Applebee's
reviews and complaints

Tonight was the worst night ever at Applebee's. It was Thursday which was karaoke night. I understand people having fun but when they are unruly, rude, loud and just well I had my tennage daughter with me and a friend. The people next to us were African American. They were loud and rude as hell. Well before we were able to leave they begin flashing around a DILDO ( sex toy). Well I'm pretty sure if that's what my kids are gonna see in Applebee's restaurant, we will NEVER go back. I'm ashamed that a company or a manager of a business would allow such stupidity in a store. I wasted around $50.00 in that place tonight and the food was not all that great either... Sorry for your loss of business. Renee Smith [protected]

Awful waitress and manager. My husband and I never get to go to dinner. He is home once a month. He asked the waitress for a draft beer- blue moon and Sam Adams mixed. She answered with her nasty attitude that "we don't do that here". The manager came over and he was an even bigger idiot. Bad attitude and ignorant staff. They could have been nice when explaining that they don't mix the beers. Thanks Applebee's.

We used to love eating here - good food and service. The service is still great but the quality of food has gone down hill. It may be just the cook on duty at the time but the past two times, I have been disappointed. If they can't cook a proper (and simple dish) get a new cook. The chicken Alfredo was dry and awful. Noodles were mixed with a packaged seasoning but no milk was added! YUCK Then about 3 months later, I thought I'd try the BLT. How can anyone make a bad BLT at $8+ a sandwich? Applebees, that's who. The bread was OK but too thick imo and the bacon wasn't crispy. It was half cooked (probably microwaved) and I left most of it on the plate. We used to stop there on our way to the movies so there was no time to send the food back during these two episodes. Never again. We can cook better and less expensive food at home. For that matter, a hamburger from Braums down the street is 100% better.

I went to the restaruant to meet friends for lunch there was a total of 8 people, we had to wait 20 minutes for them to set up a table
then water came we placed drink orders and appetizers, 15 minutes later he brought the appettizers no drinks, waited another 10 minutes for drinks, ice tea, and sodas, then we ordered our food we waited 40 minutes for our food and they were not busy, standing around talking to each other. 4 of the orders were wrong. we were there over 2 hours and still did not get decent service and we either ate seperately or just told them to give us take out boxes. working people can not wait that long for service and louzy food.
we will not go back and feel we should be compensated for getting mixed up orders, cold food and 4 of us got docked an hours pay for being late in returning to work.

Email said to answer questions about your favorite appetizer and get a $25 gift card to Applebees. The survey was asking if you would like to get quotes for different services and companies which I clicked on the No did not need one. I had to put a phone number in to get a code for the coupon; which then I received text from some psychic service which I had to cancel. I have received numerous phone calls since then from all these services saying I requested info online. I don't appreciate all the unwanted calls or them collecting my number for this purpose.

The recent lawsuit was resolved through a Consent Decree filed with the U.S. District Court in Atlanta that sets forth the terms of the settlement (Case No. 1:02-CV-829). In addition to the monetary relief for Mr. Burch, the Consent Decree requires training and reporting by Applebee's. Prior to the lawsuit, Applebee's did not have a written policy in effect at any of its nationwide restaurants prohibiting discrimination based on race. Applebee's now has amended its mistreatment and discrimination policies to include color as a protected basis in accordance with Title VII. In both its Answer to the lawsuit and in the Consent Decree, Applebee's admitted liability or wrongdoing. The employees all mistreat and discriminate against each other, and set up new minority employees to get fired, staff do not wash their hands, restaurant managers are rude & have attitude problems, employees using racial slurs, food poisoning cases, the health inspector fails the restaurant many times, the servers are often lazy, inexperienced, & rude! I will not ever eat or work there again!

My husband and I went into your establishment about 3pm today and left at 6. The waitress was fine at first we received our appetizer then ordered our main corse. When it arrived, my husbands meal was fine however mine was totally wrong. I really didn't mind waiting for my meal to again be brought to me . About 20 minutes later the waitress walked over and totally forgot that my order was still not in front of me. another 10 or 15 minutes later the manager came with my food, a steak ---- not cooked enough at all so he brought it back to the cook and another 5 minutes went by and the steak was so tough i actually had no appetite and just wanted to go, butt my husband wanted to finish his coffee so I asked the waitress for a cup of coffee and 5 mints later she brought him a fresh cup and me none . There's much more detaile I could go into, but I'm tired

Today 1-12-13 my friend and I went to applebees for lunch. Hadn't been there in about 7 months. Because I have been on a diet.. I ordered what I have always gotton, chicken qsa grande. I was shocked. Price had gone up to 9.39. And that is too high, for starters, and my qsa hardly had anything beween them. All I got was crust, when you opened to look inside, it wasn't much in them., like then just put a drop and that was it. I wasn't happy when I left there. Price needs to be lower and they need to take more pride in fixing them. Not a happy person right now. 13.29 and came out hungery. Linda jarrett, 173 noel ave, danville, va. 24541 ps, the reason I did not complain in resturant, is I have heard bad stories of peole sending food back, and I ain't about to do that.

