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1.5 1639 Reviews

Aspen Dental Complaints Summary

210 Resolved
1411 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1639

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8:38 pm EST

Aspen Dental bad way to treat customers

I started going to Aspen Dental to have some work done in Vestal, New York. At that time the dentist said there was an area of concern on my tongue maybe being cancerous. However, was not able to make an appointment with the surgeon because I had 2 different insurance companies and hadn't gotten the other card yet.

Didn't care and refused to bill my insurance company for the visit to the surgeon. Was taken in and a print off was run for all the services that I had to have to have done and until I was able to come up with 50% of the fees then nothing could be scheduled.

I felt so be betrayed...My insurance would have covered the fees with no problem for the surgeon. Instead of letting my take advantage of the bennefits that I worked so hard to get they said that I would need to sign a contract and pay for services that weren't even going to be rendered in the same calendar year.

Then I had a problems with my face being numb on my left side because I had some infection going on in my upper left side... I went in and they wouldn't even let me see a Dentist until I signed a contract.

John - the General Manager - came out of the office because I wasn't going to sign because not all work was being done. I explained to him that I had a problem with being charged for work that wasn't done in the same calendar year. He was one of the most rudiest people I have ever seen and I thought to myself he is a General Manager? As a matter of fact the whole office was so unprofessional it made me sick. When I just went in for a numbness on my left side of my face - they didn't care if you don't sign a contract then you don't get to see the dentist. John - the General Mgr. said if you don't like the way the do things go some where else! I said how can you charge for something that is not going to be done until the following year. He looked at me and said are you wanting me to commit insurance fraud. I was so angry I up and left that office. Went out to the car and called the office and who answers the phone ((((John - General Manager)))). He really was so unprofessional it made me ill at my stomach. I told him was face was numb and that you refused me service... I also told John - General Manager that I was going to call both insurance companies and file a complaint against Aspen Dental.

He then got half way decent and said well come on back and you can see a dentist. Well, I had taken off work and had to go back to work so he said he would talk to the Dentist and have them call a presciption in for the infection in my mouth.

To all of you that are thinking about having work done re-think going their because the same thing will happen to you. All these people care about in getting you in and then running their famous printouts and having you sign a contract in which you aren't allowed to pay when they do the work.

Aspen Dental shouldn't even has their doors open to the public because of the way they treat their customers.

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privateyegirl
Scituate, US
Jan 10, 2012 8:08 pm EST

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net

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6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental they lie

I had a 20+ yr old cavity and the filling fell off then the tooth chipped off so I called Aspen dentist and the receptionist was persistent that I should come right in because my first visit would be free and therefor if I needed it filled or pulled or anything else that it wouldn't cost me nothing and I could have it done. It sounded so good to be true and she persisted so I hurried over there. I was examined and the tooth was x rayed and then the dentist came in and said that my tooth was definitely savable, I just needed to fill it again and that it would be $200! I asked her about the first visit being free including services and she, the dentist explained to me after that ASPEN DENTAL DOES NOT GIVE ANY KIND OF FREE TREATMENT, THAT THE ONLY FREE SERVICE YOU GET IS EXAM AND XRAY OF THE PROBLEM TOOTH YOU ARE THERE FOR AND THEN A CREDIT CHECK TO SEE IF YOU QUALIFY FOR 6 MONTHS TO PAY FOR IT! And let me tell you she clearly didn't want to be bothered with anything else... She asked if I had any questions for her and when I asked about other problems in my mouth she kept sshing me and telling me we are only discussing the tooth that chipped and just wanted to know if I had $200 or not... I didn't do damn credit check for that amount nor have it fixed there and I am glad because later on I learned from a friend that a mutual friend of ours recently had his teeth pulled and new dentures put in there because he could pay it off in 6 months.. Now he has his new dentures and they don't fit at all and he is very uncomfortable and sore... He is in more pain now then what he was before having his bad teeth out. Looking at him you clearly see and hear in his speech that they are TOO MUCH A WRONG FIT... And in order for him to have the dentures corrected or fit, or get the right size dentures they want him to pay another couple thousand dollars! I am learning through word of mouth and also seeing people after visiting Aspen that this company is so big because they are BIG AT SCAMMING PEOPLE... Smaller dentist, especially ones who take medicaid and medicare I am learning are the best dentist, for they aren't in it just for the money, but also because they care about a person's mouth. So think about that when looking for a dentist.

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awwilson46
Douglas, US
Dec 11, 2012 4:53 pm EST
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I wish to file a complaint against Aspen Dental. They are the biggest scam going. I read all the reviews for the office I was going to in Auburn, Ma and there were no bad reviews. I now know why. I wrote a long detailed review that was negative and no matter how many times I tried to post it, it would come up with some type of error so I could not post it. I paid $2800 for dentures. They are the worst fitting dentures in the world. I have been back over 10 times for fittings and guess what ...they still do not fit. I cannot eat with them. My temps fit better than the $2800 finished product. Stay away from Aspen Dental. The people are very very nice but the product STINKS!

