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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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3:37 pm EST

Citibank cash bonus

On 8/17/2022 I opened a checking account on Citibank then deposited $75000 into it before 8/24/200 by using promotion code 4M76J72KYD. Before transfering the money to my saving account on 10/28/2022, I chated with a representative, Amoria,online to confirm whether I have already qualified the cash bonus rewards, and I got a clear and positive answer for that. Amoria also replied that the bonus should be deposted into my account on around Jan 14,2023. Since I didn't check it displaying in my account on Jan 16,2023, I chat online and get a case number R107616230117 to ask me wait for 7 business days to go through processing. After 7 days past, I was being told to wait for two more days for the case still under investigation; then two more days, and other two days. Today (Jan 31, 2023) I call their customer service and try to complaint; unfortunately they ask me to wait for more 7 days. I was really unhappy and disappointed with that.

Desired outcome: I should have the cash bonus.

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1:19 pm EST
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Citibank Double cash mastercard

01/27/2023
To Citibank
Reference Double Cash card #[protected] issued to Martin Brody in 2008
On 01/27/2023, I received an email stating that my account was past due. Here is what you need to know.

I have had this card since 2008 (14 years). I have spent many thousands of dollars with this card. I have always paid in full, have never paid an interest charge.
I stopped using this card to take advantage of a business situation and was due to resume use in April 2023. I left an automatic $5.00 monthly contribution to NPR to stay on the card. This was the only use of the card until April. Consumer Reports renewed my subscription using the card they had on file from previous years, which was your card. My fault for not catching this.

You would think that after my history with this card, you would want to find out why a small charge that was the only not paid charge in full for 14 years! Then to charge a late payment fee larger than the amount owed is just insane. I did phone and the woman was very hard to understand and she talked way too fast.

I paid $30.00 today. I will not pay the $30.00 late payment charge. I have taken this card off of the $5.00 monthly donation to NPR.
Cancel this card. I will shred it. Please send me a confirmation. I have a quarterly newsletter that is read by 3,437 academics, and will be telling my experience with this card In the next issue.

I am just so disappointed, as I loved this card and told many people about it.
Martin

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6:23 pm EST

Citibank Resolve a dispute

On August 20th 2023 I received a conditional credit and in Sept this credit was reversed with me never receiving the product. I feel this credit should have never been reversed. This is when the problems started

I never received the letter from Citi asking me to sign and return to continue the dispute

When I enquired about the dispute on December 7th I was told it will be reopened.

I received an email (see below)on December 16th 2022 the dispute has been resolved and I have not received any credit

After many phone calls Citi Group’s customer service I was told to wait 7-10 days on 4 different occasions (over a 25-day period) that the dispute is still ongoing

I was assured I would get my credit and now being told I was to late in filing

I did receive an email stating the dispute was resolved and did not get any credit

Desired outcome: Credit for item not received

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7:23 pm EST
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Citibank New "fraud protection" blocking regular use of my money

I've been with Citibank for over 10 years and always in good standing - never had any issues with multiple accounts/services. Over the last 6 months they've implemented enhanced fraud protection services which are a complete nightmare. I've had 6 innocuous charges declined for things like food, parking garage, clothing items (and all within 50 miles of my home). Their customer service is a joke - I can never access the online chat function, there is no way to send an email to them, and if I can ever talk to a representative on the phone it's always an overseas call center with a poor connection and an agent who is hard to understand and only reads from a script and never answers any questions directly or resolves any issues.

Recently, whether I'm trying to submit a payment through Zelle, transfer funds to an outside investment account which I've already registered, or just simply download 4my account statement, I'm prompted to "Call for a 1-time access code."

The final straw was today when I get a call from my gym's owner saying my recurring payment was declined and to confirm the card on file. I confirmed my debit card info (this is an autopayment I set up over 6 months ago) and again it was declined - how embarrassing to be a responsible adult and have my card declined while there's plenty of money in the account. Again I call their atrocious "customer service" line and am told this is a suspicious merchant and they cannot allow the payment. I told them that that explanation did not make any sense and I've had this autopayment in place for nearly a year. Their response was to use a credit card - this is unacceptable. It's my money in my account and I shouldn't be restricted by guidelines they fail to disclose for routine payments.

