Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
CenturyLink Logo



930 15th St. 11th Floor
United States - 80202
Customer Care
Go to CenturyLink:    Twitter  Facebook      

CenturyLink Complaints & Reviews

CenturyLink - Colorado, Denver - Isp service

Posted: 2015-11-13 by    Reviewer86786
Complaint Rating:  0 % with 0 votes
Getting tired of this problem. Have major problem with the line coming from centurylinks side of the internet service. Approximately, every 5 to 10 minutes. They drop the dsl connection. I can't even read my email! Worse yet. When I go to reset the modem as per tech. support telling me...

CenturyLink - Bad Phone and Internet

Posted: 2015-11-11 by    John P1
Complaint Rating:  0 % with 0 votes
I would caution anyone considering the phony so called Cop. To shop else where and don't even get them as a last resort. They refused to let me cancel service / They lied and said I was on a which I am not and they forced me to have there lousy service and horrible customer dis-service.service.When...

Century Link - Florida, Naples - Charges

Posted: 2015-10-27 by    Yogesh Malhotra
Complaint Rating:  0 % with 0 votes
I was contracted for two years for the Internet and prism TV with Century Link. I was told that my monthly bill including all modem, HD and DVR costs will be $89 plus taxes. Now when I receive the bill it is double that amount and my calls to Century Link has been unsuccessful. I was told that...

Century Link - Monthly bill

Posted: 2015-10-21 by    Mandm Wynn
Complaint Rating:  0 % with 0 votes
I was told that my monthly bill would be 20 dollars a month, I added caller ID, for 10.00 more a month which should have been 33.33, but now was told that my bill is 45, 87. I was told that the federal charges would be 10.87. Taxes and Federal. Seriously? 10.87?...

Century Link - Colorado, Fort Collins - Customer Service Experience

Posted: 2015-10-21 by    ssteele1224
Complaint Rating:  0 % with 0 votes
I had literally the worst customer service experience I have ever had from the Century Link team. I have been a faithful customer since 2002. I paid my bill on time every month. I received a bill stating I had not paid my bill for several months. I created an investigation and provided all of...

CenturyLink - New Mexico, Cerrillos - Internet/Landline

Posted: 2015-10-12 by    Reviewer61916
Complaint Rating:  0 % with 0 votes
I hate this company. 1/4 to half of my bill is taxes. My bill for my landline is $17. Taxes are $13. My internet is $65. Taxes are $16. If I use my landline for long distance, they tax that too! It's a racket and their days are numbered. Ride that wave while you can CenturyLink because I'm done...

CenturyLink - Washington, Seattle - Customer service here is some of the worst i've ever experienced

Posted: 2015-10-12 by    Reviewer88983
Complaint Rating:  0 % with 0 votes
I have been dealing with a billing issue since June 2015. It has taken as long as 2 hours to get through to customer service. Because I have never missed a payment with this company, I am in their "Loyalty Program". Apparently, being a good paying, loyal customer means we get lied...

CenturyLink - New York, New York - Wrong number listed for CenturyLink support

Posted: 2015-09-23 by    Reviewer27579
Complaint Rating:  0 % with 0 votes

Yesterday, I made a call to what I thought was Centurylink support. The number listed off Google was 1-855-755-4934. I gave the guy the OK to come into my computer to track the problem…Which was not getting mail. Ive had this done before so was OK, until he showed me some...

Centurylink / Prism - Prism TV and billing

Posted: 2015-09-04 by    JohnnyOhhhh
Complaint Rating:  0 % with 0 votes
Prism TV experience…….First the billing; to sign up was offered great promotions for a year. At 7 months promotions dropped off and for the month prior I was peppered with emails and mailer cards pushing me to auto-pay, curious? Of course I called C.S. to ask why my bill jumped so dramatically,...

Centurylink Internet - Utah, Roy - Fraudulent termination fees

Posted: 2015-08-04 by    Linda Klein Berrett
Complaint Rating:  0 % with 0 votes
Please be aware of deceptive practices of Century link Internet. After trying to negotiate a cheaper price for their services, I was made an offer of 19.95 per month. The catch was you had to agree to a one year contract, and auto pay and paperless billing. I did not see the problem with that,...

