Menu
Life Time Fitness Customer Service Phone, Email, Contacts

Life Time Fitness
reviews & complaints

www.lifetimefitness.com
www.lifetimefitness.com

Learn how the rating is calculated

2.2 188 Reviews

Life Time Fitness Complaints Summary

54 Resolved
134 Unresolved
Our verdict: When using services from Life Time Fitness with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Life Time Fitness has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Life Time Fitness. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Life Time Fitness reviews & complaints 188

Sort by:

Newest Life Time Fitness reviews & complaints

ComplaintsBoard
M
1:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Dispute cancellation SilverSneakers of Leticia Olivan

I am writing to you as the Durable Power of Attorney (POA) for Leticia Olivan. We have been informed by your Bloomfield Hills membership department about the cancellation of Ms. Olivan's membership, citing a requirement for her Silver Sneakers program to be affiliated with HAP Advantage. This is surprising, as our current records with Medicare Advantage...

Read full review of Life Time Fitness
ComplaintsBoard
G
12:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - DL AnytimeFitness

I signed up. Then I became ill and could not go. I turned in my keyfob and have not been to DL Anytime Fitness. I had asked to be allowed to stop, and was told I would have to stay a member for 6 more months. Then, additional fees were removed from my checking account, without any notice - that is YOUR contract. I stated since you breached the contract, it...

Read full review of Life Time Fitness
ComplaintsBoard
J
9:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Discrimination against Seniors and unjust treatment of me

January 2, 2024

I'm a senior who bought supplemental plan from United Health early December 2023: It offers free membership. I advised club I wanted to cancel my present membership and switch. Member of r staff responded and asked for authorization to cancel and info concerning my supplemental plan from United - but there was no deadline for getting this info to you. I authorized the cancellation and would supply United info when I converted to senior plan.

Sp when I tried to set my supplemental membership Jan 2 2024 I was told I'd have to be put on a Wait List. I knew nothing of this change, but wanted to work out that day. Member of staff informed that in order to work out that day, I would have to pay $100 and reinstate my founding membership. No exceptions. I must be put on wait list.

This seems unfair to me. Does it seem unfair to you? My United coverage began December 1. so If I had been informed of Lifetime's change on January 1, I would have converted early December — but I didn't know they were startin to discriminate against seniors. And they hadn't advised me of upcoming change.

After my workout that day and paying the $100, I staff who seemed to understand the unfairness and said she would forward my complaint up the chain. She also thought my situation would be remedied and my $100 credited in future billing cycle. I thought the matter was resolved.

So I was surprised to receive email from them next day denying my request to convert to senior membership, be refunded $100 and be taken off wating list.

My wife and I are founding members of the club here. We like the facility, use it often, have spent $8000 in dues plus another $1500 or so at the salon. My wife Janet loves the aesthetician who does her facials.

I was glad to glad to hear they were slowing growth the of the membership trying to reduce the crowded facility. I had complained last January about this very thing:the lack of parking and limited access to overcrowded classes. But reducing growth at the expense of a particular group, Seniors, is discriimination

How do we reverse Lifetime's unfair policy directed to Seniors?

Claimed loss: Refund $100

Desired outcome: Be taken off Wait List given senior membership

Confidential Information Hidden: This section contains confidential information visible to verified Life Time Fitness representatives only. If you are affiliated with Life Time Fitness, please claim your business to access these details.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
S
5:24 pm EDT

Life Time Fitness Pickle Ball Incident in Syosset, NY Location

I had a terrible experience on the pickle ball court today with their pickle ball, manager sunil britt and his three cronies. Who pretty much verbally assaulted me in front of my 8 year old son and many others on the open play court time. I had made reservations on the app, these courts are mainly used by ladies from a specific class and color of society, and sunil does a damn good job of ensuring that no else can get into these courts, especially a man of color around open play times. I had previously asked him several times about joining the league and his corrupted self, started selling me his private tennis lesson services on the side. I took this overture, as a condition for him to accept me in the pickle ball league. Sunil is abusing his role as the manager of this popular game to grow his private tennis coaching business. After I refused to accept his self promotions to get paid on the side for tennis lessons. He denied me any space on the league, even after repeatedly requesting him. I even compplained with lifetime management but there was no resolution. This guy is running this show quite impudently.

