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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AT&T bad communication

I have been a good & loyal customer of AT&T for over 7 years - great paying history. In February of 2010I, in good faith, set up a payment program with AT&T since my APR skyrocketed from 8.9% to 29.9% due to "economic conditions". Then in October of 2010, I combined all of my accounts into a Debt Management Program, Money Management International (MMI). I then cancelled my program with AT&T and set it up with MMI as I wanted to have all of my debt combined. But AT&T declined to accept the proposal.

In doing research to understand why AT&T declined the proposal, I was informed that a new regulation was created (that I guess only AT&T were aware of) between the time I cancelled the AT&T program and set up the MMI program (Oct 2-Nov 17; 1st payment was received on 11/27/10 - oh they did take the payment though!) and now I can’t have this account be placed in any program.

Now, if I had known this information when I was cancelling my program with AT&T during my conversations with the customer service rep, I would not have done so. The customer service rep did not have any idea of this as well or if she did, the information was not forthcoming. It’s not that I was cancelling my account due to non-payment or late payments or bad payments; it was because I was setting it up with my combined MMI program. I WAS STILL paying on the account!

So, due to this issue, my account is being ramped up to the 29.99% APR. Why am I being punished for a miscommunication that customers were not privy to until after the fact? This makes no sense!

I can’t understand that if I am willing to pay, wanting to pay, and have paid, but due to miscommunication by AT&T and my wanting to combine my monthly payments, that AT&T will not work with me and place my account with the debt management program.

But its amazing that I am a "good" & "loyal" customers as long as they are taking my money, but when I need answers and want assistance - their hands are tied. Really! - no one at this company can help!

I have contacted the company verbally and have written letters trying to find out why they aren't willing to work with me, but receive the smae canned answered letters from "S. Larson" and "G. Stevens" Well I pray that they will never need any help!

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6:59 am EST
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AT&T cellphone activation

Bought a prepaid AT&T phone, followed activation instructions in the phone's instructions, received a text message back that activation FAILED and I should call the toll free number go to att.com/mygophone to activate. I went to the website but that webpage has no activation forms or links. The only links relating to account management is login or register. So I tried to register, the registration form asks for the phone number. Phone number? Where do I get this phone number when the new phone isn't activated and there is no number yet? Another activation step FAILED. Next step I called AT&T toll free number, the machine answers and gives two options "If it's an existing account press this", "If you want to refill your prepaid phone press that". Where is the option for activation of a new phone? After pressing every number in desperation I ended up getting transfered to a live person, I thought finally I'll get this stupid phone activated. 30 minutes on the phone and AT&T could not activate the phone themselves. They got it activated in billing system and some other system but not in some third system that makes the damn thing work. I was told to wait an hour and it would work. Well 8 hours later and phone still doesn't work. AT&T your wireless network is ###ed, your website is ###ed, and your phone support is ###ed. After googling how to activate your prepaid phone I found a link where I could enter the phones id and activate it. Funny that I had to use a search engine to find that activation page instead of being directed to that page from the text message you told me to go to. After following instruction on activation page it says success and gave me login info and phone number. Tried logging on to my new account and it says sorry this account invalid contact customer service. Phone still doesn't work. All attempts to activate the GoPhone failed. You are the worst service provider in the world AT&T!

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dsnjb19
Poplar Bluff, US
May 20, 2012 2:23 am EDT

I dont like how I cannot see the times and numbers on my go phone ballance when someone calls me by the internet. THIS REALLY NEEDS FIXED... If I can read the numbers and times any other time when someone calls I should BE ALLOWED TO SEE THE INTERNET numbers also. ESPECIALLY WHEN A PERSON IS BEING PRANK CALLED BY SOMEONE ON THE NET. ALSO I FEEL ITS A WAY TO HIDE PETAFILES TRYING TO STALK PEOPLE OR JUST STALKERS IN GENERAL. IF I COULD SEE THE NUMBER WHO IS CALLING THEN I COULD DO SOMETHING ABOUT IT. I FEEL ATT IS PROTECTING THOSE THAT SHOULD NOT BE PROTECTED WHEN THEY DONT SHOW INTERNET CALLS AND NUMBERS ON MY GO PHONE ACCOUNT. IF A GO PHONE IS SHOWN THEN A INTERNET CALL SHOULD B E SHOWN ALSO. INTERNET CALLS DOESNT SHOW UP ON PHONES OR ON ACCOUNTS. I FEEL THIS CAN BE DANGEROUS!

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Bill Robbins
Santa Rosa, US
Feb 05, 2011 1:48 am EST

Your pay as you go phone system is the worst ever. I have spent an hour trying to load money useing a pay as you you go card. Your program cant get the pin number right. Its not me, its your program. This is not the first time I have had to deal with this problem. I have had this number for a long time but its time to change to a better service.

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Bill Robbins
Santa Rosa, US
Feb 05, 2011 1:41 am EST

This site is a waste of time, just like your phone service. As far as Im concern you owe me for my time. Your go phone is the worst!

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4:36 pm EST
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AT&T poor vru; poor reps

Summary: If you have a problem, ask to be sent straight to customer retention. They are the only ones that (kind of) know what they are doing. You'll save 2 hours.
Full: First off, I was initially at fault because I got behind on my bill and my service got disconnected. But on 12/29/10, I discovered that I absolutely had to have access for work over the weekend. I'm tight on money, but decide if they can get me back on by the weekend I won't wait until payday and instead pay it right now, even though that really puts a squeeze on me.

12/29/2010 4p - call [protected] and get a VRU that takes way to long to get to a rep. I ask the rep how long it will take and she gives several options based on how I pay, but none of them are over a day. I thank her, and tell her I will pay it. After my payment is made, she then tells me that my account has been entirely disconnected and I'll have to be assigned a new account and that will take about 15 minutes. Seems kind of ridiculous, but OK. She then proceeds to ask me for all kinds of info that is already on the original account. Again, ridiculous but OK. Finally we finish up and she gives me an account ending in 9501. Then she tells me that because it's a new account# service will not be restored until tomorrow between 8a and 5p and that I would need my new account # when I restored my modem to service. Not what was promised before I made payment, but it still fits my timeline so OK. BUT - I was not expecting to need to retain anything from the call, so I didn't have anything to write with/on. She told me no problem, just call in tomorrow with my name and address and they'll give me the #. Big mistake.

12/30/2010 Call 1 - again call [protected] and get a VRU that takes way to long to get to a rep. I tell the rep the story from yesterday and he says I need to call877-722-3425.

12/30/2010 Call 2 - call above # and get a different vru. After I answer a few questions it transfers me to the vru from call 1.

12/30/2010 Call 3 - again call [protected] and get a VRU that takes way to long to get to a rep. After I give all my personal info and spend about 10 minutes with the rep, they tell me they don't have a record for me getting service. Christ. I hang up and go retrieve my old account # from my records; they've got to be able to find my new order then right?

12/30/2010 Call 4 - again call [protected] and get a VRU, etc. I give the rep my old account#, she locates me. I tell her the story from yesterday. She doesn't seem to get it. Spend over 50 minutes on the phone, back & forth, on hold for long times while she's supposedly calling other depts, finally she comes back and says shes generated a new account # for me. Then she starts asking me all the same questions the rep from yesterday asked. I said "I *told* you I already did all this yesterday. I just need the new account #". She told me there was no record of any new accounts generated and so she just made a new one, which ends in #9513. I ask her when I'll have service and she says 1/5/2011. This is now completely out of my timeline. I told her the rep yesterday said it would be today; can't she get it on today? Nope - *no way* it can be on before 1/5. I've been getting annoyed this whole time; now I'm pissed. I ask for an address where I can write to send a complaint. She hims and haws for awhile and finally says that such a thing doesn't exist but I could call "customer service" (who the hell am I talking to now?) at [protected].

12/30/2010 Call 5 - Call the 888 # and get a rep who patiently sits through my rant. First good experience, at least he *seemed* to get what had taken place, although he never really confirmed it. But alas, there's nothing he can do but transfer me to dsl "customer retention" and talk to them and try to get me a fee discount.

