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Costco, piscataway Complaints & Reviews - Arrogant employee!

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Costco

Posted:    Canuto Miralles

Arrogant employee!

Complaint Rating:  61 % with 18 votes
Contact information:
Costco
United States
Phone: 7324294767
www.costco.com
I just have a very bad experience today. My family and I went to go shopping at Costco and since it's too hard to park I ask my wife and two young kids to go ahead while I'm looking for a parking spot. My wife is a Costco member under AMEX and I'm an Executive card member paying an annual fee. In my hurry I forgot my card and did not go back thinking that the lady at the entrance will let me in since my wife is already inside. I courteously asked the lady named Lorraine if I can go inside and look for my wife who at that time without my knowledge was at the ladies room. This nasty lady repeatedly ask for my card and since I'm still looking for my wife she pushed me and yell at me to go out of the building immediately. The people looked as if I was doing a criminal act because this lady keeps on following and yelling at me. This act of unprofessional ism, rudeness and arrogance of an employee dealing with their customers is very damaging to the name of one of the biggest warehouse store like Costco. I don't deserve or any Costco member to be treated the way I was treated by this nasty lady. When my wife saw me and learned what happened she immediately show her card. Even so this arrogant lady ask us to leave the building and call the cops. I waited for the cops, meanwhile people came to me giving and offering their support to be a witness should there be an investigation. After talking to the police officers, we decided to leave the building. Never, never to shop at Costco again forever. I'm also writing a complaint to Costco's HR manager to do necessary action to such an arrogant employee named Lorraine at the entrance of Costco Edison Branch N. J. Now I'm one of the hundreds of people complaining how Costco member's paying hard earned $55 treated like a criminal in front of my kids. I don't deserve this, no body is. Costco should be more careful in hiring people and hopefully this Lorraine will be given appropriate disciplinary action. Costco members never go shop at Costco Edison again this might happen to you too.
Comments United States Business & Finances
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 16th of Oct, 2008 by   Laura Reed +1 Votes
Anyone who is a member of costco knows you need your card to get in the door. I work for another retailer and this sounds like the typical customer who feels that the rules do not apply to him
 17th of Nov, 2008 by   mmbrone 0 Votes
Laura Reed,

I am a costco member and all my years of shopping with costco, I have never been asked my card to get in the door. It is understandable that from time to time, they might ask this of you, but to be treated rudely? There is simply no excuse! Membership isn't free, isn't it? So are we paying to be abused and be treated with such disrespect? I am one of the many costco members who is appalled and disgusted by the awful customer service this company provides. People/retailers like you should start to realize that it is not we who need you, but the other way around. If we finally decide that we've had enough of your bullshit service, then YOU'RE IN TROUBLE. You sure sound like a typical retailer employee who think the company you work for is blessing to humanity. Pathetic.
 22nd of Feb, 2009 by   Lilian -1 Votes
I was at Costco today with my family on a crowded weekend day. My daughter and I lost my husband, who took the cart to the check out. We walked around the store to look for him but couldn't find him, so we went outside. After not being able to find him, I realized that he might still be inside the store. The employee at the door refused to let us in without a card, even after I explained to him. It was obvious I was not going to shop there, without a cart, with a small child. He was very rude about it too. I walked in, after seeing someone else (whose wife was inside, who was more stern) was able to get in without a card. He yelled and asked the manager to follow me. I found my husband and later showed him the card, he was still very rude. THIS IS A STUPID POLICY. I would not be able to make a purchase without the card anyway, why have such a restriction at the door? No matter what, do they serve the CARD or the CUSTOMER? You are worth nothing if you don't have that stupid card. This is at the Edison NJ store.
 3rd of Mar, 2009 by   Lilian 0 Votes
Lilian,

"Dontlyetome" has sent you a message on ComplaintsBoard.com:

FYI, just because you don't want to show your card or forgot your card at home does not entitle you to just walk on in. Costco is PAID membership warehouse. They have the right to allow or not to allow you in to shop, look around, go in for the free food aka demos that people eat like it's their last meal etc...Yes it is true you can't shop without the card. But can STEAL...without a card. The majority of members that PAY for a membership will think twice about stealing as it can and will raise the costs of the membership fees in the long run. To say yourself the embarrasment...just go them you need to go the membership counter for a temporary pass because didn't have your card. READ THE MEMBERSHIP APPLICATION where it tells you MUST have the card to enter the building.

MY REPLY TO THE ABOVE MESSAGE

Dontlyetome,

I was embarrassed. WE WILL NEVER RETURN TO COSTCO AGAIN. I did not pay $55 to get abused and treated like a potential thief or eater of free food, like the one eighth portion of a meatball. According to you, COSTCO COLLECTED ANNUAL FEE (AND REQUIRE CARD FOR ENTRY) FOR STORE THEFT PREVENTION, SO THAT WE WOULD BE LESS LIKE TO STEAL. Perhaps costco wanted to prevent people like the poor gentleman, who complained about Costco refusing to sell him diapers for his daughter, because he could not afford the membership fee. Sounds like costco wanted to stop poor people from getting in and stealing...
We did not sit down and study the all the store policy after my husband got the membership. To save customers like me the embarrasment, COULD YOU TELL YOUR DOORMAN AT COSTCO ABOUT THIS POLICY - that customer could get a temp pass if they don't have the card with them. So that desperate customers would not be refused re-entry flat out by your RUDE DOORMAN, WITHOUT ANY OPTIONS.