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1:01 am EST
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Aspen Dental failure to provide

went in to have all teeth pulled and two full dentures put in.included was 4 posts in bottom jaw.everyone was informed that was my plan from start .now 10 months and 11, 000 dollars later i find out the posts wern't included and they want 2200 dollars more.my lower jaw doesn't hold plate in so i wasted the time and money in this whole process.oh yes the pain these professionals put me thru.beware their dental terms are not in plan english

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barbara cichocki
New Britain, US
Mar 15, 2015 8:28 pm EDT

Thousands of people are suffering as a results of Aspen Dental scam.I lost my teeth, money, pain and self confidence.I am suffering from depression as I cant eat, go nowhere, ashamed.I was lured intu as money others .Why nothing is done to help us, victims and punish Aspen Dental.They are aboht making money, nothing elase.Who can help me.I feel like my life is over as I cannot enjoy anything.I lost lots of weight, can't eat with plate I never asked for, I cant eat without.Where I shohld go for help to get my money back and be recompansate for my pain and suffering .Please help me.All I do is staying home as I am ashame to go without teeth.

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5:08 pm EDT
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Aspen Dental fraudulent practice

Please, please please... Do not go to these franchise dental groups! They are fraudulent with high pressure tactics. It is a rip off!

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privateyegirl
Scituate, US
Jan 10, 2012 8:10 pm EST

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net

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4:22 pm EDT
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Aspen Dental poor care

I went to see Dr Samantha Pack at Aspen Dental in Brookfield, WI on 9/1/11 for a simple check up and cleaning. This was the start of a month long ordeal. The cleaning went find and I was advised I would have some slight pain for a day or two. Well the pain was not slight, after 5 days of severe pain I called the Aspen Dental group and asked to speak to Dr. Pack, unfortunately she was busy and advised the receptionist to tell me to use Advil for the pain and buy some Sensidyne tootpaste. I had already done this and advisted the receptionist, she then advised to give it couple of more days. After 5 more painful days I called again, I was advised to come in and have the doctor take a look at it. I came in and Dr Pack advised it appears doing the cleaning we got a little debris under your gums and we will do a deep cleaning and apply some antibiotic. After the Hygenist finishd this procedure I advised I was still in agonizing pain and wanted to speak with Dr. Pack, I was advised she was busy and I should continue to take Advil. I then advised the Hygenist to let the Dr. Pack know I needed to talk with her and I would wait until she was available. I sat in the waiting room for another 20 minutes and then the receptionist came out and advised Dr. Pack has written a percription for pain relief. I took the perscription and had it filled and begin taking the medication. After a day the pain continued to get more and more severe. I then looked up the drug she gave me on drugs.com and found it has a severe interaction with another drug I take, which was on my dental records. It appears Dr. Pack didn't bother to review my records before perscribing this medication for me. Two days later I was in so much pain I called the Dr. Pack's office and spoke to the answering service, they advised Dr Pack was on call and would call me back in 45 min, after 1 hour and no call back, I called again, they told me to wait another 30 min as Dr. Pack had not answered her page. 20 min later the answering service called me and advised Dr. Pack had advised them to call me and tell me if the pain was so bad and I couldn't wait until Monday to go to emergency. She Never called me back, I went to emergency and was provided antibiotics as my entire mouth was infected and I had lesions on my gums. The Doctor I saw could not understand why Dr. Pack had not perscribed antibiotics for me. Today, I'm still in pain and calling around to find another dentist to determine what is going on.

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doc1234
, US
Nov 30, 2011 3:47 am EST

I have seen Dr. Pack and I disagree with these comments. It is unfortunate that these two patients were unhappy with their experiences, but I think she was very caring and thorough with my care. I also feel that if a complication occurs after a procedure, as can happen with any medical or dental procedure, it is best to speak with the doctor in person rather than post angry comments on the internet. I hope that anyone who reads these posts keeps in mind their one sided nature, and remembers that these sites are not monitored by anyone for vailidity.

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Starburst
Kansasville, US
Nov 19, 2011 9:04 pm EST

Dr. Pack, should not be allowed to do anything but pull teeth. I weny in for 2 bridges. 3 root canals later and 2 infections in 2 of the root canals, they called me to tell me my bridges were completed. When I got there they said they made a mistake and the bridges were not correct, What really pissed me off was Dr. Packs big smile she gave me like "who the ____ are you...

Never again. Unless you need a tooth pulled stay away!

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CaliCat
East Troy, US
Nov 09, 2011 12:52 am EST

See Dr. Jenness in Brookfield. He's great. His address is 4040 n. Calhoun rd. [protected]

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7:40 pm EDT
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Aspen Dental dental malpractice

