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2.0 413 Reviews

TELUS Complaints Summary

97 Resolved
315 Unresolved
Our verdict: When using services from TELUS with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TELUS reviews & complaints 413

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11:30 am EST
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TELUS - Mobility off-shore

Spent just over 2 hours on the phone with OFF-SHORE support yesterday. Few things I noticed: 1. Every agent I was supposedly passed to had the same voice inflection and mannerisms. Is this normal? 2. Instead of trying to resolve the issues, I was constantly being up sold to. Is this normal? 3. I have it from support (voice recorded) that Telus does not...

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3:35 am EST
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TELUS Fraud by named of Telus

Between 12 Feb and 18 Feb 2024

Summers demand great translation job across internet by name of Telus, we agreed with 4000 USD

After finishing the job they instead of sending payment, they pull money from me step by step, You need to make a ilete card, money need American transfer fees to release the pending...

and so on

Every payment on accounts in national bank of Egypt in accounts show in the attached photo

I discovered at last, they were scammers

Claimed loss: 7700 EGP

Desired outcome: Please refund me 4000 USD

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12:34 am EST
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TELUS Telus mobility

@TELUS

Please read all my messages ,i have sent you and check up with my Case file manager, what I have been going through for last 3 weeks and the call I got this evening that being charged for 2 accounts when telus couldn't fix it! And all the metal issues I had to go through! Why more!

Is this how Telslus treat the customers and disability ones!

Is it because I have PTSD and br...wn

G..uy.

[protected]@gmail.com

[protected]

Claimed loss: Mentally

Desired outcome: Explanation

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Is TELUS legit?

Our verdict: Complaints Board's thorough examination reveals TELUS as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, TELUS stands out for its commitment to quality and security. Clients considering TELUS should delve into its customer service record to gauge compatibility with their expectations.

TELUS earns 94% level of Trustworthiness

Perfect Trust Endorsement: TELUS achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for TELUS. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of TELUS's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Telus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Telus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up TELUS and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Telus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with TELUS's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 1 complaints were resolved.
  • TELUS protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website associated with TELUS sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • TELUS has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to TELUS. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:54 pm EST
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TELUS Repair servce

I have recently had a leg injury and am immobile and in an isolated location 90 minutes from Kamloops, BC. My landline telephone has been inoperable for nearly 2 months. We are out of cell service area, so cannot use my cell phone.

Telus has become so automated that the/my request for repair service has become almost inpenetrable in my circumstances.

I finally drove into Kamloops before Xmas where I could use my cell phone. Best Telus could do was to send a repair man/woman on January 17th, today. I have been patiently waiting all day for Telus without show.

Don't Telus realize their phones are a necessity? In my case as I am immobile the repair is urgent, as I have no other way of accessing assistance other than phone. I have to make an urgent call to my doctor.

Thankyou for your attention. My account is [protected] and my phone number is [protected].

Desired outcome: My telephone becomes repaired as Telus had scheduled (ie. from text message before Xmas when I was in Kamloops, and in cell phone range)

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2:00 pm EST
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TELUS That email posted for telus is no longer valid. As far as the reply i got this morning while trying to complain about my wifi ghz issues!

Ive been dealing with Philippines for 3 months with refurbished set top boxes. Finally i demanded a brand new one no issues anymore but my booster must sit right below the wifi box. Why must I demand anything? My security also with telus is slower than molasses in December! Everything should run on 5 ghz but instead i keep rebooting it keeps telling me 2.5 ghz. We are not huge wifi users….why this? Is our 4 yr old set up now antiquated? We pay faithfully each month for Wifi150 whats the friggin problem? Ive been so polite on each and every call. Now I'm just tired! I need someone from their friggin Alberta “preferred customer team” to call me! Period! Im sick of calling in! U must call me. Or when our contracts expire this July I'm leaving it all behind. Telus, you woo new customers in with all this great new technology and free products and the 40 yrs plus faithful paying customer is left behind like trash! What is this? What are u doing Telus? There is such a thing as Karma, I hope it doesn’t come after u!

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4:50 pm EST
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TELUS Home service for 4K boxes

Home visit of the technician was scheduled for Nov. 26, between 9:00 and 11:00. I was waiting for him in my apartment. When the time pass I called TELUS and after long waiting on line I ask for reason why technician didn't show up. The answer was, the technician could not get in because nobody answer a buzzer. I don't know what was calling, but on the wall next to the entrance door is information panel with the buzzer number and why he or she didn't call my home number? Because of this I lost the appointment and my personal time and also bothered onather workers.

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1:04 pm EST
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TELUS - Telus home security but telus in general

I received a call a year ago regarding a FREE home security system. The lady was nice and we went through all kinds of items. My two major questions were is it state of the art or junk? The reply was state-of-the-art. Wrong much of the equipment is ok however motion detectors use a plastic insert to isolate areas where your pets roam not an identifying...

