Life Time Fitness
Reviews and Complaints

It will all catch up with LIFETIME FITNESS. I think it is already, I have had two mailers "$0 to join". They don't care how it is ran! It is the numbers!

The people running this place have a long way to go. Sadly, like all corporate run companies, they only care about the money to keep running. All the employees are disposable, if the bottom dollar isn't met or exceeded.

They claim member loyalty is most important but it's the dollar that fuels the beast.

Money makes the world go round.

Idiots are the ones NOT speaking out against this company. As an employee, I'm doing everything I can to break free from this horribly misrepresented company. Better way of life my ###!

These people are not idiots! They are consumers who were scammed through loop holes! The people at Lifetime really need a business ethics class. Nobody deserves to be deceived out of their money.

Whoever wrote that we are idiots for not reading our contracts must work for Lifetime.
My husband went to Lifetime to purchase a membership for the family but told the sales representative that he was going to pay up for three months. Once the three months was over it would be up to me to continue. The rep told him that was fine. Never said anything about the cancellation policy. Never said anything about charging his credit card once the three month period was up. When my husband saw the charges that were not approved by him he called and said he no longer wants this. He again said please cancel. The customer service rep never said anything to him again about the cancellatoin policy. He was then charged again the next month. Finally after calling every name he was given a rep told him about the policy. Now, I understand that he should have read the contract better but isn't there such a thing as ethical business practice. Lifetime has obviously proven over and over that they are not interested in good business. STAY AWAY FROM LIFETIME FITNESS! The only thing they are working out is your wallett.

All the sales people at Lifetime Fitness blow crap out of their mouth to make people buy into their story. Unfortunately, when you realized the stuff isn't true you get mad and realize Lifetime Fitness does not value the customer nor the prospect. It is a churn and burn operation and consumers should avoid this organization.

Before I signed the paperwork in Michigan location the salesman kept mistalking himself so I asked for a manager. The manager came in and apologized and said that most of what the sales rep was saying was not the current "special and mispoke". So I walked away and as I was leaving I heard him say thanks for wasting my time.

When I complained all I received was a half ### apology from the sales manager. Again, no customer attention here...all staff and company profits first.

I came back with a buddy two weeks later as a guest and I saw the same guy lying to another prospect about all the benefits and low fees. Amazing how Lifetime Fitness did not take any actions for this guys behavior.

Save your time and find some other facility to work out at.

Lifetime Fitness loves to workout your wallet.
The customer comes last.
Every contract is designed to milk every ounce of money out of the customer.
Contracts are designed to make quitting the club nearly impossible (you must send a certified letter or show up in the club). Red tape = more lifetime money
@ lifetime fitness we make you pay for a lifetime!
aka lifecrime fitness

Dagny Taggert - you show your ignorance of MN law. MN IS a state where an employer can discharge an employee at will - just as an employee can leave at will. Go look up the law.

Don't let it get you down - most of these people that work at clubs are of very limited intelligence. Believe me, I've worked for Northwest and Lifetime and they are not the sharpest blades in the drawer.

I worked for FCA construction, a subsidiary of LTF in charge of architecture and construction. I interacted with Braham on a weekly basis - he was often loud and somewhat aggressive, but at the end of the day this is his life's passion and he takes it very seriously.

In response to the way LTF treats workers - I think the "Wiser than the average Bear" is a disgruntled ex-employee that is not in any way representing the experience most people had at LifeTime. I can say that everyone in our department was paid above industry standard wages and we were given numerous perks like flexible PTO, Free Family Gym Membership, Stock Purchase, 401K, insurance... I don't think that I was taken advantage of, and I don't think anyone in my department (50+ people) would argue that sentiment.

Additionally, they will not fire you on the spot. I am well aware of the hiring/firing process as I was partly responsible for both in my department - you are written up formally several times before the firing process even begins. Furthermore, in MN you can't be fired without cause, we are not an at-will state...

Regardless, I haven't worked there in over 2 years. I left willingly to pursue a different career path, but LTF was an amazing place to work. The motto "Healthy way of Life" was something that I do believe that they took seriously and I do believe that they treated their employees with a great amount of respect. I would also like to add that I am a female - and while you will always encounter misogyny in construction - I believe I was treated with ample respect in the clubs and at the corporate office.

