Optimum’s earns a 1.2-star rating from 1021 reviews, showing that the majority of subscribers are dissatisfied with service.
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Upset customer
I cancelled my phone service about 5 years ago and yet all these years I have been charged 15.00 a month for this service. I was told my internet would be79.00 a month for internet only and never had a reason to check my bill as I trusted what the service provider told me. I want a refund for all those payments for the phone i cancelled YEARS ago.. I was told by a supervisor it is my fault. This is unacceptable as it is the company's fault and not the customer to be blamed. Please help me.
Recommendation: Do not use
Mixed Experiences with Optimum: A Customer's Perspective
Optimum, like any service provider, has its ups and downs. While some customers have faced challenges with billing, customer service, and technical issues, others have praised the reliability and quality of the service. It's essential to consider your specific needs and expectations before committing to Optimum. Remember, every customer's experience is unique, so it's worth exploring all aspects of the service before making a decision.
doesnt seem to be unique problems. ive had them for years and its been a touch and go relationship. if we had better i sure would go for it.
horrible support
i have had trouble with my internet in Midland since i got here. 3 times in 1 months period! this 3rd time, i have been without internet for a week and 2 days as im typing this. they told me on Saturday, as a technician came out to trouble shoot it, that they will have to send someone else out here to fix it. and since they are coming from out of town, they wont get there until Friday, which is today. i called them yesterday, actually they called me. To verify if I was still without service. and i told them of course. you guys have some workers coming tomorrow to fix it. the guy told me there was nothing in the schedule or notes of that. so now thery are sending another technician tomorrow to check the problem...100/10 would not recommend!
Recommendation: dont. never.
totally get it. watch out they will charge u if they find a reason.
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Pros
- High-speed internet options
- Bundled service discounts
- 24/7 customer support
- Extensive channel lineups
- No-contract plans available
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Cons
- Limited regional availability
- Contractual price hikes post-promotion
- Comparatively slower upload speeds
- Potential for customer service issues
Screwed by Optimum
I was paying for 1gig until today July 17, 2023 from the beginning of the year. After complains about freezing or not connectivity, I found out I was receiving only 100mbps from this company. It is a shame that we have a cheating company when we really needed internet so much. Now I am looking for a better service and an honest company. Or maybe I have to stick with the cheating company? Miro (07940)
Recommendation: Keep checking your speed and make sure they do not screw you around.
call the FCC or your senator
bait and switch method of marketing using $15 cell phone add on to your internet services ,that is useless ( 1 GB data and intermittant service, dropped critical calls, and NO customer service available unless you sit on the line for long periods of time.
If you want a phone and service that works you must pay more. FCC notified.
roger that
tech comes to my house to switch out old equiptment.ywo weeks later they shut my service without notification.when i call they tell me i didnt return there modem.now they want 500 $ they cant restore service for ten days.they are beyond terrible also tech left my gate open and my dog got out
everyone at optimum is very polite and very incompetent took two days to figure out why i was shut off.cant imagine how long it will take to get service back if im stupid enough to stay with them but this is a duopoly
totally agree
i just noticed that optimum had removed channel 143 from my basic TV service this was a channel i did watch now i have 1 less channel and you dont have many channels on there basic tv service already why did they do that ?/
Many channels buffer to were you can not even watch the program
Optimum disconnect our 800 number when we wanted to go to Vontage. We are not receiving any calls. Please call us at [protected]. This is an URGENT matter. Please help.
sounds like u need to contact the FCC or simular. call your senator or congressman.
Constant 3 year battle to fix my internet speeds
I can't wait for a new service provider to be in my area, Optimum think's it's funny to promise services and they thought it was funny that my career was ruined, they won't think it's funny when they get a "Service of Process" here soon if this doesn't stop. You can't promise things you don't have!
Recently search on remote/ optimum cable not working.
Optimum Complaints 1017
All cable services and lack of communication from Optimum
During hurricane Helene the cables for Optimum service were damaged and downed. This was 27 Sept 2024.
Since then we have had two messages from Optimum via text. The fist saying ‘Service is restored’. The second on 14 October saying we’re aware of an outage.
Since then there has been ZERO communication or indication of service restoration timeline.
Claimed loss: So far $50 to my cell provider to cover extra data as there is no Optimum Wi-Fi.
