid of the part timer that was not working her share of the weekends and evenings. The old biddy has had the nerve to call out every time she is scheduled for a closing shift. If it was up to me, three strikes and you are out. They tried to make her work on Sundays too and she called out every time she was scheduled. I am so glad they are getting some real help for once.