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1.6 240 Reviews

CarId Complaints Summary

39 Resolved
191 Unresolved
Our verdict: With CarId's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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CarId reviews & complaints 240

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K
6:21 pm EDT

CarId Seat covers for 2013 Rav4

Went on your site and found seat covers for my 2013 Rav4. Not cheapest, but not the most expensive. Total price was $152.00. This was on 8-24-22. You took money right away. Your add said 4-6 days shipping. Thats why i went with you.Order #[protected].

Now it is the 9/20/22. I was told possible ship date 9/26/22. I cancelled order. Now im told it will be another 10 days or more before i get my money returned to me.

I am in a service oriented business. If i did this to my customers, i wouldnt be working today. I am upset that i had to keep calling and getting the same answer. 24-48 hours and i should recieve an answer. It never came.

You even offered a $15.00 gift certificate for the delay. I couldnt use it against the cost of the seat covers, and i will not buy anything from carid again.

If there is going to be a long delay, you should inform your customers better.

Im sorry I had to write this, but i felt it was needed.

Thank you for your time,

Kevin Shuster

Desired outcome: see above

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J
12:45 pm EDT
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CarId Accounting

CARiD Order #[protected] {[protected]}

On 7/13/2022

I order

SKU: [protected]

MagnaFlow® 19580 - Street Series™ Stainless Steel Cat-Back Exhaust System with Quad Rear Exit

20/7/2022

Shipment has not been shipped

I cancel order 13/8/2022

Refund not come back to me

Today is 15/9/2022

I need my money only

Transfer

PayPal

Refund credit card

I can't wait

The company refuses to transfer the money to me in any way

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O
10:14 am EDT

CarId Order # [protected]

I tried to cancel this order, CARiD said, to late. Issues a RMA, I get package on 8/17-IMMEDIATELY affix RMA labels, return same day. Tracking by UPS confirmed delivery to warehouse of origin on 8/18. CARiD has yet to refund my card, I call and get one excuse after another. I have had similar experiences in the past. This will be MY LAST time doing any business with the company. It is ran like there are kindergarteners at the helm.

Desired outcome: Refund

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R
1:48 pm EDT

CarId Body kit Duraflex

Bought a body kit for a Mustang, and it had a lot of fitment issue. They expected the car to sit at a body shop for weeks at my expense for storage there. We sent in pics they ask for then it took them over a week to send them to Duraflex. So we decided to keep the old bumpers and paint them. Then over a week later the turn around and ask for more pics. Which we can’t do know that the car is back together. So they say there is nothing they can do.

Desired outcome: Refund and shipping refunded

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K
9:28 pm EDT

CarId Do not honor price matching

I asked if they matched total price including shipping and was told they do. After ordering the item and requesting a price match I'm then told they do not match total including shipping, only item price. Even after showing them what their company emailed me they refuse to match. Their price match policy mentions nothing about shipping, and their shipping charges happen to be higher than everyone else.

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K
4:07 pm EDT

CarId Still waiting for shipping label

I have been waiting a week so 5 business days to get my return label to send the item back to receive my 1k refund. I am not happy and will never order from this company again! Will not recommend to anyone!

Desired outcome: Get my shipping label so I can be refunded

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J
5:43 am EDT

CarId $1,600 for Anderson composites carbon fiber zl1 wing never recieved a year later no product no refund just lies from carid1111

This is getting to the point of insanity and I’m very fed up with carid amd I'm getting very angry at the lack of response and professionalsism of caid. I paid you guys $1,600 June 2021 for a carbon fiber Zl1 wing by Anderson composites. You guys always waiting till the day you said I would receive it to inform me that it’s been put on back order again . After 5-6 back orders you guys then told me the expected ship date cannot be deters this time .Then I ask for a refund and it’s been 180 days so you can’t refund my card but that’s not my fault that’s yours so I don’t see why you can’t make an exception to that’s policy considering it was your fault and you have been holding my $1,600 hostage for a year now . That is not acceptable and I will file a claim against you , report you to The better business bureaua . You claim to have mailed my refund check on April 14th , was told by one of you that it would take 3-5 business days ,another told me 7-10, I even called and they told me last Friday at the latest .Everytime I reach out you guys tell me 24-48 hours you’ll contact me but never do . I’m very fed up and I will get legal if I don’t get my money back in a day or two . No excuse for this

I am about to file a police report and a small claims lawsuit against carid .

Desired outcome: I want my money back refunded to a card of either my choice or the original form of payment not a Check because I don't believe carid evem sent me a check

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K
2:33 pm EDT

CarId Brake disk and pad kit

I ordered a rear brake kit for my Nissan Leaf. Parts received looked correct.

To be clear, Price and delivery was fine. Form, fit and function was not.

Rotors fit fine, Brake pad its self was correct what was wrong is the shims would not fit over the rotor.

I checked the web and found that the brake pad kit was not correct for that card.

I contacted CARiD and they found that the manufacture supplied kit was not correct for the car. All good.

The failure was that it took over two weeks for CARiD provided any response to replacing the parts. I could not leave the car without brakes for this long. I was forced to re-use the old shims.