12/30/2010 Call 5/transfer to "customer retention" - It appears previous rep did not understand story because this woman I'm talking to now does not have the full story. She thinks the only calls I've made have been today and that I only had 1 new # generated. She calls up my "new account#" and gives me the account ending in 9501. It took her exactly 15 seconds to accomplish what the previous 90 minutes could not. I say "Can you tell me when that account was created?" Oh, looky there that account was created yesterday. Then I give here the account ending in 9513. After she brings that account up, she gets it now. She cancels out the 9513 account, but says that the 9501 account still can't be deployed until 1/4/2011. I ask her why the rep yesterday said it would be today, and I never get a direct reply to that, just "the system determines the dates". Finally she agrees to see if she can get the deployment expedited, but no promises. (That's not possible right?) Finally, satisfaction. I get a call back about 20 minutes later saying that she was successful; it will be deployed sometime in the next 24 hours. Thank you Gerry (spelling?).

Moral: (1) Maybe choose another provider. (2) Don't get behind on your bill (3) if customer service (or whoever) doesn't seem to get it, they probably don't. Escalate right away instead of bantering forever

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3:49 am EST
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AT&T fraud reporting

I don't know who the hell you think you are taking bad about me! How about you give me your address and I stop by so you can talk like that to my face. You are the one that is a fraud! Anyone that wants to see paper proof of my information, I would be more than happy to send it out just to prove that ATT PRO is a lying piece of ###. I have called the FMCSA today and reported ATT PRO. My attorney is going to locate this ATT PRO and file suit. A&M Trucking is legal and still in business. A&K Transport is a business that I just started. Like I said, run your mouth to my face! Adam D. Meisinger

Read full review of AT&T and 18 comments
Update by AKTransport123
Mar 09, 2011 6:22 pm EST

Miss Devin,
Don't worry about ATT PRO. He is a terrorist from another country. Complaints Board has been sued tons of time and hundreds of thousands of dollars won in judgments, but no one can collect because they are terrorists from another country. I have personally talked to one of the attorney's that has sued them and he said it is a lost cause. You will win a judgment, but you are unable to collect. I have battled it and actually, I am glad that my name was put on here by ATT PRO. People that read this see that ATT PRO is a liar and this complaint has actually brought me a lot of business. So, with that being said, thanks ATT PRO for being an idiot! You have increased cash flow for my business.

Update by AKTransport123
Feb 06, 2011 7:37 pm EST

I understand what you are saying... But, ATT PRO is not a woman from CA. ATT PRO is a man from NY. It is our belief that ATT PRO is hired by Complaints Board to file complaints in order to harm American businesses and people.

Update by AKTransport123
Feb 05, 2011 9:08 am EST

I love it... They know that I know who they are... Funny, I oust them and a new membership, claiming to be Arab, is started on the day that I oust them and the only 7 comments posted are on the complaint about me... Ah hahahahahahahahaha...
To all the people that have been slander upon by this site:
My attorney's will be contacting the Federal Trade Commission and get them shut down. I spoke with the attorney that sued complaints board and he said that he tracked down some people filing incorrect complaints about people and sought they out legally and also that the supposed owner, Elizabeth Arden is a fake name. But, the host of the this website is in violation of a Federal Statute and can be sued. If you sue complaints board you will win a default judgment because they won't show up or the court will dismiss because they know it is a lost cause and, you won't be able to collect anything because complaints board is a middle eastern company. In the mist of tracking complaints board down, we found that they are a middle eastern company and the owner actually lives in Poland. Also, I am going to contact Google and prove that this is slander. From what some computer buddies of my say, Google is against internet slander and will more than likely remove complaints board from their search engine. It is my belief that ATT PRO and Complaints Board are either one in the same person or working together. I also believe that this site is being used as a form of extortion. Don't send them any money to have complaints removed. I will keep all of you posted on the up coming fun that I am going to have with complaints board... The games have begun and keep on trucking...

Update by AKTransport123
Feb 04, 2011 11:49 pm EST

I have posted 2 comments exposing complaints board and ATT PRO INC and complaints board won't post my comments... They are running scared! All anyone has to do is type johnson v complaints board and i think that everyone can take it from there.

Update by AKTransport123
Feb 04, 2011 11:45 pm EST

Here are some more goodies... Be sure to read all of them and pass them on...

http://www.consumermediallc.org/files/latestletter.pdf

http://scamfraudalert.wordpress.com/2009/10/04/alert-scammers-are-on-complaintsboard-com/

YOU'LL LIKE THIS ONE...
http://www.merchantcircle.com/blogs/Armed.Forces.MCSS..718-291-0150/2008/7/Complaints-Board-does-not-publish-truthful-info-Armed-Forces-MCSS/97762

http://www.scribd.com/doc/45349220/[redacted]-v-Complaints-Board-Order-Re-Costs

http://www.naas.org/collegeconfidential3.php?media=NAAS.Media.Report.College.Confidential.com&Link=Criminal.Websites.College.Confidential.com&status=Page003&Security=456ghI.mafia.newyork.gov.oag.josh.centor.kantrowitz.jkopzznaas

http://complaintsboardsucks.blogspot.com/

There are many many more at:
http://www.google.com/#sclient=psy&hl=en&site=&source=hp&q=Elizabeth+Arden+d%2Fb%2Fa+ComplaintsBoard.com&aq=f&aqi=&aql=&oq=&psj=1&fp=507d525e0e361b8a

Update by AKTransport123
Feb 04, 2011 11:22 pm EST

Here is some info on Complaints Board: http://www.citmedialaw.org/threats/johnson-v-complaintsboardcom

Here is the info that I found out about ATT PRO INC: http://www.manta.com/c/mmdpz4c/att-pro-inc

There is also some reading about Complaints Board being a middle eastern company that has changed their name 22 times in the last 7 years and changed their IP address 18 times. Makes you wonder...

I hope you all like the info...

Update by AKTransport123
Feb 04, 2011 10:02 am EST

I have printed and will be sending all of the text, in valving your slander towards me, to my attorney. I will also be sending the paper proof that you have been slandering me. I have a Class A CDL, I have $100k cargo insurance, A&M has not changed to A&K, and I have not even hauled a load as A&K yet. You have been calling me a fraud and hindering my way of life. If you do not want to give up your information, Complaints Board will be given a court order to give up your information. If you have supplied incorrect information to Complaint Board, we will also get your IP address which will tell us who and where you really are. Legal Complaint is going to be filed and I will win... The only thing that you have helped me with is providing me with slander information for a great lawsuit. This is the LAST time that I will be asking you to remove this incorrect complaint and to stop slandering me and my business... If this incorrect complaint is not removed and if the slander is not stopped within 48 hours, we will start legal process.

Update by AKTransport123
Feb 01, 2011 7:12 am EST

Ah, the ATT PRO is back. It is plain and clear that this idiot does not know what they are talking about. The FMCSA only requires $5k of cargo. So no matter what a company has for cargo, as long as the cargo insurance is more than $5k, the FMCSA only reports $5k. I have $100k... I don't know why you keep saying that I changed my company name from A&M to A&K and that my DOT # for A&M is invalid. I told you before that A&M hauls farm, Ag products which make A&M exempt. A&K Transport is an LLC which is a separate entity and needs its own DOT and MC#'s. And, you say that I don't have a class A CDL. You are nuts! I have been in the trucking business for 10 years. It is also clear that you don't know you head from your ###. Since you have 270 law firms all over, then you won't have a problem giving me names and numbers of these law firms... I am still waiting to receive your address so that I can deliver the correct information to you. Tell you what ATT PRO, if you are not willing to give a your name and address so that I can send you the correct info from the FEDS, then shut your mouth! I know that you are afraid of being proven wrong, but it's going to happen one way or another. You are now costing me money and hindering my way of life. What you are doing is wrong and you are the one that is breaking the law. The legal fun is about to start for you. You need to stop this slander.

