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EyeMart Express Customer Care Service

EyeMart Express, LLC

13800 Senlac Drive
Suite 200

Farmers Branch
Texas
United States - 75234

Customer Support Phone Numbers

Fax:
+1 469 206 5169 0 0
Key Executives

Dr. H. D. Barnes
President
 
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EyeMart Express Complaints & Reviews

EyeMart Express - Alaska, Anchorage / The doctor is rude and full of contempt.

Sh
Shelley South on Aug 1, 2016
I questioned the office when I found out we were not informed you need a separate exam for contacts. Each staff member I talked to had different information. I asked to be contacted by a manager or doctor and was not. When I came in the store the staff yet again had new information. The...

EyeMart Express - Oklahoma, Owasso / Eye glasses -- lenses

Sh
Sheena43 on Mar 11, 2016
I purchased a pair of glasses from EyeMart Express and within second year, the lenses started cracking. I am a grandmother and I've been wearing glasses since I was 8 years old. I know how to take care of my glasses and I'm not hard on them. I have limited financial resources and was hoping...

EyeMart Express - Mississippi, Jackson / Glasses/service

Re
Reviewer78739 on Jan 20, 2016
Hello my name is Eric Harris and I came to eyemart express on November-10-2015 with my prescription for new glasses and on November-16-2015 i received a text that my glasses were ready for pickup. I live in pearl which is about 18 miles away and takes about 20-25 minutes to get here. Now...

EyeMart Express / Insurance fraud

Re
Reviewer87548 on Jan 13, 2016
I have union insurance, this allows $500. every two years, went to eyemart express on 07/2015, bought $$377.15 of glasses and eye exam. Received a bill from my union insurance company that eyemart express submitted a claim for $506.18 and was paid my $500. allowance. Eyemart express office...

EyeMart Express / Bait & Switch glasses special

Re
Reviewer58718 on Nov 20, 2015
Eyemart Express Bait & Switches consumers from their advertised two pair for $38 single vision and $78 progressive to overpriced crap with a discount on the second pair which makes the deal just overpriced crap. Their "Special" is for a few eyeglass frames that are unappealing, super cheap...

EyeMart Express - Mississippi, Jackson / Service and false advertising

Ma
madmom1328 on Nov 11, 2015
The manager in this store is a scam artiest, not only were we refused the sale of 78.61 on 11-11-2015 the mgr had the nerve to scream while we were in there the wrong poster was up and changed out the sign to two pair 38.61. The advertisement is got get you in the store, yet once they know...

Eyemart / Walk in's not welcome !

Cl
Clifford Schoenbaum on Aug 22, 2015
In the past years ago I would just walk into the west side Eyemart and they would work me in within a hour, But for the past two years I will walk into the place and it will be empty " No one in there " and they will say they are booked ! One time after this happened I drove over to...

EyeMart Express - New Mexico, Albuquerque / Still unable to see/vision is blurry

Me
Melody Cross on Jul 30, 2015
First time customer at Eyemart Express... I live close to 2 hours away... Onsite Optometrist did eye exam ... picked out 2 pair of glasses .. 1 was available .. the other had to be ordered ... they would ready in about 2 weeks. When they were in I went to pick up both pairs of glasses ...

EyeMart Express / shoddy work, pricing

Gs
gsrmom on Mar 12, 2015
We went into the store with our prescriptions, my mom, my husband and myself after seeing the multitude of ads on tv for no-line bifocals for $99. I picked out my frames, which were $69...and sat with the 'representative' while he went over my glasses information. Almost $400.00...

EyeMart Express / Bad glasses

Mz
Mzcmkr on May 28, 2014
I purchased two pairs of glasses from Eyemart Express after my vision checkup. My regular glasses had the frame break FIVE times in the first 8 months. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead...

EyeMart Express / Shoddy workmanship

Nu
nurselightening on May 21, 2014
My daughter initally went to eyemart express to have a 6 month old pair of glasses repaired and was told that they couldn't fix them. So as she was in desperate need of glasses she bought two new pair. Upon receiving these glasses she looked at them only to find that on both pairs of...

EyeMart Express - Oklahoma, Oklahoma City / Bad customer service

As
AsksForRespectfulService on Apr 14, 2014
I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me...

EyeMart Express - Texas, McAllen / Customer service

Mi
Mike tovar on Feb 11, 2014
Went into your McAllen store this afternoon and was totally ignored by both of your associates. One of them was waiting on another customer and the other was busy putting on some type of lotion. They did not even greet us when we came in. I then proceeded to look at the glasses and after...

Eyemart - Ohio, Cincinnati / POOR MADE GLASSES

Br
Broughton on Dec 25, 2013
THREE TIMES TO GET GLASSES THAT I COULD SEE WITH, A YOUNG LADY SELLING AND SIZING BIFOCALS, WITH NO IDEA WHAT SHES WAS DOING, AND NO ONE AROUND HER WAS HELPING. FOUR MONTHS LATER MY 600.00 PER OF BIFOCALS, ARE USELESS TO ME, I HAVE TO USE READER ON TOP OF MY GLASSES. AND MY LENSES ARE STARTING TO FOG. MY LAST SET OF GLASSES LASTED FOR SEVEN YEARS

EyeMart Express / lousy customer service & racism

Us
User4987234 on May 2, 2013
I wish I had found this site before I purchased my glasses! I asked repeatedly when I was purchasing my glasses if I was covered for scratches. I made it clear that I wanted whatever coverage necessary to get my glasses fixed if they were scratched. I was assured they were covered and were...

EyeMart Express - North Dakota, Grand Forks / false advertising unfriendy

Pa
Paueen on Apr 3, 2013
adds tell me that you can get 2 pair of no line bifocals for $97.. i ended up paying over $300. and they were not helpful at all to help with picking out the frames...It seemed like too much of effort to help me..rattled prices off quickly..no more was said..one pair was sun glasses and...

EyeMart Express - Virginia, Colonial Heights / Poor service & Dishonesty

Va
VANESSA JONES on Feb 19, 2013
First of all, Eyemart Express states that you get your glasses back within an hour, not true. If I had known in advance that I couldn't get my glasses back within one hour, I would have went back to Lenscrafters where I received excellent service. I was a first time customer of...

EyeMart Express - Ohio, Columbus / service

Er
ericzoe on Oct 8, 2012
purchased 2 pairs of glasses totally over 600.00 very poor quality went in a couple weeks ago arm had come off one side, I was told they were not fixable i would have to buy another pair, frustrated and went to neighborhood reputable optician where they put in a new screw and only had to...

EyeMart Express - Oregon, Medford / Faulty Materials

Ga
Gary in GP on Sep 3, 2012
I bought a pair of glasses from Eyemart Express in Medford, OR less than 1-1/2 years ago. Now one of the lenses is de-laminating (bubbles appearing in the lens), and this store will do nothing about it. They accused me of using chemicals on them and leaving them in a hot car, etc etc which...

EyeMart Express - Oklahoma / No tools to adjust glasses?

An
anonymous in ok on May 1, 2012
I went into an EyeMart Express to have my glasses adjusted as they were getting very loose and wouldn't stay on. There were two other customers in the store asking for adjustments as well. When it was my turn for service, I showed the girl what needed to be done and she said she...

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