Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  



Billing rip-off

Complaint Rating:  90 % with 10 votes
90% 10
Contact information:
12525 Cingular Way
Alpharetta, Georgia
United States
We made a payment to Cingular just as or before they changed over to At&t. They said it did not go through and could not give confirmation. We tried again with a different credit card and received confirmation. They then took $166.99 from both accounts and only credited our account with one payment. We have followed their instructions of sending them bank statements from both accounts and the bill and they agree that they have done this. To solve the problem they forward on the info to billing and we get notification back that complaint is unfounded.
Complaint comments Comments (7) Complaint country United States Complaint category Telecommunications
Share with others:  
Was the above complaint useful?     


Sort by: Date | Rating
 15th of Nov, 2008 by    0 Votes
Same thing happened to me - took 3 weeks after numerous attempts to clear this up. had to phone at&t several times - go to their stores several times before it was finally cleared up. Your blog is what made them believe what happened.

thank you
 27th of Jul, 2009 by    0 Votes
I have a big complaint against them and the way they tie up your money in your back account, DOUBLE the amount you authorize when you pay your bill on line. They held twice the amount of the bill for 4 days, before releasing the second "pre-authorized" amount. Then claim they never did it. I filed complaints with the BBB and the Attorney General and they flat out lied to the BBB and told them they never did it, even tho I have copies of the daily online bank statements that I verified with my bank. I'm sick of these big companies doing whatever they want and holding my money by claiming its a "pre-authorized" amount. The gas stations also do this, and charge $75 right off the bat to your card, and hold it for up to 3 days before turning loose of the money, and only charging you the real amount of gas you got. In the meantime, you can't use what they are holding on too until their system reconciles itself with the actual amount of the purchase. Consumers need to complain!
 7th of Jan, 2010 by    0 Votes
Hit them were it hurts... FIRE THEM, and then do your ant work, like I will do; I'll discredit them EVERYWHERE
with my family, friends Blogs in the internet, Tweeters AND WITH EVERYBODY, beside I'll complain wit the Better
Business Bureau and the Federal Trade Commision and be on the look for CLASS ACTION SUITS and join if possible
against this MF bunch of thieves.

And ABOUT you credit cards, CUT THEM ... FIRE THEM ALSO... and use cash dont feed the monster that is eating you alive.
You are givim them the power to make your life miserable for a few borrowed dollars tha you have to pay back
sometimes TWICE, check your interest rates and calculate how much you will pay for every dollar after 4 years & 25% APR.

My case... they quoted me over the internet service for 1 phone line and internet busines for my small shop,
the quote was that I will pay "aproximately" $ 113 a month... well first month bill came for $ 545.25,
with such amenities like a

6 minutes call to Venezuela for $18.78
then on top of that they charge
$4.21 Federal Universal Service Fund fee;
$4.54 state communications tax,
$$2.72 local communications tax for a
total $of 11.47 in taxes +

$18.78 for the 6 minutes =
Big Total $30.25 for a 6 min call;
that's $5.04 per minute when I could have used a calling card that gives me
300 minutes for $5.00 @ $0.017 per minute.

$50.00 for "activation charge", and
$63.50 for "Service connected 1st line", and
$19.00 for service order charge, and
$57.00 for "Deregulated Wiring"
when the guy just connected the phone line to my place that had been a business place for many years
and has all the installations and phone lines already there, the guy didn't even came inside my place;
Federal universal service fee, and federal suscriber line charge...
and then more for a total of $545.25 for 1 month of phone and internet service...
talking of bait and switch.

WHAT IS ALL THIS ! ! ! who is going to STOP THIS THIEVES ? ? ?

