Complaint Rating:

Company information:
Hewlett Packard
25935 Detroit Rd, STE 164
Westlake, Ohio
United States
Phone: 440-250-1953
HPplasmaLAWSUIT.info

We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th, 2009, my Son, Casey, heard a pop and the screen went black. He could still hear the audio. I immediately searched the internet for any solutions. After doing that for a couple of hours, I called HP Case mgmt from a number I found on a forum, 877-917-4380 Ext 79 and talked to Tera and said that this was the last step, there was nothing he could do and when I asked to talk to his supervisor, he said that his supervisor doesn't take any calls from the public. He then told me to call the HP Tech Support, since I should have done that first to get a ticket number. During the course of the conversation, this HP tech support person told me that "It sounds like the "Y sustained board has gone out." I said I understand that this is a known problem and he said, "Every 50 or so TV's manufactured missed a solder." He asked me if my model's product number was EK430AA and I told him no it was EK429AA. He said that number wasn't in the known range. He told me that up until Jan 2009, HP was extending the warranty, but not longer. He told me that sometimes TV's just get overused or overheated and that can cause the Y Sustained Board to go out. I asked him that HP extended the initial warranty because of this problem, so why wasn't I contacted because my son and I filled out the warranty card? He didn't know. He told me that I could buy the $629 extended warranty and then a HP service person would have 3 tries to get it working, but this was not a guarantee that he could get it working. If the TV couldn't be repaired after three visits, then I would only owe $369.00 and I guess I would have to wait for a refund of my $260, plus I would have a HP TV that didn't work! I repeated this procedure three times back to him to make sure I understood that my $629 wouldn't guarantee a working television. He assigned a ticket number. I thanked him and hung up. I then sent a letter to the HP CEO, Mr. Hurd When we bought this tv, my son opened a Best Buy Credit card account that day to help establish credit and opted for the interest free 3 year plan. We still owe $223 on this defective $2000 television, since it didn't last 3 years yet and we are sick about it. I found on the Samsung forum that a plasma TV should last about 60, 000 hours. This TV, if left on 24 hours straight (which it wasn't), lasted 25, 000 hours. Hewlett Packard should be ashamed! If you know of anyone else with this HP tv problem, please direct them to this web site. http://www.HPplasmaLAWSUIT.info Hopefully, we can have some recourse for this defective product.