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930 15th St. 11th Floor
United States - 80202
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CenturyLink Complaints & Reviews

CenturyLink - Wrong number listed for CenturyLink support

Posted: 2015-09-23 by    Reviewer27579
Complaint Rating:  0 % with 0 votes

Yesterday, I made a call to what I thought was Centurylink support. The number listed off Google was 1-855-755-4934. I gave the guy the OK to come into my computer to track the problem…Which was not getting mail. Ive had this done before so was OK, until he showed me some...

Centurylink / Prism - Prism TV and billing

Posted: 2015-09-04 by    JohnnyOhhhh
Complaint Rating:  0 % with 0 votes
Prism TV experience…….First the billing; to sign up was offered great promotions for a year. At 7 months promotions dropped off and for the month prior I was peppered with emails and mailer cards pushing me to auto-pay, curious? Of course I called C.S. to ask why my bill jumped so dramatically,...

Centurylink Internet - Utah, Roy - Fraudulent termination fees

Posted: 2015-08-04 by    Linda Klein Berrett
Complaint Rating:  0 % with 0 votes
Please be aware of deceptive practices of Century link Internet. After trying to negotiate a cheaper price for their services, I was made an offer of 19.95 per month. The catch was you had to agree to a one year contract, and auto pay and paperless billing. I did not see the problem with that,...

Centurylink Core Connect - Alabama, Salem - Try to work with the company and be punished!

Posted: 2015-06-22 by    Very-disappointed
Complaint Rating:  0 % with 0 votes
I have been a CenturyLink customer for over 10 years. I was promised when I changed locations that my internet speed was going to be 20mbps but when they got there, they said sorry it would only be 7mbps. I thought it was a good company and I tried to work with them, but after a few months,...

Centurylink Internet - Returned modem, CL says didn't get it, credit score took a dive

Posted: 2015-04-07 by    washirv
Complaint Rating:  0 % with 0 votes
I canceled service in Oct 2013. I sent the leased DSL modem back with prepaid shipping label. I just happened to check credit report this morning, 4/7/2015, and it showed a derogatory mark which tanked my credit score. Turns out it's from Centurylink's modem, which they claim they...

Centurylink Internet Kingwood - Worst ISP EVER - Exorbitant Rates & Horrible Service

Posted: 2015-02-13 by    Adrach
Complaint Rating:  0 % with 0 votes
Unfortunately, I had no other options for internet service providers, so I used CenturyLink DSL. This was by far the worst experience I've ever had with an ISP. They nickel & dime you every chance they get. I hate the fact that I was locked into a 1 to 2 year contract, and at the end of...

Centurylink Prism And Myprepaidcenter - Florida, Orlando - promised visa rewards card

Posted: 2014-09-19 by    erik lehnsherr
Complaint Rating:  0 % with 0 votes
Young man came to the door to sell us Centurylink Prism. Promised us $100 visa rewards card. As you can see from this copy/paste:

Submitted Date: 06-09-2014
Expected Delivery Date: 09-03-2014
08-09-2014 - Accepted

They waited two *months* to accept...

Centurylink Internet - Internet download drops off to 3or even .87mbps paying for 10

Posted: 2014-09-05 by    jofrgr2
Complaint Rating:  0 % with 0 votes
we are paying for 10 mbps it is not to bad in the morning but in the afternoon drops to 3mbps even down to .87 this really messes up watching a movie online, techs check over the phone and Internet and say everything is fine sorry but it is not fine no way should there be a drop that large even...

Centurylink Communications - Overcharges in billing cycle

Posted: 2014-08-11 by    Kimmychris
Complaint Rating:  0 % with 0 votes
Centurylink telephone and Internet. I originally had Qwest as a provider for telephone services and Comcast ( now Xfinity) as my Internet provider, It became costly. Dish network had a special so I called to lower my bills, after two transfers I was set up with an associate for Centurylink....

Centurylink Warroad - Minnesota, Warroad - Poor internet

Posted: 2014-05-28 by    Mzcmkr
Complaint Rating:  100 % with 2 votes
We've been using Centurylink internet for 8 years. We purchased 6 mbps download for $54. a month. The first two years it was fine & worked beautifully. The past 6 years have been a nightmare. Only one person in our household can use the internet at one time & the speed runs anywhere from...

