Windstream Communications
reviews and complaints

Our internet speed is supposed to be 10 MBS or at least that's what we are paying for. Quite often it drops to under 1 MBS and nothing in our household changes. We use the same amount of devices all the time. I tried to explain this to one of the customer service reps and she refused to send a service technician to check it out. She was obviously programed to a script and could not comprehend the problem. I tried to explain that one day it is 10 MBS and the next it is 1 MBS and nothing ion the home changed. This has been happening a lot and is now unacceptable service.

Ken Parker

[protected]

[protected]@yahoo.com

I have contacted support over 10 times, contacted their facebook page and they to do not care about their customers. Email does not work, no response, nothing fixed. Their system will no let me change password or anything. My email has not worked in 4 days, over 10 emails to support, NO RESPONSE, Shows they could care less. We have been with them over 8 years,

An employee named Robert Mitchell works on the consumer sales side door to door. He has been harassing me. It started with me saying no to the internet. And then he started catching me outside, offering me weed to sign up and now wants me to sleep with him and his female boss to sign up for internet. Please tell him to leave me alone. He's given me explicit details about his sex life with his boss, someone names Susan or Suzanna. I've never met her, but Robert is scaring me. I'm fixing to file a police report against him.

Dec.2022 request Windstream services, lies and broken promises to get our money for less than crappy service. Windstream can not seem to get our service address correct.

Jan. 2023 untrained and ill equipped technicians fail to properly install cabling. 50mbs up/ 17mbs down, lied by 50% on available speeds.

Sep.2023 next to impossible to speak with customer service due to “AIl non human answering systems. Only to locate a Windstream employee for help. I call because my internet is down due to the original improper installation, no service right? So how are you supposed to respond to an Automated system with no service? That’s right you can’t! So then the system automatically closes your request for service for failing to answer! Seriously WTF…

In November of 2022 I paid to have the line buried across my front yard. The construction manager in Kentucky has called me twice upon harassment for answers. Brian Gamble, will not return a call and his voicemail is full and just hangs up on you.

Windstream has taken my money but has done nothing for it. I want the buried by the end of October or I want my money back.

Internet has been out since August 30th. I have contacted Windstream every day since the outage after power was restored to the area and not one single representative will give me a resolution or repair date. I have reset the router numerous times. The automated system via phone gives a date of repair of October 2nd. It's September 9th. It's been giving this date for days. Other Windstream customers in this county have service. So it's not the entire county. It's me. I have seen a technician in a Windstream van not 2 miles down the road on Monday.

on May 26th I called to have service installed to my new Contruciton home. they told me it would be a week to complete field work then it would be installed. Fast Forward to july, I called to see why no installation occurred & they said it is with Engineering/construction & would be installed Sept 1st. I just called again today Aug 14th to check the status because we havent seen any trucks or construction, and now they are saying install date is Sept 26th. 4 months to install service to my home when my daughter has the same service, lives right next to me & is served out of the same Fiber terminal? I work in this industry as a Operations Lead analyst/Field engineer, so I am very familar with the entire process from the CO/remote equipment all the way to the Fiber terminal & the ONT, drop, etc. & I know there is no reason for it to take 4 months to install a service that already has existing workers out of the same terminal. I would like for someone to expedite this by escalating as needed to someone who actually cares about generating revenue as I would be a paying customer if they would ever install the service. not a single person has called to explain to me why it would take 4 months to complete this.

very Frustrating to say the least..if this was happening to you how would you feel? would it take an executive of the company this long to get a resolution in this scenario?

Below is the Account number they gave me

Acct # 6156872i22803

[protected]@yahoo.com

On this date, 8/7/23 Claire Smith came to my home. After seeing my No Soliciting signs she decided it would be a good idea to leave her sales crap on my front porch. That is still soliciting and after the breeze moved her trash all over I had to go pick it up. I hav3 not decided whether to contact the police since by law I have to have a No Trespassing sign, which I do. She blatantly ignored my homes signs and my wishes.

My internet went out in the middle of the day- I was unable to get it to work on my own- I reached out to customer service via the "live chat". answered all their questions and waited for 45 minutes--then was told they couldn't help me and I needed to call the customer service phone number- which I did- I received yet another message to call a different phone number- I finally got hold of someone who sounded very kind and patient-- she did a few things on her end then determined I would need a new router- she said it would take 3-5 BUSINESS DAYS. I informed her I work from home and it would affect my livelihood- she asked me to hold- came back with good news- it would be delivered overnight and arrive by 6 pm next day. So- the next day- I waited and it did not arrive- I called back -I found out it was shipped via fedex- and they provided the fed ex tracking for me to get that info- I tracked it myself and found out it would be delivered on Monday- 5 days later--I called back- and spoke to yet another person- he said that my rep DIDNT escalate the situation as she said she would-and there was nothing he could do- if she had done as she said- I would've received it 24-48 hrs later. Im so frustrated that they basically do what they want-Kinetic doesnt care about how they handle things- bc we live in the country and have no other internet options- it is unAmerican

I do 100% of my company sales via telephone. I sell aprox. $5 to $10,000.00 a day. If my phone is not working my customers will call my competitors, and I lose those sales for ever. My phone has not worked for the last seven days. I have called your service department four days. they have had several date and times the problem would be fixed. This has not happened. My only way to get reimbursed it to contact my lawyers and start a law suit against your company. This will happen in the next several hours so maybe you would like to talk to me and settle this problem. Ken Wilkinson President C.E.O. of Wilkinson Precast Inc. 3289 Hwy 22, Riverside Iowa 52327. Bus. # not working [protected]. Contact me at [protected]. copy to [protected]@msn.com

I have ordered for Windstream Kinetic Broadband Internet service after repeated knock on door sales pitch by the company. The sales person said the service will be installed within a week. That was March 13th. Today is June 19th and there is no trace of Windstream. The order is currently on Hold for more than 3 months. I have even spent $150 of my own money to install a power outlet to be ready for the installation. The company has taken the customers for granted and even after repeated calls from me has not resolved my issue and company has not been forthcoming on exactly when they are going to install and why the delay.