LifeTime Fitness is owned by the biggest piece of [censor] known as Brahm Akradi. One might think he would be a tad bit humbled coming from where he did...cleaning up [censor] and washing your towels at a previous workout facility; it's true...he makes sure you know his story (part of the hiring requirment). Anyway, do not feel bad that you were not hired; the new policy is to only hire idiots so they can get the most out of you, take everything from you, while giving nothing in return. One thing to know is that they will fire you on the spot wthout warning only to fill positions with their friends. The men in power at that facility hate the female species especially if you hold any power. Everyone is disposable at that club. I know any employee that gave his/her all for well over a decade and that job was lifted rigth from under his/her feet...YOU are DISPOSABLE at LTF. You neither want to work there nor be a member because that whole Organization sucks and they do NOT stand behind what that teach/preach. Also, BA has a penis implant...

Most fitness club (especcially Lifetime) hiring managers are very discriminating, if they don't think of you as someone they would have sex with or that would boost their sales they usually will not even think of hiring you, yes they are jerks especcially this guy that interviewed you, they think they are better than everyone else and try to cut people down, don't let it get to you.

I have been a fitness trainer in Dallas, TX since the late 80's, it used to be that fitness clubs were not so discriminating, now they discriminate against, gender, race, length of hair/ hair style and especcially against age, sex and disabilities, they violate the whole discrimination laws of the EEOC,
I am degreed, have several certifications, positive attitude, very well built and still get discriminated against at Lifetime and other facilities because I am over 45.
I suggest that you get on Lifetime's job email list and apply again, record all they say, if you cannot do this over the phone ask for personal interview, find an employment attorney, file a complaint with EEOC and file a law suit against life time (for at least a years pay). they will be forced to hire you plus you will be awarded a years pay, the hiring manager will be fired and it will go on his record, he will never work in fitness clubs again. I suggest talking to an employment attorney first to find your best plan of action.
I plan on doing this also.

Requested to close an acount, but LifeTime continue to charge a fee, threatening me with with Collection service. I finally pay them just to stop this madness. Well, if you think, to join LifeTime, there "exit ticket". I find this is very mob-like business practice.

I agree with many of the sentiments here. Tonight. While picking up my children, there was an unsupervised infant in a walker that he was too small for just sobbing. A few six year olds were trying to console h, but that was not their job. All the attendants were too busy doing close down procedures. It can get crazy in there, and they never do organized stuf every 1/2 hour like their schedule says they do. They look overworked and upset most of the time. Lifetime needs to increase the quality of their care for children.

Hi, I am a lifetime fitness kids activities team member. I see that most of the issues that parents are concerned with involve the staff. Unfortunately lifetime only offers team members minimum wage and does not offer scheduled raises. Raises are based on performance. I have been working at life time for over a year now and I have received three raises in that year. There are employees who have been there much longer that have yet to receive a pay increase. I have over 5 years of experience working with children and I am always enthusiastic and energetic. At my particular location management does a great job assessing employee performance and dealing with any issues parents or children may have. I receive positive compliments almost daily from both parents and management regarding my performance and engagement with the kids. Although lifetime strives to maintain high quality programs through each of its locations, the sad truth is that quality can greatly decrease from just one or two poor employees. I would not sell the child center short until you have tried a different location. There are 3 locations within a 10-15 mile radius in my state, so I hope you have the option to try a different club. Try contacting corporate for any issues that are not being resolved at your specific location, it may take some time, but lifetime truly does care about member feedback and addressing member issues.

I don't know about you guys but the Lifetime Fitness in Las Vegas is well-renown for its child care program. The staff members are friendly, helpful, and most importantly, know how to watch kids. They organize activities every thirty minutes and its continuous. Not once have I gone in and have seen kids fighting or just hanging out nor have I with their staff. My child loves going everyday and I have seen her develop tremendously since the club opened in April. I'm particularly impressed with the relationships my daughter has made with team members. She loves coming back to the club to play games with them especially in the gym where one time the staff was even instructing her on how to hit a baseball or kick a kickball! They know exactly what they are doing although most of them look too young to have gone through college. I'm proud to be a member of this club as well as my wife and we love how the child center is run. I recommend this club at least if you come to Las Vegas.

I have taken my children (3yo & 5yo) twice to their child care center. No problems so far. There was a time when I was at a park with them and closely watching. A little kid climbing a ladder above my 3yo shoved her foot in my kids face. I was there...watching. You think you can control other kids even if you're there?!

