OnBuy.com’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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impossible to contact onbuy - no buyer protection
My items were never delivered and no refund or onbuy protection in place - customer service is non-existent. There's been 15 messages in regards to the issue with the seller byt its impossible to access onbuy customer service to help. I have cctv footage proving that no-one came to my house on the date & time they said they'd delivered my items. I've tried uploading the footage to them but it keeps coming up with an error message and won't upload on the only messaging option you have. I've asked them for an alternative way to send the footage to them and we're just going round in circles with me being out of pocket by almost £50 - avoid this company as they make it extremely difficult, shame on them for blatantly ripping people off and giving you the runaround.
Recommendation: AVOID THEM LIKE THE PLAGUE!!!
Rip off
I bought a phone from I buy.com very rare phone as my old phone broke down I paid 105 pounds for. It doesn’t work charged up. Set it up etc then phone shuts down and I can’t get it to switch on I had no receipt or address to send back to or a email from on buy to say they got order of payment I just got given a code and saying it will be delivered soon it arrived on Wednesday 6/9/23 just lefted on my door step I didn’t see it until I went to my car to go for training sending back to unit on parcel . From what I’ve seen on reviews I don’t hold much hope of getting a refund .
Is OnBuy.com legit?
OnBuy.com earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding OnBuy.com.
OnBuy.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We have received reports that the website associated with OnBuy.com is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
About OnBuy.com
One of the standout features of OnBuy.com is its commitment to providing a seamless shopping experience. The website is designed to be intuitive and easy to navigate, allowing customers to find what they're looking for quickly and efficiently. Whether you're searching for electronics, home and garden essentials, fashion items, or even pet supplies, OnBuy.com has it all.
What sets OnBuy.com apart from other online marketplaces is its dedication to supporting independent sellers. The platform offers a level playing field for both established brands and small businesses, giving sellers the opportunity to reach a wider audience and grow their businesses. This not only benefits sellers but also ensures that customers have access to a diverse range of products from various sellers, providing them with more choices and unique offerings.
OnBuy.com also prioritizes customer satisfaction, with a strong focus on providing excellent customer service. The platform has implemented various measures to ensure that customers have a positive experience, including secure payment options, reliable shipping methods, and a robust customer support system. This commitment to customer satisfaction has earned OnBuy.com a loyal customer base and positive reviews from shoppers.
In addition to its user-friendly interface and commitment to customer satisfaction, OnBuy.com also offers competitive pricing. The platform works closely with sellers to ensure that prices are fair and competitive, allowing customers to find great deals on a wide range of products. OnBuy.com also regularly offers promotions and discounts, further enhancing the value for customers.
Overall, OnBuy.com is a trusted and reliable online marketplace that offers a seamless shopping experience, a vast selection of products, and competitive pricing. With its commitment to supporting independent sellers and providing excellent customer service, OnBuy.com has established itself as a top choice for shoppers looking for quality products at affordable prices.
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OnBuy.com contacts
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OnBuy.com emailscareers@onbuy.com87%Confidence score: 87%Hrcustomersupport-gb@onbuy.com77%Confidence score: 77%Support
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OnBuy.com social media
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