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Windstream Communications Customer Care Service

Windstream Communications, Inc.

4001 N Rodney Parham Rd
Little Rock
United States - 72212-2442

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Windstream Communications Complaints & Reviews

Windstream Communications - Arkansas, Little Rock / Unauthorized 3rd-party "cramming" charge on Windstream bill

UnhappyCamper123 on 2016-04-25
I had an unauthorized 3rd-party charge on my 03/10/16 Windstream bill. It was $73.99 for an alleged 11 minute phone call to "050586568030" which is not an actual telephone number. I only have DSL internet through Windstream and have no telephone with which to make a call. I called Windstream...

Windstream - Kentucky, Louisville / Phone/Internet

bethwright on 2016-03-22
I signed on to Windstream back in June of 2012. Account # is 002558901. They had a special of $99.00 a month for life as long as there were no changes, or disconnections. I pay my bill via my bank on a monthly basis, knowing that it is always $188.17 a month. I just automatically pay...

Windstream Communications / Scam calls violating "Do Not Call Registry"

Reviewer17290 on 2016-01-11
Getting "Scam" calls from 205-561-5124. Windstream communications is the provider of service for this number. My numbers are registered on the National Do Not Call Registery. These calls are in violation of this Federal Communications Statue. The recording states that I have won a...

Windstream - New York, Pennellville / Phone & Internet

Adina72 on 2015-09-12
I have never had such a horrible experience with a company as I have with Windstream. I'll start from the beginning. About 3 months ago I called Windstream to see about changing our telephone & Internet service from Time Warner to Windstream. We had had Windstream in the past but we...

Windstream / Unreliable internet service, phone service

KBP1 on 2015-07-19
A few weeks ago my phone service was out for almost a week. When the tech came out he said the problem was due to WINDSTREAM using inside components OUTSIDE my house. The next week my internet service provided by WINDSTREAM was out for several days. This week my internet service provided...

Windstream Communication / The company states that we haven’t paid for the bills

Dahel on 2014-04-19
I’m really tired of the company Windstream Communication. We subscribed for their services and paid for them promptly, but the company suddenly switched off all services and no one replied. When I called to their customer services, the agent told me that we didn’t pay for the...

Windstream / terrible customer service

Piss in Ky on 2013-08-22
Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do...

Windstream - Minnesota / Satisfied...Not to have their service

lenwood on 2013-07-17
Thank goodness I do not have service through Windstream!!! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though...

Windstream - Georgia / Misleading phone service offer

jessica9902 on 2013-04-11
I received a flyer in the mail offering unlimited phone service for $44.99 - never pay a cent more. Now I'm not ignorant of the fact that taxes and such would be in addition to that fee but when I called to check it out, I was assured multiple times by the customer service rep that...

Windstream Communications - Iowa / Internet Problems

kajyall on 2013-01-24
I'm now starting my 3rd week without any easily usable internet service due to speed. Sites take anywhere from 10 minutes to never to load. I usually get a message that the website is not responding, but it's the internet provider. A recent purchase on Ebay took 55 minutes to...

Windstream High Speed Internet - Texas / DSL, I pay, but do not receive

Tony Harr on 2013-01-02
I have had numerous issues since getting my high speed internet (DSL) with the latest being just not having any internet at all, and without phone service for several days. I am being told after numerous calls that they oversold the DSL service in my area and everyone is having the same...

Windstream - North Carolina, Waxhaw / Overcharge

jwt5129d on 2012-12-04
I signed up for the Merge Windstream bundle of 12 mbps internet, phone, and DISH America's Top 120 for 54.99 a month. Since the first bill arrived I have been charged around 90-115 dollars a month. Everytime I call they try to tell me the charges are taxes. Well, I am sorry, but taxe...

Windstream/Dish Merge - Georgia, Tunnel Hill / bill more than 2x what was advertised

blackkuntry on 2012-09-04
I signed with Windstream less that 3 months ago at $67.99 a month. Today 9-4-12 I got my 3rd bill. 148 bucks. More that 2x what they advertised. After 2 hours on the phone they basically told me to pay the damn bill and go to dish's web site to try to get a $15 a month discount...sorry a-- bunch!

Windstream Internet - Pennsylvania, Ridgway / Incompetent Connection of DSL service

curtiss1908 on 2012-08-15
We have been told for two years that DSL was not available in our area, even though our neighbors have it. Recently, we contacted Windstream about DSL again, and we were told that it presently available, and that they would send a technician to our place on thursday 8/15/2012 to install...

The Berry Company, Windstream - Ohio / Unfair and Deceptive Trade Practices involving extending terms on telrphone directory advertising, fraudulent internet and website solicitations

robert111304 on 2012-06-29
I m an attorney investigating claims of The Berry Company aka Windstream extending circulation dates for telephone directory yellow pages advertising beyond the annual period represented and continuing to bill for months beyond the twelve month period agreement without publishing the "new"...

Windstream - Georgia / Business phone out for 10 days plus

geaatl on 2012-06-23
My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is 06151201480. Calls are almost never returned and one supervisor even left me a phony number as a return...

Cavalier/Cavtel/Windstream Residential Phone and Internet service - Michigan, Ann Arbor / frequent internet outages

lsiden on 2012-06-12
Two all-day internet outages in past two weeks. No attempt to notify customers on website or via Twitter accounts, @cavtel nor @windstream. (I can still access internet through my cell provider or a neighbor.) For two days of outage they are giving me a credit of $3.60! Pathetic. I wish I...

Windstream Communications - California / Poor Service and Extra Charges

dvo21 on 2012-05-09
Was under contract for three years, but after two years was sick and tired of slow data speeds and service interruptions, we switched to another comm company (yet continued to pay out our contract). Requested termination 6 months prior to the contract end date (we would pay the monthly fee...

Windstream - North Carolina / Bundle charge

FMPCMA on 2012-01-05
Had internet, telephone bundle, unlimited long distance local calls, paid my phone bills. Then one day, They told me that my charges went up. End of my first year. I told them that my charges were never supposed to go up. They said it was not in the contract. I refused to pay more than the...

Windstream Communications / They will screw you up

efwed on 2011-11-28
If you DARE to switch from their $5 calling plan, they screw with you, keep billing you anyway, and drop your long distance too!

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