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1.4 1757 Reviews

FedEx Complaints Summary

164 Resolved
1588 Unresolved
Our verdict: If considering services from FedEx with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FedEx reviews & complaints 1757

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Newest FedEx reviews & complaints

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6:13 pm EST
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FedEx Package delivery

At around 430 a package I ordered for my mother was delivered. As the driver pulled up my stepdad went to the door. The driver got out, flung the package over the fence, and drove off again. Packages are usually just left sitting by the side of the mailbox on the edge of the road. If he had only taken a moment to look up he would have seen my stepdad coming out to meet him. This has been an ongoing issue with deliveries.

Desired outcome: All we would like is for them to at least try and make contact or leave the package in a safe, sheltered area. Just anything is better than flinging packages into people's yards.

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3:59 pm EST
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FedEx - Package pickup residential

11/26... went on online and completed on line pickup request PRP460533301 for package to be picked up between 8am and 8pm on 11/28, at my residence. 11/28... got up at 7am and started waiting for Fedex to pickup package. At 11am received call that driver had been to our house and no one was home. Not True. I am handicap in a wheelchair and can't go unless I...

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7:41 pm EST
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FedEx - Chronic misdeliveries

Fedex claimed they delivered a shipment we were waiting for, but photo they provide as proof of delivery is of wrong residence, not ours. We immediately contacted them & got the runaround for two days while they continue to claim delivery was made to our front porch. When they are informed the photo is not our residence, they revert to they can't help, case...

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4:28 pm EST
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FedEx - no knocking to see if anyone was home

So I have a package I stayed home to receive due to it needs a signature. Fed ex came and left a note on the door that they attempted to deliver. I literally watched the driver drive by my office window and tried to flag the driver down through the window. My office is tiny. There is NO WAY the driver knocked on the front door. No drivers ever knock on the...

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1:41 pm EST
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FedEx Trespassing-drivers

10/13/23 approx 10am.

Again, your drivers are driving on my property, specifically my rock perimeter and grass. Not even my packages, just my yard. Again. I have requested drivers delivering to 114th St Ct E to NOT use the loop connecting 114th St because narrowness of road and constant driving on my property. USPS and UPS do not drive on or damage my property but your drivers refuse to stay off. Do I really need to contact an attorney for damages or can you teach your drivers responsibility and respect?! I do have videos of these actions…

Desired outcome: Expect to be ignored…

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4:18 pm EST
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FedEx Delivery of opened, empty box

Friday, November 3, 2023, a FedEx driver left an opened, empty box on my step and marked the package "delivered." They even took a photo to show as "proof of delivery" that shows that the box was not sealed, but had been folded closed after having been emptied of the contents including the packing slip. I called FedEx "customer service" and was told that they would "investigate" the situation which ended with an automated email on Monday, November 6, 2023 that said the package had been delivered and that was that. I attempted to call "customer service" again and the agent just kept repeating the same script instead of listening and comprehending my complaint. I have now sent a detailed email to FedEx with the picture used as proof. I guarantee I will meet the driver at the driveway from now on and I will report them to local sheriff's office if it happens again.

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2:24 pm EST

FedEx Fedex Additional Charges

Went online to Fedex website and entered package dimensions and weight for a shipment. Total amount was around $51. I dropped off the package and was shocked to see a $126 on my credit card. Called Fedex and was told that the package length exceeded the 48 inches that was allowed, so they charged $75 extra. I was not told at the time that I paid for the label that it was too long. I had entered the correct dimension. Additionally, someone had just shipped this package to me for around $50. Don't even bother trying to get a resolution from Fedex; they have thousands of ways to stall in order to avoid talking to you. Six phone calls to finally get to talk to a human being, who told me that she could not transfer me to a manager, a blatant lie.

Claimed loss: $75

Desired outcome: Reduce the charge to my credit card

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7:17 pm EDT
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FedEx - Customer service all around,, “IT”, Rigby, ID manager

“JT”-manager at the Rigby store in Rigby, Idaho. Incident on November 3, 2023. It is beyond me why you would have a piece of trash like this representing you Fed Ex…. You are what represents you and you are asking for a bad reputation having a man like this in charge. Unprofessional, immature, irrational, and not helpful in the least bit. He spent more...

