I have an LG Dryer model # DLG5932S. We continue to have an issue with the dryer not drying clothes thoroughly. This results in constantly running the dryer for hours. We have made 3 calls for repairs so far. The first two repairmen checked the lint trap in the dryer and the vent outside my house. Said "that's the problem" and walked out. The third repairman had enough IQ to call a buddy to find out what could possibly be causing this problem. AHHH, the sensors are probably bad. Finally, he ordered the sensor "touch board". This morning the fourth and different repairman came in to repair the dryer. He takes out the bad senor touch board and puts in the new one only to find out it doesn't work. He also stated that the previous repairman didn't order a complete Senor Touch Board. Ok, so he put back the old sensor board so that we could at least have a semi-working dryer. OOPS, the connection broke. Now we don't have a working dryer at all! A family of five on the weekend without a dryer. LG and the warranty company will not give us a time line as to when the part will be ordered or when it will be prepared. They refuse to pay for outside laundering. In today's time when you can get practically anything delivered overnight, you should think that this could be done for a simple part. We have waited months for this to be fixed properly, not to mention lost wages for taking time off and the repairmen don't show, reschedule, tell you that it's the lint trap and not even open the back of the machine to be sure. What a rip off and waste of money for this expensive "top of the line" piece of crap.
I will never purchase another LG product. Beware of extended warranty coverage also. That's a rip off too. With a family of 5 all teenagers, do you think I want to schlep 10 loads of laundry to the laundromat at my expense for an unlimited amount of time? Think not. When are we going to stop being raped by corporations who do not stand by their products? I did some research on the internet and parts are available with overnight delivery on E-BAY!. Why doesn't LG have this available. I have also researched other LG appliances only to find out that no matter what LG appliance you have, getting them diagnosed and repaired properly is an outrageous effort. Shame on LG. Shame on LG. Shame on LG. I will not give up on the repair, but be assured I will have a BIG MOUTH and warn every person I come in contact with the this manufacturer is to be avoided all together. ALL PRODUCTS SHOULD BE AVOIDED! DO YOUR RESEARCH!!!