Today, I had reservations so when I arrived there his assistant (another lady of the same color), pretty much rudely said that my 8 year old son could not play because he was under 12. So I asked her to show me the rules. While she was looking for the rules I started playing as the courts had become available.

She then immediately barged into the courts and asked me and my son to come out of the court even though the game was going on. I told her that I was over 12 so I could still play and asked my son to sit out on the bench which he did. This was not enough for her, as I was playing both sunil and this lady came next to me while I was playing and started giving me intimidating looks. I tried ignoring them but right after the game, sunil, his lady assistant and 2 other of his cronies (ladies of same color) verbally attacked me on the court, while my son and 10 or more women were watching. I tried defending my actions by telling them that I had reservations and that I had only asked to see the rules. Two cronies started abusing me verbally and I told them that they had nothing to do with this because they were not employees, but sunil and his assistant did not do anything to stop this abuse. My son watching me getting verbally abused started crying and so then I decided to leave the court.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
A
1:50 am EDT

Life Time Fitness Service

Hi, my name is Anthony ferro and I own ferro academy in Illinois. I have been getting harassed by one of you trainers in burr ridge Illinois. He used to be a student of mine and I had to kick him out last year due to personal reasons. Since that time he has been leaving me bad messages, he is in a group chat talking horrible to my students; blah blah, doesn’t matter. However; he has now been calling me a pedofile; making fake profiles and commenting on my Yelp page, on all social media pages. He is leading bad reviews daily and it’s reached the point to get a lawyer: He passed on a leaked letter and I then lost 65% of my students after showing the leaked letter that was intended to me: He messaged people individually to tell them a personal matter which wasn’t true.

So, I sent him a cease and desist directed by my lawyer, but he also gave me a few options for Mr. Bello. I don’t try to ruin peoples lives, nor am I petty. I’m a 41 year old two time Marine Corps Veteran as well. That goes beyond respect. He is a vulgar person and shouldn’t be working in public with people. I have screenshots below. I hope you take this matter seriously. This is what we sent him under.

Cease and Desist Defamation and Harassment

Greetings Christian BO,

I hope this letter finds you well. I am writing to address a matter of utmost concern involving false and damaging statements that have been made about me. It has come to my attention that you have been engaging in a campaign of defamation against me, spreading baseless and harmful information through various mediums. I must emphasize that these actions are not damaging to my personal and professional reputation but also a violation of my rights as an individual.

Defamation, as defined under legal precedent, refers to the communication of false statements that harm the reputation of an individual or entity. The statements you have made about me clearly fall within this category. Such actions are not only morally reprehensible but also legally actionable. It is important for you to understand that your behavior constitutes an infringement upon my rights and is in violation of established laws protecting individuals from unwarranted harm caused by false information.

I kindly request that you immediately cease and desist from making any further defamatory statements about me, whether in spoken, written, or electronic form. This includes any public or private communications, social media posts, or conversations with third parties. Failure to comply with this request will leave me with no choice but to pursue legal remedies available to me. I am prepared to take all necessary steps to protect my rights and restore my reputation.

Please be aware that should your harassment and defamation persist, I will not hesitate to pursue legal action against you. This may include filing a lawsuit seeking damages for the harm caused to my reputation, emotional distress, and any other relevant consequences arising from your actions.

I strongly urge you to consider the potential consequences of your actions and the impact they are having on my life. It is my hope that we can resolve this matter amicably and without resorting to legal action. I request your prompt response in writing, confirming your commitment to cease and desist from all defamatory actions and harassment.