Desired outcome: Some communication re. Timeline for restoration from Optimum
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
email assistance
opened chat box. The problem continues to be when i open an email i can read it fine, but when I print it, the email menu box blocks 1/2 of the email so I can only print 1/2 of the email. The first chat box guy said he wanted a picture so I did a screen shot and sent it to him. He then said Optimun does not help customers with email problems anymore. Wow. The second guy gave me the number to billing which I called. Once I explained the issue he said, Oh this is billing so we can't help you". I got back on the phone and ended up with billing again. This poor lady said that her manager would call me back in about 2 to 3 hours. I've heard this before and no one ever called me. Wow. What is the issue with you guys?
Claimed loss: my sanity
Desired outcome: regain my sanity
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
Customer service
File complaints against customers. Services. Past few month about information to. My client bout credit on bill. Refund. Back. On card that was auto. Pay)
My. Name is lawrence castle attoney of law) will. File against
Customer services. We. Will. File complaint nys. Customer board next few. Months) my. Cilient. Was giving fasle.Informations. Each.
Customer service they gave him account number #.[protected])
They told him that that refund will. Be back. On card 3-5-business day)
Thank. You.
5/24/2024)
Claimed loss: $80.00 DOLLAR CREDIT TO.ACCOUNT.5/7/2024)
Desired outcome: CUSTOMER SERVICE
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Is Optimum Legit?
Optimum earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Optimum. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Optimum.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Optimum.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Optimum appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Optimum and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Optimum has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 1017 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Optimum has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.
- We conducted a search on social media and found several negative reviews related to Optimum. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
(less) optimum is terrible!
Internet service goes down this morning for more then 30 minutes. I'm in a trade, lost service and consequently $3k. (Less) Optimum customer care doesn't care at all! They're chat trained service personnel says they understand, apologize, etc...They don't care, they don't have to; they're the only provider. Their service sucks and they're expensive. Last month a bill was passed that claims regulation will now be done by the Feds over internet throwing it in the same arena as water, gas, and utilities. Until this point We the People have never had an outlet to file a formal complaint to support and remedy our plight. How the hell is that even possible? What's happened to America?
Claimed loss: $3100
Desired outcome: Reimburse my account for $3100 as a result of internet being down and being responsible for me not being able to access my trading platform and execute a profitable trade.
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Internet / tv
outage.. call line says utility to blame...yes you are the utility your cable has been the the only one since wednesday.it is into and strung across the street where hundreds of cars are running over it.It seems like all the claims that are made on your WV ads are complete false hoods since all we get are lies and then when we call during normal business hours we get someone from the far east that has no idea what problem might be.
Claimed loss: bill adj from tue to when ever gets restored
Desired outcome: either get fixed or remove me from service retroactively
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Internet and television
My name is Miriam Brenn, and I am writing this complaint in behalf of my 99.5 year old mother, Maria Taveras, residing at 1410 East Avenue, Bronx NY 10462. As I mentioned, my mom is 99.5 years old, due to her age, I got cameras installed in her apartment to monitor her at night. Uninterrupted internet service is absolutely necessary in order for the...
Read full review of OptimumLegacy plan
My wife had miss placed her cellphone. So we went to the Optimum store to see if they could find it. We were told they could not and they recommended that the phone be "disconnected", and if we found it would be reconnected, we were told that we would still have our Lagacy plan and that they guaranteed our payments would remain at $20.00 per month per line...
Read full review of OptimumNo internet service
I am a subscriber with Optimum. I was on and off having internet service from January 9th through the 18th,2024.
After the assistance of the advance techs and 2 new modems, I still had no service. A visit to my home on the 18th of January seemed to have resolved the issue.
I missed a day's work on January 10th because i did not have internet services.
I requested a credit, and was offered $80.00 which I do not think was enough for all of the inconvenience and loss of a day's pay.
I am requesting an increase in my credit.
Thank you
Email: [protected]@yahoo.com
Desired outcome: I would like in increase in my credit
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I forgot to include that I did not have any phone service.
Internet & tv service
My tv and internet service suddenly went out Friday morning. I check online and see there’s an outage in my area. That night, I see several Optimum vans outside my apartment building. They left and the outage remained. I reach out to customer service only to be told crews are working to resolve it asap. Saturday comes… still no service. I reach out again to customer service to be told the same message. No info on why there is an outage or an ETA on restoration. It’s going on two days with this outage. This is ridiculous for the high amount I’m paying for service. It’s time to switch providers.
Claimed loss: You can only file for an outage credit once the outage ends. What a joke.
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Consumer service rep. also slow internet
First i called at 11:57 am on January11, 2023 the first rep did not listen ni told i had a Dolcis 3;1 modem also a Wi-Fi 6 not only that i was plugged directly in my computer with a cat 8 that run beyond fast he continues to tell me my equipment was no good after i explain to him that i just up grade it! I don't who you hire but you need to FIRE them and...
