Cash App
reviews and complaints

On July 2, 2023, someone took $40 from my Cash App account. The name they used was [censored]UWhore. So, it was clearly fraud to me, just based on that name.

I noticed the theft on July 4, 2023 and claimed fraud and demanded a refund. The unknown person calling themselves [censored]UWhore refused.

A filed a complaint/claim with Cash App and two days later they denied my claim and said I had authorized someone to take the money. That was clearly not true. I never authorized anyone to use my account or my phone to steal my money. My account if linked to my bank account and I was worried about more theft.

I then called Cash App and spoke to a customer service agent. I suggested that they obviously knew who the person with the [censored]UWhore name is and suggested that it is obvious that they committed fraud.

I stated that I did not understand why this person had more rights than I did.

I had been a customer for over three years.

I had only 11 cents in my account at that time and the Cash App representative said they could not refund that small amount to me through my bank account on file.

I really wasn't concerned about 11 cents but it shows the lack of customer service they have.

I told the representative to close my account and cancel my debit card.

I need to report. That I bought $600 in bitcoins. And then another 200 in Bitcoins. Total lean to $800. I copy cut and paste my other Bitcoin address wallet into Bitcoin to send my money there All this time I've been thinking my money's been going there, but for some strings reason I find out that my phone was compromised and there was spyware of my phone that I didn't notice or wasn't detectable to me. And till I took my phone to my cell phone provider. and they found it. They removed it and restored my phone back to new again, even though my phone's brand new. and they told me that all my financial information passwords and everything was going to this person to access my account information. and then when I looked at the Bitcoin address finally I see it was not my Bitcoin address that I use copY cut and paste So I called Bitcoin and explained the situation. Lady puts me on hold for 10 minutes. She comes back, and says, there's nothing they can do because the money was already withdrawn. And I said, really? And then she said, I can help you with anything else but that. So, therefore, if you got anything else to say about Bitcoins and she hung up. So I call bitcoins again. Got a different lady, and she told me the same thing, but she didn't hang up on me. I said, no, there has to be something that is my phone was compromised That money should be returned to me. But there's nothing to be able to. tell them you're basically in the creek in Shetty waters with no paddle. but there is something everyone can do, and I can do. We can all join forces and file a lawsuit against Cash App/Block, LLC for everything that would last. So I'm getting ready to follow the because we should federal complaint with the FBI against them and the New York State Financial Division against them and the Consumer Financial Protection Bureau against them. I'm not going to stop because I am tired of these people taking my money and Bitcoin being hacked, I think. Who did this to me? or anybody else that has been hacking. cash app because my bank will not allow me to link any of my cards. I only have three cards I can link to them and use but the bank told me to immediately remove the card out of there. because the cash app has been hacked. Cash app is owned by Square and they changed their name to cash up because it used to be square cash. When you complain about cash up to a lot of people, cash up retaliates and shuts your account down. Cash app has the worst customer service on phone or in chat, 'cause they really don't pay attention or read what you write.

Fraudsters are using my phone and social security to extract money from my personal accounts, including my credit cards.

One uses the name John Kennedy who has created a different Cashapp using my information and picture. He was supposed to be doing my taxes after charging me about $2000.

Please delete all accounts using my information and picture. My only Cashapp account is $kids543

I hope you find these accounts and fix this. My pic is being used on other accounts.

Leni Gray Wilson

[protected]

I am writing concerning the get a $5.00 Cash Bonus for linking bank account or debit card and sending $5.00 within 14 days of using promo code.

The following are the events as they had occurred.

1) On December 17, 2022 - I Downloaded Cash App and entered promo code 737GWQC which was an invitation code provided by a friend.

2) On December 17, 2022 - I linked both a Bank Account and Debit Card to Cash App.

3) On December 17, 2022 - I deposited $5.00 from the Debit Card to Cash App4) On December 17, 2022 at 10:25AM Pacific Standard TIme - I sent $5.00 to another Cash App user which was within 14 days of using promo code.

I had met all requirements as the deadline for the 14 days of using promo code was December 30, 2022 while I completed all the requirements on December 17, 2022 which was 0 days from using the promo code but I never received the $5.00 as of this date.

Contacting Cash App support and even escalating the issue was pointless as it was like talking to robots who ignored the issue and providing incompetent customer service.

At this time, I would like to request the $5.00 Cash Bonus be issued to my Cash App account.