Update by AKTransport123
Jan 26, 2011 6:21 am EST

Looks like the PRO has backed down...

Update by AKTransport123
Jan 13, 2011 4:19 am EST

ATT PRO,
Again, you are wrong. Talk is not cheap. Your talk is going to cost you a lot. You also have not reported me to anyone. I am waiting, no, I am begging you to report me as doing illegal hauling and as a fraud. I have a royal flush and you have a pair of two's. I am all in and I call. You still have not provided your address so that I can hand deliver the correct information to you. My documents FROM the FEDS, trumps your internet documents. And, please provide to me the hauling that I have been doing. I would like to know who I have been hauling for, so that I can send them a bill. When then ask me why I sent them a bill, I will tell them that ATT PRO said that I hauled for them. You started the battle by posting an inaccurate complaint, but I promise you I will win the war... You are the one who has broken the law. When the Judge and Jury hear about the slander you have been saying about a 27 year old former United States Soldier that is trying to start a new business, they will not be kind to you. I do not want to hear anything else from you unless it is you admitting that you are wrong and that you apologize. Adam

Update by AKTransport123
Jan 09, 2011 8:17 pm EST

ATT PRO, you are still wrong. You need to check your sources again. A&M Trucking is a sole proprietor and all I haul is Agriculture Products. Corn, soybeans, and wheat from the farm or elevator to the CO-OP, so I am exempt from needing authority. An MC# was issued, but was not needed and is not labeled on my trucks. A&M Trucking's insurance is $1, 000, 000 liability and $100, 000 cargo. A&K Transport LLC is a separate entity, which requires a separate DOT# and MC#. I have the Articles of Organization for A&K Transport's LLC. The insurance is on file with the FMCSA for A&K is $1, 000, 000 liability and $100, 000 cargo. FMCSA says that A&K is a DBA, but they told me it will be changed tomorrow the 10th of January. And, on top of it all, A&K Transport LLC has not been hauling anything yet. The company just got started about 30 days ago. Like I told you, I have paper copy's of all the paper work. My attorney will find out who you are and I am going to sue you. You need to stop trying to put honest people, trying to make a living, out of business. I would like you to report what you are saying to the DOT and my local Police Chief. You will have to file a written complaint. Then, when I prove you wrong, you will be charged with false reporting. Also, your information will be available via public record, which will assist my attorney in my suit against you... I will ask you one time. Please stop slandering my name. I have forwarded all of our correspondences to my attorney. A recent case showed how powerful Defamation laws, applied online, can be. In November 2006, a Florida woman, Sue Scheff, was awarded $11.3 million in damages in Broward County Circuit Court, in one of the biggest awards ever tolled. The suit was filed for Internet defamation, and the jury found a Louisiana woman had posted caustic messages against the Scheff and her company, claiming she was a "con artist" and "fraud". The jury found the charges were completely false, so the Louisiana woman had no defense. I hope you understand the gravity of the situation that you have caused yourself. The web page you have posted too is protected, but you are not. Like I said before, " I do not back down and I do not quit." You will be sued and I will win. My attorney is also going to contact all the search engines and have all of your posts and complaints removed for the web. What you are doing is not freedom of speech, it is slander and defamation of character as described in the 1996 Federal Defamation Act covering internet slander and defamation. Please learn from you mistakes, as your mistakes can make your live legally miserable.
P.S. ANYONE READING THIS THAT HAS COMPLAINTS FROM ATT PRO, NEEDS TO CONTACT THEIR ATTORNEY AND FILE A LEGAL COMPLAINT AND SUIT AGAINST ATT PRO.

Update by AKTransport123
Jan 06, 2011 6:31 am EST

I'm glad that I'm not the only one that think this ATT SHMO is an idiot. I have printed off the paper work, for proof, so that I can personally deliver it to this ATT SHMO. All I need is an address, but chicken ### ATT SHMO is afraid to be proven wrong. You know that little speck on top of chicken ###? Well, that's chicken ### too. I don't know where this ATT SHMO is getting their information, but it is different from what see and what the FMCSA says. Thanks to everyone for the commits...

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missdevin
Anderson, US
Mar 05, 2011 3:22 am EST
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I'm bored, Dear...really...I had fun for a moment but now I'm over it...I'm on thin ice for what exactly...I would love to know how I'm a trucker...I don't even own a truck...well I do own a Nissan Frontier...does that count...it's fully insured...no mc hammer, dc, loc, mx, cd, tcc, loc...jibber jabber necessary on that...I've done my job and now I'm done...have a wonderful life not so att pro...I wish you the best in whatever life you have left...

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missdevin
Anderson, US
Mar 04, 2011 3:49 pm EST
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I also called the New York attorney registration line and I'm sorry dear but you are no attorney...and...Att Pro, Inc is not listed or registered as an attorney's office...and Att Pro, Inc is listed with an old license...
Initial DOS Filing Date: JULY 15, 2004
County: KINGS
Jurisdiction: NEW YORK
Entity Type: DOMESTIC BUSINESS CORPORATION
Chairman or Chief Executive Officer
ALEXANDER TERESHKIN
2011 67TH ST
BROOKLYN, NEW YORK, 11204
Principal Executive Office
ALEXANDER TERESHUIN
2011 67TH ST
BROOKLYN, NEW YORK, 11204
Registered Agent
NONE

Funny how the tables turn...

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missdevin
Anderson, US
Mar 04, 2011 3:31 pm EST
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Like I've said before...your opinion matters to who? And you are who...? And you have authority for what...? I'm still waiting to hear what authority you have...which is none...the only 'authority' you have is to harass people when you don't know anything about them...I pulled the same information you did on 1/2 the people you are harassing and found them to be legal...like A & K Transport...legal...you may want to check it again...it takes time to process paperwork...it seems you may be mistaken...alot...How is Tatiana today? I hope you are all well over there in New Jersey...Oh! and the crack house office that is also registered to Siberex, Inc...Real nice...

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missdevin
Anderson, US
Mar 04, 2011 11:17 am EST
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Alexander Tereshuin

2011 67th St
Brooklyn, NY [protected]
[protected]
Job: Att Pro, Principal

I called this phone number listed and it would appear that ATT PRO, INC doesn't have a voicemail system and it continues to ring without being answered...does this sound like an attorney's office to you? No. Also, I checked on Alexander Tereshuin or Tereshkin as it's also spelled and there is no attorney in New York by that name. Sounding more and more fishy to me. I'm continuing on my quest to find who this 'person' is...I also have a few other people looking into it...We'll find out soon enough...we're getting closer...every click brings us closer...

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missdevin
Anderson, US
Mar 04, 2011 11:03 am EST
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REGISTRY WHOIS FOR MERAREVIEW.COM
Domain Name: merareview.com
Updated: 1 second ago - Refresh

Registrar: ENOM, INC.
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Status: clientTransferProhibited

Expiration Date: 2012-02-20
Creation Date: 2008-02-20
Last Update Date: 2011-02-15

Name Servers:
ns1.merareview.com
ns2.merareview.com
See merareview.com DNS Records

Hosts?: ns1.merareview.com, ns2.merareview.com

Information Updated: Fri, 4 Mar 2011 11:11:42 UTC

MERAREVIEW.COM SITE INFORMATION
IP: 69.197.25.99
IP Location: Fullerton, United States
Website Status: inactive
Server Type: LiteSpeed
Alexa Trend/Rank: 1 Month: 126, 909 3 Month: 141, 795
Page Views per Visit: 1 Month: 3.4 3 Month: 3.7
Name.com Ad | See Site Thumbnail

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missdevin
Anderson, US
Mar 04, 2011 1:30 am EST
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Att Pro Inc
2011 67th Street
Brooklyn, NY [protected] map
New York, NY Metro Area
Phone: [protected]

Alexander Tereshuin

2011 67th St
Brooklyn, NY [protected]
[protected]
Job: Att Pro, Principal

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missdevin
Anderson, US
Mar 04, 2011 1:18 am EST
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Att Pro
Member since Nov 24, 2010
Los Angeles, California
United States

Hate to tell you guys but the owner...or leasee of the website is ATT PRO...to funny, huh? Guess he got ticked off over so many complaints of his own shotty work that he decided to take his frustrations out on everyone else!