On or about September 29th I went to Aspen Dental in Mesa for a free consultation with x-rays and we set up a plan for the extraction of three teeth and the placement of a denture. They took x-rays and a mold of my teeth for the dentures. They gave me antibiotics because of an infection.
On October 1st I went in to Aspen Dental for a wax bite fitting, On October 6th I went in for a wax mold fitting. Finally on October 12th they were ready to extract the three teeth and place the temporary denture in place.
Immediately I knew there was going to be a problem. I tried to explain to the dentist that "I have roots that curve back so that he would have to wiggle and pull towards the back of my mouth to extract them". He replied that he "knew what he was doing" and wrenched at the first tooth pulling towards the front. He snapped the tooth off at the gum line. He then proceeded to wrench and pick at the roots pulling again towards the front, which only made them break again. I reiterated that "I have roots that curve back so that he would have to wiggle and pull towards the back of my mouth to extract them". Again he replied that he “had been doing this for some time and knew what he was doing". He began to try and pick out the pieces he had created. He then began wrenching hard on my jaw and even hammering at my upper jaw. I was feeling a lot of pain, even though they had shot me several times with Novocain. He finally finished with that tooth. The extraction had taken over 45 minutes and he still had two more to go.
I asked him if he had "gotten it all" and he replied that "he had". I told him "I didn't think he had because I didn't feel the tell tale relief that one feels after a sore tooth is removed". He told me "he had been doing this for years and knew what he was doing". He called to the assistant to get him the x-rays off the view screen. She brought them over and he studied them. He commented to his assistant that "I had roots that curve back so that he would have to pull towards the back of my mouth to extract them”.
The next two teeth went real fast he wiggled and pulled towards the back of my mouth and they popped right out no breaks and no grief. I felt a lot of blood coming out of the first extraction site and as I ran my tongue over the area I could feel sharp pieces that were still inside. I told the doctor that "I thought there might be pieces of root left". He scoffed at me and told me that "he was a professional and never left pieces behind". I asked if he could "put a stitch in because it was bleeding a lot more than the other sight". He refused and said "he wanted it to heal naturally". He then went and got the denture and placed it in my mouth. He said "it would act like a bandage and that the wounds would be closed within a week". I requested some antibiotics. He refused saying that he did not like to prescribe antibiotics after oral surgery, because he liked the sight to heal naturally. I asked for some pain killers because I was going to be in pain after the Novocain wore off. He refused saying I could take aspirin. I said "aspirin was a blood thinner". He said "then take ibuprofen instead". I said "don't you mean acetaminophen, because ibuprofen is also a blood thinner". He gave me a rude look, sighed and said "yes".
I went home and was in a lot of pain. I returned the next day and saw the dentist again. I told him that I was in a lot of pain and that I could feel that there were still parts of the tooth left in the first extraction sight. He told me that he "had been doing this for years and never left parts behind". I requested some antibiotics and pain relievers he again told me "no" and said "he wanted it to heal naturally". I asked about the pain and again he told me to "use aspirin". I went out to the front desk and told the receptionist that I was in pain and needed antibiotics and pain medicine. I asked to speak with a different doctor. The receptionist was very kind she went in the back and spoke with different doctor and came back with prescriptions for pain killers and antibiotics.
I nursed the antibiotics and pain killers over the next 14 days. The other sights had healed and closed but the first extraction sight was still wide open, it continued to puss and bleed and I was still in pain. I returned to the dentists on the 1st of November I again saw the dentist and told him that "I was sure that he had left pieces of the roots behind because the sight was still infected and bleeding". He told me "Some people take longer to heal than others, and that there was no way he had left pieces behind". He gave me a prescription for a medicated mouthwash and told me to "cleanse the area twice a day. It should close up in no time". I was very upset at that point. I immediately made an appointment with my primary care physician.
I saw my primary care physician on November 19th. He told me that he believed that the dentist had indeed left pieces behind and instructed me to go back and try again to get him to remove the pieces. If the dentist still refused then I should see another dentist. I went in and saw the dentist one last time and told him what my primary care physician had said. The dentist replied that a primary care doctor is different than a dentist. He said that he “has been a dentist for many years and never left pieces behind". He asked me "If I had used the mouthwash?" I told him I had but it hadn't helped. He then told me that "Some people take a long time to heal and that he was sure that it would close up any day now."
I went home and began calling around to see another dentist. At first I tried to explain the story to the intake person and was told that no dentist would touch a person that had faulty work done by another dentist. I stopped explaining the issue after the second time I was told this. I scheduled an appointment for January 5th with a dentist in Scottsdale and when I went in to see him I then told him that I wanted him to extract the pieces that had been left behind by Aspen Dental. He refused and told me he could not touch the work of a different dentist and that he would waive the bill for that day as there was nothing he could do for me. I would have to go back to Aspen Dental.
Two more months passed while I tried to find a dentist that would remove the pieces left behind by Aspen Dental . I finally just scheduled an appointment with a local dentist saying that I was in pain from a broken tooth. I saw the dentist on March 30th. I didn't say anything to him about Aspen Dental, I just complained about the extraction sight and asked if he could x-ray the sight and see why it wouldn't heal.
The new dentist took x-rays and upon looking at them it was clear that there were still roots left behind as well as chunks of tooth and jaw. He also pointed out that there was a tiny fracture in my upper jaw from the extraction site. He asked who had done the extraction. I told him. He told me that I should go back and have the dentist extract the pieces left behind. I explained that they refused and said that the area was fine and would heal in time. The dentist called his colleague in to the examining room they looked at the x-rays then examined the sight. They told me that they would be happy to remove the pieces but that I would probably have to pay cash as my insurance would probably refuse to cover a second extraction of the same tooth. They told me that in case that happened they would waive the x-ray and appointment fees and only charge me $95 for the extraction. The dentist apologized for my difficulties and told me that I should seek a lawyer or at the least make Aspen Dental pay for the second extraction.
The new Dentist set an appointment for the 6th of April and extracted the pieces left behind. He extracted two chunks of root and a lot of smaller pieces. He placed all the pieces in a small clear envelope and gave them to me he told me to hold on to them in case I needed them for a law suit or to make Aspen pay for the second extraction.
My insurance carrier did indeed refuse to pay a second time for an extraction of the same tooth and I was forced to pay for the second extraction myself. The new Dentist did not prescribe any pain killers or antibiotics, but within a week the area had healed and is now doing fine.
I was often sick to my stomach, during this time, from the combination of the pain and all the puss and blood I was inadvertently swallowing. Additionally I had breath that smelled so bad from the infection that at times people would comment on it, but no matter how often I rinsed with mouthwash the stench remained. I have no idea if I damaged my liver or other organs as the pain forced me to take 2 painkillers every 4 hours for almost 6 months. At times my upper jaw would swell so much and the pain would be so bad as to prevent me from even going to work. I literally spent almost 6 months in pain and agony, because of the negligence that I was put through.
I feel that because of the doctor's negligence I have suffered gravely. I have suffered monetary losses as well as pain and suffering. I missed a total of 8 days of work because some days I was in so much pain I couldn’t go to work. In addition I was left in pain and suffering from malpractice for a very long period of time. For 176 days I suffered with a mouth full of blood and puss. I was forced to purchase several bottles of antiseptic mouthwash and many bottles of pain killers over this time period which cost me financially, not to mention the cost to my health from taking that many pain killers for that long. Being infected that badly for that long affected my work and private time. Additionally, I had to pay to fix the problem because my insurance would not cover the extraction of the same tooth twice.
I have had several dental procedures in my lifetime but have never had an experience like this. I wanted to contact your company in an attempt to at the least get the word out that if you need dental surgery DO NOT GO TO ASPEN DENTAL. They are very uncaring about patients’ needs or complaints. This whole matter could have been resolved at anytime if they would have just believed me or checked out what I was saying. My complaints were valid but were not acted upon. I have spoke with several dentists throughout this ordeal. I asked them all one simple question. “What do you do when you have done an extraction but the patient is still in pain and insists that there is still something wrong?” There answers were almost identical. Every dentist I asked told me that they would simply examine the area and perhaps x-ray to identify the problem. Sounds so simple.
I can only assume that Aspen Dental does not care for its patients or they would have gone this simple extra step to assure that no real problem existed.

