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Vonage Customer Care Service

Vonage Marketing LLC

23 Main St
Holmdel
New Jersey
United States - NJ07733

Customer Support Phone Numbers

Fax:
+1 732 202 5221 1 0
 
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Vonage Complaints & Reviews

Vonage - New Jersey, Holmdel / Number Transfer & Customer Servicd

Re
Reviewer75254 on 2016-02-22
I thought that I was getting a good deal using Vonage, what I got was a complete nightmare of one lie after another. I asked to have my home phone number transferred. Vonage kept making one excuse after another as to them delaying the transfer. They assigned a temp number that they said...

Vonage / Voip phone service

Ku
Kumar2614 on 2015-11-21
I am with Vonage for my phone service and my service contract ends on 11/22/2015. I paid monthly service charges until 12/08/2015. Last week i moved to a different carrier and submitted number transfer which was transferred on 11/20/2015. Vonage automatically cancelled my service when...

Vonage - Washington, Redmond / Cancelling Service

De
dee0711 on 2015-10-09
I cancelled my Service with Vonage 5 years ago. I never gave it a second thought until they called 6 months ago to tell me I owed 2 months like $42. I refused to pay and told them I cancelled 5 years earlier. Then they said they never had any indication that I cancelled my service. I said...

Vonage / File with IC3.gov, FCC.gov, FTC.gov

Dj
djwvm1962 on 2015-08-02
I was not getting calls on my phone. I called tech support. I had them fix the settings. When I contacted VONAGE to find out how long this miss setting had been in place, how long I had been going without the service I paid for, when this miss-setting had been put in and by whom ... The...

Vonage - New Mexico, ALBUQUERQUE / Abused by Executive Support

Dj
djwvm1962 on 2015-07-31
Seems great UNTIL you have to contact support! I was not getting calls. I called tech support, tech support told me that it was set for 0 rings before going to voicemail and that will not allow calls to come into my phone. I had tech reset it. I contacted Executive support to ask when it...

Basic Talk (Vonage) / Deceptive Practices

Fr
Frankie Fitch on 2015-03-04
Our phone bill every month from Comcast has been $137.00, and that’s just for phone and internet, not including cable. I was trying to get cheaper phone service. I was told by Comcast, that you can’t have high speed internet without a phone line. So, I chose to keep the...

Vonage - Georgia, norcross / withdrew money without permission didnt cancel my policy after i made numerous attempts

Vo
Vonagescam22 on 2014-12-02
I had service with this company three years and I called to cancel my home phoneservice twice two months ago they kept refusing and then lied to me saying they did but the phone was still on so I assumed it was prepaid and they withdrew $170 out of my bank and when I called they refused to...

Vonage Business Solutions V.o.i.p. Phones / stole my money out of bank account

Vonage business solutions told me the business phones had a thirty day money back guarantee. They lied the tech told me vonage doesn't work over comcast phone lines. I told the rep I had comcast and they still billed my card and sent the cheap phones. I cancelled the second day after...

Vonage - Arizona, Scottsdale / 6 month penalty charge

Dr
Drosencranz on 2014-04-30
I am a Vonage customer, and was happy with the service, I have to leave the country for Europe, and I wanted to disconnect the service and return their device .first they said no problem, and no, I don t have to return the device and I can even program my disconnect date.Then I spoke to...

Vonage - Florida / cancelled account to stop me from porting my number

Ej
ejmm on 2013-08-15
After many problems with vonage i decided to take my number to another company. while in the process of porting the number Vonage disconnected my service to stop this from happening. I called them since i still had almost a month paid left on my service and they said they cannot connect my...

Vonage Telt Phone - Maryland, Germantown / CHANGE MY STATUS

Sa
SAROJA D DODDAMANI on 2013-04-08
MY NAME SAROJA DAVID DODDAMANI MY PHONE#301-528-5527, MY ACCOUNT #1008722711.FROM 2008 I AM THE CUSTOMER SINCE 4 MONTHS IHAVE LOT MORE BILL I NEED MY REGULAR BILL NOT THE BUSSINESS BILLI HAVE RESIDENCIAL PHONE NOT THE BUSSINESS. PLEASE LOOKING IN TO IT . THANK YOU. SAROJA DAVID DODDAMAN 4/9/2013

Vonage - New Jersey / Vonage -Unlimited calling

Sa
sam55 on 2012-11-06
I have signed up to Vonage unlimited to calling to India in 2010 Feb. Vonage clearly saying that it is unlimited. Here is the advertisement from Vonage.com: http://lp.vonage.com/ild-vw-on?LPID=india1&CMP=KNC-GOO-NB-Nb_-_Ild-Vw_-_Geo_-_India&gclid=CP-sxe3vurMCFROnPAodm3gAcw My usage i...

Vonage - Georgia / Retail Activation

Co
Conyers Gene on 2012-06-24
I purchased a Vonage kit with phones from Walmart. When I tried to activate it on line, the only way to get the specials was t order a new adapter and wait for it to arrive. I called Vonage and they said they could do it over the phone and give me the specials. Their own representatives did not even...

Vonage - California / Rudeness

Lr
LRSmyth on 2012-06-19
Vonage calls me and tried to sell me their service to replace my ATT service. So I listened to the pitch, then then the salesman gets mad at ME when I ask a few questions concerning how they will buy out my current contract with Hughes net and ATT. Tells me " Since I have so many...

Vonage - New York, Mahopac / Did not cancel service, found out 3 years later

Ir
IrateExVonageCust on 2012-05-17
I had Vonage service in 2009, and after finding no need for a home phone, I called to cancel my service. Having heard nothing from Vonage or anybody representing Vonage I assumed the matter was through. Now, in 2012, three years later, I recieve a letter from a collection agency informing...

Vonage / lied about cancelling service

Er
Eric12845 on 2012-04-28
I have been a Vonage customer for 5 years with 2 lines. I called to cancel my service because I am giving up my land lines. After being on hold for a while, I spent a full 5 minutes explaining why I was giving up service, and fighting off sales pitches - no I do not want a lower rate, no I...

Vonage - New York / REFUSE REFUND

Cl
CLASSYLADYLO on 2012-02-26
ON 11/2/2011 I CANCEL MY SERVICE WITH VONAGE ON 11/6 THEY CONTINUE TO CHARGE MY CARD $50. WHEN I CALL THEM TO REPORT THIS ERROR A RUDE, DESPICABLE PERSON B THE NAME OF SARAH REFUSE TO LISTEN TO ANYTHING.SHE KEPT TELLING ME TO KEEP THE SERVICE & THEY WOULD GIVE ME A LOWER PRICE I EXPLAIN I...

Vonage / Charges loyal customers higher and takes money after cancellation

Lv
LVorBust on 2012-02-14
I can honestly say that Vonage service was acceptable and solid during the many years I was with them. However, I recently switched VOIP service to a much cheaper service. When I called Vonage to cancel I was given the opportunity to have my service provided for 1/3 of the cost I had been...

Vonage.com / Stay away

Re
Redvin on 2011-10-20
Oct 09, 2010, I contacted vonage regarding service. I was told my phone number could be transferred to vonage, so I gave my credit card information and set up an account. The same day, I was told my number could not be transferred to a vonage account so I asked them not to open an account...

Vonage / Terminate Service Nightmare!!!

Lj
ljw6 on 2011-10-05
Vonage is ABSOLUTELY one of the WORST companies I have ever dealt with! I signed up for service with them in March of this year and paid every month for a service I did not use, which is especially crazy on my part. In August, was preparing to move and updating my address with service...

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