Centurylink - Highspeed Internet - Colorado, Littleton - Centurylink - Hidden Gimmicks

Posted: 2014-02-13 by    Ordinaryman
Complaint Rating:  0 % with 0 votes
At first, lets make it simple:
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed
there is no contract and I can disconnect connection if I am not satisfied with the connection.

- I ordered...

Centurylink Internet - Arizona, Phoenix - no loyalty help

Posted: 2013-12-02 by    michael d davis
Complaint Rating:  0 % with 0 votes
I called centurylink, talked to the MOST rude service rep. After getting her to be quite so I could talk to her, I explained that I have been a customer for many years and have NEVER been late paying my bill always paid in full. So why is my bill doubling ? She finally stated I don't deserve...

Qwest / Centurylink - Utah, Sandy - Door to Door Solicitors

Posted: 2013-10-02 by    HATE SOLICITORS
Complaint Rating:  100 % with 2 votes
On 10/2/13 two solicitors started to come to my door, I shook my head no & tried to shoo them away but they continued to my door, I shut the door & the overly aggressive female, rang the bell twice & then actually opened my storm door to knock. At that point I had to open my door and get nasty...

Centurylink Internet / Prism - Missouri, Columbia - Billing

Posted: 2013-08-05 by    elangley
Complaint Rating:  0 % with 0 votes
I signed up for Internet in August 2012 and for cable in September 2012. I moved out of State to live with my sister to help her care for her ill husband. I terminated my service as of June 21, 2013. That meant I terminated one month early for the Internet and two months early for the cable....

Centurylink Prism And Internet&phone - Florida, Cape Coral - outages, cutouts, flashes, six months

Posted: 2013-07-16 by    zcartom
Complaint Rating:  0 % with 0 votes
Everyone in cape Coral is having these problems, please contact me as I am prparing a CLASS ACTION LAWSUIT that will get us refunds or get the problem fixed, or both. I never got this upset with Sprint or any TV or internet provider untill these last six months with Centurylink. I will pay the...

Centurylink Prism - Florida, Ocala - Prism just doesn't stand up against the completion!!!

Posted: 2013-06-03 by    Roundaboutrc
Complaint Rating:  0 % with 0 votes
I switched from Comcast to Centurylink, bundle for bundle. Worst mistake I've made in a long time. TV service continually freezes for minutes at a time and audio and video get out of sync daily!!! It is really aggravating trying to watch a show and the audio is delayed by 5 seconds. Was...

Centurylink Dsl - Colorado, Broomfield - Slow DSL

Posted: 2013-04-07 by    TouchablePlague
Complaint Rating:  100 % with 1 votes
I am in Broomfield, CO and have been with Qwest/CenturyLink DSL for more than 5 years. I signed up for the priced for life guarantee at 1.5 MBps when Qwest was in charge, now I see my modem has the speed listed at 576 k, and since the switch to CL, I have seen my rates go up. More expensive...

Centurylink Service - Bad service to Employee

Posted: 2013-03-27 by    Singamravi
Complaint Rating:  100 % with 2 votes
I was an Employee of Centurylink for 8 years and I changed my employment recently. When it comes to Former Employee services they are really really very poor. They don't act or respond to mail, no info on whom to contact for any issues. I have been waiting for my W2 since 2 months and no...

Centurylink Prism - Florida, Tallahassee - fraud

Posted: 2013-03-02 by    KNSella
Complaint Rating:  100 % with 1 votes
Two gentlemen from CenturyLink came to our door with a deal for internet and TV services that would be cheaper than our regular service. They told us there was a thirty day guarantee. We accepted the deal but then found that the service lacked in quality so we canceled within the thirty days....

Centurylink (Qwest) - Minnesota, Austin - debited my card hundreds of dollars an

Posted: 2013-01-25 by    carolefurnesswhite
Complaint Rating:  0 % with 0 votes
CenturyLink (after I had paid my bill) charged my debit card, which my social security check is on hundreds of dollars. I called them everyday and they assurred me they would take care of it and debit it back. After three days of talking to them, and they all were dishonest I finally got someone...

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