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tstalhood
hillsda, US
May 08, 2012 9:58 pm EDT

May I ask how the dentures were...did they look good

JuliePooh51265
JuliePooh51265
Lancaster, US
Sep 29, 2011 11:15 pm EDT

I hope you have documentation of all that you have written. It was wrong for the first dentist to refuse to even look at the tooth in question. I think my next inquiry would be to a lawyer. At least to pay for your out of pocket expenses.

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3:45 pm EDT
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Aspen Dental malpractice & consumer fraud

My husband (Travis) had a schedualed appointment for 2 root canals. He was at Aspen for 2 1/2 hrs with an appliance in his mouth to hold it open the entire time! The dentist left Travis several times to visit multiple patients. When Travis was left unattended the saliva would build up and need to be suctioned out, when an assistant finally came around and figured out Travis's sign language, she handed him the suction tube to do it himself. When Travis was done, 2 1/2 hrs later, they only completed ONE of the root canals! They charged the account for TWO root canals.
They got Travis approved for $1000 line of credit through a Care Credit account and they Maxed it out from the beginning with all the procedures they schedualed for him an told us that we needed to bring in hundreds of more $$$'s at the next appointment. We didn't because it din't sound right to us. We decided to cancel all appointments with Aspen and have them credit our Credit Care account back, we also have received the run around with the office staff needing to "contact headquarters". Yes, they were very quick to get our money, and preform poor service. This is a fast food dental office that treated us like a stray dog! All we want is our Money credited back to our account!

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most likely it's your fault
, US
Oct 26, 2011 5:01 pm EDT

I hope the investigation goes like it should. I'm sure Aspen will try to find out what it takes to make them happy. It took $175, 000 to settle with Pennsylvania.

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jbfirebird
nowhere, US
Oct 23, 2011 5:55 am EDT

this is why they are being investigated for fraud by an unnamed insurnace company

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most likely it's your fault
, US
Oct 23, 2011 5:39 am EDT

Once Aspen gets your money it's damned near impossible to get it back. That of course is on purpose.

Please stay away. I worked for Aspen and I know the horrible service and dentistry that goes on first hand.

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7:22 pm EDT

Aspen Dental stupid oral surgeon

I went to aspen dental to have my wisdom teeth cut out the oral surgeon was rude from the begining! then he said he was gonna put the iv in my arm and I stopped him explaining no one has ever been able to find a vein in my arm his comment was”well I will just pretend u never told me that” and proceeded to put it in my arm. needless to say I ended up in the er due to iv infeltration I was awake during the whole procedure at one point I pushed the pulse oxygen monitor off my finger since the moaning wasnt a clue to him so he grabbed my arm shoved monitor on my finger slammed my arm onto chair and strapped it down. since I was awake during the procedure I also know during the surgery he took the blood pressure cuff off my left arm and put it onto my right arm that was already filling up with iv fluid. when he was done and the nitrus wore off a bit I was in extreme pain they brought back my mom and sister and my sister had asked why my arm was so swollen the doctor proceeded to be a complete jerk to my family and got smart with them SO UNPROFESSIONAL!