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12:48 pm EDT
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FedEx Shipping packages abroad

I’m not sure what has happened to FedEx - they used to be a faster, more reliable shipping alternative to the USPS. Sure, they were a little more expensive than the post office, but for the superior service, the cost was definitely worth it. My last two experiences with this company have been so dismal, I can’t think of any circumstance that would ever compel me to use them again, and the cherry on the top is, I got to pay premium prices for a trifecta of incompetence, condescension, and frustratingly inappropriate automation. The staff at their local branch offices is woefully undereducated on the new shipping regulations enacted by the EU since March 2023 requiring reams of remarkably tedious paperwork describing the contents of every package shipped abroad, whether commercial or simply as a gift to expatriated family. The result is a complete inability of the US staff of FedEx to help patrons navigate an admittedly Byzantine system of regulations within their international shipping company’s presumed area of special expertise - they are, in fact, unable to even identify whether paperwork required for them to ship to Europe is adequate to prevent a package shipped by them from completely failing foreign entry requirements. At the same time they will ask, unblinking, for hundreds to thousands of dollars in return for this “service” and their supposed unparalleled expertise in the field. Something doesn’t add up here, and, although the upper level management at FedEx may not recognize it, it is clear to me that the customers at my local FedEx branch (myself included) could smell the stench of this discord.

The result of this rank incompetence on the front end is, of course, utter failure to deliver “when it absolutely, positively has to be there overnight”. From the abject absence of any effort at education of their staff it’s clear that this is a policy decision from upper level management. I’m sure this saves money in the short-term, as do the endless automated phone trees, and sad news emails from “do not reply” mailboxes, but these types of money savers don’t sit well with paying customers, especially customers paying concierge-service level rates.

Good luck to you going forward FedEx; it seems that whoever is steering this ship is ready and willing to see it as Cast Away as Tom Hanks in the most memorable Hollywood depiction of FedEx on record. Prescient.

Claimed loss: 1. Timely delivery of time-sensitive freight2. Faith in the capabilities of a previously stellar shipping company.3. Patience

Desired outcome: Restoration of competence and an understanding of customer service to a previously iconic American brand

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2:58 pm EDT
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FedEx - General

This is a general critique of all the FedEx Corporation stores. The services have become increasingly deficient and defective in the following ways: they have ERADICATED the hard-drive technology allowing use of CD-ROMs on their computers. Now you can only use flashdrives for viewing any stored information. When I inquired the reason, the staff stated...

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11:39 am EDT
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FedEx - Package delivered to the wrong person.

Dear Mr Subramaniam, My name is Miranda Pazura. My husband, Karl Riddlespurger and I have an account setup with FedEx for years for our business, Liberty Distributing Company. Our account number is [protected] and my cell phone number is [protected]. On 10/19/2023, my husband took a package to our local FedEx office located in Cockeysville, Md for the...

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2:15 pm EDT
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FedEx - Wrongful billing/mistake in delivery

How a company so horrendously unable to provide customer service is still in business, I don’t know. Saying that FedEx has the worst customer service I have ever experienced is understatement. I went to a FedEx office to ship a package of legal documents abroad. Due to your employee’s mistake, not all information required for delivery was entered into the...

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2:18 pm EDT
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FedEx - Multiple residential deliveries

Over the past year, FedEX has left packages at my side door, which clearly does not have a roof, and several have been soaked with rain. At least two had to be unpacked at the door because the boxes were falling apart. One item had to be returned to the sender because the rain rendered the item inoperable (a dehumidifier). I recently left a note at thi...

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1:21 pm EDT
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FedEx Package Non-Delivery

First, there are no positive points to share about FedEx.

FedEx notified me of a package delivery which did not get delivered to my house. A photo the delivery house was attached, a house with a black door. My house has a white door with my house number in gold letters. I used their Virtual Support, their 800#'s, 3 listed email addresses and spent over 3 hours to no avail. The only response I received was: "The package was delivered." It may have been, but it was not delivered to my house. Trying to solve a problem with FedEx is absolutely the worst customer service I have ever experienced. You will be pulling your hair out trying to even reach a HUMAN BEING or an email that works.

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NooneCaresAnymore
DALLAS, US

I think the statistics at the top of this web page speak for themselves about Fed-ex: "9% of 1730 complaints were resolved."