Posting this here since there's no other way to get ahold of these faceless clowns. Closing all of my accounts tomorrow and going with Chase. Thanks for nothing but headaches, Citibank.

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10:16 am EST

Citibank Horrible customer service!

I had fraud on my account from Istanbul Turkey. I've contacted Citi well over 20 times about my account. Due to frustrations, I requested to close my account. Now, I have no access to my account online and was told once I closed my account, I lost access. No statements are mailed out monthly but my minimum payment keeps increasing and I can't see why. I called Citi AGAIN on today, January 19th. A young lady advised me she was transferring me to a manager. However, she transferred me to another department to a lady named Joy. Joy then put me on after requesting a manager over and over. Raymond then gets on the line and isn't listening at all to my concerns, instead tells me he's getting me over to Technical assistance and the call disconnected. Called back to speak with a manager again and an agent named Mirzam refused to put me on the line with a manager, stating they won't take calls from customers unless they tell them exactly what I need. Though I just spent almost an hour on the phone with someone from Citi, still not able to get online, never able to request statements be mailed out, or inquire about why my interest rate has doubled and why my monthly payments have increased. Tried reaching someone via chat who could put me in touch with corporate. Tessa, the representative, then sent me back to the regular customer service line where I encountered Mirzam.

Desired outcome: Need someone from higher up to contact me [protected]@

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10:25 am EST
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Citibank Costco visa

I applied for and was approved for a Costco Visa. Even though I supplied my PO Box as my mailing address, Citi mailed my credit card to my physical address. I live in a rural area that the post office does not deliver to. When I called Citi, they said they would mail out a card to my PO Box. Again, they did not. When I applied, they auto-charged the tires I was purchasing to the card. When I called on 1/17/23 to pay this off, I requested an email confirmation that my balance was now zero. Their rep replied that I could only view it online, they would not send an email. As their system will not let you log in to your account online for the first time unless you provide the security code on the back of the credit card, which they wouldn’t mail to me, I could not do that. When I explained this to the rep, she said that was still the only way for proof my account was zero. When I asked to speak to her supervisor, she stated that I could only do so if I provided a “real reason” to talk to one, and then hung up on me.

Desired outcome: I want proof that my balance is zero and my account is closed with them.

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10:14 pm EST
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Citibank Chargebacks no longer remedy disputed issues

Banks have changed their policies on how they handle chargebacks. This includes Citi.

Customer protection is no longer guaranteed. For example, if you are charged for a service you believe was improperly performed, chances are you will be charged for it and won’t get a chargeback refund.

For example: A company performs automotive repairs. You take your car to them, expecting it to be repaired, but it’s not. The company can claim they did all they could, but the problem could not be remedied by them. It doesn’t matter whether they falsely advertised they could do repairs, and can’t. It doesn’t matter that they’re incompetent. You can still be charged the full amount, and not get your money back.

This happened to me recently with Citi. I sent my computer to be repaired. It was returned with a note saying they do only minor repairs. Anything other than simply replacing a hard drive was beyond their abilities. I was charged the full repair amount, even though it was not mentioned in their advertising that they do only minor repairs. Citi sided with the merchant, denying my chargeback in full. I objected twice, but Citi still denied my chargeback.

Desired outcome: I was defrauded, and want my money back. But because of Citi’s new policy, I won’t get it.

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12:16 am EST

Citibank Citi card not honoring protection and charge back.

i am having bad times with citi card purchase dispute center too. All credit cards have chargeback. If any case you have been fraud or not happy with your purchase, they are suppose to do a chargeback. That is how you have liability protection. The credit card company, from the seller and the buyer do the reverse charge if the buyer is not happy with the purchase. I know because I run a business. No questions asked, just reversal without my involvement. No reversal only if it was fraudulent and alike. And it's not like everyone does it either; only like a few in a year.