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SJ40
, US
Sep 19, 2011 10:48 pm EDT

So are you going to post this every month under a different name?

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4:45 pm EDT

Aspen Dental $130 free toothbrush

Went to Aspen dental for tooth fillings. They told me I have first to do teeth cleaning and then they can do the fillings. They did the cleaning and the hygienist gave me a tooth brush to clean my teeth every night. The hygienist never told me about the price of the tooth brush and I never asked. While looking at the bill I found something odd. Aspen dental DID CHARGE ME $130 for the TOOTHBRUSH. I went to their office and told them that I do not want the toothbrush and want my money back. I did give them the tooth brush back and they told me they will put the $130 back to my credit card. Till now, after several weeks, Aspen Dental did not pay me back the $130!

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SJ40
, US
Sep 02, 2011 6:51 pm EDT

Was it an electrical toothbrush? If so, when hygienist gave you the toothbrush, didn't it seem strange to you that they would give you an electrical toothbrush for free? I would start asking questions right there. Normally they would give you a regular toothbrush, if it is free.

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2:43 am EDT
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Aspen Dental my crowns

I went in to have my two front teeth fixed, , I needed crowns, , my initial visit consisted of an exam, and ex-rays that was May 5th, , , my second visit June 15th, , I was told I had in infection in my mouth, , they started to procede with "I need a root canal in order to put crowns in my front teeth, this procedure was horrendous, , I have never, ever endured that much pain at a dentist in my life.my impressions were taken on this day before the root canal
which was done by (THE X-ray Technician)not the dentist(I found that out at a later visit that she wasn't even qualified to be working in my mouth.) She left the mold in my mouth for aproximately ten minutes, , i had this stuff stuck in my teeth for about a week, , even floss wasnt getting it out, , needless to say I was definately not happy. The temporary crowns that were put in my mouth was ridiculous, , they had a space in between the two teeth, one tooth was longer than the other, , they rubbed against my top lip, , and touched my bottom lip CRAZY, I got a phone call saying the temporary teeth did not come out right and I had to go have another impression done, , I did this on June 29th, ., another fiasco, , whatever, , my next appointment was scheduled on august 18th, , I got a phone stating my appointment was being cancelled to the 20th due to fact that the dentist couldn't make it on the 18th, , , , Then I got a phone call stating my appointment on august 20th was cancelled due to a problem in the lab, , they would call me when the teeth was done..Here we are August 25th, , low and behold I finally get that phone call at 8:57 pm, , , , Am I wondering what the hell I should do, , YES I AM, , SCARY, , do I want more of that pain?

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5:13 am EDT
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Aspen Dental a dumb oral surgeon

i went to aspen dental to have my wisdom teeth cut out the oral surgeon was rude from the begining! then he said he was gonna put the iv in my arm and i stopped him explaining no one has ever been able to find a vein in my arm his comment was"well i will just pretend u never told me that" and proceeded to put it in my arm. needless to say i ended up in the er due to iv infeltration i was awake during the whole procedure at one point i pushed the pulse oxygen monitor off my finger since the moaning wasnt a clue to him so he grabbed my arm shoved monitor on my finger slammed my arm onto chair and strapped it down. since i was awake during the procedure i also know during the surgery he took the blood pressure cuff off my left arm and put it onto my right arm that was already filling up with iv fluid. when he was done and the nitrus wore off a bit i was in extreme pain they brought back my mom and sister and my sister had asked why my arm was so swollen the doctor proceeded to be a complete jerk to my family and got smart with them SO UNPROFFESIONAL!

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2:31 am EDT
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Aspen Dental terrible service

if you want to get treated like cattle, get the wrong teeth worked on, have horrible work done, share the dentist with at least 1 other patient(s) at the same time (but its okay because you are all in the same room), doctors who have changing prices and procedures, make you wait in the waiting room, the second waiting room and then a half hour in the chair while they care to someone who is *obviously* more important than you... Then you should check out Aspen Dental in Vestal, NY. If you don't fear the dentist, you will after going here!

How do they get away with it? Absolute scam...

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Former employee 911
, US
Oct 11, 2011 3:16 am EDT

It's corporate dentistry, they overload their schedules and burn out their employee's. They demand more work at faster turn-around times. That's why they have a high turn-over too. Quantity over quality

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Aspen Dental dentistry

Dentist convinced me that I had bone loss on the top and we pulled all teeth on the top, they suggested I get bottom dentures as well since I had bone loss there. The second dentist I went to took x-rays and I got to see first hand that I had no bone loss, and pulling of all the teeth were not necessary. After my six months was up for my permanent dentures, they told me they were not putting in the permanents that I would need to go somewhere else. The reason was because of the unnecessary times I came in for complaints on the temporary dentures they had molded. So as a patient, I was not suppose to come in for adjustments, nor make complaints regarding the pain I was feeling, the roughness of the dentures? This was a long stressful process with rude personnel who do not treat their patients with kindness, respect, or dignity. I would NEVER RECOMMEND ASPEN TO ANYONE. Worse experience of my life.

