Complaint Rating:

I am a customer of Airtel Maharashtra-Goa Circle.

1) I never receive any calls on my cell while in Vashi(Navi Mumbai) even in the Full network coverage. Even the Balance Inquiry (*123#) also fails.

2) I am not able to make or receive calls when I am in Vashi (Navi Mumbai).
I get message "Error In Connection" or "Network Busy" when i try to make calls. I can make Out going calls only after trying 8-10 times.

3) The IVRS system at customer care number (121 / 9890098900) is ridiculous and faulty. When I Chose to speak to Customer Care Executive, I hear message "This Number doesn't Exist". This is ridiculous!!!

I have been reporting these complaints to the customer care for past one month, but have not received any solution from them. I am not able to contact any customer care executive to explain my problems because of above mentioned problem. If I call Customer Care Mumbai circle then they are not ready to entertain me.

It seems that Airtel don't care at all about their customers. Airtel's service is totally hopeless and ridiculous.