Lilian
 28th of Aug, 2009 by   king of complaints -1 Votes
take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...
 4th of Sep, 2009 by   epaaaaa 0 Votes
to get in the door you need to have your membership card. it is a method of security for the warehouse and to make sure only costco members are taking advantage of the benefits the membership gives them. however, the member service door assistant should have explained to you that you could just get a temporary membership at the membership desk
 27th of Nov, 2009 by   dudebro 0 Votes
This guy sounds like he was using his family to distract the front door employees so that he could steel merchandise. what fucked up guy, get a job and stop steeling, BITCH!
 28th of Dec, 2009 by   Azazello 0 Votes
Rudeness is never an excuse. Proper customer service means that you help the customer not try to make their life unpleasant. There are too many ignorant uncoth bullies who are given jobs which they are ill suited for. Forgetting your card is hardly a cardinal sin - or perhaps it is at Costco.
 29th of Apr, 2010 by   MAO70 0 Votes
This man's complaint is perfectly valid. Even if the rules say you are not allowed in the store without a card (are you sure this is true? In Illinois you can buy from the pharmacy without being a member.) the employee should have treated him with respect and presented various options. With a moment's thought I would have suggested: they go to the customer service desk and have his wife paged, they try to call her on her cell phone, using the store's phone if necessary, or even have an employee escort them into the store to find his wife. Call the police? Come on. Surely Costco's all over the country deal with similar situations several times a day. How many times do you think they end up calling the police?
 1st of May, 2010 by   getalife1111111 0 Votes
costco has a clear policy that you need your card when you enter, but I do think the lady standing at the front door needed to be rude about it. I'm sure if you saw some wierdo trying to get in the door without a card you would be glad that you pay your membership fee to keep those people out. So play by the rules and save everyone the time.
 26th of May, 2010 by   Loyal Shopper 0 Votes
My issue with Costco is not whether or not I had my membership card with me.

I did have my membership card with me. I walked into the Costco store, towards their "return counter" to return a heavy detergent bottle. Some Costco employees yelled at me, and told me that I have to enter through the "entrance" because they were counting people?

Well, I am NOT buying anything, I am returning only. Why should I walk through their "entrance" with my return item? So they would accuse me of something else? The return counter is closest to the exit door.

Well, if that is the petty way they want to go about it, then why not put a sign somewhere that says "for returns, enter here"?

So disgusted with them, I don't want to purchase anything else there.

Bad policies only alienate customers.
 23rd of Jul, 2010 by   tvs0609 0 Votes
As a Costco employee for the past 5 yrs I am fully aware of my company's policies. The door lady was out of line!! By law we have no right to touch another person. She could lose her job for this or worse go to jail for assault. It is people like her that give our company a bad rep. She is not there to be a police officer she is there to greet customers as they enter, take a door count and yes check cards. But she is not suppose to be the door police, nor is she theft protection. She is not there to stop criminals. I have seen all types steal. And in my 5 yrs I have by far seen more paid members steal items than those who have "snuck" past the door. And if she is to have any issues while at the door she is to get a manager involved. They get paid the "big bucks" to deal with these issues. If anyone forgets their card they can easily be looked up at the membership desk! Takes 2 minutes! On another note the reason we charge a membership fee is because it's our main source of profit due to us only being able to markup our products up to 15 percent. People gladly pay the fees in order to save money on quality products, get a great return policy, (hell even our membership is fully refundable), not to mentions our savings on countless other things like optics, tires, and benefits such as auto buying. Bottom line I feel I work for a great company that tries to pride itself on customer service. Unfortunately there are those few employees that will ruin our reputation and it's unfortunate because we get paid good money to give great customer service specially in this economy!! Bottom line nobody whether at a paid member's warehouse or the local Walmart should be treated with such disrespect.
 26th of Jul, 2010 by   the customer isn't always right 0 Votes
As an employee of costco for 15 years I seriously doubt that the lady at the door would have called the police. Mangement would have had to been involved with that decision, and they wouldn't have done just for the hell of it. Someone is not telling the whole truth, only their version of it because they are upset.
 21st of Oct, 2011 by   bakeryemployee 0 Votes
i just want to say that i was a costco employee for 5 years, my fiance still works at the warehouse that i worked at, and i went to visit him one day for lunch with my 3 month old son, ALL of these people know me, as i was walking in the door lady STILL asked me for my card, AND refused to let me in and gave me attitude becuase i couldnt get to my card which was in my diaper bag, all of this after telling her that i was only there to visit my fiance...THIS is how they treat even their own people now, its not the same store that i worked for a few years back, costco is going down hill fast, and im extremely scared to see whats going to happen when jim is gone.. very very scary

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