Cash App
Reviews and Complaints

Money Disappeared

I've never had money disappear from my PayPal or Venmo. This is completely unacceptable. It's been about a month since filling a complaint. With all evidence provided. The customer service rep basically said he was sorry. There was nothing he could do except hand the complaint over to higher authority. Cash app has employees stealing money and no one is being reimbursed... Also, they have hidden my one star review on Google Play Store.

I basically purchased some brand new PlayStation 4 games that cost $46.67 in total through Walmart website on April 24, 2024 Since I’m a video game collector I decided to let the ps4 games stay unopened/sealed for a while, eventually I removed the sealed wrap and opened the ps4 games to only find out these games were not as described and defective the whole time. So obviously I have contacted Walmart customer support about this issue but unfortunately Walmart customer support told me they would not be able to give me a refund due to the ps4 games being purchased over 3 months ago and No, I can’t return the ps4 games back to my local Walmart due to Walmart not having any of the games available in my location. So Walmart customer support told me to dispute the transaction through my payment provider which is why I open a dispute claim on this transaction through my Cash App account for first time but unfortunately Cash App keeps closing my dispute claim 152405459 and won’t refund me the $46.67 despite me describing and providing all of the evidences as shown in the pictures.

I have a cash app account that is $chaser11321 that my direct deposit went to and has for a long time I can’t get logged into it to access my funds I have all transactions since account was created I can verify any personal details to prove it’s my account and have reached out multiple times to support/supervisors and anyone I can contact at cash app. They just keep telling me to do the same steps over and over and nothing they are doing is coming to a solution. I can’t pay my bills and this is beyond illegal and unprofessional I need a solution immediately DOB: 1/7/93
Social security: [protected]
Phone number associated with account:[protected]
Current phone number: [protected]

Approximately 3 weeks ago I was told by cash app sales team, and also from reviewing their website, that I would be able to open a business account so long as I meet the requirements and upload formulating documents in order to verify my identity as well as the identity of the business. I did everything they asked for over the course of 4 days to the point of having a fully verified and functional personal account.

According to cash app I start with the personal account, and simply click a button and I will have a business account in seconds.

In reality what ended up happening was... I did everything they asked in the course of 4 days, and extra. My personal account had been verified within the first day or two, which includes verifying my identity. Cash app verified my identity through notice sent to the app, my phones, and to the email.

Everything is verified and good. When I try to upgrade to a business account the cash app is now refusing me the business account. When contacting them on the chat within the app (as they recommend) I have spoken to nearly 2 dozen agents, all but 2 were extremely rude, did not answer the questions and kept hanging up/leaving the chat. I then tried calling, Everybody except for the last agent I spoke with called me names, and hung up on me when trying to explain my situation.

I've spend near 20 hours on the line with them, and spoke to nearly 30 agents and have absolutely no progress, getting ZERO answers (in exception to copy and paste responses that are completely irrelevant). The responses are nonsense and childish. Despite being polite and cordial about this, I am currently blocked from costumer service; which appears to be retaliatory. All higher up refuse to speak with me.

So they promised me service, took my time money and resource, and then has been effectively dodging me without service for 3 weeks. Promising me a service under false pretense, and they are showing no concern for my situation, giving me the continue run around.

Because of the exchange it seems as if they are discriminating against my religious organization, and they are offering no reason as to why. They have clearly violated few federal laws, and because they are making a mockery of me and the situation, I am now considering legal action as the next step. The ONLY response I've gotten so far (besides 'I don't know') is "We DON'T service your Non profit because we ONLY service nonprofits "and so that's where we are. Again, this company is a nightmare, stay away from these people if you value yourself or your money.

Despite the horrible treatment from these people, I have been extremely cordial, and polite. It has been two weeks, I have no answers, no progress. Nothing. Through all of this, I spoke to 2 agents, the very first agent, and the very last agent, who wasn't rude, but did seem like they tried to honest help.

They also failed. Again, 3 weeks later I am left with nothing. I have multiple cases up, and they are nearly 3 weeks old, and nobody has contacted me as promised.

The company has a terrible rating, and I can see why. From the terrible history of reviews publicly available, and from their behavior I experienced first hand; its clear they don't care about you as a person or a customer.

The employees show up for a check and that's it! From talking with supervisors, it seems this attitude is one that is not only exhibited from management, but is also celebrated.

If you value your Humanity, your time, and your money, I would recommend trying to find a different group to do business with. Don't be fooled.

First of all I want to say.I had no money in my Cash App.So I am not asking for any sort of reimbursement.

I simply want to regain control of my personal Cash App that was recently stolen from me.

My account had been verified by scanning in the front and back of my driver's license and also doing a facial scan.