What a bunch of THIEVES and racketeers. and NOW they tell me
that I am hooked for 2 YEARS with THEM and if I change anything
they will let the hell loose on me with charges.
 8th of Jul, 2010 by    +1 Votes
I totaly agree with this guy. I also had bad experiences with at&t. We switched our service from Cox communication to at&t and from the start we had trouble. First of all, at&t is so impersonal. They do not care about the problems you have with their service. We called numerous times about our phone not working and after about a week of no service, they sent a computer generated message to our phone that we could hardly hear on, saying they found nothing wrong with the phone. The day after, the phone went completly dead. We called again and was put on hold for almost 45 min. Then they transfered us to another dept. and was on hold for another 20 min. By the time it was over, nothing was resolved and we were so mad, we ended up hanging up on them. Did I mention we had to call them on a go phone that costed us a fortune? Our first bill was outragous. We originally got the bundle service with them. Home phone, high speed internet and directv. But because they broke our contract by not supplying the service they promised, we broke our agreement with them. The installation fees they said would be waved, were added to our bill. They are liers and thieves. They added on all kinds of charges because we dropped the phone service. I wish they would be accountable to someone. They do take advantage of the little people.
 11th of Mar, 2011 by    +1 Votes
Deregulated wiring is considered inside wire maintenance and per their own website (AT&T) they can only charge you if the service was fully functioning upon order. I rented an older home where either the previous owner or landlords cut all phone lines from inside. The guy came out and had a run a whole new line from the box outside to inside, hooking it up to the jack that the cable people installed at no cost. They tried to charge me $85.00 for deregulated wiring. When I mentioned their site stating it had to be functioning before ordered and it wasn't they credited me back the $85.00 charge. I have included the screen shot I took as a just in case measure.
 26th of Apr, 2011 by    0 Votes
at&t are no good they charge me for data i never used every month i get a new bill they charged me 170$ a56$ 138$ etc etc when i ask they come up with some strange charge net use etc etc
 19th of Jun, 2011 by    0 Votes
To Whom it may concern

In May 2011 I received my AT&T Local phone bill, I got a big surprise when I saw charges for lond distance calls.
I have used IDT as my long distance provider for over 10+ years. I contacted AT&T about this problem on May 6th
after 5 different reps. I finally got to a rep from the AT&T long distance division. Her name was "Tammy" badge#TM5225
she looked up my past billing history and saw I never had an account with AT&T and that IDT has always been my long
distance provider. She then said she said "I will remove the long distance charges of $42.05" She then said it may take
several cycles of the bills for it to be removed. She said also to call the local service and tell them to be sure that my long
distance is switched back to IDT as appearently it was an error at the routing that caused the problem, so I did call and after
another 3 tries I got to a rep who said "OK I will switch the routing to IDT, BUT there is a charge of $1.85 for this service
(I was angry about the charge since I DID NOT EVER SWITCH TO AT&T but I just want to get this problem resolved)
so I said OK to the charge. Before The next bill arrived I went to my AT&T local account online and saw no long distance
charges on it so I assumed all was now OK. Then I received my local AT&T bill and it was OK just the local service
charges so I paid it. The on June 9th I received 2 more bills needless to say I was ANGRY not only was there charges for
$42.05 BUT another bill for more long distance of $37.97 with Taxes it came to $103.86!!

I called to the long distance AT&T service rep and asked "What happened to the charges that I was told would be removed?"
The answer was OH that was rejected. WHY I asked :answer, because IDT routed the calls to AT&T, thry do that if they have an overflow. I said you mean my long distance IDT just sends my long distance to AT&T?? with out me knowing it?
Answer: I do not know what their policy is in this matter, Sorry sir but all these calls are being charged to your account.

These calls were from April 1st to April 30th. $42.05 + tax, and when I thought it was cleared up I made calls in May1st to
May 24th that I was billed for $37.97 + tax
Total: $103.86
I was also threatened to bills being sent to an out side collections agency.
My credit score has been 800 I do not need this on my credit report since it is none of my doing
Please keep me advised as to progress in getting it resolved!

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

AT&T Logo AT&T
Customer Care Service

Share with Others

Contact Us
RSS Feed

Reply to