Complaint Rating:

Company information:
LifeTime Fitness Center
Texas
United States

After joining Lifetime, I was offered a free training session with a Personal Trainer. After completion of this session, I decided to undergo their CardioPoint Test which costs over $300.00 to include the Polar watch. At the encouragement of LifeTime I consulted my physician prior to undergoing this test. My Doctor did not want me to undergo the testing due to medical problems I was having.

I immediately notified Lifetime, only to be told they had a "no refund" policy on Personal Training...no where is this in written nor was I ever told this. I then was told to talk to the person in charge, he guaranteed me a refund in 3 weeks. 3 weeks passed and I again went in and complained. Only to be told that they wanted a Dr note, which I had with me 3 weeks prior. Then I was told it would be another 3 weeks, after threatening to cancel my membership I was told it would be 7 days.

7 days have now passed and now I am being told the paperwork was "just submitted" to Corporate so it would be 5 more days...I now have been told that if I cancel my membership that even though it is the 1st of the month, they will not refund this month's dues which were just taken from my acount to the sum of $230.00 more dollars.

I have belonged to several fitness centers in the past, though Lifetime looks nice from the outside. Once you join they do not hold up to what they promise, from use of the facilities to their constant failure to follow through on their promises. They have alot of hidden rules they do not tell you about (hours for the use of the pools for families, day care hours, refund rules) and the list goes on.