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SJ40
, US
Sep 02, 2011 4:53 pm EDT

I think the real reason why they did not want to make you the permanent set of the dentures was that you went to another dentist. It is your decision to go for a second opinion and it is perfectly fine to do that, but if you do that in the middle of the treatment, at least stick to one dentist, the one you really trust. Do not go back and forth. It is not good for you and the treating dentist (dentists).

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11:10 pm EDT
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Aspen Dental billing practices

As the mother of a dental assistant at the local Aspen Dental office, I was told that I was entitled to 2 free cleanings/year and discounts on other services. Believing this, I received a porcelain crown and paid the $454 charge at the time of the service in January 2011. My account balance was then zero as shown on their paperwork. In May 2011, I received a bill for $619.00. Their explanation was that they decided that the mother did not qualify as immediate family and I should not have received any discounts. I am now receiving mail from a bill collector.

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Lisa Oinportland
Portland, US
Feb 14, 2014 7:18 am EST
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had the same kind of billing issues and took all money from prepaid care credit card then took 4 months to process the bills to insurance, took over a year to get my money back

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10:16 pm EDT
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Aspen Dental combination of malpractice and consumer fraud

i went in for a consultation thats all .they took xrays and told i needed to have all my teeth taken out and new ones put in .they described the procedure to me and my wife and ask which procedure i would like to do if i decided to do it .i picked one and they took impressions and immediately wanted to set an appointment to have the work done i told the office manager i would get back to her with my decision.the very next day i called to tell her i chose not to do it i got a receptionist who said"she would have the manager call me back"one week later the receptionist called to tell me my dentures were in.i said i told you last week i didnt want to go thru with procedure and that the manager never called me back so i assumed it was taken care of.two days later office manager calls and tells me that i have to pay for the dentures anyway so i may as well have "at least some of the work done"i felt threatened so i said i would have ONLY the bottoms done .made the appointment had the bottoms taken out and AS SOON AS the doctor put the dentures in he said they are not going to fit and that i have to have the tops done A S A P .I was very dissapointed in the whole process i went thru from the HIGH PRESSURE tactics to the HUMILIATION of walking around with no bottom teeth in because they dont fit and are painful.so my eating habits have changed drastically because of this nightmare at aspen dental.FORGOT TO MENTION that during this whole nightmare the office manager applied for a CARE CREDIT card for me which was approved and CHARGED the same day i was in for the consultation i actually had to contact the credit card company who told me to conatct aspne dental and have them refund the money to them which at some point was actually refunded to the credit card company however i still have an oustanding balance on the credit card and now aspne dental sent me an additional bill which i feel i should only have to pay the care one credit card why should i have to pay twice anyway that is my story i may have left a few things out but that most of it THANK YOU

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GE Money US
Phoenix, US
Aug 08, 2011 10:07 pm EDT

I'm sorry you're experiencing problems with your CareCredit account. We'd like to help. Please email me at gemoneycares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 080811_ccad

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Money

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SJ40
, US
Aug 05, 2011 7:25 pm EDT

Honestly, I feel sorry for you, but you should not have gone forward with your work if you did not want to. If you called them and told them you did not want to precede with the treatment, they can not charge you for those dentures that they made because you did not give them your consent to make them. Unfortunately since you went and got the work done, it gets more complicated. It is the bullying tactics that they use to get patients to do the work. It is sad...

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Gabe1972
, US
Aug 05, 2011 1:31 am EDT

Why in God's name would you give you credit card info? Sheesh! If any company asks for credit card info, YOU DON"T GIVE IT. Everyone knows that. They saw you coming from a mile away.

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8:42 pm EDT
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Aspen Dental up charges for even cleaning teeth

I booked an appt with Aspen to get my teeth cleaned and after getting through all the xrays they poked at my teeth and gums for about 5 minutes and said give us another minute and a hygenist will be in. She came in and said are you ready to talk financials now. I was in shock I explained I hadnt had my teeth cleaned yet and they said they never do that on a first appt because 90% of their patiencents need something more. I was then shocked even further when they took me into the next room to tell me that they felt I needed a special cleaning service and that it would cost me $291 additional over my insurance. I asked do I have a cavity? NO Any other medical issue? No I said my teeth were just cleaned 9 months ago and they said because I have a couple teeth with level 4 gaps that they wanted to do this. So I said no thanks lets just stick with what my other dentist has always done. I havent had a cavity in 30 years. They then said no you dont understand once the dentists recommend something this is now your only choice. So after a lot of heated conversations I left and called another dentist who laughed and said they had never heard of such a thing. A cleaning is a cleaning. They basically are Sears in the 80's trying to break peoples arms with fear to make them pay more for what they dont really need. Making them feel like they have no choice at all... All I can say is steer clear of these people ... Also all you ever get on the complaint line is a recording to leave a message. It always says they are to busy to talk right now...

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SJ40
, US
Aug 05, 2011 9:23 pm EDT

I would not say that Aspen did not try to get you in for a more complicated treatment than you needed, but the dentist who said that "the cleaning is a cleaning" is not telling you the truth either. There is a regular cleaning for people that have healthy gums and there is a cleaning that is done for people with periodontal problems. And there is nothing to laugh about, unless you want to be unethical and make the other dentist look bad. Anyways, no two dentists given the same patient will ever come up with the same treatment plan...