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6:47 pm EST
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TELUS Security

TELUS the worst system we have ever had. Had Brinks loved it then ADT which was ok. Then we got stuck with Telus. Worst decision we ever made to sign up. Aug 17 2021 was the worst day of our life when it changed over. At the time we understood it was for 2 years. Lately been told it is 3 when said we wanted to cancel. WE WOULD NOT RECOMMEND IT TO ANYONE. We are seniors don't use apps much. Use our cell phone to phone people. 3/4 of the time have not got a clue what the international staff is saying. Sure wish a Canadian company employed people in Canada 🇨🇦 and understand Canadian seniors.

Claimed loss: We were customers for almost 50 years. Service has really declined never recommend Telus to anybody. Tell them to keep away.

Desired outcome: Get rid of the system in iur house and not have to pay anymore.

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10:09 am EST
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TELUS Telus assist.

I stated I was unable to set up 2 factor authentication because I was receiving an error on my mobile when I texted "secure" to 52555. I was given the option of submitting my phone number to receive a call back from an agent within 15 minutes. Waited for more than 30 minutes then went through the procedure again. More than 30 minutes went by again with no phone call from Telus. When I found a number that got me to a live person Angelica informed me that call-backs were not working and I should try later. Why did Telus keep offering call-backs which kept me tethered to my phone instead of putting up a notification that call-backs were not an option until the system was fixed. Doesn't Telus have the IT capability of such a simple notification?

Claimed loss: More than an hour of my time and growing aggravation.

Desired outcome: When one of your support systems goes down, inform people in a timely manner.

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2:00 pm EDT
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TELUS Telus/koodo not able to port my number

I am trying to move my Koodo number to a Telus landline now for 3 and a half weeks and it is a nightmare.

Clearly Koodo nor Telus does not care about their customers whatsoever! I have been on hold for over

12 hours over the last 3 weeks, talked to 7 reps and 3 escalation team managers. They promised me

now 4 times now that I was going to get a text to confirm the number porting and nothing came! I am so

fed up with this. I was dealing with Vaughn, manager of the escalation team. his number is [protected]

ext 1290700 case number 1088988.

Desired outcome: Just get my number moved

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1:44 pm EDT
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TELUS Telus steals my money!!

I have been charged $2.02 184 times since August 24 2023 for a total of $371.68 ! The woman I spoke to told me the lie that it is data usage! BS! I hardly ever use this phone . It is either not on my person or is out of juice so how the hell can I be charged for something I don't use? If it was about per megabyte then the charges would be varied and that would make sense. But to be charged, sometimes 20 times a day for something I didn't even use is bloody stealing! I do have many data charges that were in cents not dollars and are varied amounts as it should be. But to charge me more of many times a day and month is stealing! It is NOT data charges as she lied to me about ! I don't blame her I blame you the company for stealing my money with BS reasons! Yes I am fuming!

And why the hell do I have to sign in with my socials? Its none of your business what socials I have if any! So you can steal more stuff from me? What happened to privacy? I am writing YOU not them, this time!

Desired outcome: I want my money back! I didn't use it I shouldn't be charged for something I didn't use!!!

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11:54 pm EDT
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TELUS Cellular phone coverage

We have been with them for 6 months. We have several towers nearby but can only get 1 bar and no coverage at all in the basement. We've tried different phones, changed settings, even tried some other changes to network settings. Nothing. Can't get any help, But no one seems surprised either.

My data drops out when in motion,

They want me to go 5G but they still don't have 4G working.

Claimed loss: Monthly credit

Desired outcome: Fix the lack of service

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1:37 pm EDT
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TELUS Home Security

ADT was a decent company to deal with . Ever since Telus has taken over their customer service has been so bad . Promised returned calls, Sr. reps. patronizing , I had a billing issue that has been pending for 6 weeks with nobody contacting me. I had an escalation number and had to get another escaltion number to escalate the

original escalation number that was issueon September almost 7 weeks ago. I have contacted them multiple times only to be promised to receive a call back. I did receive 1 call back that I missed . That was because it was at 10 pm on a Sunday evening. Really?!

I logged my calls. Almost 7 hrs of being on hold, not getting anywhere except sorry. Nobody cares at Telus and I will agree with that. HORRIBLE customer service.

Desired outcome: Be bad, not the god awful wort which they are

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4:17 pm EDT
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TELUS Home services

I would like an accounts manager with complaints to call me please My account is #[protected] [protected] if you are not a manager with the complaints dept. meant do not bother I want someone that can make changes that will listen to what I have to say regarding the problem with TELUS of would you like me to fire your company and go to Rogers? the Choice is yours. I am one pissed off customer thank you

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9:50 am EDT
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TELUS - Smarthome & no service

Karen McLeod – P. O. BOX 1163 – PRINCE ALBERT, SK S6V 5S7 LOCATION of Telus equipment TO Be removed: #100 – 28TH STREET WEST PRINCE ALBERT, SK S6V 4S7 October 23, 2023 PLEASE BE ADVISED OF MONIES OWED TO KAREN MCLEOD - THIS IS AN INVOICE AND SERVICE REQUEST INVOICE: TELUS CRTC – 10-05-2023 THIS IS NOTICE THAT TELUS WILL BE BILLED FOR STORING...