My husband and I joined a Lifetime Fitness in VA, last week. The gym itself is great, but I feel the need to write a review of their child care, or lack thereof. We have three teenage daughters using the membership with us, and a son who will be 2 in May. When we went to check out the club, we dropped our son off at the child care center, so we could tour the gym and go over all the paperwork. There was a woman manning the front desk and two more in the play area. I took our son into the play area, and waited for one of the attendants to introduce themselves to him. Neither of them ever did. They simply didn't care that he was there. My poor little guy just stood there looking at us. I didn't want to leave him like that, neither did my husband or the girls. The salesman kept telling us he would be fine. We asked if one of our teenage daughters could stay with him, since no one there seemed to have any intention of interacting with him. They told us no, because all the girls were over twelve. My husband and I looked at each other, and we were both thinking the same thing, that we would just take him with us, but then the salesman kept saying, "Oh, he'll be all right, we won't be gone long, it's tighter than Fort Knox in here, yadda, yadda, yadda..." Reluctantly, we left our son there. After about a half an hour, we came back to check on him and he was indeed fine. He had found a little friend to play with and this put my mind slightly at ease. Due to some computer problem, the paperwork took over an hour to complete. We finally went back to get our son, and he was still doing fine. However, we all noticed that again, none of the workers were interacting with any of the children. There really weren't that many children there at the time, so I am unsure why they weren't playing with them. A few days later, one of my daughters and I decided to go work out. We took our little guy to the child care area. On this occasion he started to cry a bit, because he didn't want me to leave. There were two workers and neither made an attempt to come talk to him or reassure him that everything would be all right. I made a point of saying to one of them, "Hi, This is my son, "so and so" . One of them briefly acknowledged me with a nod of her head, then continued to carry on a conversation with her co-worker, while straightening up the area. I noticed a little girl about a year old sitting on the ground, quietly sobbing, with tears dripping down her face. As a mother, I wanted to pick her up and console her, but I knew it wouldn't be appropriate. (I know I wouldn't want to come in and find some stranger holding my child.) Still, none of the workers paid any attention to her or any of the other children. Just like the first day we went, there weren't very many children there. At the time, I think there were about five, including my son. Again, I felt conflicted about leaving him in their care. I finally got him to play with some toys and I was able to leave. My daughter and I worked out for an hour, and when we came back he was having fun, playing by himself in the outdoor area, kicking a ball around. By this time there must have been thirty or more kids and only two attendants. It was very chaotic. One attendant was sitting on the ground, and to my surprise, was actually interacting with a few of the children, however, the other one was walking around aimlessly. I was glad that my son was having fun, but it was clear that there was not proper supervision taking place at this establishment. With a group of children that large, and a staff that doesn't pay attention to the kids, there are a lot of things that could go wrong. There was also a big age difference among the children playing outside. There were kids who looked to be as old as ten, all the way down to little ones like my son. In this type of setting, it's just a matter of time before something bad happens. I worked at a Mother's Day Out in TX for four years, and the children were always separated by age groups. All of us interacted with each of the children. When I drop my son off at the nursery in church, someone always comes to greet him and tries to engage him in some type of activity. This is what I expect to happen and I don't think it is unreasonable. I don't understand the lack of interest these child care workers have in the children. The place is staffed, but there is no way they can watch and play with that many kids, or take care of the individual needs of children varying in such different ages. This place truly is just a "drop off center". Children, especially the young ones, need to know that they can trust the people taking care of them. Trust is built through spending time together. I need to know I can trust someone to take care of my child. This place does not instill a feeling of security in me. It stinks, because I was really looking forward to being able to work out, and not having to worry about my son's well being. My husband and I decided that we aren't going to use the child care center unless we absolutely have to. When my son gets older, quite a bit older, I don't think it will be as big of an issue, but for now he is too young to be able to stand up for himself, and he ACTUALLY NEEDS someone to take care of him. I have been a mother for 21 years, a youth worker for 16, and I have taken care of other people's children since I was a teenager. Believe me when I say this, I know what I am talking about when it comes to the needs of children. This place is severely lacking in the proper care and supervision of children, and if all Lifetime's gyms are like this, I would not recommend their Child Care Service for anyone who has children under the age of five.

Tehy left my son unattended in the pool during the parents night out program

We've been a member for a little over a week. Of the 5 times I've been in- 2 times I was extremely anxious about their "child care" area. This is a platinum club, in Allen/McKinney TX. The first time I saw a 3 yr old fall about 5 feet off the playground onto his face because the "supervisor" was running around with a little girl on her back. (She was too busy playing to do her job)
The second time was yesterday- when I overheard a panicky manager talk on his walkie talky. "Code 100 in child center" he said... When I asked what was going on- I was told a boy hit his head on the playground and the paramedics were on the way...