The bartender at this location is so stuckup & rude / and only treats her close friends good service! But if you only ask her to change the channel on the tv she gets pissed off! She is just a stuckup (B - - - - h) she isnot into men! Just woman! And she is over weight! Her name is melissa!

I've seen how badly they treat their best employees, mainly firing black workers for little to no reason, while the white managers/employees get away with negligent or criminal business practices, and harassing customers who complain about their often lousy food or horrible customer service. Applebee's in aiken, loves to rehire or keep employed degenerates, incompetent managers, bad employees, and racist #.. One waiter who was working there, was assaulted by two drunk customers, when the employees told the manager working that night, he told them - he wasn't going to do anything about it or stand up for the waiter, so after being assualted again, the waiter called the police for help, and the applebee's manager fired him, and asked the customers to stay, and refused to kick them out of the restaurant! This is the kind of establishment, that gives the restaurant business a bad name. I've stopped eating there, because of the crappy food, raising up food costs to customers, and the misconduct of how applebee's treats their good employees. Which is why employee turnover has remain so high there and at other applebee restaurants, across the country...

Around the forth of July me and my family came in to this resturant to enjoy a meal and a bus with african amricans on it and i heard a comment from the kitchen bust out the hot sause and wings we have a bus of black people. I am the same race and felt really uncomfortable finshing my food we are not comeing back to this place of business because the white employees can make comment like this and the managers think its ok!

I am a single parent to two children. It is a special occassion when we are able to afford to go out to eat.
I saved up and was able to take my children, 9, & 17 out to eat, when we went to applebees... I ordered pasta and shrimp[it was very cold and tasted like it was sitting around for a while and heated up in the microwave.
My oldest daughter got a steak, rice, and broccoli[she said her rice was hard, and cold.]
My youngest was pretty happy with her food. And when I complained I got an attitude from the waitress and a big 'sigh'. Nothing was fixed.

I was hoping applebees would fix this... I cannot afford to take my family out that much, and I feel they could and should fix this. Thank-you

I think applebees

We went to the apple bees on Harper Raod in Bekcley WV. We had a party of eight. We stood at the door for over fifteen minutes without being asked anything. That should have been our first clue to the rest of the visit. When we were finally seated three servers pasted us to wait on people that came in after us. when a server finally came over to us she took our drink order and it was another fifteen minutes until we got our drinks. We ordered our food and it was over an hour wait. We didnt get everything that we ordered and the seak that they gave my son was smaller then the A-1 bottle bottom. My order of mash potatoes was about a tea spoon full and my chicken had maybe a tea spoon full of gravey on it. the table across from us had great looking food because they announced that they owned a resturant. They were fussing about a stinking mixed drink and got so much attention that it wasnt funny. I called the manager Beth over. She was rude and didnt even act like I had a complaint. I told her that we didnt get some of the food she said well i will take it off the bill. What more do you want. I said welll Id like the food that I ordered and I would like it to be eatiable. she would not listen she smarted me off and flipped her pony tail in my face and told me that they done a lot more business then the apple bees that I had mentioned to her. She clearly doesnt need to be in the manager spot with this company. We had a ;arge party and was there for over three hours trying to get our food. We had a ten month old and a three year old so you can only imagine what it was like. The food was poor the service was terrible and the manager was so rude. I would never go back to that place. When I called the following day to report our experience i still wasnt satisfied. It was like they did not care about their customers. I will stick with my applebees in lewisburg wv. oh forgot to mention NO refills even when we requested several times.