My case, the usps tracking number shows the post office didn't receive the item to be delivered. Also it shows that an item that weighs more than 13oz was sent using First Class Package. The max weight for First Class Package is 13oz to 15oz. But the Citi Dispute Center said they were told the item was shipped so it's over. So I contacted customer service and they forward me to nobody and made me wait an hour!

I am also thinking of leaving citi bank and citi card. They are not careful of who they hire. They are hiring bad people.

Citi does not honor the protection.

Citi does not do the chargebacks.

I recommend you all go to a better company.

I don't recommend Citi anymore (customer since about 2000).

I don't recommend Truist. Definitely STAY AWAY from TRUIST!

Desired outcome: refund please.

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5:15 am EST
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Citibank Import advance remittance not received the beneficiary

Respected Sir / Madam,

We,the Importer in India with the Name K N INTERNATIONAL having Current Account with Kotak Mahindra Bank, Kalbadevi Branch , Mumbai , Maharashtra ,India made an Advance remittance of USD 50739.51 against UETR NO. c999a59f-9382-43C9-85e0-f1d9f9fe06c6 Dtd 05/01/2022 to our buyer from China, Yiwu Shirley Import & Export Co., Ltd ., from Yiwu, Zhejiang, China.Your bank is the Intermediary Bank of Beneficiary

But the above remittance was not received by the Beneficiary, as we track with your payment tracker, the remittance is in progress ( copy attached). So please look into this problem and solve it as soon as possible.

Also, we submitted all our company details to Our Intermediary Bank - CITY BANK INTERNATIONAL as per Reference no. CIT230109-010505 . So please look into this problem and solve it as soon as possible.

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Update by kn international
Jan 13, 2023 8:07 am EST

as per Reference no. CIT230109-010505 STILL NOT RECEIVED INTERNATIONAL REMITTANCE TO THE BENEFICIARY OF CHINA

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5:25 am EST
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Citibank Payment of funds to recipient

On December 3, 2022 I lodged through Western Union a deposit of $2225.44 to be paid to Account Number [protected] at CITIUS33 111 Wall St, New York, NY 10043. Western Union claim that they sent it through to Citibank on December 5 (I have proof) and yet Citibank has never deposited it into the recipients account and are claiming that they never received it, The recipients sent me a letter explaining that they had never received it and Citibank claimed they had never received it. I am out of pocket for this money and have had to raise a loan to replace it, As I am in New Zealand and don;t have a citibank account I am unable to communicate with them and have even written to their customer services in Puerto Rico who didn't bother to reply. Western Union are standing by their claim that they sent it and are refusing to refund me the money until Citibank pay it back to them.

This money is to pay for a helicopter to get a motor to my partner who is working on a rig in the Gulf of Mexico and is needed urgently.

Any help that you are able to give me would be very much appreciated as I really need that money.

Desired outcome: Please refund the money as I need it to pay back the loan for the second transfer I had to make.

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7:17 pm EST
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Citibank IRA Account

I sent an IRA application package, via FedEx, to Citibank. It was received Nov 22, 2022 and I heard nothing from them for weeks.

I called their 800-number and the overseas agents knew nothing about my application. Those calls were on Dec 2, Dec 13, and Dec 19.

On Dec 20, 2022, I told a supervisor, Shan, that I have lost all trust and ordered him to withdraw my application and return my application forms. I did the same in two emails, requiring return receipt. I received only one return receipt but no responses to either email.

On Dec 27th, I received a letter, dated Dec 21, 2022, that said I needed to sign a W-9 form. (Note: The date on the letter is exactly one calendar month after my application was received.) It turns out, the instructions on the W-9 say that a signature is not necessary for an IRA application.

To date (Jan 4, 2023), I have not heard or received anything from Citibank.

Desired outcome: I want ALL of my application forms returned because they have sensitive personal information. Beyond that, I want nothing to do with Citibank.

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4:48 pm EST
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Citibank Stealing money

Citibank has unlawfully kept $9,593.04 of my money. The most recent attempt to resolve this matter was thru phone with Citibank's Executive Office on December 28. They confirmed my checking account had been closed on 12/05/22 and the balance was $0 at the time of closing. Citibank has been unable to provide an explanation as to the destination of the money or whether this amount is ever going to be repaid to me.

