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Unauthorized recurring charges!
Complaint Rating: 
Company information:
Enigma Software Group, Inc.
150 Southfield Avenue Suite 1432
Stamford, Connecticut
United States
http://www.enigmasoftware.com
On 12 November 2007 our credit card was charged $35.69 for "SPYHUNTER 952-646-5288 022". LAST year, in 2006, one of our staff DID purchase the product, order number 1758675. Their product catalog does NOT disclose any time limitation before someone presses the "Buy Now" button:
http://www.enigmasoftware.com/spyhunter_more_info.php
Their purchase form does NOT disclose any time limitation before some enters the credit card information:
https://www.enigmasoftware.com/purchase_spyhunter.php
Since the time-limited subscription as well as the recurring charge are an ESSENTIAL aspect of the purchase (and clearly effects a consumer's purchase decision), it smells like a deceptive business practice to HIDE that information in the fine print that appears ONLY when someone actually clicks on the End User License Agreement link AFTER having already entered their credit card information. If it was disclosed that the purchase last year did also require subsequent payments, then we may or may NOT have opted for competitive products.
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Date
620 days ago by Lilith Cohen 