Thank you for your attention to this serious matter. I trust that you will make the responsible choice moving forward.

Sincerely,

Anthony Ferro

Thank you

Desired outcome: I’m not going to speak out of anger but I just want it taken care of please.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
A
8:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Senior discrimination program

As another recently posted, I also have received a letter from Lifetime that my time allowed to use the facility will be drastically reduced come 1.1.2024. I have been a loyal club member since 2007. I usually workout several times a week, with a Lifetime personal trainer once a week, and 98% of my normal workout times will be blocked. It seems to me, that...

Read full review of Life Time Fitness
ComplaintsBoard
V
11:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness GM Harassment

To whom this concerns,

I have a been a member of the Lifetime Fitness in Mount Laurel, New Jersey since it’s opened 8 years ago.

Recently the clubs GM, Drew May has been cracking down on the size of gym bags on the gym floor, which I support 100%! When MR. May began his enforcement of reduced sized gym bags used on the main floor I was approached by one of his employees who informed me my book bag would no longer be acceptable to use on the gym floor. I had no issues, I went out and purchased a much small 17L cross body sling bag. I had used the sling bag for months, and last week I was approached again by one of MR. May’s employees who informed me my sling bag was not acceptable to be on the gym floor, however I could use it for the day and then proceeded to give me a Lifetime branded adjustable strapped clinch bag which is 18” tall x 13.5” wide (see pictures below) and said this is what’s considered acceptable.

I had a clinch bag of my own that I chose to use instead, which is nearly the exact same size as the one Mr. May’s employee handed me 18” tall x 15” wide (see picture below tan bag).

Today,8/31/2023 Mr May approached me about my clinch bag and told me that it was unacceptable to be used on the gym floor. I ignored Mr May, because my personal bag was no different than the bag his employee gave me days prior, nearly the exact same size with adjustable straps. It was packed with a half gallon yeti, an 8” leather power lifting belt, knee wraps and lifting straps.

Shortly after Mr May approached me on the gym floor I get an email from him as if he’s reprimanding his child. For the amount of money I pay for my daughter and myself and being a founding member I certainly don’t expect to be spoken to like that. (See email below) Additionally, Mr May is attempting to create a false record by stating in his email there will be no backpacks on the gym floor…I did not have a backpack on the gym floor, and him stating that my account is notated as being warned multiple times by members of his team…I would like to know who warned me, and when these warnings took place?

If Mr May is going to harass me over my personal clinch bag that is 1.5” larger then the lifetime bag he’s handing out then I will certainly make more “noise” about this publicly.

Also, the bag Mr May is handing out (shown in the picture below) doesn’t conform to the corporate standard for all clubs a 12”x16” clinch bag.

I would appreciate someone to contact me in regards to this issue and how I was treated today.

I can be reached ANYTIME [protected]

image0. jpegimage1. jpeg

image2. jpegimage3. jpeg

image4. jpeg

Policy Violation - Membership under review. png

Kindest Regards,

Vern



Desired outcome: Membership out of review, an apology, use of my gym bag

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
C
12:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Silver sneaker members limited access to romeoville illinois club - discrimination against seniors

I received an email from Chris Lichtenberger , this week on 8/21/23, stating that my Silver Sneakers membership with Lifetime Fitness in Romeoville IL, was going to have limited hours/days starting 1/1/24. I am very disappointed with this, this is age discrimination. I have been a customer of Lifetime for over 10 years before I retired 8/1/23. See email...

Read full review of Life Time Fitness
ComplaintsBoard
S
9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Personal training

I have been a loyal member to Lifetime Fitness at West Lake Houston, Houston, TX location for three years. I showed up 5-6 days a week, used all the facilities and a great amenities you have to offer. I have learned a lot too. I made few acquaintances. The club is very nice. I love how it is family oriented.

