I took a business trip and booked through the American Express Travel site. I returned from my business trip and needed to expense my trip to the client. In order to do so, I need an itemized receipt (taxs, fees, base rate, etc).
I didn't get one from them, so I called the hotel. They said I booked my trip through Travelocity, so they couldn't help. So I called AMEX Travel and discovered that they use Travelocity as a back-end booking engine. I asked for a receipt and your agent said 'sure! it will be 24 hours.' 24 hours later I received a non-itemized receipt, and so I called and the same thing happened again. And again. I called for the 4th time and was ASSURED that an itemized receipt would be sent to me within 5 business days. A week and a half go by and I call again. I am told they can't provide an itemized receipt. Then someone tells me I can and it will be another couple days. Then someone else puts me on hold for 20 mins and never picks up. And so I call back. Each person I talk to says something different.
And so 7 calls and a month later I have no receipt. And now they are telling me to email.
Let's just say I don't have high hopes for the outcome of this. And it's sad. A large corporation like AMEX has the resources to be good at what it does, but instead it chooses not to be. I will never book through AMEX travel again and encourage all others not to use the service as well.