I emailed the club today and told them they need to get their staff to be more proactive at preventing accidents than just responding to them... If they don't listen, they'll lose another customer...

It will all catch up with LIFETIME FITNESS. I think it is already, I have had two mailers "$0 to join". They don't care how it is ran! It is the numbers!

I also was just scammed into paying for a month I won’t use. I told them my heart is enlarged to please pause the membership. They charged me the month instead of the 15 pause. They told me that they had no notice of my pause. I told them to go ahead and cancel my membership. I’m having a health issue. I sent in documentation of that and they still wanted to charge me for the month I wouldn’t be able to use the gym. I’ve have been using the gym for over five years. I will never go back to them. They could’ve shown courtesy, instead they lost a family membership.

everyone in here are so lame, wow you signed a contract and have to pay to cancel ...how awful...one person said its so hard because you have to go there to cancel it?!? don't you go there everyday anyway? and I just cancelled and it was exactly what I thought - one more month of dues...as was explained to me when I signed up...
you are the same people that complain your coffee was too hot too I am guessing...
babies

Does this go on our credit report if we dont pay them? no right?

Im on the same problem, I moved from New Jersey to Austin and did not pay the extra month they wanted me to pay, I cancelled my debit card, and they are emailing me about the charges, now my question is, if we dont pay, does this go to our credit report? This would suck if it did...

I was aware of the 30 day cancellation policy and also of all the issues other members have had when canceling their membership. In order to avoid additional charges past the 30 days, I went ahead and requested a new debit card. Despite this, they made several failed attempts to charge my previous card (I know because each time they attempted they sent me an email telling me there was a problem with my billing), but eventually managed to get my new debit card number and charge my account anyway. I called my bank, who advised that as a "courtesy" VISA had provided them with my new debit card number because they were able to prove this had been a recurring charge. Of course I filed a dispute, but it's disturbing to know that a business can provide another business my private billing information (as a "courtesy") without my consent or even attempting to contact me to verify this.

My husband went to the club and signed our family up for a membership. He explained to the woman that this would only be for 3 months and he will pay ahead. She said that would be fine and proceeded to take his credit card information. He made it very clear that this would only be for 3 months. Again she said that was fine and he would be charged for that time. The sales woman never said anything to him about the cancellation policy. Well after that 3 months was up there was a charge on his card. He called and complained with no avail and told them he no longer wanted this membership. He will eat the charge just cancel. Again he was not told about the cancellation policy. A month later another charge. After calling every name he could get someone finally told him about the cancellation policy. Now I fully understand that my husband should have read the contract better but does that mean bad business ethics are okay? There was enough opportunity for someone to disclose this policy to him and they didn't. The only work out we got from this club was in our wallets. Stay away from Lifetime Fitness. They aren't interested in good business. They aren't interested in you. All Lifetime fitness is interested in is your money. Whether they should get it or not. As long as they have your credit card number you will be charged!

Be aware that Lifetime Fitness require members to notify submit a written notice 30 day in advance in order to cancel membership. Their position is "we have your credit card number, we have your signature (they obviously did not stress this line in the membership agreement), we will rob you of your next month fees because we can.

I talked with the club manager and a few customer service reps, they were all polite and agreed that "yes, we will charge you because we can, this is our policy". Think about it, they were telling me that they were going to steal my money simply because they had my credit card number and they ddin't even understand that they should be ashamed of themselves.

Lifetime Fitness is an awful company. I'm currently dealing with a similar situation in trying to cancel and being strong-armed into paying for another month...seriously, it takes 7 weeks for my cancellation to go into effect?!?! They just want to squeeze every last dime out of you and bank on the fact that 99% of their members forget the cancellation policy and then are forced to pay another exorbitant monthly fee. I've been a member for 5 years and this is how they treat me. Not good business. Do a quick search of "Lifetime Fitness cancellation policy" and you'll see hundreds of complaints. I understand there are contracts in place for a reason, but the world isn't black and white and they should have the flexibility to help a customer out when the situation calls for it. There are too many gyms out there to waste your time with one that cares so little about their customers.

Such shameful business practices.