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missdevin
Anderson, US
Mar 04, 2011 1:14 am EST
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http://who.is/whois/complaintsboard.com/

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missdevin
Anderson, US
Mar 04, 2011 1:13 am EST
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REGISTRY WHOIS FOR COMPLAINTSBOARD.COM
Domain Name: complaintsboard.com
Updated: 1 second ago - Refresh

Registrar: ENOM, INC.
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Status: clientTransferProhibited

Expiration Date: 2012-06-22
Creation Date: 2006-06-22
Last Update Date: 2010-10-15

Name Servers:
ns101.servepower.com
ns102.servepower.com
See complaintsboard.com DNS Records

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missdevin
Anderson, US
Mar 03, 2011 12:18 am EST
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I love all the information provided about this ATT PRO man/woman/child/terrorist/liar...it's funny...takes only a short few moments to understand that what he/she/it posts doesn't even matter...what matters is that our customers know the truth...the he/she/its like ATT PRO are always going to be out there...there's always going to be a troublemaker in every bunch...now that I think about the posts I really don't care...let *it* post...because when it's all said and done we are still working, still completely legal and can sleep at night knowing we are telling the truth...So I say kiss off ATT PRO...we are still making money...lmao...

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AT&T misrepresented/poor response

Our advertising rep led us to believe that by allowing them to set up a landing page for us, we would be searched through Google, Bing, and Yahoo. This isn't true. She also promised that we would receive much more traffic to our site and an increase in business as they have a dedicated staff who does nothing but monitor keywords. etc., to keep us "above the fold" on an internet search. None of this has been true. In fact, our response rates continue to decline from month to month. The money we spend through AT&T on-line advertising has been completely wasted.

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Dominored
Kaysville, US
Dec 31, 2012 8:52 pm EST

I signed up for 4 months at $79/mo and have been getting charged $113/mo not for about 8 months. I try to get them to cancel and stop charging me and they admit the problem but tell me we have to meet to fix it. When I go to meet, they never show up. Complete rip off. BTW, most of the time the listing was in the wrong category or wrong alltogether.

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AT&T nudity on basic

I have a basic plan with my at&t uverse (nbc, cnn, travel, etc...). on this day, dec. 24 I was flipping through the channels and I landed on channel 300 at approx. 7 pm by a buzz channel. the show was called "spartacus: blood and sand" and I saw foul nudity on this program. I don't wanthbo or anything like that on my listings. I saw very explicit content and i'm disturbed by this. I would like for those kinds of channels to be terminated from television.

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Sick of the junk on AT&T
indianapolis, US
Jan 27, 2011 3:26 am EST

Im a mother of a teenage boy.. YOUNG teen.. and we never thought that BUZZ would have such bad content. We have strick controls set like 17 R and Adult content... HOW the heck did it get pass my ratings.. BECAUSE they have no NONE..look at the information box on what is playing..NOTHING what is AT&T coming too? Our kids dont need to be watching this stuff.. Networks pray of the perverts to watch and buy this stuff.. keeps them in business.. Well, there not getting my dollar..AT&T is getting jerked out of my house.

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AT&T faulty credit check

When I tried to buy my wife an iPhone for Christmas yesterday, the salesperson tried to make me pay an extra five hundred dollars as a sort of security deposit. When I asked why, I was told to check with AT&T's customer service phone line and then credit rating agencies. After several hours on the phone and online, I was able to get print outs of my credit report from three credit agencies. Never having seen one of these before, I don't know what is or is not supposed to be there, but none of the three showed any failure to pay bills, or legal problems. One of them states explicitly (and correctly) that I currently have no debts at all. They all show a list of companies that have made inquiries about me recently, but state that none of these would affect my credit rating. As I own a house, have had stable employment for the last 34 years, pay my bills on time, and have not borrowed or tried to borrow money for more than ten years, I can't understand why I would be denied credit for something that doesn't even involve borrowing money or any other significant risk to Apple or AT&T. Could this have something to do with my age? How can I get AT&T to tell me why they denied me credit? If I am doing something wrong, I can't fix it if I Can't find out what it is?

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AT&T bill has been cleared n paid

I recieved a letter from your agency acct. # [protected] client acct. # [protected] for the amount of $373.52. I really dont know why this account was sent to your agency and this is hurting my credit report. Would you be so kind and clear this matter. I am not in the habit of leaving outstanding bills especially for such amount. I bundled my home phone with a wireless [protected]. I no longer have a landline please notify me also via e-mail to [protected]@yahoo.com. Sincerely yours Cecilia R Garcia [protected]
service of residence was 1833 Loyola dr. san jose, ca 95122 ...Thanks again

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AT&T internet promo & billing

At&t: the worst telecommunication company I ever dealt with!

I am not a kid nor have free time to be writing bogus complaint, I am a grown up adult with many years of life experience. I just hope this complaint spreads out to as many people as possible and learn to be cautious before dealing with at&t.

About 2 months ago I came across to an at&t website that was running a promotion of $19.95/month for fast dsl internet service without telephone service. So I took extra precaution before signing up for the service and I contacted the online customer service and I made sure there was no catch or misunderstanding about their promotion (I even have the transcript of the online chat I had with the online customer service agent. ) the customer service agent wrote to me the following:

• no long term commitment (No 12 months contract is required)
• $100.00 reward card for switching from existing cable internet service to at&t internet service.

Guess what, I was wrong! After 2 months of service with at&t I found out the following:

• 12 months commitment is required. No big deal with this as long as I receive the service as they had promised me. (I am satisfied with 5.4mbps download speed vs. Their advertised 6.0mbps speed service)
• my first prorated month’s bill came to $38.67 because the promotion of $19.95/month applies only to complete monthly billing cycles. (Wow, this is a new one! I was not ready for this trick!)
• $100 reward card was a scam. After mailing $100 reward card claim coupon I waited 8 weeks before I started to check around for the status of claim coupon. I learned that $100 reward card could not be combined with other promotion, meaning that the promotion was either $19.95/month or $100 reward card. This contradicts to what at&t online customer service agent had explained to me. $100 reward card won’t make me nor break me, they can keep it if that helps them but there is no need to cheat on customers with bogus ads and lying customer services.

Conclusion: be carefull when dealing with at&t. They are the worst, cheapest and dirtiest company in the market. When my 12 months contract is up, they can be certain of one less customer.

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missyo
Ypsilanti, US
Apr 20, 2011 9:27 pm EDT
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I'm dealing with the same bull.I signed up for 29.95 internet service.I have yet to receive a bill for less than 45.00.Please note it has been 5 months and promises keep coming.The last call I am going to make was today and if I make another it will be to disconnect the service.They can't hold up their end of the contract so why should I.They are the worst company I have ever dealt with.Customer service must be trained how to lie and talk in circles.I am so over it!

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sawb1335
, US
Mar 25, 2011 3:48 pm EDT

I have called AT&T at least 7-8 times regarding the increase in price for my internet services. Each time someone promises to do something but nothing is done and the price remains the same. Today is Fri but I had called earlier in the week on Mon because lo and behold, I received a bill that was even higher priced even though I had not ordered any increase in services. I was told that a memo with the complaint was being sent to higher management and someone would call me within 72 hours. If I received that call then you and I both won the lottery for 100 million dollars! Today the 1st person I spoke to hung up on me. I called back to report him ("Chris"). I finally talked to a Ms Harrell who was very nice and I am hopeful that she will be able to help me but will not know this until I get my next bill. I have rarely been so frustrated in dealing with a company.

