I am having a very bad experience with PAYPAL - buyer protection claim. I bought a scanner on ebay in which it was clearly mentioned that scanner comes with power adapter, but when i received the package, power adapter was not shipped. I tried to contact seller who offered me for $5 refund but power adapter is not available in market in $5. so I approached paypal resolution. after reviewing the case for 45days paypal informed me that my dispute does not fit in their criteria for the category "Item does no received as described".
It is really unable to digest, how PAYPAL claims that it does not fit into the category "Item does no received as described. It means PAYPAL encourage incomplete order from seller and harrass buyer for the same.
I have included the email exchange between me and paypal.
Date: Thu, 19 Apr 2007 14:23:27 -0400
To: "anil kumar" <anilXXXXX@yahoo.com>
Subject: Re: Re: Case Number: PP-256-815-323 QID126 (KMM54813754V5248L0KM) :kd1
From: "kanadom1-2" <kanadom1-2@paypal.com> Add to Address Book Add Mobile Alert
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Dear anil kumar,
Thank you for contacting PayPal.
PayPal has concluded the appeal of your claim:
Thank you for contacting PayPal about your recent claim. When a buyer and seller are unable to agree on a resolution, PayPal reserves the right to determine whether an item is significantly not as described. (For more information on this, please review the User Agreement.) Once PayPal has made a decision regarding whether an item is significantly not as described, that decision is final and cannot be appealed.
We make this decision based on the guidelines outlined in our User Agreement and after careful consideration of all available materials provided by buyer and seller.
Sincerely,
Diana
Protection Services Department
PayPal, an eBay Company
Original Message Follows:
------------------------
Hello,
I have not received power adaptor yet, How can you say that item delivered was as per specification. Looks like you don't want to deliver justice to me.
Please see below the item description in which it is clearly mentioned that scanner comes with power adapter.
You are bidding on a used Radio Shack USB Flatbed Scanner. This scanner as far as i know is in working condition. Comes with an power adapter; the power adapter is not the original adapter that came with the product. The printer buttons include:
Scan
Fax
Copy/Print
Custom
Stop/Cancel
CAT. NO.: ##-####
service@paypal.com wrote:
Dear ANIL KUMAR,
PayPal has concluded the appeal of your claim:
Transaction Details
------------------------------
Transaction Date: Feb ##, ####
Transaction Amount: -$##.## USD
Your Transaction ID: #MP#####XR######B
Seller's Transaction ID: ##B######R######H
Case Number: PP-###-###-###
Seller's Name: Midwest Shoes and More
Seller's Email: helpmymom#@gmail.com
------------------------------
Thank you for contacting PayPal about your recent claim. When a buyer and seller are unable to agree on a resolution, PayPal reserves the right to determine whether an item is significantly not as described. (For more information on this, please review the User Agreement.) Once PayPal has made a decision regarding whether an item is significantly not as described, that decision is final and cannot be appealed.
We make this decision based on the guidelines outlined in our User Agreement and after careful consideration of all available materials provided by buyer and seller.
Sincerely,
LaMonica
Protection Services Department
PayPal, an eBay Company
Regards
-Anil Kumar
