Citibank
reviews and complaints

I recently transferred my life savings to citibank, and they are now threatening to freeze my accounts if I do not provide them with documentaion of ALL my assets and sources of all my money. I explained to them I have been saving for 55 years and there is no one source, but they will hear nothing of it.

They are abusing me for an unknown reason, and I would like it to stop. They have NO right to demand information about any assets I have unrelated to my account. What has happened to the USA?

I made no suspicious transactions.

On October 13th 2023, I was informed that my account was closed for fraud and I was not given any further information. My government benefits are deposited into that account and I don't have access to any of it. I do have access to my savings account. I have called and called and have been treated as though I am a criminal. I have been a Citi Bank customer for over 14 years.

I did a check deposit online and i still have not received my deposit called the number to check the status and they sent me to fraud deparment where they could not verify my cell phone number and my security name. They wouldnt transfer me to a supervisor. I never got any fraud alerts. And now they are saying i cant access my account via phone but i can online. I gave them all my information. im fixing to sue this company if i dont get a resoltion for a big check deposit.

I booked my reservation with my American Airlines Citi card.

First my flight was delayed cause g a missed connection and not arriving at hotel.

But most importantly I only stayed 2 times at hotel but was charged 3x. I’ve called disputed my stay paying 2x for 9/24 at Holiday inn express and suites south fork blvd Idaho falls Idaho. I spoke with melody, Megan and debra. All can see if but are waiting for Citi virtual cc to give the credit. Sounds like passing the buck to me.

I have been on-line and on phone for over an hour trying to see if I can get help with Citi bank flex plan and seems no one can help me. That has of Oct 27th I will have a payment of almost $700 due. What I was trying to do was either see if I could modify payment or cancel and just pay more like $300 a month this is towards a balance of under $5000 and I have a high credit score. I am very upset that I am told I am locked in with no alternatives. Michelle Straub

In July 2021 I used my card to buy a flight ticket when in Central African Republic and it didn't went through and a few weeks letter I tried to use my card in a ATM machine in Ouagadougou, Burkina Faso and it was blocked. As I left the US I tried by call, chats to get it fixed but it didn't until my card expired. Yesterday I got a message that my account will be inactive soon. I can't access my online profile to read that message because the number on file is no longer accurate. I tried to book an online video appointement but it's not possible.

Went to the CitiBank near me to request past bank statements. The woman who helped me explained that I could not get a copy there since my account was closed and that she would put in a request for me and I would receive it by email. Gave me a password and assured to me that everything would fine. They sent me the wrong statements. So I called the number that was provided and the guy said I had to go into the bank to get the statements. Which I already did and was told I can't get them in the bank. The guy was rude and wouldn't get me a supervisor. I hate talking to a machine.

I have found the "Know Your Customer" inquirees of these past few weeks to be not only intrusive but not efficient. On a checking acct that my wife and I have had for about 50 years...she is getting personal questions and then is requested to give her full SSN, account number(s) with Citi and images of ID documents.

We have complied with these and transnitted information, but today had a long phone encounter with a rep from KYC unit where the person desired more information and was rude, not helpful and kept repeating her questions without listening to us as if we were idiots.

Tried calling the unit back to speak with someone else and after 5 attempts and being in phone queue 15 min+ each time, we gave up.

Honestly, we are seriously considering terminating our banling replationship with Citibank after all these many years,

your ref #: KYC-[protected]

Tom Buckridge

[protected]

I recently reached out to Citi advising them, I could not have an auto debit taken from my checking account on 9/11 due to an expected deposit arriving later.

I was told my payment would be moved to the latter part of the month. I stated more than a few times that if it came out on the 11th it would bounce. The Citi rep claimed she understood and need not be concerned.

The payment came out on the 11th..and my bank charged me 36.00 for the return.

Lesson learned: Don't trust what the reps tell you.

You owe me 36.00..I also want a letter to show my bank, I called you guys about this issue and was misled. This is due to the fact I have never been overdrawn. You embarrassed me in front of my bank.

Citibank processed three stop payments as disputes which I stressed were not disputes but double payments for the same service as the merchants were charging for renewals and I wasn't aware so I paid as well. I just needed the payments stopped.

Citi filed these as disputes and then locked me out of my account for excessive disputes and fraud on the account. I stressed repeatedly that this was my doing.

Citi claimed that all ACH payments or any withdrawals would be denied or returned. Instead, they continued processing these.

They will not release my funds or reconsider their decision to close the account even with all the recorded calls as evidence.

They will not give me access to my funds including those which were deposited once they locked down the account.

They have lied, misled, misprocessed, and are quite rude

I am willing to make arrangements to pay-off my credit card bill; however, it appears you only work with the folks who are facing hardships. It's nice that you help those who do not pay their bills to avoid bankruptcy; however, I have been a great client who has made my payments on-time every time in the past as well as on-going. Stop helping the less fortunate and take in consideration that we are all here just trying to get our next paycheck to make our payments on-time. It is considered discrimination when you help those who are unable to pay; however, do not consider the ones who were your best customers. I will never barrow from Citibank again in my lifetime; that you will be assure of. I have also hired a lawyer to look further into my compliant as it is defiantly valid regarding discriminating against those who pay bills on-time.