Thank you for letting me know about your experience. Our goal is for every patient to have a positive experience, so I’m really disappointed to hear that yours and your father's didn’t meet those standards.
I spoke with our patient satisfaction team and they are in the process of reaching out to your father to get permission to discuss his care with you. If you have any questions at all, please don't hesitate to reach out to the team. They can be contacted at: 1-866-273-8606 or email@example.com