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1:59 pm EDT
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Aspen Dental high pressure sales speech

From the moment I walked in the door it was a high pressure sales speech to get me to buy a $149 Electric toothbrush! They took 22 x-rays and the dentist literally looked at me for 60 seconds and that was a "comprehensive exam" according to my bill. When I questioned the Office manager about this he said "oh he looked at your xrays before he saw you." And then they tried to scare me into buying a $67 special exam that my dental insurance doesn't cover by saying the word CANCER. They then billed my care credit for the rotadent even after I said I did not want it! If you can afford to go anyplace else do so! These people are sharks!

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Lisa Oinportland
Portland, US
Feb 14, 2014 7:20 am EST
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agee 100%

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4:55 pm EDT
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Aspen Dental rip-off artists

Whatever you do, please do not go here, or to any Aspen Dental for that matter. I wish I would have checked the reviews before my first visit, but thankfully I did before I had any work performed, so I was luckier than some of the other poor people. They took far too many x-rays and then wouldn't even clean your teeth or do any work, so I hope you're not hurting! They went over your x-rays and developed a treatment plan, which was outrageous. Hope you have money to blow, because this place overcharges A LOT. I don't know where they came up w/ their prices, but they were ridiculous! They wanted to give me 3 crowns, a root canal, several fillings, and pull out one wisdom tooth...all for the bargain price of $7500! But hey, since I had "really good insurance" (which seems to be a common theme among the reviews), it'd only cost me $3800! Then they wanted me to open up a care credit card. I ran for a 2nd opinion and glad I did. I don't need crowns or a root canal, just some fillings and my wisdom tooth removed, costing a little over $400, with my portion being $160! What is wrong with Aspen? They need to be closed down for doing this to people, and they're a nationwide company? STAY AWAY! Warn others! My other friends and family members had problems with them too!

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privateyegirl
Scituate, US
Jan 04, 2012 4:58 pm EST

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI

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MonkeyBean
Orchard Park, US
Dec 13, 2011 2:25 pm EST

Sounds very similar to what they tried to do to me in Hamburg, NY. Same song and dance about needing root canal with crown; also was told that all of my old fillings needed to be replaced. Sat me down with the 'Finance Manager' .. btw .. i've never seen a finance department at any other health care organization ... anyway, she told me that with my insurance, it would cost me about $1600 out of pocket. Chump change i suppose. So I went home and did some research on Aspen Dental and found many complaints, so I got a second opinion. I did need root canal, no crown, no fillings replaced. I had one cavity and needed new x-rays done because the ones I retrieved from Aspen were so faint that the Dentist couldn't even read them. Long story short .. it cost me $5 copay ... I saved $1595 by not going to Aspen. They really should be shut down ... preying on innocent people ... ###!

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7:40 pm EDT
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Aspen Dental dentures are too short!!!

I'm not satisfied with the dentures that I paid $2300.00 for and the dentist won't fix the problem! The teeth are too short and they make me look like i'm 70 years old! I would like management to respond to my problem because i'm very dissatisfied with these dentures! Karen vanholt from south haven mi. My patient id #[protected]

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June E Arruda
June E Arruda
East Taunton, US
Jul 21, 2011 9:39 pm EDT
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I am a dental assistant, it was my career for over 25 years! NEVER, go to these chain dental stores, that is what I call them! All they are looking for is $$$! There hire dentists that find any job elsewhere. They have not had any extensive training in prothodontics, which is crowns, bridges, dentures, ETC> I could make anyone a denture the right way, I have worked with all kinds of specialists. Too make a denture correctly there are several visits involved. 1 is a alginate impressions, 2 is custom tray impressions, 3 is wax try in and bite check, 4 is the teeth try in, set in wax so the patient can see what the color looks like, the position of the teeth, shape and size, at this time the patient can basically ask for a color, pick out another color, make any teeth twist a little for a more natural look, make them look like your natural teeth as they were, etc. So please stay away from these chains!

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2:30 pm EDT
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Aspen Dental horrible service

I needed an affordable dental office that was close by. After my other dental office closed I decided to try Aspen in January of 2011.

My last appointment, which was yesterday is my last appointment ever at Aspen. I waited for 45 minutes in my chair in the back and watched people walk passed me. I was there only because I had some pain in my tooth where my cavity was filled 2.5 months prior by the mentor Ohio office and I thought something wasn't right because it felt funny. When I made the appointment the lady on the phone told me that they would look at my tooth and then discuss what needs to be done if there is a problem. When the dentist Finally came over he was like I need x-rays and I said no, that is not what they told me on the phone. He REFUSED to look in my mouth. It would of taken 2 minutes. I just had my x-ray's 2.5 months prior, why on earth would I need them again. I refused and the 2 guys just looked at me like I was an idiot. And the Dentist actual said he did not tell me he wouldn't need x-ray's. So the dentist is suppose to answer the phone at your office? He was rude, and so I told them, they lost a customer, and walked out. I can't believe they made me wait in the chair for 45 mins and then told me I HAD to get an x-ray. They were rude and I WILL NEVER GO BACK TO THAT OFFICE AGAIN! I can take my money somewhere else.

I also want to stress one more thing. I'm shocked that they refused to look in my mouth. Absolutely refused. It's a dental office? I'm trying to get pregnant and I know that I can't take x-ray's if I'm pregnant so for me to refuse the x-ray's (I shouldn't have had to explain that to them) and for them to stare at me like they couldn't do anything without the x-ray is absolutely ridiculous. The service was horrible and can't believe they treated me like that.