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9:41 am EDT
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FedEx shipping

I placed an order, i was home when the delivery of FedEx took place, the person never bother to call , text or ever knock. they left a damaged and opened box outside of my residential gate, the gate is only about 4 feet high, he could have placed the box inside like amazon does daily. once i received the email stating the box was delivered i ran outside to find the box open and damaged, as i further inspected i was missing 35 of my 50 items, as soon as i saw this i contacted fedex, well the claim was denied with no explanation. no apologies and with a loss of nearly $300 dollars. i had to purchase the items again but this time used the postal service and i received every single item. FedEx what a huge disappointment for a growing small business.

Desired outcome: reembursement

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4:15 pm EDT
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FedEx Property damage by drivers

My address is 743 114th St Ct E, Parkland WA 98445 and there is small twisted service road connecting 114th St to 114th St COURT E. Your drivers constantly use this and drive on my lawn and concrete bricks bordering the road. The two attached files show their careless attitude, drivers never stop. The two streets have six houses each, tight fit, small street. Amazon small vehicles no problem, stays on road. UPS, USPS and large Amazon all park end street and walk package to houses. Your drivers are why I no longer use your company for in/out business. Delivery wasn’t even for me but I’m done replacing rocks!

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5:17 pm EDT

FedEx Customer Service

Ive been shipping thru FedEx for over a decade now, because they have been quick and actually get the package there without problems.

UNTIL NOW, THAT IS!

For some reason my recent shipment to Canada has resulted in it being detained for some reason.

I called FedEx to find out what the problem is, and all I get is incoherent babble. I called different numbers and talked to different people for over an hour to find out what the F- ing hell is going on, and all I could get was stupid answers from stupid people!

I FINALLY got to talk to someone that ACTUALLY KNOWS THEIR JOB, and legitimately answered my questions. All that BS and runaround for over an hour to find someone with a brain!

What a [censored]fest! I guess there are no companies left in the USA that have REAL customer service anymore.

What a pathetic and useless company FedEx has become.

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12:08 pm EDT
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FedEx The Worst Service

FedEx has gotten way too big for their own good. The service is TERRIBLE. When you call CS you never get anyone who knows what they are doing, let alone someone who speaks English. We have had multiple issues with deliveries where the drivers will report that they can't deliver packages because our building is closed, which simply isn't true. And although we've called many, many times to let them know we aren't closed, they continue to not deliver to our location...OR...they leave the packages on our loading dock without notice. We are a government entity with a homeless shelter on our lower level and leaving packages on the loading dock for just anyone to take is not acceptable. I have had it with FedEx and will avoid using them at all costs. UPS is a little better to deal with so we will do everything we can to use them OR another shipping company that actually wants our business.

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10:44 pm EDT
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FedEx - Joplin, MO

For years McDonald County, MO has been dealing with horrible service. Packages ride around in trucks for days not being delivered. They are either marked delivered and never found or marked "operational delay". Today my medication which has to be kept cold was supposed to be delivered before 5pm. It was sent overnight but not delivered. Third month in a row...

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3:33 pm EDT

FedEx Delivery attempt

My package was marked as attempted delivery. I was home expecting my package to be delivered between 10am and 2pm.

No one rang my doorbell. There was no door tag left outside of the door.

I called customer service. You can't get a human being to speak with until giving a bot all of the information that they can't answer or even understand.

I wanted to make a complaint against the driver. Charles didn't have the number to the Wayne, NJ facility so I can speak with a supervisor. No one would give me the truck number, route number or the driver's name or ID so I can make a formal complaint. The number online is the same as the [protected]. That number is useless. No one knows anything or are unwilling to help.

I won't be home until 6pm for the next delivery attempt. I shouldn't have to go and pick up my package because of a lazy driver.

Desired outcome: To have my package delivered again today. But, Ground items don't qualify for attempted delivery twice in one day.

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FedEx In-depth Review

Shipping Services:

FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.

Customer Service:

FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.

Pricing and Value:

FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.

International Shipping:

FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.

Technology and Online Experience:

FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.

Reliability and Security:

FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.

Sustainability and Environmental Initiatives:

FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.

Corporate Social Responsibility:

FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.

Additional Services:

In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.

Overall User Experience:

Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.

How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

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Contact FedEx customer service

Phone numbers

1800 463 3339 1800 003 3339 More phone numbers

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