I opened a checking account with Citibank on 10/25/22. The available balance on this account as of 11/03/22 was $9,593.04. Upon accessing my account online, their system notified me that my account had been blocked. I reached out to Citibank more than 30 times and spoken to more than 25 employees in their customer service and fraud departments, and executive office, visited their retail branch, spoken to one of their bankers and the manager at their branch.

Complaints have been filed with CFPB, OCC, AG of California, and a law suit will be filed by 12/30. ABC7 News interested in the story.

Desired outcome: Citibank to return my money without further delay

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2:11 pm EST

Citibank Account blocked suddenly even after following all instructions

Almost 5 weeks ago I went to Citibank in San Rafael, CA and spoke to a teller to let him know that I was closing my account with them. He closed my savings account after moving the balance into my checking, which was a substantial amount and which I then deposited later that day into a new financial institution. The teller also asked me to come into the bank again in person once the check had cleared in order to officially close my checking account. Several days later I could see online that my money had appeared in my new financial institution. It had also cleared in my Citibank account. I went back into Citibank and the same teller agreed that he could now close my account. Then three days later I received a letter from my new financial institution saying that Citi had blocked my account and that they would need to charge me a $22 fee for a check that had not cleared. I was horrified. When I went back into Citi, they said there was nothing they could do, and that it would be 30 to 60 days before I might receive a check in the mail. I haven't heard a thing. I am a 70-year-old single woman, who can ill afford to not have access to my money. This has honestly been the worse banking experience I have ever had. Please stay away from this bank. They are fine with you as a customer as long as money is being deposited into their bank, but as soon as you want to leave and take your money out, they become like the Gestapo. My new financial institution waived the $22 fee when they heard what Citi had done. Have they seen this kind of behavior before?

Desired outcome: I would like my money returned to me asap.

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2:41 pm EST
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Citibank Fraud transaction reported with clear all the detail 2 months back and citi bank not taken any action

Citi Customer approaching you immediately after being aware that the payments were made to Spam accounts my ask from my bank was to work with the benefiary bank to reverse those transactions which were kept on freeze by the police authorities and the same was utterly delayed from the bank side who took a lot of time to take an action.

I am clear on the transactions made by me and this I have been explaining in details from the first call I made. As you have quoted below both Bank and me was already aware of mentioned (request you to go through my call records for these 2 months) already but the ask here is to get back the money paid to other bank which Citi bank has not even tried in these 2 months of complaints. Even after I personally myself have investigated and provided all the details and documents required for you to work from your end, included the payee beneficiary bank account details.

The payee banks are Axis and yes bank who confirmed the request must first come from the beneficiary – Citi bank for them to start their investigation of work and being a Citi bank customer you have not even taken a step to approach them so far in these 2 months.

Until las t week I was advised that amount will be credited back to my account and the recovery will be done either from beneficiary bank or the payee bank also explaining how much % of value Citi will be covering and which % will be covered by other banks back to me.

Request you to also go through the emails sent by Cyber crime department who also visited the branch personally instead of naming them as they have not sent anything from their side.

I have enough documents showing both Citi bank and Cyber Crime Dept agreeing that the transactions are fraudulent.

Citi bank India not at all working and as citi will be moving out of india least bothered..

It is wholly as a customer from all those years being with Citi the trust is kept so that you value a citi customer more than the other bank who is charged with fraud apart from explaining the procedures how a IMPS and UPI transactions works. Would like to inform you this was not mere Negligence but a transaction which was realized as fraud/Scam where as this happened only once in all these 9 years. really disappointed to be an citi bank holder.

Desired outcome: from nov 11 to december 16th bank stated with word money will be recovered from those fraud beneficiary account or from those bank and if it required Citi will add remaining money but now totally different.

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Update by Shilpahp
Jan 09, 2023 1:42 am EST

Its been more than 2 months and even here complained 15 days back till now not even single person has replied back.

its clearly shows CITI bank laziness non working mentality and negligence towards Indian Service.

