Ebay Complaints - Not for me any more

53 days ago by Anna [send email]

I am now a single mum after my husband left our 18 year marriage. We have a 9 year old son with a Chronic Medical Condition which requires me to work from home to take care of him. I had worked out of home for 20 years prior to this. My Income is very minimal and the fact that my ex-husband left us with a Mortgage, Car loan and full cost of running the family home as well as emptied all bank accounts, I need every scent that I earn from my registered part-time business. I started selling on ebay about a year ago. I have 100% positive feedback with a 5 star rating and only operate in a professional manner. All of a sudden I started to notice that my listings were being cancelled and an email from ebay stating that due to trust & safety issues restictions had been put on my account. I first emailed ebay and I got an email that said due to trust & safety... please contact us in 90 days and we will review your account then. I then contacted live support and they said you need to contact trust & safety and they will be able to explain why this has happened as live support do not have access to this information. I then emailed trust & safety again politely asking for a reason why this has happened and guess what I got the same guy with the same message- no explanation at all. I then went back to live support and they said the same cant help. I have lost over $500 a month in sales since they did this. IS EBAY GOING TO PAY MY MORTGAGE & BILLS SO THAT MY SON & I DONT END UP ON THE STREET. I OPERATE A LEGITIMATE BUSINESS AND I AM TOTALLY DISGUSTED WITH THEM OVER THIS. I have since started my own website and have kept the ebay store going to see what happens when the 90 days are up.
I then had to contact customer support after a purchase that I made. The seller advertised clothing in one listing but with diff sizes available. I won, paid straight away and sent a message to the seller for my size. 2 days later the clothing arrived in x-large but I had requested medium. When I contacted this seller she said we did not hear from you so if that happens we feel that we can send any size???????? They were quick to send though in 2 days. I contacted ebay and they said that they had not violated any ebay rules so I had to pay for the postage again as I had to return the item for the correct size. Guess What? She sent me the right size but this time the wrong colour. Buy this time it was one month since the clothing was purchased. When I contacted the seller she said I dont have one in the colour that you bid on so I thought this colour would be nice for you!! If you try on I am sure you will like. I was furious and had a look in her store and guess what she had a listing with the colour that I had originally paid for. When I contacted her back her reply was - to be frank I dont want the extra postage expense so accept this colour please. Ebay still said that she had not broken any listing violations. I ended up with clothing that I did not want and she got away with it... With my business, I have done nothing wrong and as mentioned 100% positive feedback and yet they restict my account. Why is ebay letting these unprofessional sellers get away with murder and yet the legimate ones are being penalised for no reason. To this day I still dont know why my listings have been affected, I have not changed anthing for over a year now... This is bad business and ebay will suffer in the end...

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