Failure here was very poor customer support and not understanding the need for immediate replacement.

Desired outcome: Water over the dam. I can not return any of the parts. It would have been nice to see a concession on CARiDs part.

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T
6:13 pm EDT

CarId One out of 4 tires is defective.

I was sent a defective tire, and after sending a document indicating that the tire itself is damaged, the company is refusing to provide a refund or exchange and instead trying to make me pay for another tire.

Horrible manager Erika is not responsive, Often taking her months to reply to you, at which point the warranty void

Desired outcome: Not professionals. No warranty issued.They are wasting time and not honoring warranty.

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L
1:55 pm EDT
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CarId wheel purchase

I purchased 4 wheels for our 2019 chevy 3500 dual rear wheel truck we received all 4 wheels all product numbers were correct the tire shop removed the wheels nothing looked out of line so they mounted the tires when installing the wheels 3 fit and 1 had a smaller hub hole on the rear wheel by 1/2 inch nothing anyone would have noticed before mounting the tires when i contacted Carid they stated they would not warranty the wheel because it had a tire mounted that has to be 100%BS because the wheel is defective will not fit anything we took picture and showed the size difference to no avail.

Desired outcome: 1 correct wheel

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E
7:34 pm EDT

CarId Undelivered order (paid for)

On Dec 3, 2021 I paid $6250 for a tires wheels package; delivery was promised Jan 18. It is now March 25, 2022 (nearly 4 months) and I have not received delivery. A rep told me a month ago that the wheels were not available and I would be issued a refund. When that didnt happen I called repeatedly. They tell me that the wheels are available but that they cant tell me when, if ever, I might get them, and they will not make a refund. Order number [protected]. Reps involved Mila Parnell, Zoey and Sammy. All 3 have lied to me repeatedly over this 4 month period. Even once telling me the wheels were shipped; but that they were unable to find the tracking info. Today they tell me the wheels are ready but they cannot tell me when (or even if) they will be delivered. This is a clear Scam.

Desired outcome: Refund or immediate delivery

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C
12:55 pm EDT

CarId Bumper for a Honda

They sent me a bumper that is not for my car.

Desired outcome: I want my money back.

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J
4:34 pm EDT

CarId Faulty item

Purchased air strut from Carid.com. Product is faulty - leaks air. Called company for warranty replacement. Company stated item is under warranty. Sent pictures of part as they requested. Warranty was approved. Stated they would have supervisor call me today to arrange quick delivery. NOW they tell me the part is on back order and I have to wait at least 2 weeks + for a replacement part to be sent to me. This not acceptable. That means my vehicle will be out of service for another 3 weeks +. I requested a refund. They will not refund my money. I want a refund now.

Desired outcome: I want a full refund.

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B
8:55 am EST
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CarId wrong wheel lugs bolts

I purchased a set of rims (4) for my 2007 Chrysler Crossfire. My issue is not with the rims but the fasteners (Lug Bolts). The 20 I received with the wheels were too long for my application.

I called and requested shorter ones after trying to explain to the person on the other end the issues, which I'm sure had not idea of what a lug bolt was.

About 5 days later I received a shorter bolt but with the wrong thread size. I needed a 1.50mm thread, they sent a 1.25mm thread. it took forever to make the person understand you cannot screw a 1.25mm bolt into a 1.50 bolt whole. Again I had to explain the history of bolts and was assured I would be sent the correct one this time Bolts arrived 4mm longer then the originals that were sent.

Called back again, went thru the origin of the bolt world again, was advised the right ones would be sent. Asked to speak to a Supervisor to verify the conservation and was told there are no Supervisors to speak with, send an email. My new rims are still sitting on the garage floor waiting for the right thing to happen. It's been 3 to 4 days since and I have not received a reply to my email or the bolts

As they say, if it sounds to good to be true it probably is and I believe they proved it. Lack of service is lack of service. They can blame it on Covid but a simple solution to simple problem i do not believe is asking too much.

If all else fails I will go to another vender and purchase what I need, and let all in the car world I know of my experience with CARID

Desired outcome: correct product as requested

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O
9:24 am EST

CarId Trying to return a item

I have been trying to receive an RMA Return label from carid & it has been absolutely impossible for them to email it to me! I WILL NEVER BUY ANOTHER ITEM FROM THEM! It should not be that DAMN difficult to receive a return label! I have spoke to numerous representatives at car ID just got off the phone with another one she said and I quote I should receive a return label today January 6, 2022.. I guess we will see! But most definitely I'm not going to hold my breath

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10:35 pm EST
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CarId Re: CARiD Order # [protected] {9281619}

I received my roof racks a week ago. I am please with the product, but very frustrated with customer service. The 4 keys that came with the roof racks only operate the one lock. The lock on the other roof rack requires a different key. I contacted customer service right away. I then provided a written explanation of the problem as requested and photos. A day later I was asked to clarify the problem and send photos again "as the photos I sent were not clear enough". So I explained the problem again and sent more photos. Yesterday I received a third request to clarify the problem. I sent an explanation of the problem again today. It seems like my key issue will not be resolved and that customer service simply hopes I quit bothering them. Thomas Bergum

Desired outcome: Get keys to fit the other lock!