Besides that note, I am writing this e-mail to file a complaint. I am stating the fact that I did NOT get my refund when a service was NOT provided. I had I hired a personal trainer for the month of June. Out of my control, my personal trainer’s position as a personal trainer was terminated. Therefore, the service nor standard was not met for the full 30 days of June 2023. I had paid in advance for that month, ($640.00) and was only received the total amount of ($160.00.)

I am politely demanding a full refund of 640.00 for the inconvenience that has come.

P. S I have spoken to the manager of the Personal Trainers a Mr. Ryan. I am not getting the correct amount of help. Since, I was not getting the correct amount of assistance, I have requested to speak to his boss and there was co-operation but, the appointment was struggle to make. the appointment for the meeting was “double booked” It has lead me to believe that this issue was an attempt to be “swept under the rug” so to speak.

Due to this issue, I have moved on and I am no longer a member at Lifetime Fitness. I am sad to see this happen. I really liked the club.

Desired outcome: Full Refund

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
J
3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Racism and sexual misconduct

I started going to this gym in August 2022 when not even a day later the personal trainers started following me around the gym and viciously harassing me. I was racially profiled by the staff ONLY the members were way more welcoming than the staff…. I got a personal trainer ( Ronald Brown) in Feb 2023 to try and ease the tension. The first session he caught a boner at the table giving me a percussion massage and the other trainers just made a barricade around to cover it up. (I have exact dates documented) So not only was I sexually harassed and racially profiled by the staff members the personal trainer manager (Thomas Darby) made inappropriate passes at me on multiple occasions and when I went to confront him about them he told me he had a girlfriend BUT continued to send me dick pictures on Snapchat and told how he wanted to [censored] me on the gym floor. I was literally scared for my life. But just wait it gets more juicy… I only seen two main female trainers on the floor ( Kristen & Erin)…. When I tell you I have never seen White & Hispanic females literally give you the dirtiest look for NO REASON AT ALL! I tried to take a Pilates class and Erin couldn’t even pronounce my name right after she so called tried to become my PT. As the story goes on one of the members tells me Thomas Darby started telling people that I tried talking to him when he had a girlfriend slandering my name to ruin my reputation…. I talked with an attorney and they said I have a valuable case. I canceled my membership yesterday.

Desired outcome: I want all my money starting from August 2022 to now reimburse. Or legal action.

Read full review of Life Time Fitness and 1 comment
Update by JGreen444
Jun 23, 2023 3:34 am EDT

I feel like every time I went to lifetime fitness Bloomfield it was like they got alerts of my presence. I want a full refund starting back to August 2022 of all my service.

Hide full review
1 comment
Add a comment
J
J
John Roberts 1957
, US
Oct 04, 2023 10:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If a man says Hi to a women at a fitness center, the women tells management and the man is banned for life!

ComplaintsBoard
S
9:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Warrior theme

Date: June 2023

To: CEO, Lifetime Fitness

From: SA Marks, 25 yr+ member

RE: WTF?

Imagine my surprise upon reviewing the group fitness schedule today to return to the gym after the pandemic and finding none of my favorite classes. Instead, I find warrior pilates, warrior sculpt, warrior cycle, warrior yoga.

How do you miss that the United States of America is NOT a nation of warriors? The word warrior only applies if you’ve signed up for the military.

We aren’t fighting any enemies outside U.S. boundaries so are you saying we need to prepare for “WAR” with each other--our neighbors, our friends, our families, our political opponents? Just what are you asking people to prepare for?

We are in a difficult period in our country, striving to be a nation of inclusion and respect. How does the word WARRIOR fit into that endeavor?

What happened to the Zumba classes? It was a great way to learn dances and moves from different cultures and the hip hop movement. What happened to the cardio classes, the step classes? Where's the INCLUSION?

