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CenturyLink Customer Care Service


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United States - 80202

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CenturyLink Complaints & Reviews

Century Link / Residential Phone/Internet Service

Jacki Unger on 2016-05-20
In August of 2015 my husband & I decided to forego our landline/internet services with Century Link (CL), in favor of our personal cell phones. On August (31st) I called CL & asked to be disconnected as of the 1st of September 2015, I was on the phone for a while getting all the info...

CenturyLink / Billing Charges

Sharon Schneeberger on 2016-05-05
I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an...

CenturyLink - Louisiana, Monroe / Super slow provider

Debbie on 2016-04-20
I'm very disappointed with CenturyLink and really have no idea what am I paying for! Their Internet is super slow, it's impossible to watch anything and I can't even listen to music online, because there is not enough speed just to load a small song! Contacted them many times and they...

CenturyLink - Washington, Seattle / Internet+Prism

Kevin Moraes on 2016-04-18
just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to seattle 3 months ago we signed up for internet and prism over the InternetChat on the centurylink website before we moved in. On the day of the move...

CenturyLink / Wrong Billing

Sleigh771 on 2016-04-04
Before I moved, I contacted Centurylink about where to send the modem back. The lady said she would mail me a shipping label, but I did not get it before I left, so I contacted Centurylink about where I can mail it. I boxed the modem and mailed it to that address with my account number...

CenturyLink / Prism / Bad service

freedommortgagesucks on 2016-04-02
Thinking this was a great deal I switched to prism with internet can't beat the price. Unfortunately you don't get service. Don't try to watch a show it will die in the middle of it. Dont try to buy a movie on demand it will die in the middle of it. I started to keep a log...

CenturyLink / An email expressing a change in my servises

Reviewer83275 on 2016-03-06
Iv'e been trying to get through somehow to obtain an auto pay with CenturyLink and was trying to get a new ID and password as neither items would work . That was yesterday. This morning I received an email informing me that I had requested a change to my CenturyLink services and that...

CenturyLink / Overcharged for the last 6 months

OUCHgotme on 2016-03-04
I have always recommended CL over the other cable provider in the area because they had always had great Customer Service until recently. First, you have to go through their robot answer system that does not understand Customer Service as a command, a far cry from the live person that used...

Century Link - Arizona, Phoenix / Billing and poor customer service

Lee Lowe on 2016-02-15
I have been paying my internet with century link for quite some time now. Set it up with their employee, was told no issues would happen again. Today I called to see why they sent me a disconnect notice for internet service and they say I have to pay $132.00 due to a late pmt that went...

CenturyLink - Colorado, Broomfield / Internet

Reviewer35165 on 2016-02-09
I've had three horrible experiences with centurylink. First of all let me say that before I retired I worked with the broadband development with qwest/kpmg venture and I am a master electrician with MCSE, CCNA, CNA Certs in computers so I have an expert's opinion as well. First horrible...

CenturyLink - Florida, Lehigh Acres / internet speeds constantly being throttled

Reviewer75278 on 2016-02-06
I have heard every level of excuse from this company, and every time they throttle my speeds down to 4mb/s. They have had to repair their weak infrastructure lines to my home twice, and I pay for a 8mb/s service and know it can get the full 8mb/s when they aren't throttling me. I have...

Century Link - Colorado, Parker / Internet Service

Reviewer99749 on 2016-02-03
We recently moved about 5 miles away from a home that we had Century Link internet service at 12 mbps. We have been told by Century Link that the fastest speed they can provide us at our new home is only 1.5 mbps. This is 2016 and to offer speeds that low in this day and age are...

CenturyLink - Arkansas, Atkins / Internet Speed

Reviewer79404 on 2016-02-02
I have been with Centurylink for 4 years. I have paid for 10 Mbps and have received 1.2 Mbps. I've been told that's ok because i'm paying for up to 10 Mbps. I have never even gotten close to that. They say in my area that's as good as it gets and they can't do anything about it. Why do I have...

Century Link / Vacation Plan

Patricia LaRue on 2016-01-25
We signed up for a CenturyLink account (basic phone service plus internet) because that's the ONLY reliable means of communication at the house in WI. We drive a semi cross country and are often away from home for weeks at a time. But when we're home, having phone & internet i...

CenturyLink - Missouri, Lebanon / Internet service

joelineman on 2016-01-23
In May of 2014 I bought a house and moved. I contacted centurylink and they said they could save me money by going to direct tv and internet. I was currently a customer of centurylink and when the day came to have my internet service connected and the direct tv installer showed up I called...

CenturyLink - Ohio, Avon / 25 Mbps Internet Service/Customer Service

Bill Reynolds on 2016-01-20
GET OFF OF CENTURYLINK SERVICES IF YOU CAN!!! I have spent the last week dealing with CenturyLink trying to get our internet service working. We were having strange error messages and other weird things happening on our DSL modem so Stephen looked into what might be going on and found out...

CenturyLink / DSL

bitbrush on 2016-01-12
Sent back our faulty modem but still got billed for the cost of the modem! Tried talking with a chat rep and they affirmed we would be credited back for the modem on our next bill. Well the next bill arrived and we've officially been charged. Talked with a chat representative a second time...

CenturyLink - Colorado, Denver / Billing for Internet

Inside Beauty on 2016-01-10
I've had internet service with CenturyLink for a few years, and I have never missed a payment. This new incident began on 10/28/15 when I upgraded from 12 mbps to 20 mbps which is a free upgrade - activated on November 10th, 2015. My account # 952-934-5113 which I've always used for my...

Century Link - Arizona, Mesa / Stay away from the Internet with them

NickFriese on 2015-12-29
Where to begin... When I first signed up, the put two accounts in my name and sent me two modem/routers. After an hour on the phone - they realized the mistake was on their end and closed one of the accounts. Yay! They did something correctly! The rest of the story has no happy points. I...

Century Link - Florida, Naples / Charges

Yogesh Malhotra on 2015-10-27
I was contracted for two years for the Internet and prism TV with Century Link. I was told that my monthly bill including all modem, HD and DVR costs will be $89 plus taxes. Now when I receive the bill it is double that amount and my calls to Century Link has been unsuccessful. I was told...

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