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Will N
, US
Mar 01, 2011 11:14 pm EST
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I have the same experience, when I moved and trying to cancel my previous service and switch over to cable, the lady said they have a promotion for me if I stay with them which is $19.95/month for the 6Mbps internet for 2 years. When I received my first bill it was $45/month and so I called them to find out why and another lady told me I have to pay the full price of $45/month for 3 months and the 4th month I'll receive the $19.95/month deal and the extra ($25.05 x3) I paid will be credited back to me.
Then, on my 4th month of service, I still see the same $45/month charge and so I called them the 3rd time to find out what went wrong and I was put on hold for >30 minutes (all silent) and so I hung up and called again, this time the guy told me he'll credit back $25.05 to me immediately and the rest will follow. I thought this would be it and went to check my balance online again after couple days and it's still $45 for the 4th month and so I called them the 5th time, and this time the lady named Rachael put me on-hold for long time and I was patient and finally she told me my promotion was never put into the system and he'll put it in for me. So I'll have to wait and see again :( I think this may be their company tactic to trick people! How could a big company do something like this?

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4:40 am EST
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AT&T at&t u-verse lack of training and professionism

U-verse account number: [protected]

To whom it may concern:

I am an at&t wireless iphone user, but never use at&t other service before and I wanted to give at&t internet a try.in the month of august, at&t had dsl elite promotion for $20 a month, which I called to sign up at august 11th. however, at&t representative told me my home address no longer offer dsl service. instead, she promise $250 gift card for sign up the u-verse internet service and $100 rebate for modem. I believe what she said and agree to sign up without hesitation.

Initially, at&t missed appointment schedule at august 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. finally, after persistent calls to at&t during night, they finally sent someone and got it installed at august 28th.

Late september, I received the first bill and found out the monthly price is higher than expected. called at&t u-verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from december, I start to get credit collection agency call for owning at&t money ~$180. I was very angry and called at&t at dec 14th. I talk with representative, followed by manager (melinie). they agreed to remove $100 modem charge only, because I indeed sent it back by usps. but they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "at&t is large corporations and representatives do make mistakes, which we are not responsible", I was told. now, I have no choice but escalate the issue. hope it will get addressed by professional manner.

In summary:

1. at&t either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. the first person use $250 gift card promotion to sign me up on u-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; the last person, melinie, does not honor both offers, and insist I pay for at&t's mistake.

3. at&t miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. what I get is time and aggravation spent talking to representatives to address the issue.

5. finally, I still receive morning and/or night call from credit collection agency every day.

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AT&T can't take a order

I can't believe you guys can't place a order right. I ask you back in November to place a order. I received my u-verse and my internet but I didn't get my old telephone number back. Can't do nothin right. I'm pist You had thirty three days to make my order right. After talking to AT&T people they said my order was fine. I'm better off with the local cable company. I would have received my cable and internet complete on the 2nd of December.

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AT&T deceptive practice

Beware of ATT U-Verse! Since installing ATT U-Verse many local in-coming calls have become long distance calls. (This means that my wife cannot call home from her place of business 8 miles away to check on her son, and there us no cell phone due to the mountains in between.) I have spent hours on the phone from the first week of installation trying to have this corrected or to get out of my contract. (Had we known that this would be the result of the switch, we would not have made it.) AT&T investigations of this were initiated, and at one point I was told that the problem was isolated and would be corrected within 24 hours. Days passed without a change. At my last call, I was told that the previous investigator was mistaken and that this was a "known problem" and could not be solved. I stated that I wanted out of the contract but was told that my 30 day trial had passed and was obligated to pay $180. if cancelled service. (I was stalled just long enough to entrap me in a 12 month contract.) I was also told that this was not an AT&T problem, that it was the problem with the service of the various outside callers. Not only that, but the U-Verse WiFi switch is pokey and inconsistent. I look forward to completing my contract and would recommend anyone looking for bundled phone, TV & internet services to look elsewhere.

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Update by chanssu
Dec 16, 2010 2:19 am EST

Beware of ATT U-Verse! Since installing ATT U-Verse many local in-coming calls have become long distance calls. (This means that my wife cannot call home from her place of business 8 miles away to check on her son, and there us no cell phone due to the mountains in between.) I have spent hours on the phone from the first week of installation trying to have this corrected or to get out of my contract. (Had we known that this would be the result of the switch, we would not have made it.) AT&T investigations of this were initiated, and at one point I was told that the problem was isolated and would be corrected within 24 hours. Days passed without a change. At my last call, I was told that the previous investigator was mistaken and that this was a "known problem" and could not be solved. I stated that I wanted out of the contract but was told that my 30 day trial had passed and was obligated to pay $180. if cancelled service. (I was stalled just long enough to entrap me in a 12 month contract.) I was also told that this was not an AT&T problem, that it was the problem with the service of the various outside callers. Not only that, but the U-Verse WiFi switch is pokey and inconsistent. I look forward to completing my contract and would recommend anyone looking for bundled phone, TV & internet services to look elsewhere.

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AT&T service and contract

Had ATT DSl and landline, with repeated problems. Tech advised to switch to U verse. I switched. Took ALL day to install, one of my bedroom phone jacks no longer works after the install, and my calls drop if the modem on the desk is moved. (faulty wiring). They came out, replaced wiring, but problem still exists. Got billed for ATT Uverse, AND ATT DSL/land lines. After 2 mos - they finally corrrected the billing and oferred me a $15 off to compensate for the problems. Now we are 3 mos later, calls still dropping, internet still BELOW level I pay for, and overall telecom costs $30 more than what I was paying before. Called today to try to cancel. Was told I was sent an email contract on 5/12. Pulled up that folder - no email - requested proof of it sent - no one knows how to do that. After being transferred around, was told I was not in contract in May (hence no email to that effect should have been sent--somebody's lying). But...according to them, I locked into contract when I accepted their $15.00/mo compensation for the previous service/billing problems. Still waiting to HEAR the recorded call where it says I was enterring a contract. Been on with them 3 hrs on this - and now she's tells me no sup is available to play the call for me..but...what do I want them to keep me as a customer. Told them - GET RID OF THE CONTRACT status, and give me flexibility to chose a service that works for me. she claims she did that. we'll see what new charges/fees go on my account in a few days.

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AT&T at&t worst internet provider!!!

I could write a book on all the problems we have had with AT&T internet service for the past two years. We regret the day we switched from Comcast Cable. The service intermittently goes off constantly, being off more than it is on. Customer service does not know what they are doing. We have requested time and time again that someone come out and look at the lines. Finally someone came last week, left with it working, and five hours later, again no service. Hubby and I said "that's it!". We called Comcast and ordered service with them. No long wait, nor all the options, to get a person on the phone. We would never advise anyone to use AT&T. Unbelievable that a company this size has such poor service!

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hookonsonic2
Green Bay, US
May 19, 2011 5:45 am EDT

I've been using ATT for a little over a year now, and I've gone through 3 modems (2 of which were ATT modems, one was a 2Wire), and I've had the same results. Internet speeds that are only 70% of what they should be, connections that keep dropping, all that kind of stuff. ATT ought to go shut themselves down and refund our money.

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Steve1221
Chicago, US
Apr 05, 2011 1:27 am EDT

ATT is the worst. If you have a business that replies on the internet, do NOT get ATT. It shuts off all the time. Want to connect a router? Forget it. It will fail every 30 minutes, slow down, shut off, and ATT will come out to inspect the lines and charge you $25 per 15 minutes, and when they leave, nothing changes. I am on hold with ATT right now to switch to comcast.

DSL technology is archaic. It's unreliable and teribley outdated technology. If comcast is available in your area, get them instead. You will regret ATT, I can guarantee that.

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Trvkell
Cottonwood, Ca, US
Feb 22, 2011 6:21 pm EST

I had AT&T service for some time with little or no issue with it working, I did not like how it functioned though is why I cacelled my service with them and went back to Comcast.
When you have all three services with them you do not get the internet bandwidth, reason is your TV and internet share the same bandwidth. Example: if your family is watching tv and you are using the internet your internet bandwidth is almost cut in half. So you do not get the service or bandwidth you are paying for.

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Luis Moreno
Livermore, US
Jan 23, 2011 6:32 am EST
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Well I been having AT&T internet services for 5 years and haven't had much trouble with them

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Luis Moreno
Livermore, US
Jan 23, 2011 6:31 am EST
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Well I have AT&T internet service and I haven't had much trouble with the service.