March 25th, 2023 a tree fell over due to high winds, this took down the line for Internet, we contacted Windstream and we were told it would be restored by 10:43 pm ( this happened at approximately 3:00pm) there was no service restored, we recieved a message the next day at approximately 4:00pm to say it was restored, it was not, we walked down the road to see why it was not working and our line is still laying on the ground, draped over some bushes etc - VERY VISIBLE - my husband called them again on Monday and after 5 times of dealing with people trying to troubleshoot our modem ( the line is down not our modem) he finally got to speak to someone who said that someone would be back out by April 4th... they asked if that was acceptable and of course he said no and asked why we were told it was repaired if it obviously was not, the person hung up on him... he waited 2 days and called back again to get an update and they hung up on him again... I did an online chat and when I inquired as to this repair and the time table the rep said it would be done by April 4th and disconnected our chat...This service is absolutely reprehensible! I often have to work from home and I cannot do my job, my husband was ill and we needed to do an E visit with the Dr and we were not able to do that, this is absolutely unacceptable and the fact that they continually hang up on their customers is appalling. We are expected to pay our bills on time but you cant provide basic services in return... Whomever is the franchise owner or the overall corporate needs to get this branch handled, if there were any other providers we could use believe me we would be switching .. the worst service I have ever experienced

Today is 03/03/23. For approximately 2 weeks now, I have attempted to get my service working correctly through your company's tech support.

The problem started about a month ago where I would have to do the self-help reboot the modem thing and that would work for a short while (a day or two). Then it got more often and once it would not work at all I called approximately 2 weeks ago for a tech to come out and repair the system. They stated on would be out in a week. A week went by and Instead of a tech, I got an email stating that everything was fine and that they had fixed the problem...all the while I was looking at that orange light on the modem and was not getting any service. So, I called again. This time a week later a tech came to my home. Did his thing and got it working...that was yesterday. Today, again the orange light from hell. So, I called, and it will be another week. OK...so...as a current customer, who has not had internet for 2 weeks, I now have to wait another week for a tech (no internet for 3 weeks). Come on guys, is that right? That is beyond the worst service I believe a company can offer. I can only imagine the crap we will have to put up with when the so-called fiber optic gets installed...if it ever gets here. By that time, I will most likely be using Starlink. Thats what my friends here are going to do, and some have already cast off your company. Lordy...nothing like you younger unethical, low morals, no value managers. I get it...it's all about YOUR dollar.

For months my mother has been having phone issues.. She can't call the numbers with the prefix 945. We have called too many times to count, it'll work for a few days & then back to not working, she dials the number, it rings twice & then it's dead air, now she can't make or receive calls. I called her from my cell phone yesterday & the call went to my brother that has the 945 number. This is insane, she didn't forward her calls either. I called & spoke with someone today that states they talked to her yesterday & closed the ticket as it was resolved. That is not true, she spoke with no one. She is 80 years old & needs to have a working phone, we don't understand why this issue can't stay resolved, please help.

I have been without internet service for a week, i called on Dec. 13th in which tech. service told me that the first available would be Dec. 20th, I ask could get something sooner being that I am an online student. He stated that i would get a text with an earlier date. The text I received was still for Dece. 20th. I did a chat the next day and explain again my issue, I was told they would extradited my appointment and I would get a text, as of today no text. I called today again and was told my appointment time was between 2:55pm-4:55pm. first time knowing this time. I only got one text and that was with my ticket number and appointment date. For me working during the day and just finding out the time to day is very inconvenient. And this is not customer service. No concern that I am an online student as well. And i was told if i dont reply to a text my appointment can be cancel. I am not a happy customer. kinetic By windstream

I am having trouble with my connection. on December 18th I called technical support because my service kept saying i had no internet. My internet wouldn't even show up on the list of available networks and when it finally did I would have a fair connection with 2 bars. I could see my neighbors and it was 5 bars. That representative did something and told me they would call me Sunday at 1pm to check on my service. Nothing. NO call no concern. Sunday night the same thing starts all over again. I again called technical support. I was promised a technician would come out on 12/13/22. Yesterday morning I got an automated text telling me my issue was resolved. ABSOLUTELY NOT RESOLVED! I have been holding for a supervisor for 35minutes. I doubt seriously the rep plans to get me a supervisor. Let's say I called the minute they opened so how could there not be an available supervisor. I got another text this morning telling me my issue was resolved. What kind of games do you all play? extremely poor customer service. The minute i can change providers I will. I need a technician NOW. IN the meantime, I need a crdedit on my account since I do not have service a good bit of the time. I should not be paying for something I am not getting.