Citi Bank moving out of Indian service doesn't mean that you will stop looking in to pending issue.

8 lakh may be an small amount for you but not for me. and how my debit card insurance will expire without any service given.

provide my money back or make a insurance coverage or fraud Coverage or make a Fund release for all the negligence and irresponsible behavior from Citi.

what ever possible kindly do it and i need my money from Citi.

Update by Shilpahp
Dec 30, 2022 1:14 pm EST

I have wrote a e mail with Screen shot where someone tried to hack my account.

user detail is available either with me or Employees. and really i am facing too many Problems but Citi bank sitting closing the eyes.

if you are shutting your business in India doesnt mean the already raised which is 2 months old case also not cleared.

very worst banking service

Update by Shilpahp
Dec 29, 2022 5:45 am EST

When you guys dont want to work it will be better to give my money so i will never call Citi.

Every day i should tell same story and you will not even make a note of it and e mail no one reads you must be blind.

Shame on Citi Bank to call reputed bank and of course when you guys moving out service why you will bothered to give service to Indian.

such a bad treatment to customer who have account from past 9 years.

Update by Shilpahp
Dec 29, 2022 5:39 am EST

is nothing worst than Citi Service. leaving India service no value for Indian customer. regrets to have a account from past 9 years. no value for customer.

Update by Shilpahp
Dec 23, 2022 2:45 pm EST

Citi moved the service to Axis bank in India where i can see most of the fraud people from Axis bank and after many request also citi not working with beneficiary banks.

Police personally visited the bank and submitted the document which state whom Citi bank holder have done transactions are fraud and it must back bring to shilpa(citibank) and branch manager have acknowledge with seal and sing and now when it come to crediting money they are playing dirty game.

its been 2 months where i am working with those beneficiary bank along with my own bank.

really very disappointed and shameful to be an citi bank account holder.

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6:31 am EST

Citibank Disputed foreign exchange transaction

Dear Sir,

I have a Citibank Credit Card No. [protected]. I have been using the card for Foreign transactions in US Dollars with a USA based organization AWAI. In November 2022 an amount of $500 was charged on my card from AWAI. I enquired from AWAI if they had sent this charge, as I could not remember having made that transaction with AWAI. They replied that they did not send this charge on my card. I had paid the minimum amount of Rs.2166.00 to the card account which was acknowledged as received by Citibank on 01.12.22

I request your kind intervention in investigating if AWAI had actually made this charge or it was sent fraudulently by someone in the name of AWAI.

Thanking you.

email: subroto.[protected]@gmail.com

Desired outcome: Please cancel the charge on my card and refund the amount already paid.

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3:28 pm EST

Citibank Secured credit card

I have had this secured card for almost 4 years and was told that I was able to upgrade after 18 months I have never missed a payment always paid more than the minimum and my credit score has went up roughly 150 points since I have gotten the card and they will not give me a reason as to why I cannot be upgraded to unsecured. I would like to know why I can not be upgraded to unsecured

Desired outcome: Being upgraded to unsecured

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5:45 am EST

Citibank High Yield Savings

I setup an online Savings account with Citi. I made a deposit using Citi's Mobile app. Citi deposited my money, then closed my account stating that I violated their policy manual. I called over twenty times and every time I got a different answer and they transfer me around to a different department where I have to repeat to the new person the same information.

It has been over 4 month and they have not sent me my money back or credited the money back to the bank account where it was withdrawn from.

I have yet to find a perron at citi to resolve my issue as they do not have a place to file a complaint on their website.

Desired outcome: Get my money back

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Debra Mitchell Wright
LAS VEGAS, US
Dec 21, 2022 1:50 pm EST
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I have been a Citibank customer for over 35 years, and I cannot believe what they are doing to me.