On Monday, March 5th, 2012, friends and family visited the Applebees at 3447 Donnell Dr, Forestville, MD 20747. Upon the delivery of the beverage order to the table, the waitress, who stated she was technically off the clock, wasted drinks and liquid on me and another patron. I asked the waitress did she plan to provide us something for our discomfort and was told we should be fine. I asked was a manager available. The waitress never provided me the information for the manager, nor did she contact the manager to address my concerns. The waitress laughed about the situation as if we should just get over it. She never left to seek management; however, eventually, the manager happened to stop by our table.
I explained to the manager, Brad, that both I and the gentleman seated to my left had been drenched with spilled drinks. Brad provided an apology to which I inquired was there any other accommodation to be provided to both me and to other patron who was also soaking wet after the drinks were spilled. The manager, Brad, then told me he could have me thrown out of the restaurant. I was completely appalled and in shock. I had done nothing but express my dissatisfaction at being drenched by spilled drinks. Brad then blatantly lied and stated that I had cursed/cussed at him. I was totally shocked and in awe. I had never uttered a cuss/curse word to Mr. Brad. I then asked the manager, Brad, for the regional manager’s information. He stated he would provide it. Shortly after this encounter, I witnessed the manager, Brad, speaking to someone about the incident. I though he may have been speaking to a higher level manager and asked if the gentleman, the manager, Brad, was speaking to was also a manager. After asking this question, I observed that the jacket that was worn by the gentleman Brad was speaking to may have been a shield. I then inquired, was the gentleman a police office. The gentleman was from the Baltimore City Sheriff’s office although the AppleBees is located in Prince George’s County Maryland. The officer, Deputy Burnett of the Baltimore city sheriff’s office came to the table and inquired about the incident. It was quite obvious that Deputy Burnett had already formed a biased opinion of the situation based on the information that had been provided by Brad, the manager. Deputy Burnett asked me what had occurred. I proceeded to explain to him the exact information that has been stated in the previous paragraphs of this document. I also stated that the manager, Brad, had blatantly lied about my use of profanity. Not once, did I use any derogatory or profane words. From my observation it is quite obvious that the manager, Brad, is used to threatening individuals who visit this Applebees location, as I was threatened. If a customer complains about the service, Brad can threaten the customer and speak to the officer providing security. If the customer does not “just get over it” (a mishap or adverse situation from the waitress staff), the customer will be threatened and/or thrown out.
This was not my first visit to this Applebees location. The same group of family and friends has visited this location on several occasions and normally spends a minimum of one hundred dollars if not two hundred dollars or more. As I was speaking to Deputy Burnett and expressing my dissatisfaction with the manager, Brad’s, behavior and the fact that this same type of behavior would not be displayed or accepted to/by customers in the neighboring Applebees’ restaurants in northern and southernVirginia as well as other counties of Maryland outside of Prince George’s County, Brad stated, “don’t come back, we don’t want your kind here anyway.” “We don’t want customers like you here.” Who are the customers like me, the patrons who support and spend money within the local community instead of taking our money to nearby Virginia, Montgomery County Maryland and the District of Columbia? Who are these customers who are college educated customers looking for a peaceful evening enjoying the company of family and friends? The manager, Brad, is a disgrace to the Applebees company. He has a very abrupt, rude manner of talking to and dealing with the customers and he feels that he can say anything and treat the customer in any manner and get away with it. As for me and our group, Applebee’s does not have to worry about me every returning to this location. My one, two, three hundred dollars can be spent somewhere else.
A witness statement from a couple of the customers who were present and witnessed the encounter between me and the manager, Brad is being sent to the Donnell Drive location, the regional manager and the corporate headquarters. Also, I would like to complain about Deputy Burnett coming to the table and asking me to lower my voice when I was speaking in the same normal tone that he was. The issue was more that I was discussing with the table the incident and timeline of events as they happened with the manager, Brad.
It is a very sad day when customers can be bullied by a manager and the manager feels he can say anything, lie on a customer and he is untouchable.
If my experience today is a reflection of how Applebees operates, I doubt any feedback from Applebees will be received.

Don't waste your time going to applebees. I would select one star rating, but they are not even good enough for that rating. Service was poor to say the least. We wait for almost 1 hour to get seated, but there was a larger group that came in after us and was seated long before us.Then we waited almost another hour for our food still not sure how much longer it would take to get the food to the table decided to leave without ever getting service. We then went to Wendys and got good food and friendly service. I would never recommend this location to anyone. Very disappointed!

Hello,

My name is Lowell, I was in your establishment located in Carbondale Illinois on 1-07-12 at approximately 3pm with my wife, daughter and her boyfriend having lunch. I live in Wilmington Ohio and was just visiting my daughter whom is going to college there. We finished up lunch and my wife and I started traveling back to Ohio shortly after. About 3 ½ hours away, I needed gas so we pulled over to get some. I tried to use my Chase debit card and it said it was declined, I thought that maybe some red flags were thrown up because I traveled through Ohio, Kentucky, Indiana and Illinois and now I was going back so I didn’t think much of it and just decided to get a hotel room to spend the night and give it a day to resolve itself. I gave the hotel my Chase debit card and they declined it as well so I thought I had better call Chase to see what was wrong.
I called Chase and while I was reading my card number to them, I noticed that it was not my card. I immediately cancelled my card from Chase so it could not be used. I then called your facility in Carbondale and spoke to the manager there, I believe her name was Nicole. I told her that I had someone else’s card and they must have mine. She immediately said that yes they have my card there and the other gentlemen had brought it back after purchasing an item at shoe carnival and realizing he had the wrong card also. She said all we need you to do is bring back his card and get mine, which would normally be fine but here’s the problem. I am 3 ½ hours away with no money, no gas and no place to stay! She acted like that was not her concern at all. This should have never have happened, my identity was jeopardized along with all my money and I’m stuck in the middle of nowhere with no means of doing anything about it. This was caused by one of your waitresses not knowing her job, or not caring about her customers. Unacceptable!
Long story short, I had to call my daughter (in CARBONDALE) to bring me some money to get a room and gas to get me back to Ohio. This has caused myself and my daughter allot of headaches! I never heard an “I’m sorry” or anything from your Manager or the waitress. I’m am really disappointed in this whole situation, now I am put out 5-7 days to wait for another card, dispute any charges that might have been charged to it, my daughter being inconvenienced to come and bring me money in the middle of the night, extra gas, lodging, etc… just ridiculous and not one apology! I nor my family or friends will ever go in one of your establishments again. I will do my best to make everyone is aware of the type of business you run. Your establishments do NOT care about your customers, and there only concern is they get paid. Your establishments in my experience are obviously either understaffed or untrained, either way your establishment has caused me unnecessary stress in trying to just have lunch with my daughter.