Complaint Rating:

Company information:
Sears
Pennsylvania
United States

We bought our kenmore elite fridge(#795.7834) just 5 months ago and we already had problems with it.  The bottom freezer stopped working.  I noticed items getting softer and softer and blamed it on my husband not being vigilant enough when closing the door.  The ice turning to water led me to believe things were amiss and two days later my ice cream looked like a milk shake.  What a mess and everything in my freezer had to go.  We had a sears repairman come to the house and he told us the freon tank was empty due to a leak.  He said it was made poorly and had to replace a valve and a copper piece.   I can only imagine what might happen next after only owning the appliance for such a short time.  I researched this product online since I had 8 to 5 to sit home and wait for my repairman to arrive, turns out the list is long with complaints related to this same fridge.  I had a kenmore fridge prior to this that never failed in 15 years.  Currently I am very unhappy with the all around quality of this product and so are many other consumers.  Sears no longer seems interested in keeping its loyal customers.  I grew up on Sears products along with my sister who also bought this same fridge two years prior, (she recently had a major melting issue due to the lighting unit) were big sears fans.  Never again will I buy a sears product.  You have lost some loyal customers. 
Unsatisfied in PA