Century Link - Connecticut, Portland - Business Phone Service

Posted: 2015-07-21 by    Asha Integrative Wellness
Complaint Rating:  0 % with 0 votes
Century Link has been nothing but difficult for our business. Our biggest issue is that a tech was supposed to come and fix our lines on 7/17/15 and never arrived. When we called century link they said someone arrived and our phones were fine. After stating no body showed up several times, I...

Centurylink Core Connect - Alabama, Salem - Try to work with the company and be punished!

Posted: 2015-06-22 by    Very-disappointed
Complaint Rating:  0 % with 0 votes
I have been a CenturyLink customer for over 10 years. I was promised when I changed locations that my internet speed was going to be 20mbps but when they got there, they said sorry it would only be 7mbps. I thought it was a good company and I tried to work with them, but after a few months,...

Century Link - Washington, Vancouver - Can not fix internet drop off

Posted: 2015-06-07 by    carrotbroccoli
Complaint Rating:  0 % with 0 votes
About two months ago we experienced internet issues. We had to always reset the modem finally called Century Link and received a new modem. Once we installed the modem our wireless stopped working. Called again and again another modem arrived, still no wireless finally decided to get a linksys...

Century Link - Arizona, Tucson - Poor Internet Service

Posted: 2015-05-03 by    WeAreNotAmused
Complaint Rating:  0 % with 0 votes
We signed up for Internet Service. We were off-line more than on. It took a least one call a day every day to trouble shoot. Some technicians were not able to solve the problem and told us that the lines in our area were "old" Other techs were helpful, and got us connected for a couple of hours....

Centurylink Internet - Returned modem, CL says didn't get it, credit score took a dive

Posted: 2015-04-07 by    washirv
Complaint Rating:  0 % with 0 votes
I canceled service in Oct 2013. I sent the leased DSL modem back with prepaid shipping label. I just happened to check credit report this morning, 4/7/2015, and it showed a derogatory mark which tanked my credit score. Turns out it's from Centurylink's modem, which they claim they...

Century Link - Florida, Ocala - Lousy Service

Posted: 2015-03-11 by    seekforjustice
Complaint Rating:  0 % with 0 votes
Today the internet service was down more than seven hours. When you the company is like calling some of government numbers. The number does not and if get lucky your call would be rotated to South East Asia. I have never been so humiliated with this company than any other company in my life....

Century Link - Washington, Prosser - False information

Posted: 2015-03-04 by    Jack Maljaars
Complaint Rating:  0 % with 0 votes
Century link has the worst customer service we have ever dealt with. We were quoted a $130 dollar package for our business with 3 lines and dedicated 8m internet. We added one line and it went to $214 . They came to hook up and tech hooked up only one line and internet. Then he came back to...

Centurylink Internet Kingwood - Worst ISP EVER - Exorbitant Rates & Horrible Service

Posted: 2015-02-13 by    Adrach
Complaint Rating:  0 % with 0 votes
Unfortunately, I had no other options for internet service providers, so I used CenturyLink DSL. This was by far the worst experience I've ever had with an ISP. They nickel & dime you every chance they get. I hate the fact that I was locked into a 1 to 2 year contract, and at the end of...

Century Link - California, Columbia - Excessive Billing

Posted: 2015-02-09 by    Sizor Mohanty
Complaint Rating:  100 % with 1 votes
Although I have talked with Direct TV and had availed a discount for my December 2014 bill, Century Link has over charged me not only for December but also for January 2015. They are simply not reacting to customer complaints. I do not have much time to chase them although I had to spent a considerable...

Century Link - New Mexico, Aztec - fraudulent billing practices

Posted: 2014-10-19 by    Tyss
Complaint Rating:  0 % with 0 votes
My wife and I moved back to NM from Wyoming in March of this year. I decided to give Century Link a try for internet service. We got the modem in the mail and got it hooked up. Service was very sporadic, and it got worse by the hour. In a matter of a day the internet was going down several times...

Share with Others

Contact Us


Investment Scams
Investment Scams
more videos More Videos
RSS Feed

Reply to