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AT&T unreliable service

We pay for 6mb/s, the service rarely gives us that though. Normally it stays around 3/4. Not only that, but I often find several times a month; we lose connection to the internet, and see a nice splash screen from our router happily informing us that there is no internet connection. It should also be noted, that the ping often drops to unusable levels. As rated by pingtest.net, "F"; with 800 ms ping time. If your happy with having an unstable internet connection that goes down or becomes unusable every few days, At&t is the company for you. Otherwise, I wouldn't recommend it. On a side note, the blackberry website tends to load VERY slowly, though I can't say if this is At&t's malpractice or just a slow website. I'd also like to complain about the slow upload speeds, which make file-sharing almost unusable. It takes about 30 minutes to upload a small video, which is a consistent thing.

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wtraver
ceresco, US
Jan 04, 2011 10:42 pm EST

For 5 years we've consistently complained of poor service and quality of lines at our home. Countless trips by AT&T to fix the problem has NEVER been resolved. Countless times we have lost complete phone service. Still not satisfactory and long-lived results. We pay the same rates for this utility as all people and yet we cannot get high speed internet of cable service from AT&T. Why do we then have to pay the same price as people getting all the service benefits? Could there be a legal right to seek damages or resolution to bring our phone lines up to the same standards of the majority? Should people in our area pay LESS than others since we don't receive the same quality and benefits?
As for wireless - I've had AT&T for my business for years and it stinks. Their ads are misleading and misrepresents the consumer benefit. It's slow, it's not 4G, rarely 3G, and coverage is very very spotty, unlike other wireless providers.

Valerie
Valerie
, US
Sep 09, 2008 9:30 am EDT

I have AT & T U-verse, DSL, and phone service. The first 6 months perfect... since then 12 service calls later. The picture freezes, breaks up, I get knocked off the DSL, phone has static. How many techs does it take to correct the problems? Of course after every service call the techs all say the same - your all set. No I am not. Half an hour after the last tech left same problem again, picture freezing, DSL not staying connected. I would not recommend AT & T to anyone. I am currently searching for new TV, DSL & phone provider. AT & T has the worst Customer Service.

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HB2003
Channelview, US
Jan 04, 2011 11:10 pm EST
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AT&T are good at not doing what they should. When I moved 2½ years ago, the area I moved to is serviced by AT&T. I had the fiberoptic option, for home phone, cable and Internet service. I specifically asked for the wireless modem/router to be located in a specific area, where it would be central in the house. The installing technician...? decided to ignore the instruction and request, and instead set up the unit where HE wanted to and where it was most convenient for HIM to put it. Many requests later, for the unit to be moved where it was requested to be put in the first place have NOT BEEN MET. I have to FIRST pay $170 to havce it moved. This is the kind of CRAP SERVICE that these places are dishing out. AT&T, like all the other money hungry loser companies are all the same, once they have your money, they don't care for their customers.

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redbeard41
Knoxville, US
Dec 13, 2010 6:12 pm EST
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Your complaint sounds like a technical problem that can be solved.

When troubleshooting Internet problems like this the possible causes could be in any of e parts: Internet, dsl modem and router, and pc/home wiring. The goal is to figure out which of the 3 it is. Then we can either narrow it down further or start trying different things. I'd recommend running the packet loss test at http://www.hostmycalls.com/tools/.

I'm suspicious from your description, that you will find problems only at your site, which means it's dsl modem/router/filter. If that's the case, check the Signal Noise margin and attenuation for your router. If that's a problem, disconnect everything in your house from the phone lines and connect the dsl modem to the closest spot you can to the network junction box. If that improves, then it's something in the house. If it doesn't, get at&t to come look at it.

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AT&T won't port number to t-mobile

Re: complaint against phone carrier’s
At&t mobility
5565 glenridge connector,
Atlanta, ga 30342
Account # [protected] closed nov.29, 10
[protected] line closed nov.29, 10 new number obtained from t-mobile
[protected] ported number over to pure talkusa nov. 28, 10

Pure talkusa
Telrite corporation
Po box 2207
Covington, ga 30015
[protected]
Account #[protected]
[protected] requested number to be ported over to t-mobile on dec. 10, 11, 12 2010
Line shows as being ported out & disconnected as of dec. 11, 10
T-mobile unable to port number, since att won’t release phone line

To whom it may concern,

I am writing this letter to register a formal complaint against the at&t and pure talk usa an at&t affiliate.

I recently closed my att account and ported my number over to pure talkusa. Puretalk was unable or unwilling to activate my sim card, stating I had a bad sim. After waiting 9 days for another sim card.In which I never received, I ported my number to t-mobile. It has been 3 weeks that I have been trying to get my number ported and a line activated with puretalk and now t-mobile to no avail as pure talkusa and at&t are being uncooperative with t-mobile with the porting request.

Three request was sent to pure talkusa by t-mobile to have my number ported when I was finally informed that att will not release my phone number until monday 12 pm dec. 13, 10.

My biggest mistake was to move over to pure talkusa since they are a vendor of att they have also been part of the unwarranted harassment and denying me of phone service.
It's very apparent that att has a saying of who pure talkusa should be allowed to give phone service too as pure talkusa has been less than candid. They along with att have never sent out the sim cards to get my phone working. Also pure talkusa telling me a lie that I can't use my daughters sim card as once it is deactivated, the sim card is dead is a big fat lie. After waiting 3 weeks with no phone service from leaving att for puretalk and never getting my ported number activated due to lack of a sim card. I also choose to leave puretalk. Now I can't get my number ported over to t-mobile from pure talk usa. 3 separate request where sent from t-mobile before finally getting a straight forward answer that att will not release my number for reasons they would not disclose. But it’s very apparent because I choose to close my account. Below is a time-line.

11/20 my att phone sim card was damaged

11/20 called att customer service for sim card replacement, told that I am on a old plan, using old network and out of contract. I was asked if I wanted to upgrade to a new plan. I told them no, I was happy with the old plan. I was told I would need to go to any att store to a get new sim card.

11/20 called stonestown att store san francisco, told that yes they have the sim card in stock and there is no charge and I can come pick one up.

11/20 went to store & was told they couldn't give me a sim card since I was on a old plan and I needed to upgrade my plan. I told them that I wasn't going to upgrade or buy a new contract and I will take my business elsewhere. Salesman asked, "where you where that one that called earlier?" my response was yes and you told me that you had the sim cards in stock. He said he couldn't give me a sim card because I am on a old plan on older 2g network. That I will have to call att service and they could mail me one out. If I wanted my phone to work today, I will have to upgrade my plan. I told him "no", I won't let you put a gun to my head to get my phone working. He said will then you can go port you number over to any carrier if you like with a big attitude.

11/20 went back home, called back att to request replacement sim card, and told them about my displeasure of them sending me to the store to pick up a sim card. When it was apparent they sent me there to sell me a new contract. I was told they would expedite mailing me a replacement sim card and I should receive in 2 days

11/28 after 1 week and never receiving the replacement sim card I took my line to pure talk usa and added a second line to my daughters account (#[protected]) with pure talkusa / telrite communication an affiliate 3rd party vendor of att. My number was ported over from att to pure talkusa.

11/29 after my number was confirmed being ported over from att to puretalk. I called to close the att account which had 2 phone lines. My decision to close that account was due to their unprofessional, strong arm sales tactics and harassment towards me for not buying a new contract and never sending a replacement sim card.
When speaking with the customer service agent. She pleaded with me to stay with att as they have better plans than we were paying before. I told her in principle I would never stay with them. With my recent experience, being lied too and sent to a store with them knowing that they would not give me a replacement sim card and their only intention was only to send me there to upgrade to a new plan. I told her since they never sent out a replacement sim card, I was left with no option but to close the account. I was told that I could get a new plan today and would have phone service. After about 20 minutes of hearing from the customer service agent trying to have me stay with att and upgrade my plan, she finally closed the account.