I was charged today Friday March 24, 2023 for something from smartyplus.com and I never been to this website nor do I know what is sold there. I complained to cash app support about this. They told me since it is pending, I have to contact the merchant personally because it is still pending. I would like for someone to contact me back by phone [protected] or by email at [protected]@gmail.com. also I would like for the 19.00 to go back to my cash app card. Thanks Trisha McCoy

I was sent 200$ March 9, 2023. Cash app has my debit and sh hv sent it upon request. I HV trued 9 times. Cash app has Square as an intermediary, whom has some new rip off company called PLAID.

Plaid insists on my banking credentials. My acct number and my login! NO FREAKn WAY! I FONT GV THAT TO ANYONE. Hence, they won't pay mey money! It's now MARCH 23, 2023 please release my money or you may be facing megaillions law suit! This is WRONG and LUDICROUS! Drop PLAID!

Denise McCormick [protected]. COLONY BANK LINKED. MY ADDRESS: PO BOX 766, Thomaston, GA 30287 TY

I opened a cash app account or tried to anyway. I went to see my deposit info as I was transferring my $200 winnings. I looked at my account information as I never received my money. Someone else's bank account and routing number was where my information should be. I tried to email support but was given a fake email address so my complaint was not given to you. Now I am online getting as much information as I can so I can contact you. I also can not get support while I am in the Cash app as this is where I am being scammed and can not get help out of the app.

I purchased some luggage on a website that I now know is fraudulent and cash app will not return my money they keep denying my claims telling me the merchant was verified when I know they did not verify the merchant because the website is no longer available. www.lynnm.shop.com I am out $100 and cash app is not doing anything to help me basically telling me to f#$k off and this is very discouraging as a customer and someone who uses there service alot sending money and spending money with their card.

On 01/11/2023 I made an online purchase for $1,000 using my CashApp Visa debit card. The merchant offered a no questions asked 30 day refund guarantee. When I asked for the refund they severed communication.

CashApp denied my claim to reverse the charge (3) times and in not so many words told me to kick rocks. They didn't even try to contact the merchant, they didn't look at the emails I sent them. The just flatly denied my claim with no grounds to do so. I have chat and email threads regarding.

I sent 3 payments to Ray Delicha 1 for $200 and one for $150 and the last one was for $50. The first 2 went through but the $50 didn't go through because cashapp cancelled the transaction. What I don't understand is you let the first 2 payments go through but cancelled the last payment for my safty. If you people was worried about my safty why didn't you cancel the first 2 payments? I was tols by you that the cancelled payment was returned to my bank so I called my bank this morning and they didn't get a thing from you people. So now I'm filing reports with the BBB and the States Attorney General of W. Virginia to find out where my money is. I was hung up on 3 times trying to find out where my money is and all you people keep saying is you sent it back and that isn't true. So where is my money? You had no right to cancel because there was no complaints about the first 2 transactions. I'm filing reports today so you can expect an investigation into the disappearence of the $50.

My husband Leo Howard Jr was sent a Cash App By his Friend Timothy Hester on 12/31/2022 around 9:48 AM that never came through to my Husband's Cash App. We then Googled the number for Cash App [protected] and was noted that their business hours were Mon-Fri, and this was on a Saturday. On 01/05/2023 Timothy Hester reached out to my husband Leo Howard Jr to call Cash App so that he could get his money back. Leo called Cash App at the [protected] number, and I was working, and he came into my office and said he was on the phone with Cash App Support and the Tech needed to speak to me since I was the last person to Cash App him. This was all on speakerphone and then he preceded to ask me could I open my Cash App which I did. He asked my husband to open the Camera on his phone and had him face it towards my Cash App. He Proceeded to ask me to type in dollar different dollar amounts. He first asked me to put in $891.00 and then send to what I thought was my husband's Cash App and then press send. Then he asked me to put in $458.00 and it came back as failed. Then again, he asked me to put in $99.00 and failed again. My thought Process was this person was trouble shooting and surely nothing was coming out of my account. All of the sudden the phone line went dead, and I went right my Online banking App where and account is over drawn $616.00 and now a chain reaction of overdrafts and fees occurring having a negative account. This was the phone number listed on Google I just can't understand how this happened!

My name is Raymond Kolander. Earlier today, I sent 2 $200.00 payments to Janice Watkins. Although she received the first one, she claims she did not received the second one. She gave me a cashapp refund receipt yet I received nothing from Cash App and the funds have not been put back into my account. Where did these funds go. The refund receipt she gave me was forwarded to square. Please investigate. I want to know what happened to my $200.

