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EyeMart Express

EyeMart Express, LLC

2110 Hutton Dr STE 100
United States - 75006-6866
Customer Care
1 903 892 2621 0 0
1 972 488 2002 0 0
1 205 661 3030 0 0
1 888 372 2763(1-888-DRBARNES) 0 0
Additional Contact Address
13800 Senlac Dr., Ste 200
Farmers Branch, Tx 75234
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EyeMart Express Complaints & Reviews

EyeMart Express - Mississippi, Jackson / Glasses/service

Reviewer78739 on 2016-01-20
Hello my name is Eric Harris and I came to eyemart express on November-10-2015 with my prescription for new glasses and on November-16-2015 i received a text that my glasses were ready for pickup. I live in pearl which is about 18 miles away and takes about 20-25 minutes to get here. Now...

EyeMart Express / Insurance fraud

Reviewer87548 on 2016-01-13
I have union insurance, this allows $500. every two years, went to eyemart express on 07/2015, bought $$377.15 of glasses and eye exam. Received a bill from my union insurance company that eyemart express submitted a claim for $506.18 and was paid my $500. allowance. Eyemart express office...

EyeMart Express / Bait & Switch glasses special

Reviewer58718 on 2015-11-20
Eyemart Express Bait & Switches consumers from their advertised two pair for $38 single vision and $78 progressive to overpriced crap with a discount on the second pair which makes the deal just overpriced crap. Their "Special" is for a few eyeglass frames that are unappealing, super cheap...

EyeMart Express - Mississippi, Jackson / Service and false advertising

madmom1328 on 2015-11-11
The manager in this store is a scam artiest, not only were we refused the sale of 78.61 on 11-11-2015 the mgr had the nerve to scream while we were in there the wrong poster was up and changed out the sign to two pair 38.61. The advertisement is got get you in the store, yet once they know...

Eyemart Express Albuquerque, NM - New Mexico, Albuquerque / Still unable to see/vision is blurry

Melody Cross on 2015-07-30
First time customer at Eyemart Express... I live close to 2 hours away... Onsite Optometrist did eye exam ... picked out 2 pair of glasses .. 1 was available .. the other had to be ordered ... they would ready in about 2 weeks. When they were in I went to pick up both pairs of glasses ...

EyeMart Express / shoddy work, pricing

gsrmom on 2015-03-12
We went into the store with our prescriptions, my mom, my husband and myself after seeing the multitude of ads on tv for no-line bifocals for $99. I picked out my frames, which were $69...and sat with the 'representative' while he went over my glasses information. Almost $400.00...

EyeMart Express / Bad glasses

Mzcmkr on 2014-05-28
I purchased two pairs of glasses from Eyemart Express after my vision checkup. My regular glasses had the frame break FIVE times in the first 8 months. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead...

EyeMart Express / Shoddy workmanship

nurselightening on 2014-05-21
My daughter initally went to eyemart express to have a 6 month old pair of glasses repaired and was told that they couldn't fix them. So as she was in desperate need of glasses she bought two new pair. Upon receiving these glasses she looked at them only to find that on both pairs of...

EyeMart Express - Oklahoma, Oklahoma City / Bad customer service

I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me...

EyeMart Express - Texas, McAllen / Customer service

Mike tovar on 2014-02-11
Went into your McAllen store this afternoon and was totally ignored by both of your associates. One of them was waiting on another customer and the other was busy putting on some type of lotion. They did not even greet us when we came in. I then proceeded to look at the glasses and after...

Eyemart Express 3412 Wrightsboro Rd / lousy customer service & racism

User4987234 on 2013-05-02
I wish I had found this site before I purchased my glasses! I asked repeatedly when I was purchasing my glasses if I was covered for scratches. I made it clear that I wanted whatever coverage necessary to get my glasses fixed if they were scratched. I was assured they were covered and were...

Eyemart Express / Eye Glasses - North Dakota, Grand Forks / false advertising unfriendy

Paueen on 2013-04-03
adds tell me that you can get 2 pair of no line bifocals for $97.. i ended up paying over $300. and they were not helpful at all to help with picking out the frames...It seemed like too much of effort to help me..rattled prices off quickly..no more was said..one pair was sun glasses and...

EyeMart Express - Virginia, Colonial Heights / Poor service & Dishonesty

VANESSA JONES on 2013-02-19
First of all, Eyemart Express states that you get your glasses back within an hour, not true. If I had known in advance that I couldn't get my glasses back within one hour, I would have went back to Lenscrafters where I received excellent service. I was a first time customer of...

EyeMart Express - Ohio, Columbus / service

ericzoe on 2012-10-08
purchased 2 pairs of glasses totally over 600.00 very poor quality went in a couple weeks ago arm had come off one side, I was told they were not fixable i would have to buy another pair, frustrated and went to neighborhood reputable optician where they put in a new screw and only had to...

Eyemart Express - Medford, Or - Oregon, Medford / Faulty Materials

Gary in GP on 2012-09-03
I bought a pair of glasses from Eyemart Express in Medford, OR less than 1-1/2 years ago. Now one of the lenses is de-laminating (bubbles appearing in the lens), and this store will do nothing about it. They accused me of using chemicals on them and leaving them in a hot car, etc etc which...

EyeMart Express - Oklahoma / No tools to adjust glasses?

anonymous in ok on 2012-05-01
I went into an EyeMart Express to have my glasses adjusted as they were getting very loose and wouldn't stay on. There were two other customers in the store asking for adjustments as well. When it was my turn for service, I showed the girl what needed to be done and she said she...

Eye Mart Express - Texas, Sherman / Glasses no good

Linda A. Mason on 2011-07-22
Went to get my prescription filled since I had eye surgery I needed new prescription I went to eyemart express to save some money and I had been there before. I've been there 4 times to get my lenses straightened Out and all the employees say there is nothing wrong with them I still see a...

EyeMart Express - Alabama, Birmingham / bad services, bad quality glasses

DO NOT GO on 2011-04-09
Bait & Switch. 1 complete pair -just ordinary frames with lined bifocal lenses- plus one lens only -in my own frame- cost me over $400 bucks and took 3 weeks to get. The exam was separate. I was shocked when they told me the price and they did not even help to lower the price, when I asked...

EyeMart Express - Alabama, Birmingham / price, service

topgun on 2011-04-05
Agree with the bait and switch review. They advertise 2 pair for $119. I got charged $380 for 1 pair and could not see out of them. They said they did not give refunds and if I could not see (since they were made perfectly to my prescription) I should see the doctor, since he was probably...

EyeMart Express / Employee

macdaddyskuz on 2011-03-01
I worked for Eyemart Express for 2 years, when I first started working their were multiple people fired including my first boss and then every employee (except for myself) then after... yes I said everyone was fired except for myself. They got a new boss and new employees training and all...

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