To me it seems like you would be able to use that verification information to verify who the correct owner of the account is.

Basically, all you would have to do is contact the person that now has control of my old Cash App and ask them for another verification process.Have them scan in the front of the back of the license and do a facial scan.

So entirely easy.Why can't that be done?

Here is part of the new email associated with my account: bye...@hotsoup.be

I also found emails in my account showing where somebody had changed the cash pin on my account, unlinked my email address, and linked in somebody else's email address, as well as forwarded the secure sign in to some email.

My concern is I don't know what they're doing with my Cash App.They could be running an illegal business through my Cash App, taking in all this money and then guess what, I get in trouble with the I.R.S for that.

All of my information on my old Cash App has now been changed.So there's no way I can give that information correctly, now

I have my Driver's license. I have my Birth Certificate. I can give you my social security number. I can take a picture with me holding my Driver's license with my face all in the same picture, in this way verifying my identity.

You could ask the person who stole my Cash App to provide the same information for you. A very simple, easy, clean cut way to determine the truth.

In fact, I thought that was the whole reason behind verifying your identity on Cash App was to prevent fraud and yet I did it and it's not helping me at all.

By having my driver's license, my birth certificate, and my social security number, I could go into most government offices and get whatever I need with those identification items, so why is that not good enough for cash app?

I can understand it would be a totally different story if I was seeking compensation for money lost in the account but as I stated in the beginning there were no funds in the account no money was lost. I just want to have control over the account that is verified with my face and my driver's license before the IRS comes at me with some kind of tax evasion ***

Please feel free to contact me and I will provide you with whatever kind of identification items you need to make this happen.

CASHAPP is 100% useless app! They allow scammers to proliferate, even when they have been told about a scammer. I was scammed by user $aribaybe01 for almost $1000. I reported and tried to retrieve the money. Cashapp was useless, so I figured it was a dead deal, that they would close the account and possibly ban the user from their TOS as they state. Just yesterday (after posting on many sites where this person(s) might advertise again), he/she was found again, attempting further scams. He/she is using the EXACT SAME user name and contact. Once again I reached out to Cashapp to report this criminal activity and had hoped they would then take it further THIS TIME, since they absolutely dropped the ball the first time. WELL, as expected...first the robot with the exact same script each and every time, then supposedly an actual human, reading off of the SAME script, who could not help nor would escalate this to a higher level.

IMHO, CASHAPP is nothing more than a platform for criminals and also IMHO are just as bad as the criminals they allow to proliferate and cause harm to their users.

Hopefully anyone thinking about using CASHAPP for any purpose, will think twice and not give this platform a chance to assist criminals in stealing your hard earned money from you. They hide behind the "peer to peer" statement and yet will not even take a look at a KNOWN scammer. I have made another police report and am including CASHAPP in it as an accessory in the hopes that they will change their TOS and policies to assist their users.

I implore those using CASHAPP to cease using their services until they own up to their ridiculous policies and actually assist their users who become victims of fraud, theft and effectively shut down the scammers once they are known, instead of putting the responsibility on their users. I DID MY PART TO REPORT THIS TO THEM, only to be told there is nothing they can do from their canned scripted responses and their CUSTOMER SERVICE absolutely SUCKS! Of course one of the humans told me they would escalate this and someone would reach out, which has not happened yet! I will update this review if CASHAPP does respond and I will give the facts of this matter again as I have done here now.

I strongly recommend AGAINST using CASHAPP for any reason at this time!

Cash app sent me an email confirming a $100 payment made to me, including specific details (from, to, amount, transaction #), but my account shows no transaction history, and a $0 balance. They refuse to tell me what happened to my money or to even investigate it, even though I have proof of the transaction (their email, and the sending banks transaction number identifying cash app as the recipient). Several advocates communicated with... all were unresponsive and dismissive to the issues I raised, and very blunt about their unwillingness to do anything to resolve the missing funds. The worst support people, by far, that I have ever experienced. They informed me I could file a report with my local law enforcement if I wished, knowing full well that they would just tell me it is a civil matter and that there was nothing they could do. Strongly suggests to me that there is a criminal intent on this company's part... they took the money and have no intention of giving it back! I strongly advise everyone to avoid using their service (racket). My next step is to see if a class action suit has been initiated against these mobsters.

