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JustAnswer review: Refund 66

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7:01 pm EST
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I ask a machanic on just answer a question. He helped me out I went to pay the machanic I submitted $10.00 and just answer took $100.00 out. I tried to get a refund back from them twice and they will not respond. Got a hold of the bank and they can not find a address, or phone number on just answer. Does anybody have there address and phone number so that we can contact them so we can get the money back that is due to us. You can cotact us at [protected]@verizon.Net

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The complaint has been investigated and resolved to the customer’s satisfaction.

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66 comments
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Camila Tellez
, US
Aug 20, 2023 11:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was extremely worried about a nosebleed that I had gotten that lasted almost an hour. It was late, i couldn’t go the doctor’s office, so i searched online for advice. This site looked promising so I tried it out since it said it only cost $5. Turns out it DOESNT. It has a membership fee of like $40 dollars and it doesn’t notify you of it previously. I only notice it afterwards. I didnt want a membership, I only wanted to fix my problem. So I go to cancel it, and i was expecting a refund. But i dont get one. After trying to get to the refund page, it keeps showing a bad request page not letting me go to the refund page. Its a total scam. I want my refund because they didnt even end up fixing my problem anyway.

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Donderkoppie
Pego, ES
Mar 27, 2023 5:44 am EDT

I ve ask 1 question and pay 1 euro and because i was content i send 3 euros as a tip!

To my surprise i get a bill for a subscription ad 29,00 euros and this happens for the second time and gi ves me much work to retrieve the money.

Cant login because i have no number to do so...its a mes and i feel robbed and give notice to my bank that its fraude!

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Cortnee Sims
, US
Mar 19, 2023 12:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem just a minute ago! I’m trying to figure out how to get refunded they took everything I had! Did you get help? I need to know what to do. It said only $5 and that even that was “fully refundable”

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Gary W G
Helper, US
Mar 19, 2023 3:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They refunded me after I reported them to the BBB. Good luck

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Patrick Gagne
, US
May 09, 2023 5:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Gary W G

I got scammed also, 120$ on my credit card, What is BBB?

Thanks!

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Gary W G
Helper, US
Mar 12, 2023 4:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Google search sent me to JustAnswer where the screen said I would be charged $5 for my question. Then I discover that my credit card account was charged $5 plus a $55 membership fee. I was able to cancel membership but they refused to refund me the $55.

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SirLaya
, US
Mar 11, 2023 1:42 am EST

Scam, I want my money back.

It said I would be paying 5 dollars, refundable. It charged me 40 dollars. And the service itself was regrettable. It was generated answers I quite literally got on google search. So I tried getting on the website to request a refund and the website said I was blocked. So not only have they mislead me about the price but they have also not provided the services they promised to provide. Instead they have also cut me off from the services I paid for. Therefore I want my full purchase be refunded.

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Billy Allen
, US
Feb 19, 2023 3:26 pm EST

I was charged 2 times today and I don't even use the site I was charged $39 $46;and $1 and I want me money back

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Marianne Velthuis
, US
Feb 01, 2023 6:48 pm EST

I've just found 2 $70 debits on my credit card. Completely unauthorized. Nowhere did they say that clicking on their website entitles them to take a monthly fee. When told it would cost $30 to speak to a technician I said no way but nah Just Answers decided to take $140 from me. I want that money back. I am a pensioner and can't afford to be ripped off like this.

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Why do I need to sign up to complain
Johannesburg, ZA
Jan 26, 2023 7:35 am EST

My mother is having half her pension deducted monthly from her bank account. She did not consent to it. She is not even sure what it is for. Advicus Justanswer pay the money back. +[protected] and margaretarnolds631@gmail.com

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Gwynne Towne
, US
Jan 25, 2023 12:19 am EST

Saw this address on the bottom of my email and reported to the BBB

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TheCatLady
, US
Jan 16, 2023 12:36 pm EST

Yes, Just Answer is a TOTAL scam. I "thought" it "sounded" ethical. In a hurry, I needed a quick answer about cell phone functionality, gave my card # for a quick ? and moved on. No one said: Are you a client or is this a one time only question?. Then started charging me 46.00 per month. My to-do list included call and explain and get refund. Sadly, their business model appears based on getting busy people in a hurry to give their card # and not allow refund when busy people have time to call about the misunderstanding. You do not set up that business model unless you know people in a hurry don't have to read terms and conditions. Businesses with toilet ethics eventually do end up there, but how many people are going to get scammed until they do? I'm a retiree and don't have money for scams. I need that $184.00 to feed my cats.

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Kayleigh Cupido
, US
Dec 28, 2022 10:11 am EST

Is there anyone who can help to get my money back from just answer they are a total scam

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Chuck Doan
, US
Dec 11, 2022 10:58 pm EST

I have been calling to get my account cancelled for more than 6 months and each time they tell me it is cancelled but I receive a charge the next month. I just called and they suddenly show there were two accounts open under two different emails. She has said that I will receive no further charges and I will be refunded past two months which is a rip off because I have been calling for 6 months but I took what I could get.