11/29 my line was ported over to pure talk usa. They could not activate my sim card I received from them, I got a sim error. It was determined by customer service that my sim they sent me was bad and they will have to send me a new sim card. I told them since I needed my phone number for work and for emergency situations, since I am a police officer that it was crucial in in event of an emergency, therefore I would need my existing phone number. I asked the customer service if he could deactvate my daughters line with pure talk and I will use her sim card on my number and when I get the new sim card I will use it on her phone. He said yes he can do that. He told me it was done and called back me back on the number to verify that my phone number was transferred to my daughters sim card. Having belived my number was ported and activated, I tried to use the phone and it wouldn't work. I get no service. I called back and the same customer service "bernard" said oh i'm sorry I tried calling you back to tell you I couldn't transfer your number to my daughter's sim card because once we deactivate her sim card it's no longer any good, therefore the sim is dead. I having prior knowledge knew this was not true. You can deactivate/activate a sim card to any number. I couldn't get them to switch my daughters sim to my line so bernard said he will send another one out.

12/6 still haven't received sim card, I called pure talk usa and was told they have no way of tracking the order but will put a note to expedite the order. Waiting 8 days for sim card when first class mail from georgia is only 2 days.

12/8 still haven't received sim card, I called pure talk to complain. After being on hold for half hour. I was abruptly disconnected. I sent a email contact letter to pure talkusa, see letter sent below.
I have been on hold trying to reach a customer service agent over a half hour and I constantly get disconnected while I am on hold.
I order a second line. The first sim card you sent was not working. I am still waiting for a second sim card, I have been waiting almost 2 weeks to get my phone activated. This has been a big inconvenient since I ported my number over and now left with no phone service for two weeks. I asked the first customer service agent to please expedite and he told me he would try. It's very apparent that it is not of importance to your company that you want to work with customers within reasons. If you cannot resolve my issues I would like a refund for the second line I added, since I have been paying for services that I cannot and have not used at this time since I have no sim card. If you give me back my refund I will have the number ported over to a new carrier if you feel that my business is of unimportance to the success of your company. A 44 cent stamp and first class mail takes only 3 days. It's coming on 2 weeks. I will follow this complaint with the better business bureau if you wish to ignore my request any longer.

12/10 open an account with t-mobile and ported my number from pure talkusa over and told it would take up to 24 hours.

12/11 tried calling my number. Before when number was ported over to pure talkusa from att, when calling it would go straight to a message that voice mail has not been set up. Now it would answer saying number is not reachable. I assumed that puretalk released the number over to t-mobile since it was no longer going into a voice mail not set up.

12/11 I called t-mobile, after being on hold for 15 minutes, I was told that the department that handles the porting with pure talkusa is closed on the weekend and I will have to call back on monday.

12/11 I called back puretalk, spoke with customer service dellano. He told me that he will take care of it and may take a day or two. I told him that, fcc regulation require you to port over the number within the 24 hours and the request was submitted on friday (Dec. 10, 10) he said o. K. He will try and take care of it today and assured me that I would not lose my number.

12/11 I checked the status of my pure talkusa account online. After speaking with the customer service dellano, my account showed that my number was ported out and the line was showing as being disconnected as of dec 11 2010 4:44pm.

12/11 I called t-mobile again and spoke with customer service erica in the moving number over, existing request department [protected]. I explained to her the situation I was having. On the pure talkusa side of my account, it shows that my number was ported out and that line has been disconnected. She said she would send another request to pure talk and cancel my original they sent out 12/10. Erica placed me on hold and later came back told me that she copy and pasted the number I was porting over and apparently when she pasted it pasted the 3 prefix number wrong. This is highly unlikely. Therefore the confusion of why my number wasn’t porting. To end our conversation erica told me that now that she has the correct number she will work on it and would call me back to let me know the status. I gave her two phone numbers to call me at and she never returned a call.

12/12 after receiving no call back and my ported number still not working. I called t-mobile. I spoke with tyra l. #450568. She was the only person through out this process that has been candid and straight forward. Tyra sent out a third request to pure talkusa to port my number. She called pure talkusa and they informed her that att will not release the line until monday 12pm eastern time. I asked her what the reasoning for not releasing my line. She told me that pure talkusa didn't know and that it was att decision and I will have to call back at 12 pm monday to port my number over
Overall throughout this process at every step I have been harassed denying me of phone service and have had no phone service coming up on 3 weeks. I am writing this letter have the parties responsible held accountable, terminated, company's fined for these unwarranted tactics of harassment because I choose to terminate my account due to there poor customer service and bullying tactics.
Your assistance in this matter is much appreciated, if you have any questions or concerns. Please feel free to contact me via email or phone as I have taken this matter to be serious and will pursue all avenues to see that consumers are protected from these types of harassment and bullying tactics.

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9:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AT&T incorrect charges

I have contacted at&t by phone and by the attached emails time and time again. No response! I choose not to deal with the inexperienced folks they have on the phone and will hit every complaint site possible since they will not respond via email. If you are going to another country, please, please turn your phone off. They will tell you everthing is ok and then wack you with a completely unacceptable bill.

Again, I have still received no contact from at&t. I have issued a payment to at&t for $350.00. This was the agreed upon price from all the telephone calls made to change my service to the best option for living in canada for one year.

We can either deal with this via email or we can go the legal route. I am very displeased with your service.

Thanks,

Kristi fancett

Project manager



From: fancett, kristi
Sent: tuesday, 30 november 2010 7:13 pm
To: fancett, kristi; 'at&t customer care'
Cc: tom fancett
Subject: re: your at&t wireless bill is ready to view

Still no contact. The phones have basically been non-functional since I received the $1900.00 bill. I need some someone to contact me soon with a resolution to this situation.

Thanks,

Kristi fancett

Project manager

Phone: [protected]



From: fancett, kristi
Sent: wednesday, 24 november 2010 10:30 pm
To: 'at&t customer care'
Cc: fancett, kristi; tom fancett
Subject: re: your at&t wireless bill is ready to view

I am shocked and astonished about the bill I received today. I and my husband have called five times over the past 6 weeks to ensure that we have the correct plan and have updated the plan based on text messages we received from you. I would have to say that the text messages were always late (Most by a couple of weeks).

The worst case scenario was that we would owe $350.00 per month. On every call, we made it very clear that we would be living in canada for the next year and on every call they had a different plan but none of them exceeded $350.00.

With all that being said, a bill of almost $1900.00 is completely unacceptable! My husband spent 2.5 hours on the phone talking with representatives today about reducing the price. He finished with a price reduction of $550.00 and I can say that this is again completely unacceptable!

Someone needs to contact me via email as soon as possible to resolve this situation. Please do not text me or call me on my cell because you nor your team has obviously not listened to or grasped the situation that we have explained.

Thanks,

Kristi fancett

Project manager

Phone: [protected]



From: at&t customer care [mailto:[protected]@amcustomercare. Att-mail.com]
Sent: wednesday, 24 november 2010 1:22 am
To: fancett, kristi
Subject: your at&t wireless bill is ready to view

Att.com | support | my at&t account

Your wireless bill is ready online!

Dear kristi fancett,

Your monthly wireless bill for account [protected] is now available for review online.

Log in today to view your bill and make a payment. If you are not yet registered, you must do so to view and print your full bill.

Thank you for choosing at&t for your wireless communication needs. We value your business and look forward to serving you!

Sincerely,

At&t online services

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notafoolat all
Woonsocket, US
Apr 19, 2012 9:21 pm EDT

this is all phishing / all fraudulent emails. I too received this today April 20, 2012. These companies will stop at nothing. Last month it appeared to be a bill from Verizon, this month AT&T, we'll see who they try next month. NEVER, contact any company through any email someone has sent you. Only use the site that you personally received the info on when you signed up for whatever contract you're attempting to pay a bill on. NEVER believe anyone that calls you even if you do business with that company. You, yourself should personally call your company back using the numbers given to you at time of taking the phone, service etc... whatever it might be.