So, I wake up late at my hotel... Run downstairs to get $180 out of the day to pay for the materials for my work that day and pay the hotel fee... Insert atm card atm pin request and approve withdraw... Cash card is not in locked state. The atm had a message appear on the screen atm dispensing error 0.00 cash was dispensed so I quickly shot a pic of the atm screen at my local hotel. I went and asked my hotel staff about what to do they say its cash apps problem. So, I instantly educate cash app @ not receiving any cash and sent them a picture of the atm error. My refund has been rejected (due to me approving the transaction — which keep in mind yes I approved the transaction with the expectancy of actually receiving my cash in the end) this was august 10th. And I have filed the refund request and called 3x and spoke with managers, but my issues never get resolved... Please help

Hello Complaint Resolution:

My name is Joy! (to the World) and the following information has been sent to Cash App.

Cash App is not allowing me to access my old account! Someone has changed the email associated with my old account. I've repeatedly asked and been DENIED.

Below is a copy of what I sent Cas App Support:

Good morning! My current cashtag is $1JoytotheWorld. My current phone number is [protected]. My current email is this one: [protected]@gmail.com.

The account I wish to access is $JoytotheWotld. The phone number was: [protected]. The email was [protected]@gmail.com. The email showing for this account in the Cash app is day...@yahoo. I don't know this email. I am a victim of identity theft and have reported it to the police.

The bank account that this accounts deposit information is the same Wells Fargo bank account that I use now. The last four of my debit card at that time is 5492.

The last four of my account are 1573.

My mailing address is 1465 Tamarind Avenue#190, Los Angeles, CA 90028.

My residence address last October 2021 was. C/O Libra Hotel, 3909 W 6th Street, Los Angeles, CA 90020.

I forgot to say that all the withdrawals were at the same ATM in LA and the Ralphs store located at Wilshire Blvd and Western Avenue. The address is 670 S Western Avenue, Los Angeles, CA

I've only been with Cash App since 9/30/21.

The only phone number associated with these October 2021 transactions is [protected]. This was my phone with Patriot Mobile and it was stolen from me November 8th, 2021. I can provide proof it was my phone if necessary.

The transactions I have to have are only for October of 2021. The balance on $JoytotheWorld should be $0. The transactions from $Joytothe World are as follows:

10/1/21- $88.65. - ($90 deposit

10/4/21- $106.38 - ($110)

10/12/21- 141.84 - ($145)

10/12/21- $88.65 - ($90)

10/15/21 - $53.19 - ($55)

Please see attached October, 2021 Wells Fargo bank statement. The amounts are after Cash App takes its fee.

All of the transactions in question are from "Vartan" Top Notch Staffing. Thanks to Cash App support I've been able to provide my income for November and December of 2021. Please see attached screenshot of Cash App history as well as December 2021 Wells Fargo bank statement reflecting his payments to me.

Vartan at TopNotchStaffing is under investigation by the EDD, and the Labor Board of California. I have to provide the wages I've received from him. Do I have to get a subpoena? I truly truly need this info.

Can you PLEASE help me with this? I don't plan on ever working for this guy again! All I need is those 5 transactions in individual screenshots like the ones that are attached.

I'm only attaching the bank statement. The only statement I need is for October 2021. Can you please help me. I needed this statement over a month ago!

Cash Apps response:

Hi Joy,

My name is Casey, and I am the manager at Cash App Support. I understand that you are having issues with accessing your old account. I'd be happy to take a look at your case.

I took a look at your case and can see that you have been working with us to gain access to your old account. I have reached out to a specialist to review your account and case. They have informed me that based on the information you provided, your request to access this account was not approved.

I have been informed by our specialist that for security reasons, we are not able to grant access to the account or funds. They have not disclosed any additional details to me about this, and I cannot override this decision.

At this time, we have provided as much information as possible to help you resolve your issue. While it is not satisfying and may not be the resolution you were looking for, we’re unable to provide additional support and will be closing your support case.

You can contact Cash App Support in the future and start a new support case at anytime by tapping the profile icon on your Cash App home screen and select Support.

Thank you for your time and effort.