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Kesarakodi achar
, US
Nov 09, 2022 11:48 am EST

Refer to my other old review

Refer to my other old review

This is fraudulent company which starts taking money the moment you click on their website! They took hundred of pounds from my account , in total £945.00 since March 2021,

after several call they refunded only a part of the money! They are now refusing to refund the remaining £345.00 They are scammers who make you believe you signed their terms n conditions moment you click on their website! I had never ever agreed to subscribe to their service! It is a one sided contract which you are not aware of! Unfortunately you end up giving your credit card details when you first click, then they start taking money from your credit card! They are simply fraudulent! So many others have been cheated in similar manner. If you see any good review, it is likely to be their own ! Never ever use this service, it is day light robbery! Beware!

Date of experience: 09 November 2022

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Bluntbob
Cannonvale, AU
Oct 25, 2022 8:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just went through what seems to be a common issue. their website says $2 for an answer, so I entered my card details to pay the $2 only to find that they had hit me up for a months subscription! WTF? They are the scum of the earth and another parasite on the vulnerable and needy. How do we shut them down? Is anyone running a class action against them? I would like to know!

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Marilyn Mal
Sydney, AU
Oct 07, 2022 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How can I get a refund for this scam that I haven’t used

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Florence Epailly
, US
Sep 13, 2022 12:01 pm EDT

I was told I would be charged $1 to speak to a vet but I was charged 45 $membership in addition. I was never told about this fee nor did authorize it. It's a rip off

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Rbfl4
Hudson, US
Oct 21, 2022 9:26 am EDT

This happens all the time with Google and other companies who send people w/questions to JUSTANSWER! RIP OFF - BIG SCAM

Roy B. - FL

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Nan67
Indianapolis, US
Sep 03, 2022 1:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told I would be charged $1 to speak to a vet but I was charged $29 monthly membership in addition. I was never told about this fee nor did authorize it. It's a rip off

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SeginA
West Yorkshire, GB
Aug 21, 2022 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to get my £50 refund.I am not satisfied with the answers.And it costs much than answer why I don’t know.We income by doing hard work and they r taking money for nothing.Completely awful.

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Koreen74
Anna, GB
Aug 07, 2022 10:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Scammer scammers scammers! And I can’t leave a Google review either..they won’t stop charging my card. I just had to cancel my credit card and get another one. I hate them!

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Cynthia Martin
, US
Aug 07, 2022 6:40 am EDT

Yes, I had know idea I was going to be charged 55.00$, not for a question about a phone, I don't even have a computer. I did not see any place on the form that I was going to be charged this amount of money, very crooked and fraudulent, I should have asked Google for help before I got ahold of these people cause I had more help, I have know tech experience and I've just been taken advantage of.

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Desiree Christy
, US
Jun 17, 2022 11:35 pm EDT

Crooks. Is this just a place to vent or is it a place to get answers about how you can get your money back!?

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Shannon OBrien
, US
Jun 01, 2022 6:26 pm EDT

They are a scam. They keep saying that my connection is disconnected when i try to talk to them when i try to cancel its no such place on their website and their emaol is fake

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Julie P. Smith
, US
May 22, 2022 3:11 pm EDT

I asked a question and it says the first 24 hours was $1 and then if I didn't cancel before then I would be charged $46. I cancelled within an hour of asking the question just to be charged the $46! I am furious and frustrated. They told me they could not refund my fees and the operator hung up on me.

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Meandm
Collingwood’, CA
Feb 22, 2022 9:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I asked one question on this site and within a few hours I was charged $49 Canadian. I called them and got a repeat answer at all levels of no refund available this is a disgusting scam, I am. 69 year old and they had no remorse just a fast run off with my money. I hen it says on the site that you will not be charged and they blatantly charge !

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S Dimond
, US
Jul 17, 2021 12:10 pm EDT

I have asked for a refund repeatedly and they refuse. I think I signed up by accident and it took me 2 months to cancel. I would like those 2 months of payments returned.

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Jlee-her
, AU
Apr 23, 2020 12:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Ya'll,
Just been on the phone to " Just Answer ". I was billed $66-00, for an answer to a software question, that they could NOT answer. The Service was made last month, the charge I copped today the 23rd April - $66-00. They must hope that We do not check our card statements. Now they claim I didn't cancel the Membership within the initial 7 days. So what !, they did not earn it, They couldn't answer the question.
Please steer clear of these shaky persons.

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muttluv@msn.com
, US
Dec 16, 2019 1:18 pm EST

You would think a company that is trying to help wouldn't have a page like this. But like everyone else here I to ran across these crooks. I am trying to get a $96.00 refund couldn't even talk to a manager. 100% satisfaction guaranteed but it's not ours it's theirs I do.All we can do is hope people check pages like this before doing business with them.

