Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Vision, Glasses, Lenses Complaints

Sort by: Date | Popularity

JC Penney Optical / $390.00 in value groupon

Gianni2007 on Jan 13, 2017
These glasses were absolute garbage. Supposed to be Progressive lenses but I never could see well out of them. No way was this almost $400 worth of prescription glasses. They made me pay $10.00 on top of the Groupon and I think $10 pretty much covered the value of the glasses. I had them...

Shopko eye center / Eye glasses

Drea Weez on Jan 6, 2017
I took my 8 year old daughter in for an eye exam and she needed new glasses. Her appointment was 11.23.2016 at the fond du lac wi store. We ordered her glasses and were told 2 weeks. After 4 weeks of not hearing back I called to see if they were in. They were going to check and call me...

Cohen's Fashion Optical / Cancelling my appointments

Tara Doring on Dec 31, 2016
I obtained vision coverage through my employer and called this company in Shirley, New York because it's right in my Town. I made an appointment a month ago because I need reading glasses very much so. I explained to the employee over the phone the insurance that I have and that I don't...

Costco Wholesale Corporation / Rejected to provide lens service for the eyeglasses frame for no reason

RaghuLavidi on Dec 31, 2016
Costco Wholesale CorporationDate of Incident: 12/31/2016 Location: San Diego, Mission Valley Incident Details: Today is the worst experience that I never expected from costco opticals. I had a frame+lens done from costco for my son few months back. My son has made slight scratches on the lens. I went to costco to...

Optical Express / No return of full payment £3990.00

Dilbi Jones on Dec 30, 2016
Paid in full for eye surgery, on 3rd november 2016. After consultation with surgeon was told I was never a suitable candidate for surgery and never would be ! Was told by the surgeon and nurse that I would get full refund in 28 working days ! I asked why 28 working days when the money wa...

GlassesUSA.com / Continuous spamming

Carol Tanabata on Dec 13, 2016
This company has been harassing me with endless spam for two months. Although I unsubscribed numerous times, called them to tell them to stop, the stupid emails keep coming every day and sometimes it's more than once a day. When I talked to them, they told me I had to wait for the 10 day...

Lensesrx.com / Sunglasses

Carol Tanabata on Dec 12, 2016
Be careful ordering glasses from these people. I ordered some sunglasses from them, but they were back ordered for over a month. They don't let you know that until after they process your credit card. This is a very shady business practice and I've never experienced this with another...

Eyeglassesusa.com / Continuing email harassment

Carol Tanabata on Dec 12, 2016
I have unsubscribed many times, but they keep sending me emails. I contacted them and told them to stop, but they keep sending me emails. They told me to wait 10 days and it's been way beyond that. They told me not to reply any more because that causes emails to keep coming. I stop...

myeyecolors.com / Paid for colored contacts

Shelly Reese on Dec 11, 2016
I ordered contact lenses on nov 19th 2016 they took 29.99.99 off my credit card and I have not heard from this company again nor can I contact the phone numbers are no good the web sight is set up to take all your credit card info and to get the money and then there is no way at all to get...

GlassesUSA / Poor quality frame and poor customer service

Horsemstress on Dec 11, 2016
GlassesUSAI took shipment of my new glasses in mid-July and foolishly accepted the cheap and poorly designed frames. By mid-September one of the temples fell off making the glasses unwearable. In response to my contacting the company I was told they could not send me a replacement nut to reattach...

Specsavers / Service

Giorgos St on Dec 11, 2016
Moved to Swindon on September of 5th! Spoke with the shop in Swindon and did all my transfer direct bill and rest of details I had to do. Literally I just received my contact lenses pack and I've been in the store at least 4 times asking about my product. They told me that was delivered in...

EyeBuyDirect / Poor quality

Tonn on Dec 7, 2016
I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Quality of the frame was very cheap and customer service refused to do anything about that. They said they guarantee I'll be satisfied. One month later frame just cracked! I...

Webeyecare.com / Terrible site to deal with!

Panda on Dec 6, 2016
I made an order and purchased monthly contact lenses from www.webeyecare.com. When I made my order I also attached my prescription. When my order finally arrived I was surprised to see they sent me incorrect lenses! I contacted Webeyecare the next day and spoke with one of their reps who...

Specsavers / Child's glasses

staceyw90 on Dec 3, 2016
On the 13th of August 2016 I took my 4 year old son to have his eyes tested the optician was who tested his eyes was good. She advised that he needed glasses as soon as possible, so she took us down stairs and showed us what glasses were available we then got passed over to a male...

Specsavers / Wrongly prescribed glasses

Sarah Dhib on Dec 2, 2016
I have been prescribed incorrect glasses by the optician at Specsavers Harlow. I need bifocals or verifocals but have been given long distance glasses only. I can use the current glasses for long distance such as driving but when using the glasses at wok I cannot see when I look down or...

GlassesUSA / Over a month, no glasses

Diva2 on Nov 29, 2016
This is the WORST company ever to do business with. I have been waiting for my glasses for over a month and I have not received them because they were returned for insufficient address. They claim I did not put my address on the order. Now what website lets you complete an order with out...

ClearlyContacts / Don't order anything from this place

Jooy6 on Nov 28, 2016
Purchased a pair of glasses from ClearlyContacts website and when my glasses arrived there was a huge crack! I contacted ClearlyContacts customer service right away and said that I can also provide pictures but they said they believe me and don't need pictures. They said that there wa...

Costco / Eyeglass frames

Joe Schmoke on Nov 26, 2016
Bought two pair of prescription eyeglasses in June 2015. Sunglasses kept losing screws to frames - 6-7 times. Went back to my old sunglasses. Worse, regular glasses with premium frames had one frame arm separate from main frame. It was glued on rather than screwed on by manufacturer;...

ASDA / Opticians

Lisajo1986 on Nov 23, 2016
I came to Asda opticians on 9/11/16 as a friend had recommended it having been there before. After purchasing some glasses for my child to a total of £99.00, I was told I would hear from the store within seven to ten days to collect his glasses. After waiting ten days to hear from the store...

Costco / Optical department (Eyeglasses)

Dimple Walia on Nov 17, 2016
Me and my son (12 years old)went to Costco on Nov 8, 2016 for his Pair of Eyeglasses. We select the frame from Costco and transitional lenses in brown color. They told us it's going to be ready within 7-10 days. Yesterday which is on Nov16th I got a phone call from Costco that my son...
Contact Us


Fake Anti-Virus Software Scams on the Rise
Fake Anti-Virus Software Scams on the Rise
more videos More Videos

Reply to