Regards,

Casey

Cash App Support Manager

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On 9/24/22 I used my cashapp card to pay for a bed that I ordered from dhpfurniture.com. This website does not sell directly to consumers and I should not have been able to move forward with the transaction without a business id. There was clearly a breech in the security of their website and during the purchase of the bed, I was targeted by a website linked to scams in *. I received fake confirmation emails, and a fake tracking number from the website my card was charged to (Saiyab.com) After this happened, I reached out to dhpfurniture customer service and they informed me that I would have to be in contact with my card company to resolve the issue. When my card was charged to the unknown and illegitimate website and I did not receive my merchandise, I filed a dispute with cashapp to have my money refunded. I filed a first dispute on 09/30/22 and provided the information I had (which was little at the time). My dispute was declined on 10/12/22. I filed another dispute on 10/12/22 with more information and screenshots to prove I had been scammed and did not receive my items. My dispute was again declined on 10/23/22. I was informed via email by cashapp that 'it was determined that no error occurred' and that my $79 would not be refunded to my account. But an error did occur. The website my card was charged to was not the website I purchased from and I did not receive the item I ordered. I am seeking reimbursement from cashapp. I would like the $79 charge to be refined to my account, as I did not receive my items and did not purchase from the website my card was charged to.

Today, I attempted to withdraw my cash app balance and it charged me a fee to transfer. The app is very confusing and misleading which led me to instant transfer instead of free transfer. I clicked on instant transfer to change to the standard transfer but instead the instant transfer went through. Why not give the user a confirmation screen on what speed transfer the transaction is going to be before they are allowed to proceed. I am going to close my account because I do not use this app much but I want a refund. I realize it is a small amount but this is more for principle that I did not intend for a instant transfer.

I contacted cash app regarding a payment I sent to a cash app business account. I never received the product from the business. I contacted the seller, who never responded. I also sent a request for a refund on cash app, and the seller never acknowledged it. I contacted cash app for assistance in getting my money back. Only to be told I should only send payments to people I know and cash app will not get involved. I have also contacted cash app multiple times regarding double reversing credits on the same items. This double charge has caused my account to go into the negative three times. I paid the first two because I did not know or explain why my account was negative. Every time I open a dispute with cash app, I include screenshots of the company statement saying they would refund my account within 5 to 7 days. I don't open a dispute with cash app till it's past the two-week *** without any returned payment. Cash app will put a temporary credit while investigating the charge, only to later take the credit back. I would reopen another dispute because the company showed proof they returned the payment, but cash app did not reflect it. However, cash app does not give a dual credit, only reply they will investigate the transaction. Three months later, my cash app was negative. When I email or online chat with cash app, I'm informed it was from a reverted credit that I never received. When I told them of this, I never received any information or investigation.

I am sending this letter as a formal complaint against Cash App customer support. I ordered a new *** card on 10/15/22. Once I received my new card on 10/25/22 it would not activate. I scanned the *** card entered my CVV and expiration and the card simply would not activate. I contact customer support by chat. With no help. I contact customer support by phone on 10/24/22 and received a call back at 4:06pm the call lasted 26 minutes. I was informed I would receive and email pertaining to this issue and did not hear anything back. On 10/25/22 I called customer support and spoke with *** at 10:10am to which I was not receiving any help I requested his supervisor to which he refused to transfer my call and hung up. I called customer support back on 10/25/22 at *** to which I was left on and off hold for 22 minutes. Leaving me with no answers to my issue. This issue has caused me a lot of stress and left me unable to access my money for a few days. The company then informed me that my card was deactivated and did not explain why The support company was unprofessional and ignored the issue I was having.

My cashapp account was closed on Sunday October 23, 2022 for no reason. The message in the app stated that I violated the terms of service of cashapp. I then contacted customer service. *** informed me they couldnt tell me why my account was closed. That it would be escalated. I then read the terms of service in its entirety and I do not believe I ever violated any of cashapps terms of service. Ive never conducted business, either legal or illegal using cash app. All of my transactions are to family and friends. My account has never been negative. I am an upstanding citizen with no criminal history. I am a minority business owner as well. Im not sure why Im being targeted and not even being provided a reason as to why my account was closed. I would like my account reopened and informed why it was closed in the first place.

This has to be one if the worst customer service experiences of all time. *** is basically refusing to help me gain access to an account of mine tha recently received a direct deposit into. I explained to cash app that I no longer had the email or phone number associated with he account but I did in fact have everything the askedof me to verify my account like my card numbers on file and my pin and all they can tell me is to make a new account an use thy instead. That's where my issue stands as I really need that money to pay rent and cash app refuses to help me back into my account. I have called them over 15 times an spoken to 15 different people an they all refuse to help and offer no solution. The also see to no carewhatoever about my current issue with then and I refuse to jut sit there an let them steak my money by not letting me into my account.