On September 15, 2022. I was scammed, I received a call stating I had 2 fraudulent charges on my account, 1 for $100.00 & $240.00 from Office Depot. I told them I did not make those charges, They sent me text message for verification as Citibank usually do. They started telling me about transfers of money and Zelle transactions being made. Now, I'm freaking out. They said don't worry we can fix all of this. When I realized what was happening, I called Citibank fraud department immediately as soon as I figured out what was going on. Theses scammers are good. They opened 2 new checking accounts, in my name. They tried to open a $20,000 personal loan account in my name, & then transferred money from savings account into my checking account and sent a Zelle pay to a perfect stranger in the amount of $2,499.13. I have been denied 4 times of claims trying to get my money back to no avail. I can't believe how I am being treated. They said I made the Zelle transactions myself. I have all copies of everything proving it was all scam. It's been a nightmare and I still have not gotten my money back, I guess it's time to contacting a lawyer.

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3:00 pm EST

Citibank Best buy visa card

When I applied for this Best Buy card I had no clue it would cause me so much anguish, depression, and anxiety. I'm gonna start with my most recent experience that has almost caused me a mental break-down trying to communicate with their overseas customer service, I swear they are the upmost unqualified when it comes to Customer Service. I use my Best But Visa along with my other credit card responsibly by paying off the balance each month in full to avoid their high interest rates and to increase my credit score. My November, I had a 12 months interest free promotion balance of $259.78 along with other purchases total 977.78. I paid exactly 977.78. My recent December statement, I have another 12 months interest free promotion for $319.32 (Black Friday) along with other purchases totaling $787.77 plus, Citi Bank added the $259.78 12 months promotion back onto this statement. I also have a pending payment for $325.45. (a payment for someone else purchase). The remaining balance should be $473.32.

The promotion item for $319.32 is being returned and a purchase for $154.00 is also being returned. I called their customer service about the $259.78 being added back onto my account and the guy, instead of listening to me rants on about I have 3 promotions, I know this and they have all been paid off, including the $259.78 with the November statement of $977.78, I even received an email congratulating me for paying it off. To make a long depressing story simple and short and to show Citi Bank is trying to steal $259.78 from me; my current statement balance is 787.77-325.45 (pending payment) = $473.32. The remaining balance is $473.32-319.32 (Promo Returned) = $154.00 (Pending Return)=$0.00. Now! If I have not paid off the $259.78 promo balance, as their customer service proclaims, why after my payment/returns of $325.45+$319.32+$154.00=798.77. After this payment post and my returns are completed, I'm shredding this card into itty bitty pieces and apply for another Bank card other than Citi Bank and buy my electronics direct and skip the third party, Best Buy. I need a STRESS FREE

CARDIT CARD.

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10:22 am EST
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Citibank Application denied for credit card with invalid reason

I applied online for a Citibank Mastercard. I have perfect credit (850), earn a high income, have 3% revolving credit and I was denied. The explanation was that I had too many checks on my credit score. This is completely untrue as on the day I applied I had one check - from the company for whom I needed the new credit card. I have tried to contact someone to explain the real reason I was denied and have received no assistance from agents who speak poor English and just try to push me to yet another recorded robot call. The robot lines require me to enter a credit card number to speak to someone which ofcourse I cannot do.

You have no interest in working with me. Your telephone lines are specifically designed NOT to speak to people and I find it really poor. I have a Discover credit card - the people on their help lines are based out of the USA and speak English. They are helpful and always explain things well. I believe the real reason I was denied is that you wont make any money out of me because I pay all my cards off when due.

Desired outcome: Explanation as to why I was REALLY denied a credit card.

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12:24 pm EST
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Citibank Checking account

I opened a Citibank checking account by mistake, did not fund it, and asked that it be closed. It is, in fact, marked closed. However I continue to receive emails re the account as if was still open, a debit card (which I did not request) is being sent to me. and your website is unresponsive. I have, by telephone, disputed an item on my AT&T Universal Card ending in 6036 (in reality a Citibank card) and have requested that the card be cancelled.

The disputed item on the credit card appears to be a book from Amazon, but when I checked my Amazon account, no such item appears, and I did not order a book from Amazon or anyone else.

Desired outcome: Cancellation of the charge on the credit card, cancellation of the credit card itself. Do not send me any cards. Cancellation and removal of the checking account. No more emails from Citibank.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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