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A
10:48 am EST

CarId Return Policy - They promised a full refund if item was returned! They Lied!

I ordered 4 tires, 37x13.5x18 Nitto Ridge Grappler from CarID. I paid $120.00 for shipping! It totaled $2070. 00 after taxes and shipping. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. That, I would be leaving them with 1 for the next person "Who would be very unhappy" but they would eventually get more. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. But they "Would be shipping SOON"! They shipped ONE TIRE AT A TIME. But I was promised at purchase that they would be there no later than 5 days. Unacceptable!

I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. Not only did I get the tires cheaper at SimpleTire, $1884. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! AND I got my tires shipped directly to the tire shop by noon on the 3rd day! Exactly as they promised! Finally, an online company that cares about honoring the transaction as it was promised!

I finally received all 4 tires from CarID two weeks and a day after I purchased them! I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. It took me calling them and speaking to a Rep to submit the form for me! The next day I get an email that the RETURN WILL COST $510.68! And it will be deducted from the refund! I am to reply if I want to return the tires at that shipping cost.

THIS COMPANY IS A SCAM!
Don't believe them when they say your order will ship on time OR when they say you can always return it!

THERE's A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB!

Desired outcome: Refund my $2070 dollars

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4:26 pm EST
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CarId wheels

CARiD website confirmed the rims would fit my 1979 F150 truck. After installing them, the front brake calipers hit the rim and put a groove on the rim. The truck is all original with no modifications to it. They will stand behind their product and I have two worthless rims.

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5:32 pm EDT
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CarId Remington wheels

Bought Remington Buckshot wheels along with other items in mid 2020. Put the rims on my truck the first week of August. They looked great. I get asked all the time where I bought them. Took the rims off the first week of November for the winter. Didn't get them back on the truck again until third week of May 2021 because of my work schedule. Compliments started again. I use a microfiber sponge and public tap water to clean them. In September, the finish started peeling off the rim. At first, i thought it was tar from the road because it looked like a streak in a couple of spots. When i started spraying it down with the hose, large pieces began to fly off. I contacted CarID and they contacted Remington. Their response was that I was three weeks out of warrantee. I thought maybe I got ahold of a bad rim and purchased a new rim. How dumb am I? Now one month later, the other three rims are peeling. Time to purchase a new set of rims from another manufacture from another store. The reason for filing this complaint with CarID is because I could not find a way to contact Remington directly. We (I have teemed up with a couple of popular youtube trucks sites) am in the process of making a video with all the facts, recorded phone call and the condition of the rims as of today in effort to make it as public as I can. Possible include your response the this complaint from CarID's view point.
Remington clearly produces an inferior product. These rims have only been on my truck for a total of eight months with no salt exposure. If I can prevent one person from making the same mistake I did, it will be worth the effort

Desired outcome: [protected]@svmwny.com

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2:13 pm EDT

CarId Volvo wheel

I bought a wheel rim from them in August. They advertised it was under warranty. I had it installed on either August 30th or September 1st. I went on a long road trip on Labor Day weekend, during the trip I had to add air several times. I just assumed the tire had a slow leak. I got home on 9/7/21. It was a few weeks before I could get it in for my tire guys to check it out. I finally had it looked at towards the end of September. I was told the wheel had a hairline crack in it, there appeared to be no traumatic damage or dents. The tire checked out fine. It had to be a manufacturer flaw. That rim cost $281.50. I contacted CARid While at the Tire place. They said to take pictures. I did. They said they couldn't see any damage on the pic. So they suggested I go back to the tire place and get a work order describing what they saw and submit that. I did that as well. They said that I would need to return the rim before they could send a new one. So they suggested I send the rim back and they would send me a new one and bill my credit card for the new one only if the manufacturer denied the claim. I told them I would wait to see what the manufacturer will say before I agree to that. Right away, they tell me the claim was denied. They said I should have not waited 2 months to let them know. (It WASN'T 2 months, it was just a little over 30 days...)

Desired outcome: Exchange the wheel

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CarId Customer Reviews Overview

CARiD is a leading online retailer of automotive parts and accessories, catering to a wide range of vehicles and brands. The website has garnered a significant number of positive reviews from customers, highlighting its exceptional customer service, vast product selection, and competitive pricing.

Customers have praised CARiD for its user-friendly website, which makes it easy to find the right parts and accessories for their vehicles. The website's search function is particularly helpful, allowing customers to filter products by brand, model, and year.

CARiD's customer service has also received high marks from reviewers, with many customers noting the company's prompt and helpful responses to inquiries and concerns. The company's knowledgeable staff has been praised for their expertise and willingness to go above and beyond to ensure customer satisfaction.

In addition to its excellent customer service, CARiD offers a vast selection of products, including everything from performance parts to interior accessories. Customers have noted that the website's prices are competitive, and the company frequently offers discounts and promotions to help customers save even more.

Overall, CARiD has received overwhelmingly positive reviews from customers, making it a top choice for those in need of automotive parts and accessories. With its exceptional customer service, vast product selection, and competitive pricing, CARiD is a trusted and reliable source for all things automotive.
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