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Charter Communications

Charter Communications FCS

12405 Powerscourt Dr
Saint Louis Park
United States - MO63131-3673
Customer Care
+1 877 254 0870
+1 877 906 9121
+1 636 207 5100
+1 888 438 2427
+1 855 839 4691
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Charter Communications Complaints & Reviews

Charter Communications - Bundle package and customer service

Posted: 2015-09-28 by    Reviewer53353
Complaint Rating:  0 % with 0 votes
I ordered charter bundle package. Wanted to pay for 6 months up front. No problem the representative on the phone said she quoted me the price setup the installation and took payment. This was in February. The team came out installed equipment and everything was great. Than May came and I received...

Charter Communications - High price, low variety, bad customer service

Posted: 2015-08-27 by    Reviewer45803
Complaint Rating:  0 % with 0 votes
Prices start out fairly reasonable but as the package perks drop the price goes way up, just like satellite TV does. The premium channels rarely have anything reasonably new. They rotate the same bunch of movies around that we were tired of long ago. Adam Sandler, Sandra Bullock, Keanu Reeves,...

Charter Communications - DVD Box

Posted: 2015-04-26 by    Joel Joergensen
Complaint Rating:  0 % with 0 votes
This past week Charter has replaced 2 DVD boxes in our dining room. The last time a service representative replaced it with an older box that only lets you program for a few hours where the newer boxes let's you program a week or longer.
The company makes you feel like an idiot when...

Charter Communications - Charter Contract Buyout BEWARE

Posted: 2014-09-30 by    Jeremy Warren85
Complaint Rating:  100 % with 1 votes
I just started Charter services and the reason I switched to them from Dish was because of the Contract Buyout promo that was going on. To make a long story short, I was charged an Early Termination Fees (ETF) From Dish in the amount of $280 and submitted that to charter. I paid the bill off...

Charter Communications - Tech support

Posted: 2014-08-01 by    M Ham
Complaint Rating:  0 % with 0 votes
I have one of my 3 cable boxes that stopped sending a signal to the TV. I called Charter for help only to land in some automated tech support b.s. that wasted about 10 mins of my time trying to send corrective signals to another TV in the house. When I kept telling the auto service that the...

Charter Communications - Tennessee

Posted: 2013-12-27 by    Lopezland
Complaint Rating:  0 % with 0 votes
I have tried contacting customer service to ask for assistance with lowering my bill and they were extremely rude. The person on the phone would not help when I tried explaining that my bill was way to high. I have always had a set price and for some reason my bill keeps being raised. For the...

Charter Communication - Constant Lying and Tricking Customers

Posted: 2013-09-21 by    CharterLies
Complaint Rating:  0 % with 0 votes
1. Charter Communication is pushing all customers into what they call an upgrade. It is a package of useless services we don't need.
2. I went through 4 people when I received the "push" letter including Scott who was supposed to lower the bill to $125.96 and two useless supervisors....

Charter Communications - California - customer service

Posted: 2013-04-07 by    catherine12
Complaint Rating:  67 % with 3 votes
I called to request a payment extension due to a delayed paycheck.The customer service rep was very difficult to understand and refused to give a 5 day extension.And proceeded to tell me that my services would be interrupted if I didnt pay right than n there.I have taken services off to make...

Charter Communication - Texas, Fort Worth - Installation

Posted: 2013-04-02 by    SamanthaE
Complaint Rating:  0 % with 0 votes
I have Charter for cable, internet, and home phone. On September 20, 2012 a technician came to my house to fix my box. He took my old box out and went to his truck to get a new one. He came in and the box HAD NO PACKAGING on it and set it on my old box. I was minding my own business cleaning...

Charter Communications - Texas, North Richland Hills - service

Posted: 2013-03-30 by    roger davis 1
Complaint Rating:  100 % with 1 votes
I have read the reviews for charter communications on several sites, my complaints are mostly all of the ones mentioned but here is my story as short as possible. Customer since 1999 due to the fact that I wanted a bundle package and did not want to use AT&T or one of their subsidiaries. It...