When I come to workout, I am tired from sitting all day and I want ACTION. I want to do jumping jacks, kick my legs, get my heart rate up. That’s how I get rid of stress. You can still offer those lay about, boring, crawl around on the gym floor classes for those who have long muscles and no personality, but what about catering to my need for ACTION? (A hard seat on a crappy cycle and lifting weights alongside others are not my idea of action.)

Julie, Becki, Deborah Tourek--those Woodbury instructors attracted people to your fitness center, because they are or were decent people concerned with my good health. They never once asked me to be a Warrior.

What’s the matter with you? Do you not understand the culture of the United States--no war, no anger, no fights? We work things out together. We have freedom of speech, freedom of opinion, and freedom of choice and none of us except the radicals are preparing for war.

What the hell have you done? Statistics show that the 9:00 class on Saturday draws more people than any other time or day. I thought you were a neighborhood fitness center open to all and catering to all, but apparently we’re all preparing for WAR. Am I supposed to tell my grandchild that I’m going to Warrior Pilates? I wonder what impression he would form. Again, what have you done?

In case you don’t understand

WORDS MATTER!

And you’ve got people thinking they are preparing to go to war at work, with their neighbors, and others and that they have to be physically superior and take charge. You have absolutely no sense of what the United State of America is about.

MARKETING THE WARRIOR THEME IS A TERRIBLE, DISTURBING EVIL.

SHAME ON THIS ORGANIZATION!

Desired outcome: Get rid of Warrior theme. Promote & serve families. Warriors can train elsewhere. Ick.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
D
8:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Fraudulently charging monthly membership fees when it was in suspension

I had paid for L**** F*** and my account, I had cancelled L***** F*** and put my account in suspension. My accountant discovered two charges from Lifetime on account each month - membership + suspension? How is this possible.? Ms. F*** was cancelled and all accounts were suspended. Cancelled entire membership today. Was a member for numerous years and very disappointed in their accounting negligence. Would like to settle this civilly and avoid going to court.

Desired outcome: Reimburse charges that were erroneously charged to account.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
S
5:16 pm EST

Life Time Fitness Discrimination

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy . The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al. ) and if you feel you been discriminated file a suit with the EEOC, Their Ex -manager. Paul Russo caught sleeping with female 17 years old employee and was imitating black folks by painting his face black. I myself had filled a discrimination and harassment complaint with the state of NJ and the Justice department and a full investigation will take place soon.

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
J
6:24 pm EST

Life Time Fitness Discrimination and harassment of minorities

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy. The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al.) and if you feel you been discriminated file a suit with the EEOC,

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.
1
Sherry F
Sherry F
Local Guide·28 reviews·23 photos
a year ago

Desired outcome: fire staff and Berkley heights manager

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
T
10:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Gift Card Baybrook Location, TX

Received gift card for Christmas. Used at Baybrook location for massage on 12/30. Upon checkout, I was told gift cards we’re having some problems, cashier took my gift card and told me they’d email me the remaining balance. I never got an email. Spoke to 2 people from Corporate who spoke to “George” from Baybrook. Said I would get information regarding remaining balance on card. I am NOT asking the gift giver how much they spent! There SHOULD be a record of the purchase by either Wyatt or Kyle Kuhlow.

I routinely purchase Eminence and Kerestasse products as well as occasional spa services. I’m not using the Salon or Spa again. I can go anywhere nearby and get better customer service.

Desired outcome: Gift card purchase amount

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
K
4:47 pm EST

Life Time Fitness Sugar land lifetime fitness club

First, I want to say LifeTime has been a wonderful place for wellness for most of my membership of 8 years. But there was a change in managers a few years ago, & this club has gone downhill, particularly in cleanliness, although it is not the place it once was in general. Today was so bad I came home and sanitized or washed everything due to the health hazards. The floors in the women's locker room are perpetually filthy with huge clumps of hair everywhere & trash littered about, the walls & doors in the showers are slimy, & dirty towels everywhere. I have observed the same hair clumps on the floor for days at a time, indicating the locker isn't cleaned daily. The 1 open Spa had black mold around the water line perimeter so I left & the outdoor pool was so dirty & full of ants I could not swim laps. I wanted to stay positive & not complain, but today was unmanageable.