I’ve submitted the details about several fraudulent transactions done to my account. Having submittted an itemized list of each transaction date and time and amount I was rudely astonished that my response was simply that my accoujt was closed and no further information was available. Having done more research into the issue I realized I needed to veriffy my account which I did and received notification of such action. I then resubmitted all the same information not once twice but 4 times. I was told i would receive letter regarding my issue. With nothing ever sent. I was told a representative would be getting back to me which eventually happened but was then asked again for an itemized list of transactions in dispute. Really? You can find that information in the feed on my account more than once. Zero service, Zseo resolve. Zero satisfaction. These guys should change the name to Zero Pp

I can't verify my identity on my cash app account, I basically can't do anything until I verify my identity like (spending/receiving bitcoin, getting the cash app debit card, increasing my sending/ receiving cash limit, etc). So I put in my legal name, date of birth, and full social security number. But after I took a very crystal clear picture of my passport id and a very crystal clear face picture of myself for photo id, cash app says (as shown in the screenshot) “couldn't verify your identity this may affect your ability to use some features in the app”. No matter what I do, I can't seem to fix this issue. I made sure all the information I put in was correct, and I even tried to make a new account only for the same exact issue to occur again.

My disability card was stolen and used to withdraw money ($2400) via Cash App. We called B of A and checked with them. The bank gave us names and the transactions made. Customer service would not even take down the names those transactions were made and asked us to contact the bank. The customer service is weak and not supportive, nor do they want to make the initiative to improve their service quality by preventing fraudulent transaction.

This company has not only taken my money but has also taken my piece of mind and now me and my child are homeless due to the fraud this company does. They robbed my bank of america account and refuse to pay me what is owed . In december 2022, i received a settlement in the amount of $29,576. I went to bank of america and deposted half into my checking account and half into my savings. Because i already had funds, i was wating for my bank of america card to come in, i linked my account to cash app and thats where it went all wrong, ive been tryng to dispute charges but because they have such a long process i have still been trying to get my money back,.

I have been a Cash App customer for many years now, and I’ve always had good service until today. I had received a deposit for rent from a tenant on the cash app. Normally I wait for two days and on the second day, exactly 48 hours later, money shows up in the back. However, my debit card had expired and I had to replace it. The system didn’t notify me until I tried to make the deposit, which I totally understand. I immediately went in and updated with the new card in the system. Cash App wanted to charge me or make me wait two additional days for a total of four days.

When I contacted customer service, they were totally diss interested in helping at all… No help, whatsoever. They couldn’t seem to find out any information on what had went wrong or anything. They kept blaming my bank. That is not true! I am going to discontinue my service, but my money is still missing. It’s not in their account and it’s not in my account. Worst service ever! My advice is to quit them immediately, which is exactly what I’m going to do when my money finally does show up.

I have had cash app for a while and at the beginning I really enjoyed it. But now I have people sending me money. I am excepting it and then y’all cancel it due to my protection.. but what I don’t understand is that if I excepted it should be sent through because I am approving it that it’s OK. Now I have awesome money due to this fact and I would like some information on how we can get this fixed as soon as possible.

I lost my Cash App Cash Card, in December of 2022. And ever since then I have been in the process of attempting to get them to reissue it. I got this account for the most part to be able to send and receive money between my mother and a few close friends. I have not had but one issue to come up with this account that was reported, and it still remains unresolved to this point. This complaint is the rudeness and uncooperative customer support staff. They are willing to do most anything except listen to the issues, attempt to resolve them, and mostly refuse to transfer a phone call to a supervisor when requested. They were so against transferring me to a supervisor that it makes me question whether or not the cash app company themselves might be using my account for something fraudulent. I am completely confident that due to this complaint my account will be closed with no explanation, but I feel that I need to register it anyway.

We are a non-profit church with an active account established with "Cash App".

We utilize this service to receive and send funds on behalf of our church organization.

On September 20, 2023, we, the church account received a $250.00 donation. sent properly to our account from Julius Walls. Upon receipt of the funds, we have tried relentless to 'cash out' without success.

We have made four (4) unsuccessful in our attempts to 'cash out' the $250.00, sent by Julius Walls. Even as of this message date. We placed several calls "Cash App" Customer Support and have been unable to obtain the proper assistance or solution to rectifying the problem. Each time we have tapped "accept" it did not release the funds, nor would it process. The calls were made to [protected] and [protected] on September 20, 2023, I personally spoke with three difference customer support reps, David, Henrico, and a very argumentative young lady with no resolution, and all three seem to be complete inept in how to handle and resolve the issue. When I asked for a supervisor or manager neither would allow me to speak either manager, or supervisor. The argumentative young lady stated a manager refused to speak with me. Need I say this absolutely poor, very poor customer service.

We have simply given up our effort of trying to 'cash out' the $250.00. We will no longer use "cash app" as a vehicle to receive and send funds. We will register our church account with a more reputable, friendly and helpful company with excellent, helpful and knowable customer service representatives, who are well trained in resolving issues and complaints.