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7:03 pm EST
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AT&T harrassment

We have been customers of AT&T for over 20 years. We disconnected from them over 3 years ago and briefly did business with Comcast. Upon returning to AT&T, they indicated that we were regarded as new customers--currently we've had service with them for about two years. Our due date is set for the 9th of each month. We are on a fixed-income and do not receive our Social Security paycheck until the 10th-15th of each month. The cut-off date from AT&T is set for the 17th of the month whereby if our check was not received, they could charge us extra money as a late fee. Our check is always received by AT&T prior to the 17th of each month. We are sick and tired of their harrassment telephone calls and they refuse to stop calling us on a monthly basis when the check is not received on the 9th. We've reported them to the Better Business Burea and the FCC with no beneficial results. AT&T said we have to build up a "credit history" with them to be removed from the "collection list." We think almost two year's history of early payment prior to late assessment should be enough to qualify us to be removed off their collection list. They claim calling us every month and several times a day is "not harrassment." I've been a collector in the past and I know this frankly is HARRASSMENT! Can you help us to resolve this dilemma?

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6:01 pm EST
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AT&T idiots

To whom it may concern
Re: 2 issues 1 collection 1 unable to pay account # at&t [protected] 9 and unknown account @ 640 santa barbara st. . Under jacquelynne
In july 2009 I contacted at&t to let them know I was moving from san jose ca. And wanted to keep my email address but was unsure of if and when our new house @ 1026 acaciawood ct. Would be closed so I asked them to put the account on hold. They asked for a forwarding address for the final bill and I used my wife’s work address @.In august we received a new modem from at&t. I called them and as usual after a 48 minute hold I was told that I would not be charged for the modem until my account was set up at my new location.
On 11/7 the house closed and I authorized them to install dsl only as we do not use a home phone.
They came in and installed the internet service and within 2 hours it was down. They sent out a technician a few days later and he said he fixed the problem. Again it stopped working and when I called to say that it was probably the modem I was told that I only had a 90 day warranty and I was stuck with it even though it was never installed until november and I had not ordered it. The technician came out again and finally fixed the problem but it is very slow. On 11/19 I received a bill and went to my normal account online with at&t and paid the bill of $19.95 per month. I did the same in december as well. On 1/23/2010 I received my ebill flag this messageyour at&t paperless bill is ready to view and print saturday, january 23, 2010 2:50 pm from: this sender is domainkeys verified
"at&t account manager"
Then on 1/27 and email with the header at&t: get $6 in bill credits and a last chance at $10k
. When I went to the at&t website it would not allow me to log in. I emailed them for help with no response. I spoke with rose @ at&t who stated she could not help me or take a payment that I would have to talk to tech support. When I spoke with a different rose with tech support she stated I would have to wait for an email response which as of 2/08/2010 I have not received. I have called them repeatedly to no avail so I am still unable to pay my $19.95 bill even though I have emailed them 5 times with no response. If you click on “email us” http://www06. Sbc.com / and http://www.Sbc.com/contact_us are non working url’s also they were kind enough to send me these emails on 12/28 and on 1/25 with the header at&t: get $6 in bill credits and a last chance at $10k, but I am already signed up and getting online bills I just can’t log in.
Now the good part: on 2/08/2010 I received a call from a collection agency phone #:[protected] stating I owed $278 for an account I had not paid the bill on @ 640 santa barbara. After looking up the address I found this house was and is still for sale and I have no idea where they came up with this address. I do not own this house I do not live there and I have never been there. I was threatened today by a collection agent from india and told I owed the bill on the house which I never have even been to. When I talked to at&t they also said they had no record of that but were of course no help what so ever.
At this point I demand this record for the santa barbara address be removed from my credit and I demand that at&t fix all of their errors.
For your convenience a copy of this letter has been forwarded the ftc, fcc, consumer affairs, the public utilities commission and all local bbb and local chamber of commerce.
Refund received, still no credit on the modem and I still cannot view account online so they take autopay of $!9.95 per month for internet. Everything else from them was canceled.

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hathijee
, US
Dec 21, 2010 2:05 am EST

This is the second time in less than four weeks that my phone has been down. The first time, it was both the phone and internet, and it took three days before they were repaired. My phone has been down again since Friday, Dec.17. I got a recording that said it would be repaired on Dec.21. I have been without a phone service for four days now. My bills do not reflect the special phone/high speed offer I signed up for in Sept. I was supposed to be charged $14.95 for each. My bills from Oct and Nov have been $145 and $165. I was charged for an international call on Nov 11 that I did not make. I cannot talk to a human agent about my problems. All I get is phone recordings. I am disgusted. Perusek

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AT&T poor/inacxcurate tech support

I HAVE HAD AN ISSUE WITH MY COMPUTER SERVICE SINCE [protected]. i HAVE A SERVICE CONTRACT WITH ATT UVERSE. I PAY A FEE EVERY MONTH. WHEN I GOT THE FIRST TECH, CRIS, ON THE PHONE, EXPLAINED THE PROBLEM, GOT TRANSFEREDTO SHEENA, THEN CLAUDE, , EXPLAINED PROBLEM, WAS TOLD THEY WOULD WORK ON MY COMPUTER AND CALL ME IN 15 MINUTES HE THEN OBVIOUSLY TURNED THE PROBLEM OVER TO KAREN. AFTER 1AND 1/2 HOURS, I GOT AN EMAIL MESSAGE THAT "KAREN"(TECH'S NAME) HAD LEFT THE CONVERSATION--NO PHONE CALL--PROBLEM NOT FIXED. AS IT WAS THEN 9:30PM, I WAITED TIL THE NEXT DAY, MY HUSBAND CALLED AGAIN, GOT JASON WHO MANAGED TO FIX THE PROBLEM, FOR 2 HOURS, THEN IT STARTED ALL OVER AGAIN, THEN WE CALLED BACK GOT STEVE, WHO TRIED, THEN SENT US TO RANDALL, THAT GOT THE PROBLEM FIXED. THROUGH ALL OF THESE TECHS, I ASKED EACH ONE TO PUT MY COMPUTER BACK LIKE IT WAS BEFORE THEY WORKED ON IT, WHICH NOT ONE OF THEM HAD THE COURTESY TO DO. WHEN I PURCHASED THIS COMPUTER ABOUT SIX MONTHS AGO, I PAID TO HAVE THE HOME PAGE SET UP AS I WANTED IT WITH ALL THE APPS, CLICK ONS, ETC. TO OPERATE MY HOME BUSINESS. SINCE ATT TECHS HAVE OPERSTED ON MY NEW COMPUTER, I HAVE TOTALLY LOST ONE WEB SITE, LOST ALL BUT ONE, WHICH I FOUND BY ACCIDENT, OF THE APPS. I CALLED ATT AGAIN AND GOT ANOTHER TECH THAT INFORMED ME HE HAD NO IDEA HOW TO RE PLACE MY ITEMS, IN FACT HE COULD HARDLY SPEAK ENGLISH. I AM LEFT WITH A COMPUTER THAT WILL COST ME AGAIN TO HAVE IT SET UP AGAIN WITH MY APPS, AND SITES.

IF YOU ARE LOOKING FOR A NEW INTERNET, PHONE, AND TELEVISION PACKAGE----DO NOT CONSIDER ATT/UVERSE---YOU WILL REGRET IT MORE THAN YOU WILL EVER KNOW. THIS IS ALSO NOT THE FIRST TIME I HAVE HAD PROBLEMS WITH THIS SERVICE---THIS WAS ABOUT THE 6TH OR 7 TH IN AS LITTLE AS THAT MANY MONTHS. AND IT IS SO FAR FROM CHEAP, THIS SERVICE IS OUTRAGEOUSLY PRICED AND IT IS SO NOT WORTH A FRACTION OF THE PRICE PER MONTH. AND IF YOU THINK ANYONE WILL GIVE YOU A WAY TO REACH AN EXECUTIVE TO COMPLAIN TO---FORGET THAT--YOU WILL NOT GET IT!

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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