Complaint Rating:

Company information:
Federal Express
53 Clara Street
Brooklyn, New York
United States
Phone: 718-686-6819

I used a FedEx drop-off box outside a Post Office, this package was not scanned and is untraceable. I sent the following two e-mails to FedEx about it:
September 2, 2008

This is an e-mail I sent today to FedEx:

After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ theives, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.

I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.

If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.

As to not employing theives, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.

Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?


Today:
There are video cameras outisde the Post office on MacDonald Avenue, Brooklyn which should have recorded the package being dropped off on August 16, it was after the last pick up time for the day. Your research, I assume, included contacting the Post Office on this, as I have told you about the cameras before. Either it was not scanned or it was opened becasue I had "do not overheat" on the address label. When you deny my claim, which incidently I have not yet actually made, you are suggesting that I am trying to defraud you out of $50. In other words you are calling me a a liar. This is unacceptable to me personally, I do not take defamation of character likely and if I do not receive complete satisfaction, I will certainly take this matter further. If your research did not include checking the Post Office tapes, you are being negligent in your investigation which will be brought up in any legal action.
Anne Kamlet