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Aetna Customer Care Service

Aetna Inc.

151 Farmington Ave
Hartford
Connecticut
United States - 06156

Customer Support Phone Numbers

Phone:
+1 800 872 3862 0 0
 
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Aetna Complaints & Reviews

Aetna / Life Insurance confirmation

Nn
NNsn on May 23, 2016
I retired from Owens Corning in 2006 that had provided life insurance while I was working. In 2008, per my employer website, I contacted Aetna to see if I still had some life insurance as a retirement benefit. I told the representative at Aetna I had retired in 2006 and she looked up my...

Aetna / Health insurance coverage

Sh
sheshe1124 on Apr 13, 2016
My Daughter lives in Cold Spring Kentucky, she has health insurance (aetna) thru Kentucky medicaid. She has been in and out(mostly in) of the hospital for the past week due to adhesion's on her small intestines that are obstructing her bowel which results from Crohn's disease...

Aetna Medical Ins. / Walmart - Texas, Houston / medical treatment

Ge
george l simpson on Oct 4, 2013
july 17th 2013, i was set for back sugery.14 hours before showup time at the hospt.i received a call statting my surgery had ben denied.i was already given a out of pocket amount to pay at admission.ihad to take a leave of absence on july 12th because of the pain.aetna wanted other thing...

Aetna - Florida / Terrible Service/Lies

Ka
Kate6667 on Sep 13, 2013
Having a terrible time with Aetna with getting prescriptions. They just lie every time you talk to them. I finally got one to admit that the doctor had sent in a request and they had denied it after they kept saying the doctor hadn't submitted anything. I had the denial in my hand...

Aetna - Florida, Winter Haven / Denied Maternity coverage 12 weeks into the pregnancy

Sh
SharynS on May 22, 2013
My daughter has dependent coverage on my health insurance through my employer. In March of 2013, she became pregnant. I downloaded my policy coverage and saw in the policy that pregnancy was covered. I called AETNA to confirm that her pregnancy was covered. One of their representatives assured me...

Aetna / Aetna Refuses To Pay Medical Claims

Ur
Urgent Care on May 15, 2013
My medical follow-ups were refused, because Aetna failed to pay my existing claims. I contacted Aetna on numerous occasions and their representatives said the claims were satisfied. However, Aetna’s online resources reflect that the claims are not paid. Also, I’m refused...

Aetna - Texas / claim denial

Ja
j-a-c on Feb 16, 2013
Being at age of 69.5 Aetna approved primary care physician directed me to get a shingles vaccination. His office doesn't keep the vaccine due to storage requirements. He said to go to a pharmacy to get the vaccination. I went to Kroger where I have had prescriptions filled for one...

Aetna - California / Service, coverage, everything

Fr
Frustrated man on Jan 11, 2013
Can not stand Aetna anymore. I have never had so much trouble with an insurance company as I have with Aetna. Last year I had to change Dr.'s twice because they no longer accept Aetna. One of those Dr.' Has been my family's Dr. For the last 15 years. To add to my frustration...

Aetna - Florida / Slow to pay

Sh
shelly p on Dec 13, 2012
They are the rudest when you finally reach someone. They lied to me, and told me that my claim was approved, ONLY AFTER I told them that my reason being out was a nationwide LAW, so what was the hold up? I have been out of work, and without pay for 6 weeks now, and still no paycheck. So, 3...

Aetna Hmo / Retroactive denial of benefits

Gi
Girome on Sep 6, 2012
My Aetna summary plan description clearly states that 60 visits per year are covered for physical therapy. Nowhere does it state that after 25 visits the PT would be subject to medical review. I underwent radial head surgery on New Year's eve and have undergone painful and...

Src An Aetna Company / Deductions without permission

SRC Aetna began collecting payments from my paychecks 5 months after coverage had been terminated. Now I am fighting them to get my money back and to stop the insurance deductions. They refuse to dis-enroll/un-enroll me, even though technically I was dis-enrolled last August because I have...

Aetna Of Texas - Texas / Family policy

Ra
RAINA12 on Jun 7, 2012
Where do I begin? Without going through every instance of denial, over charging, incorrect billing etc. that AETNA put me through - I will just tell you to never do business with AETNA health insurance. I paid over $6, 000 in premiums and they would not even pay for a $275.00 lab bill for...

Aetna/medicare Supplement - Georgia / Lying about Med Supp rates

Un
unx on May 31, 2012
I was told that my medicare supplement F was only $128 and that it was guaranteed not to increase. It did and I feel I was lied to. It increased to almost $200. This was not supposed to happen. I bought this over the internet and phone from Medigap 360 with an agent that I never saw that...

Aetna Src, An Atena Company - Florida, Orlando / Claim denial of everything

Be
Benjamin Browder on Mar 12, 2012
I began having terrible pain in my right leg in March 2011. I worked as a server at UNO Chicago Grill in Orlando.I started in October 2010. I believe in insurance and thought it was an attractive perk. I signed up for the max and best quality immediately. I complained several times to my...

Aarp / Aetna Health Insurance - Texas / 25% up-charge Because of $7.51 Rx

Ri
Ricardo R on Feb 4, 2012
AARP Essential Premier Health Insurance Plan. Aetna charged me a 25% up-charge because of a $7.51 Rx that had a total annual cost of $30.04 to $37.55. I even paid 100% of the total cost. Now I don't need the Rx and Aetna refuses to lower my rate with a letter from my doctor. They...

Aetna Ppo / denial of coverage

Mb
mbrot on Oct 22, 2011
After four years of chronic, disabling gastric pain, last year my wife was finally diagnosed at the Cleveland Clinic and a method of pain treatment was strongly recommended by two of the best doctors in the world in this field. After months of appeals, Aetna's final decision was to...

Aetna Ad&d Insurance / Denial Letter will not Pay

Ta
taben on Aug 10, 2011
My mother passed away on June 18th, 2009. My father had AD&D insurance with Aetna through his employer. The Medical Examiner ruled my mother’s death an accident. My father recieved a letter from Aetna in September stating that all claims will be processed. Six months later, still...

Aetna Insurance - Kentucky / Fraud

Bo
Bob Hea on Aug 5, 2011
State Corporation Commission Virginia Bureau of Insurance PO Box 1157 Richmond, VA. 23218 Charles Sisk Jr. Fax (804) 371-9944 County of Delaware County Consumer Affairs 201 West Front Street Media, PA 19063 Roslyn Jackson Aetna Disability Insurance Company PO Box 14554 Lexington, KY...

Aetna- Florida - Florida, Jacksonville / Preventive care not paid

Ae
AETNA cheated on Jul 19, 2011
AETNA has sent me a brochure and email advising myself and family to take annual preventive check up with my Doctor last year end. I paid my premium for the entire year and went for the physical for first time. ( Annual physical is 100 % covered without deductible per AETNA !) Doctor...

Aetna / Worst Health Insurance

J7
J763 on Jun 12, 2011
Aetna has major problems with it's customer service and website which is not user friendly. I am working 3 part time jobs so I have very little time to contact Aetna. I wanted to upgrade my insurance but I'm told I need to reapply.. i've gone to website and have no clue...

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