#LifetimefitnessFAIL

Had the WORST experience terminating - changed jobs and needed to be closer to home. Notified them via email sept 30, paid October bill and then closed debit card because they were INSISTING that I had to COME IN THERE to sign some stupid form - and I can't, I work! I told them legally my email should suffice (and it should) and now they are HOUNDING me for payment and sending me threatening letters! PLUS legally the contract was breached when they raised my rates 3 times in the year I joined!

The 30 day policy and the fact that they make it difficult to cancel (going there in person or sending certified mail) is a scam. Many companies apply the 30 day policy, which they double (I cancelled today June 2 an they will get money till July 31st), but an email should suffice. I would be so happy to sue this company, and a class action suit would be appropriate. Don't have much experience about that though...Will investigate, but if someone can take this over it would be fantastic. Bad business should be suppressed.

Andrenalyn, If you swear at them they will cancel your membership immediately and refund any prepaid activity!

That sucks. There Customer Service and sales guys could care less about you too! Lifetime Fitness is a joke! Well whatever you do, make sure you cancel by the 5th, or the charge you for 2 whole months if you don't! I've got my own issues with them, which you can read about in comments section of the 30 day cancellation policy thread. To anyone thinking about Lifetime Fitness, do yourselves a favor and run. Run as far as you can! If you don't, be prepared to be screwed over by them. Lifetime Fitness is a rip off.

[censor] lifetime fitness, the pools are always closed "due to lightning" whenever there's a storm a couple of miles away. Even though the skies are clear outside they won't let you use the pool.

My lifetime in Algonquin, IL sent me home twice for forgetting the new form that they are now requiring when I bring my friend's daughter with me (who is also a member). They refuse to just keep the form on file since the child is a friend of my daughter's and comes with us quite a bit. They also won't allow kids under 12 anywhere in the fitness center after 8pm. My daughter needs to work on her cardio for her asthma (doctor's orders) and can't because they won't let her in the work-out area AT ALL, they won't let her in the pool with me after 8pm, and they don't have the rock wall open that late. I don't get home from work until about 6pm, so 7:30 is about as early as I can get to Lifetime on weeknights. I pay a lot of money for them to put so many restrictions on my and my kids!

I need to find a different health club that will provide more for my kid than lifetime claims to!

It will all catch up with LIFETIME FITNESS. I think it is already, I have had two mailers "$0 to join". They don't care how it is ran! It is the numbers!

Has to be your gym. Just like the Warrenville club the one here in Omaha keeps all area open regardless of the "population" at the time. And in regards to $6... This is more than reasonable. try to find another facility that gives you everything life time does for $6 a month. You could always pay a babysitter $10/day to watch your kids at home if $6/month is too much. I love the club and could not be happier.

Tammy in Omaha.

Must have been your LTF. The daycare in my facility has the computer area open even if there is one child playing. I have been there at times that there were 5 kids in the room. This was in Warrenville, IL. My beef is with the $6 per child fee increase they are imposing on every family membership!

Life time sucks they dont care, never go to the salon they say all natural products, no they not, i had bad scalp danderfiff, when i came from there, and when i complained the manager he was so rude to me, i canceled my membership and will never go back there

Deep cleaning needed in steam room and showers, it smells. Concern of fungus germs in damp, dark spaces should be deep cleaned at least weekly; turned off, hosed and scrubbed thoroughly. Growth of mould is breeding used by multiple people. More attention needed towards wiping, disinfecting, floors, walls and sitting surfaces daily. I love lifetime

I've been applying for job after jobs for your company and it been a month and my statues is still active why is that i feel as if you are not constant but it makes not sense because you guys send job alerts but still no statues change
still keeping my head up .

I had to cancel my gym membership because I didn't want to drive 26 miles to the metro west location in Framingham/Natick

Please, either Shrewsbury, Northborough, or Worcester

Life time lakeville, MN Front desk employee her name is Amber.
She is very impolite to member.
Manager MUST need to training her how polite to members.

This person is the most rudest person on the planet, I asked to speak to their manager because I didn't like their attitude and tone and he totally refused. You pple need to treat your customers as you would like to be treated

This company stole money from
My account and will not return it

I try to cancel my membership for over 6 months. I have leave to Europe for my job and they don't want to cancel it just keep charging my credit cards. Have to replace my credit cards. Couple weeks ago I received a call from corporate office they asked me to make 150$ and that's it. I made that one time payment. After that they charged that credit card for 315$ without my authorization it's total #### it's legal money extortion !