Read full review of OptimumFemale weather forecasters
I have noticed in the few past months that the females (sound very young) doing the weather forecasts in the morning hours (5am-7am) have been (1) going off topic of forecasts (2) speaking to slow that they and are being cut off before forecast can be completed. This is EXTREMELY annoying. I have never seen it happen with Rich H, Alex C. I hate making this complaint since the weather has been male dominated but being an Optimum customer since it first started in the 1980s as I was just starting my first "real" job please help these women so they can be as good as Rich Hoffman and the others.
Desired outcome: Full weather broad casts
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Mobile...
I have been lied to by several people working for mobile.For that reason i returned a brand new unused phone...Your customer service people are horrible.Im being charged for an activation fee,and i have never touched the phone...I spoke to a man named joe and he sent me the return label,and when i told him what i had been through he said he would make sure everything would be refunded as soon as the phone was returned...Another lie...I need someone that understands english...We are loosing alot in translation...Janice pacifico again im on hold for a long time to speak to a represenative...Hate this very poor servicee this is going on since i was lied to on black friday.
Desired outcome: the service was not cancelled when the phone was returned...as the retention manager Joe lied and said he will watch my case and when the phone is received,they will issue me a full credit.........obviously he didnt do his job......
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Ubee modem for faster internet / WiFi service. Request an earlier date
Account # [protected]
Upon receiving this box, I did a self-install procedure. Nothing works. Called for technical support on December 1, 2023. An appointment was made for December 6, 2023. I realize by no connection I could not even print. Upon that, I also realize I could not get online for a college course. I request an earlier appointment. ON December 2, 2023, a technical support technician informed me that I have to wait until December 6. Since I was informed what I have to do, I feel as an 18-year plus month customer this type of conversation was not appropriate, and I do not have to do anything. I am paying out of pocket for internet. I just want an earlier appointment for my online course. On 3 December, I was promised a return call at 3pm CST, no call. I just cannot believe that there was no way of receiving an earlier appointment due to a college course.
Claimed loss: Paying for portable data for 5 days. $30.
Desired outcome: Request of an earlier technician due to online course.
Being denied login to Optimum webpage
Imagine not having access to your commercial email account for over 1 month.
That's the issue.
Been in communication with Optimum service and internet reps at least 15-20 times but problem still exists.
Specifically, the problem is that subsequent to entering a valid userid, password and exercising the submit button, the system responds with the following error message:" ! We're Sorry. An error has occured."
I've used multiple browsers, devices and reset the password multiple times but the problem remains unsolved.
My 1st complaint regarding this issue has been marked resolved. IT IS NOT!
Somewhere in the code is a command to spawn the error message " ! We're sorry. An error has occurred." This error message was purposely written into the code when a specific set of circumstances exist. Determine what that criteria is, why my attempts to login meet that criteria, and develop a fix. I've successfully used this id for 4 years prior to this incident.
Desired outcome: Take my problem seriously and take the appropriate measures to implement a successful resolution
6 weeks of semi-daily calling have finally resulted in resolution of my issue. It's a good day. I started by calling the contact number listed on the Optimum webpage. Service reps were always respectful and willing to help but the problem was beyond their knowledge level to solve. Issue was subsequently escalated. Received multiple texts and emails from the company confirming resolution of my issue which all proved to be false. However, the issue is now fixed.
Optimum poor service internet
I have 500Mbs currently and I requested an upgrade on 24 Nov 23 to 1Ghz and optimum agent said it would happened immediately, which it did not, as a matter of fact it went down to 300Mbs and connection then dropped for an hour, Optimum showed my speed 1G and no outages, but after resetting modem several times It came back up, but still only 300Mbs. Went on...
Read full review of OptimumTicket # [protected]; unable to access optimum account for the last month
I have been dealing with the issue of being unable to access my Optimum account for almost a month now. I receive the following system response subsequent to entering my login id, password and exercising the sign In button : !We're Sorry. An error has occurred." It's not a password issue, a browser issue or device issue. I've spoken with numerous service...
Read full review of OptimumPhone service
On October 31, 2023, I signed up for mobile service with Optimum due to their special that was being advertised and paid two (2) $20.00 fees for connection (I kept my same mobile phone number because I already have a mobile phone with Cspire. Also, I never cancelled my phone with Cspire). On November 1, 2023, I called Optimum Mobile and requested that my...
Read full review of OptimumTV service, Acc # [protected], Irving Dittmann
Weeks ago, I contacted your company by phone to inquire about any programs that you may have that would lower my monthly bill. I was told that I already had all the discounts that were available. So I asked, what if I canceled the internet & home phone service. What would just the TV service cost me. I was told that, If I did do that, that my monthly...