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diejustanswer
, AU
Oct 24, 2019 1:54 am EDT

I was trying to call consumer affairs on a matter and mistakenly got onto a Just Answer web site. As soon as I realized that they were not consumer affairs I told them that I did not want their help and terminated the email. The [censored] are still billing me $66.00 a month for the last 3 months. The only way to stop them was to cancel my bank account.

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Tinking
, US
Aug 27, 2019 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Under the 30-DAY FREE TRIAL I asked my questions and paid for those questions. Only to have them deduct $53.00 from my account at the end of the month as a "membership fee".
It was my fault for not reading the fine print and cancelling my membership WITHIN 7 DAYS (according to their manager it's in the fine print). He took a long time to respond and did not reply in a friendly manner, told me I should have read the fine print then he immediately logged off, blocking any attempt for negotiation.
Customer Service is a dying skill!

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naimyah
, US
Jul 21, 2019 4:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

eddfffffffffffffffffffffffffffff

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stop whining already
Scottsdale, US
Jul 04, 2019 5:50 pm EDT

Can anyone her spell

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Sandra De Mario
, US
Jan 15, 2019 7:17 am EST

Well I was shocked to read and see how many people have encountered a problem as I thought I had miss read or misunderstood something after noticing on banking statements a REOCCURRING deduction from this site . When I noticed this last deduction had forgotten who the hell they were, then it came to me I had googled a question regarding a covenant term used on a document, on being directed to this site, I was told a ( $5.00 ) fee was required for the definition over the internet and if I needed representation for anything further an hourly rate would apply . On that I got my answer, had no need to acquire them further but now notice ( 2 REOCCURRING direct debits form my bank account over the last months ) of $62.50 and $83.00 on top of the original $5.00 . I'm contacting my banking institution to block any further direct debits from this site. Obviously once my details on the $5.00 banking transaction done via the site before he would JUSTANSWER THE QUESTION has been scammed. Also reporting to Internet websites watchdog about the site take advantage of the procedure use over the phone or internet for payment for goods and services . He's probably a university student studying law, working for the site from his home computer for extra money... that's an understatement ...

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SHANNON Fehr
Foremost, CA
Oct 22, 2018 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

you guys deposit did deposit my $5 TO MY credit card when will you deposit the $72 back on my on my credit card.

Shannon

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ibordign
, US
Feb 11, 2017 11:44 pm EST

Copyright 2017 JustAnswer LLC. All rights reserved. JustAnswer is a trademark of JustAnswer LLC. P.O. Box 29045, San Francisco, CA 94129.

Misrepresentation of fees, encouraged phone call (39$), did not express in writing each question was five dollars

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tfct123@aol.com
, US
Oct 24, 2016 4:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I asked for a refund of I think $18.00 I got the full refund of #18.00 within two days.could not be any happier. I have asked maybe four questions
Dennis in Texas

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Anna Caruso
, US
Sep 14, 2016 10:20 am EDT

I cannot restart my Kindle. I cannot access your response on my cell phone. Please call [protected] or send solution to vinceann@juno.com.

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Zlloyd
Norfolk, US
Jan 03, 2016 7:41 am EST

To that_guy, and klinggg, what do you to work for ja?
There are always a couple of trolls on every forum trying to lay judgements on the other posts.
As for why I would give my info to someone before getting the service, it is called trust, that_guy, and the service requires it to begin (as all good scams do)
To klinggg, who reads every sentence of a terms and use agreement?
Every online scam in the world uses that thing as an excuse to commit fraud, and steal money, so I certainly hope you got your cut boys!

Zlloyd
Zlloyd
Norfolk, US
Jan 03, 2016 7:22 am EST

As stated in previous post here, I did not get answers from these people, all I got were requests for more information, which was not at all helpful for my money. (attachment)

Also, in response to the inevitable Trolls here talking about how it is my fault for giving my account info for help, GO DIE PIG...
I WANT MY MONEY BACK!

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Zlloyd
Norfolk, US
Jan 03, 2016 7:17 am EST

I am disheartened by this page honestly. :(
I recently tried to use this website to get some help with an automotive issue I was having, and they charged me without me ever accepting anything...
This was after advertising a true mechanic expert, which is what I was paying for, and then switching to a completely different so called "Expert" for my question. Which was, of course, never answered.
So, I tried to take them up on the advertised "30 Day Money Back Guarantee", but this proved to be a lie (see attached)
The only thing I got from my "expert" in response to my question was more questions, as of he was learning as he went, and I want my money back!

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MUZANPHASE
, NZ
Mar 11, 2010 12:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Asked a motoring question. it was stated there would not be a charge until iaccepted an answer. I did not get any answers, but was still charged my deposit.