logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Debenhams
I was "arrested"
2. (4 mins ago)
Debenhams / Parfumes
Threat
3. (14 mins ago)
Tata indicom Photon plus
Tata indicom fooling customers
4. (18 mins ago)
Allianz
Allianz Annuity
5. (20 mins ago)
Lyca Mobile
Bad service

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

AT&T Uverse, Nashville, Tennessee Complaints & Reviews - bogus charge(s)

AT&T Uverse Contacts & Informations

AT&T Uverse

Posted: 2011-01-22 by    brianflanary

bogus charge(s)

Complaint Rating:  100 % with 1 votes
Contact information:
AT&T
Nashville, Tennessee
United States
I signed up for ATT Uverse 6 months ago, moving my TV, internet & phone service to their Uverse platform. I was told there would be unlimited long distance calling (like Comcast's "triple play"). I was told I would get 1 HD/DVR box. I was told there was NO contract.

When the tech came to install my service, he told me that I was not signed up for an HD box. The lady who took my order had lied to me. Additionally, after my first bill I realized I was NOT getting free unlimited calls. Two lies to get my business!

When I called to complain, they "gave" me some free services (more movie channels, more bandwidth) and adjusted my phone plan to the unlimited call plan. I still had to pay additional charges, but it was competitive with the Comcast Triple Play so I decided to go with it.

About a month ago Comcast gave me a "come back to Comcast" promo so I decided to change back to Comcast. After mailing all my equipment back, I still got an additional bill? I paid it! DUMB mistake since all services are paid for on "pre-pay" terms. Today, I get another bill in the mail from ATT claiming there is an "early termination" fee. WHAT? That lady who I originally spoke with told me there was NO contract.

When I called customer service/billing, they tell me that the charge ($135) is billable because they sent me (3) e-mails stating my account was now under a 1 year contract!?

What? Another ATT rip-off and more lousy customer service. By the way, my HD picture always had fuzzy/digitized blocks at the bottom of my screen. Those are GONE with Comcast and even over-the-air HD signals. ATT Uverse SUCKS.

Brian Flanary
Comments United States Telecommunications
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 11th of Feb, 2011 by   essand 0 Votes
A M EN

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Where to Find 60,000 Speed Traps Nationwide

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?