Additionally husband & I feel like intruders on the fitness floor because Alpha classes have taken over. We cannot use the floor or TRX apparatus most days because classes are going on, which should be conducted in the studios, where classes are held.

I have heard others discussing these issues & know they have contacted the current manager, but he does nothing. We are experiencing poor management & services but the prices have risen 2 times in the past 2 years.

Thank you for addressing these issues.

Desired outcome: Change in manager and level of cleanliness

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
S
8:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Televisions in cardio area

The main cardio area of this club has 13 large t?’s in its main area with not one of them showing ESPN or other All sports channels. ESPN had been on 2 TV’s for more than 8 years and now instead there is

Financial News X2

HGTV x2

Golf Channel - in January X2

Advertising TV X3 - FYI we are already members

Local News X4 these are next to each other

This is our of touch with the fact that some people who work out would like to see sports

There is ESPN in the welcome area so the Lifetime staff can watch while they are working

Desired outcome: Please add one of ESPN, ESPN2 Fox Sports

Read full review of Life Time Fitness
Hide full review
ComplaintsBoard
M
4:47 pm EDT

Life Time Fitness More money, less services

So in the same two weeks that my rates went up drastically (increased $70 a month) I was told that some of my yoga classes were canceled, some of my spin classes were canceled and now today I'm told they will no longer heat the pool in the winter as they had once said. I am getting disgusted at the lack of concern for the way our money is being used. I am getting much less product for a lot more money. Please reconsider these poor decisions at the Champions Lifetime club, the members are not happy.

Read full review of Life Time Fitness and 1 comment
Hide full review
1 comment
Add a comment
B
B
Brandy Lee Ledford
, US
May 13, 2023 11:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's because they went public and think the brand can survive with little to no management by demoting managers to leads. It's a [censored] show.

ComplaintsBoard
H
9:02 am EDT

Life Time Fitness Gay pride

I agree that all people should be recognized but nobody should be given preferential treatment and the endorsement of lifetime fitness. One of the posters I saw on the wall at the Oklahoma lifetime fitness so LGBT was encouraged and has a healthy lifestyle that is absolutely incorrect that lifestyle encourages infectious diseases and should not be encouraged. Why are we giving LGBT an entire month it’s not right it’s flies in the face of upstanding family values.

My personal opinion is we should not give LGBT any more recognition then we would being a ethnic member as like Italian Asian Afri-American Irish or whatever it doesn’t matter why are we giving them so much recognition. It is a destructive and unhealthy lifestyle the average lifespan of LGBT people is only in their 40s about half of the straight population

Desired outcome: Stop promoting LGBT

Read full review of Life Time Fitness and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Roberts 1957
, US
Oct 04, 2023 10:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Plenty of other gyms that are straight pride!

ComplaintsBoard
B
6:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness Membership

My husband and I joined recently and he has begun using the gym. I on the other hand had foot surgery and I am having complications and can not use the gym for a few weeks. I asked to suspend my membership but was met with "we must have a doctors note, surgery records will not suffice. When signing up, we were greeted with friendly staff that made lots of promises that have not panned out. The consultation with the trainer was a joke and now I have to pay for 30 days before I can cancel. Not what was explained to us. This gym is a bait and switch.

Desired outcome: Cancel my membership immediately. I will contact news channel I team Jeremy Finley and expose this deception.

Read full review of Life Time Fitness
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Life Time Fitness contacts

Website

www.lifetimefitness.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Life Time Fitness?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Life Time Fitness Customer Service. Initial Life Time Fitness complaints should be directed to their team directly. You can find contact details for Life Time Fitness above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Life Time Fitness. Discuss the issues you have had with Life Time Fitness and work with their customer service team to find a resolution.