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1:38 pm EDT
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TELUS - New clients offer / real invoice 3ple

With the finer hype we decided to accept an Telus offer from an agent who offered us 2 services for a better discount. After 16 years being with another phone/wifi provider we decided to accept it. Today we got the bill which is 3ple ( triple!) in what we’ve agreed upon with. The customer service are continuously stating that they don’t have full acce...

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1:26 pm EDT
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TELUS Telus

This all started on October 12 overpayment , it is now Oct 20 with no money back in my account , they messed up 3 times , been on phone for over One and half hours and now they say they will pay me back with a cheque in 3 to 4 weeks , after telling me they can deposit my overpayment Mon Oct 16 , no money in there still , cant pay my bill cause they have the overpayment i paid

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2:48 pm EDT
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TELUS Over charging and double billing

HI, im being billed for the same period 2 times for internet Aug 21 , 2023 invoice shows billing period Aug 21 to sept 20 Billed Aug 21,2023

my next bill after updating my account in being charged Aug 23 to Sept 20 Billed Sept 21,2023

on top of this it takes 1 hours to get ahold of anyone i have now been on hold for over 1 hour . what will you do about this

My account # is [protected] 5 my email is [protected]@hotmail.com

Desired outcome: Stop double billing and credit my account for my time and the over charge

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10:15 pm EDT
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TELUS - Formal complaint regarding unpleasant experience with telus

Revathy Prabu 13014 162 a ave Date : Oct 6, 2023 Dear Darren Entwistle, I am writing to you today to express my deep disappointment and frustration with the abysmal customer service experience I recently encountered with Telus. As a long-standing customer, I expected a level of service that aligns with the reputation and values of Telus, but sadly, my...

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2:44 pm EDT
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TELUS Supervisor of the team, Telus San Salvador

Hi, this complaint is about Telus, San Salvador, my son was trained in there for 90 days and the team never complained about his duties, and he was called for his supervisor who without warning she send him at home, He feel discriminated, afraid to explaining how he feel, because they didn’t respect his culture about how to express his feeling and that Lady said he was rude, but when this happened in the team the supervisor worming them, but they didn’t with him, He is very dedicated and helpful with his team, He never mean be offensive.

Desired outcome: Please investigate this unprofessional supervisor, this people are intimidated, scare to work there, the workers they can’t give any opinion because they use it if they aren’t agree either them.

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TELUS In-depth Review

Overview: TELUS is a leading telecommunications company that operates in the industry of mobile, internet, and TV services. With a rich history and background, TELUS has established itself as a reliable provider in the market.

Services and Products: TELUS offers a wide range of telecommunications services, including mobile, internet, and TV. In addition, they provide home security, smart home solutions, and business solutions, catering to various customer needs.

Pricing and Plans: TELUS offers detailed pricing options for different services and plans, ensuring transparency for customers. Their pricing is competitive when compared to other providers in the industry. Moreover, TELUS provides flexibility and customization options for plans, allowing customers to tailor their services according to their requirements.

Network Coverage: TELUS boasts a reliable network coverage that is comparable to other major telecommunication providers. Their services are available in urban, suburban, and rural areas, ensuring connectivity for customers across different locations.

Customer Service: TELUS is known for its exceptional customer service quality and responsiveness. They offer multiple support channels, including phone, chat, and email, ensuring that customers can reach out for assistance easily. TELUS also maintains a quick response time and high resolution rate for customer inquiries and issues.

User Experience: Navigating the TELUS website is a breeze, thanks to its user-friendly interface. Customers can easily manage their accounts and make bill payments online. Additionally, TELUS provides mobile apps for convenient access to their services on the go.

Customer Reviews and Ratings: Customer reviews and ratings from various sources indicate a high level of satisfaction among TELUS customers. Positive feedback often highlights the reliability of their services, while negative feedback may revolve around occasional service disruptions.

Innovation and Technology: TELUS is committed to innovation and technology advancements. They continuously introduce new services and features to enhance customer experience. TELUS also embraces emerging technologies such as 5G and the Internet of Things, staying at the forefront of industry trends.

Corporate Social Responsibility: TELUS demonstrates its commitment to corporate social responsibility through various initiatives. They prioritize environmental sustainability practices and actively engage in community involvement and philanthropic activities.

Conclusion: TELUS stands out as a reliable and customer-centric telecommunications provider. With a strong network coverage, excellent customer service, and a commitment to innovation and corporate social responsibility, TELUS is highly recommended for individuals and businesses seeking top-notch telecommunications services. Overall, TELUS receives a high rating as a telecommunications provider.

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Contact TELUS customer service

Phone numbers

1866 771 9666 +1 (416) 940-5995 More phone numbers

Website

www.telus.com

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