We have notified by mail "Cash App" headquarters (1955 Broadway, Suite 600 Oakland, CA 94612) with a detail letter of our plight with their "Tech Support", our dissatisfaction with the very, very poor service, unhelpful and untrained employees. As you can see the money remains unprocessed because of the facts stated above,

Respectfully,

Rev. Elizabeth M. Brantum, Pastor (I can be reached at [protected].

Mount Tabor A.M.E. Zion Church

196 Water Street

Catskill, New York 12414

They are holding up deposits and pending them and not responding to complaints. No customer service when you call, just recording. I am deleting the ap but something needs done to shut them down. They are nothing but scammers and getting worse at keeping your money for longer periods of time. Today my daughter sent me 25.00 at 2:20 PM and it’s been over an hour. This is not the first time. Use to be immediate transfer of funds and last time took 2 days. The sent me.70 for the inconvenience. I am on disability and I know it’s only a little amount to some but a lot to me when I have nothing.

My name is keishon Chappell and I didn't know that I couldn't change my cash app with the same number and different email

But when I changed everything back

I still had to verify my identity

I tried 27 times and this was from September 2 to the 10 I have 40.00

Sent to my card in the process my father has passed away I need my money

Can you please just transfer it to $war581

$keykey104

Keishon Chappell

104 st Andrews place apt 4b

I filed my 2022 taxes with cashapp because they did them for free. It ended up costing me $260. Not only did they do it wrong and I never got my refund, when I reached out to their customer service every single time I got an e mail from them saying "we are not tax experts...", then maybe they shouldn't be doing people's taxes! I had to go to my state and amend my return, Cashapp has no clue about taxes or customer service.

In June I was charged for a subscription to a company that I have no idea what it was. It’s called instacheckmate I called the company and they deactivated the account because it was not made money. Cash App refunded me and then they reversed it and they refused to give it back the company tonight refund me because it was considered a chargeback, and when they attempted to refund it was in dispute so it was unable to be refunded, so Cash App is awesome only responsible for that. They have denied my dispute 20 times without telling me why and my money is being held up and refunds have been given to them also it has nothing but fraud. The customer service is absolutely terrible. They know nothing about anything , I want my money back ASAP and they will not talk to me and I can’t get a hold of anybody

I have reviewed this, and this was sent to my bank and if you were looking past what my name is I had to put my information on your web site in order to download an put my card on the file in information to have a process to send of my own for small amount to a service for grass cutting so i see why you see my name, but i didn't authorize those transactions and was not made aware so that it could get stopped. I was at work during those hours or asleep. Your company neglected to look at the answers I gave to Kevin Your company rep at your claims line that I wasn't aware of any of this until I went to gas up my vehicle when they declined my card for insufficient funds and this happened in a week's time with my paycheck deposited into that personal account and money out of my private account because my card happened to be the one downloaded in your system. When I first opened this app, it was to pay my grass gardener for his services while i was at work. No, it is more evident that I am requesting your company to contact this person and return my money, you all know this is a lot of money of $3200.00, in such a short time and my bank also looked at this and I filed a police report as well suggested by my bank. I am asking to please return my money that you allowed someone to get from my personal account with our company. I have not used that service or that app at all since December for my grandson's birthday. I wouldn't and have not transferred that amount of money ever through an internet service and I don't have that to do with. This caused a lot of problems for me with my house bills and much more because your company will not investigate and return my money back, so, please reopen and look at this again. Of Course, my name is on there, it asked me my personal information to set that account up. I opened that account and used it for the gardener, you can see the history of what transactions I have done and when I did them, but I didn't do these transactions to a Shawnee Adams and I don't know her, I don't have that kind of money to just throw away to people I don't know, I don't have any one I owe that amount to and I want to close that app because of this, but I was told by Tony your claims rep that I needed to have open so that Cash App can put money in the account while they investigate and that has not happened. you all have allowed my money to go to someone I don't know by some one that was not me. I need for my money to be put back into my account. I don't know this person and didn't authorize this. Please assist in this issue.

Thank you

shirl martinez

I have all the evidence against CASHAPP and its employees. CASHAPP has made fake transactions in my acct and stole the money. When trying to get help it is impossible with CASHAPPS support team. They are incompetent and deceiving. They hang up on you. Today spoke with someone in corporate support. I could not even get a word out she kept speaking over me because she knew I knew what they have been doing. She was supposed to email me her proof. It never came because she knows she was lying just to get me off the phone. 2 months down a rabbit hole trying to get my stolen money back from CASHAPP. CASHAPP stole my money. Anyone who reads this. Check your transaction history and anyone you know who uses CASHAPP let them be warned about CASHAPPS fake transactions. I’m ready to get the FBI involved due to CASHAPPS inability to resolve an issue that they have caused.