Another appointment I had at the same office. I walked in, signed in and sat down and Waited 30 mins and all of sudden my cell phone beeped that I had a message so I listened to it while in the waiting room and it was a Message from the Aspen Dental office asking where I was. I thought it was a joke, I walked up to the front desk and I told them I have been here for 30 mins, see I signed in and pointed to the sing in sheet. The lady was on her cell texting and apologized, but seriously. Do your job. I should of known then what a horrible place the Mentor Ohio office was. Everyone was rude except one person, who ever cleans the teeth, she was really great and was the reason I kept coming in. But no more.

I have an appointment in September and I will NEVER be coming back so please cancel and delete my email from your reminders. I'm happy to go somewhere else, anywhere else!

Thanks for horrible customer service,
MD
Mentor, OH

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Ana Anthony
, US
Mar 27, 2017 9:14 pm EDT

Horrible experience there today. First they tried to change the time of my office visit to 11:45 on Tuesday instead of 11:45 today I told them that was not going to happen I have another doctor's appointment. So they told me they'd squeeze me and I said thank you very much for squeezing me in the my scheduled appointment. It took them not time at all to pull my tooth out it was a baCo upper molar which I'd already had one removed before in the past by another dentist when I left they put gauze in my mouth immediately and when I left there I took thr gauze out and felt with my tongue and all I could feel was sharp shards of my tooth. I turn the car back around and went back in there within 5 minutes and I said you didn't get all my teeth you didn't get all the tooth out and they said that's just your bone and I said will you please take a look at it ?no it will just grow over the bone you're fine they were very rude to me now I'm in terrible pain I'm going to consult a lawyer on this my name is Deanna Anthony and my phone number is [protected] if anyone else wants to give me any advice about how to handle this without losing my mind. Thank you

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LindaK911
, US
May 24, 2017 12:34 am EDT

Can you please tell me which dentist pulled your tooth? I am looking for a dentist that will knock me out, and this place seems to be the only one covered by my lousy dental insurance . :( Thank you..

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EngineerMentor
Mentor, US
Jul 16, 2013 1:03 pm EDT

I waited for 20 minutes out front. No-one there. Finally got called and nasty woman says they need x-rays. I tell them no. -even on the phone before I went there I told them this. She said they charge insurance for X-rays like I don't have to pay. Since I refused, she said I can wait in the chair for an estimate in a nasty tone of voice. Then she talks with the nasty tatood office manager and they both chuckled. Then, 20 minutes later nasty woman says he will be right with you. 15 minutes later I walk to the front and she smiles and says he is busy -sorry with a fake smile. i said, yea, your sorry -and went back to sit down. 15 more minutes later he says to come with him to his office smiling. I sit down and he says this won't take long. then he says I will have to go somewhere else with my business. After 70 minutes, this is the kind of unprofessional service that I get from that tatooed office manager. Then he says don't you ever talk to a member of my staff like that again. I started yelling about what a rip-off this place was and then he even pushed me ! -while I was walking toward the door. He is dangerous and the MENTOR, OH office is just a lawsuit waiting to happen. NEVER AGAIN! BE SAFE!

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Ana Anthony
, US
Mar 27, 2017 9:18 pm EDT

I w wish I would have read this before I went to them today. They were terrible and left shards of bone and to in the holes in the back of my mouth and wouldn't even look at it again when I complained about it 5 minutes later

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privateyegirl
Scituate, US
Jul 17, 2012 7:19 am EDT

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

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Ana Anthony
, US
Mar 27, 2017 9:21 pm EDT

Is it too late

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MNCIC
Mentor, US
Feb 29, 2012 3:30 am EST

I had a terrible experience with Aspen dental, I waited for more than an hour and half, when the dentist started working on my tooth, he did not refer to any notes made in my previous visit, he did not even refer to my xrays until I told him that he is not working on the right tooth. He tried to numb me on the right side when he is supposed to do it on the left side and finally did not treat the tooth which had cavity, he started working on the one right beside it (which is not what I wanted), this is such a crappy and cheap dental office, never visit Aspen if you want Quality service. The dentist who treated me dint even talk me to walk me thru my treatment plan before working on my teeth, they act as if they are playing with some plastic toys not real people. Bottom line is NEVER NEVER visit ASPEN in Mentor Ohio.

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dont go!!
Ashtabula, US
Feb 24, 2012 7:14 am EST

we also have had nothing but problems with aspen in mentor! husband went in for an infected font tooth, after waiting 3 hours they sent us home with he wrong antibiotic, got worse! told him when he came back they would have to pull it, said also severe bone loss! now missing a tooth, they said most of the other upper ones were bad, pull them all and get upper denture, again waited hours, miss quoted price and then half way through pulling them all, other dentist says "most teeth good, bone looks good, why are we doing this?" WOW! to late, now the upper has been remade twice in a month, still to big, rockn in mouth, cant talk or swallow, or eat! they treat us like crap, herd us like cattle and really dont seem to have a clue how to fix this! wont be long before we see our lawyer and end up somewhere else!DO NOT GO TO ASPEN DENTAL ANYWHERE!

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Aspen Dental contacts

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