Charter Communications - poor help service

Posted: 2012-12-14 by    ispeakenglish
Complaint Rating:  0 % with 0 votes
I had a 1/2 hour chat about a really simple question. "How do I search on any particular show to see when and if it airs". Charter's employees don't understand English. They cut and pasted info into the chat instead of addressing the question; I never got an answer. I had to ask numerous...

Charter Communications - Alabama, Fort Payne - poor service

Posted: 2012-08-29 by    papa green
Complaint Rating:  0 % with 0 votes
Charter moved in and took over our local provider. 7 months ago a car struck a power pole and knocked out our service. Several days later service was restored, however since then we have had extremely poor service. We have had every tech support person out to the point where we know each other...

Charter Communication - Illinois, Cahokia - Service

Posted: 2012-08-10 by    charge happy charter
Complaint Rating:  0 % with 0 votes
Beware of charter coming out to check there equipment.
Our charter internet goes off multiple times a day for the last 2 months.
They sent someone out here just to tell there's nothing wrong inside, but that we have a bad signal in the
outside line that he couldnt...

Charter Communications - Michigan, Zeeland - Billing, WiFi

Posted: 2012-08-05 by    Service Sucks
Complaint Rating:  0 % with 1 votes
Charter sucks: When you are a month behind they don't have the common decency to give you a recorded courtesy call that your service is about to be disconnected for non payment. Mind you 1 freaking month In addition to that if you want to use your computer in different rooms there is an...

Charter Communications - Bad Billing System

Posted: 2012-06-29 by    TruTest
Complaint Rating:  67 % with 3 votes
The day before the Super Bowl, I received a "final notice" in the mail from Charter warning me that if I did not pay my "outstanding balance" my service would be disconnected... which was news to me since I had paid my bill on time every month since I signed up! After calling customer service...

Charter Communications - Michigan, Zeeland - cancelled service never receieved last bill

Posted: 2012-06-29 by    unhappycablecustomer
Complaint Rating:  100 % with 1 votes
I cancelled services on May 25, 2012 and expect4ed to recieve the final bill. I never received the final bill instead I recieved a call from the collection agency because I was placed with them on June 21, 2012. I then contacted Charter and they told oops the final bill was not even printed...

Charter Communications Pendleton - Oregon, Pendleton - Employment Practices

Posted: 2012-05-08 by    eogirl
Complaint Rating:  100 % with 2 votes
Not only are they a poor service provider they are a crummy employer. Fired a worker in Pendleton after 32 years of service, supposedly for taking an extra 20 minutes on a break. Isolated incident and no prior warnings. Just want to hire younger worker at less pay and avoid paying retirement....

Charter Communications - Alabama, Decatur - HARDLINE COLLECTION PRACTICES

Posted: 2012-02-01 by    CDBAMA
Complaint Rating:  100 % with 1 votes
Charter Communications has reached a new low (hard to believe but true!) We made a payment of 164.12 for our business one week ago, and today they sent one of the contract (yes, CONTRACT) henchmen out to cut off our service.
I got a call from one of my staff members who informed me "Charter...

Charter Communications - Please Help Me Get My Cable Fixed And A Credit I Deserve

Posted: 2011-12-21 by    William
Complaint Rating:  0 % with 0 votes
I have had nothing but problems with the way my dvr is working in my living room. It is NOT just this dvr because they have been switched out multiple times. This is what I have been expieriencing with my cable service. At first there was a lot of lagging and then switching from upper channels...

Charter Communications - Wisconsin - Rate Hikes/Switching to Business Bundle a Nightmare!

Posted: 2011-12-17 by    Homr based business
Complaint Rating:  100 % with 1 votes
We recently got our usually bill (which has gone up yearly even though promised a fixed rate) and it had jumped again due to now being out of our promotion. The young guy stated that he couldn't help me find a better rate than the one we were going to be billed for now, so I asked him about...

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