Read full review of OptimumInternet service
Lost internet connection on Friday Mid afternoon 10/27 and called and let them know that i lost internet connection, had been working fine all morning. Told them that there was a construction crew down the street installing cabling in the neighborhood and when they started digging i lost the connection. Optimum stated that there was no outages in my area...
Read full review of OptimumPoor internet service
it is impossible to get service from Optimum. Your automated service is terrible and very difficult to find a human from your service center that can speak English fluently. Once I find a person it is always the same solution. Did you reset your modem? They want the MAC address from their modem then everything looks good on our end and then they want to send out a technician and then they say the line is Ok. I had no internet access problem twice and I had to fix it myself by replacing the modem. Why do your employees don't know how to fix a problem? Is it because they are lazy, or not properly trained for customer support, or they don't care. I think Optimum Management needs to fix the problem, since they have hundreds of complaints. Meanwhile I am looking for a reliable internet service. Morris Broadband was never this bad.
Claimed loss: Poor speed and no internet access
Desired outcome: Compensation for no internet
About Optimum
Optimum provides its customers with a range of internet plans to suit different needs and budgets. From simple, low-cost plans with moderate internet speeds to high-speed fiber optic plans which offer superior download and upload speeds, Optimum has something for everyone. Additionally, the company offers a variety of add-ons such as enhanced security, unlimited data, and WiFi hotspot access to enhance the internet experience.
One of the key features of Optimum is its outstanding customer service. The company offers 24/7 customer support that is prompt, knowledgeable, and efficient. Customer service representatives can be reached through multiple channels, including phone, email, social media, and live chat.
Another aspect that sets Optimum apart from its competitors is its user-friendly website and app. Customers can easily manage their accounts, pay their bills, and troubleshoot any issues through the Optimum app or website.
In conclusion, Optimum is an exceptional ISP that is dedicated to providing its customers with fast, reliable internet service and excellent customer support. With a range of internet plans to choose from and multiple options for add-ons and customer service, Optimum is an ideal choice for anyone looking for top-notch internet service.
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Overview of Optimum complaint handling
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Optimum Contacts
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Optimum phone numbers+1 (866) 200-7273+1 (866) 200-7273Click up if you have successfully reached Optimum by calling +1 (866) 200-7273 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (866) 200-7273 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (866) 200-7273 phone number 27 27 users reported that they have UNsuccessfully reached Optimum by calling +1 (866) 200-7273 phone numberCustomer Service+1 (973) 230-6048+1 (973) 230-6048Click up if you have successfully reached Optimum by calling +1 (973) 230-6048 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-6048 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-6048 phone number 1 1 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-6048 phone numberNew Jersey, CS+1 (973) 230-2037+1 (973) 230-2037Click up if you have successfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (973) 230-2037 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (973) 230-2037 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (973) 230-2037 phone numberNew Jersey, Sales+1 (203) 870-2583+1 (203) 870-2583Click up if you have successfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2583 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2583 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2583 phone numberConnecticut, CS+1 (203) 870-2492+1 (203) 870-2492Click up if you have successfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (203) 870-2492 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (203) 870-2492 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (203) 870-2492 phone numberConnecticut, Sales+1 (631) 393-0637+1 (631) 393-0637Click up if you have successfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (631) 393-0637 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0637 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0637 phone numberLong Island, CS+1 (631) 393-0707+1 (631) 393-0707Click up if you have successfully reached Optimum by calling +1 (631) 393-0707 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (631) 393-0707 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (631) 393-0707 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (631) 393-0707 phone numberLong Island, Sales+1 (718) 860-3514+1 (718) 860-3514Click up if you have successfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 860-3514 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 860-3514 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 860-3514 phone numberNY: Bronx / Brooklyn / Westchester, CS+1 (718) 975-1140+1 (718) 975-1140Click up if you have successfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have successfully reached Optimum by calling +1 (718) 975-1140 phone number Click down if you have unsuccessfully reached Optimum by calling +1 (718) 975-1140 phone number 0 0 users reported that they have UNsuccessfully reached Optimum by calling +1 (718) 975-1140 phone numberNY: Bronx / Brooklyn / Westchester, Sales
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Optimum emailscontact@optimum.com100%Confidence score: 100%Support
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Optimum address6 Corporate Center Drive, Melville, New York, 11747, United States
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Optimum social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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same problem here. finally got them to cancel the non existant phone i havent had for years, they did give credit for some of it. yikes