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Eyemart Express

Eyemart Express, LLC
13800 Senlac Dr., Ste 200
Farmers Branch, Tx 75234
United States
Customer Care
Phone:1-888-DRBARNES (372-2763)
 

Eyemart Express Complaints & Reviews

Eyemart Express Albuquerque, NM - New Mexico, Albuquerque - Still unable to see/vision is blurry

Posted: 2015-07-30 by    Melody Cross
Complaint Rating:  100 % with 1 votes
First time customer at Eyemart Express...
I live close to 2 hours away...
Onsite Optometrist did eye exam ...
picked out 2 pair of glasses .. 1 was available .. the other had to be ordered ... they would ready in about 2 weeks.
When they were in I went to pick up...

Eyemart Express - shoddy work, pricing

Posted: 2015-03-12 by    gsrmom
Complaint Rating:  100 % with 1 votes
We went into the store with our prescriptions, my mom, my husband and myself after seeing the multitude of ads on tv for no-line bifocals for $99. I picked out my frames, which were $69...and sat with the 'representative' while he went over my glasses information. Almost $400.00. When...

Eyemart Express - Bad glasses

Posted: 2014-05-28 by    Mzcmkr
Complaint Rating:  0 % with 0 votes
I purchased two pairs of glasses from Eyemart Express after my vision checkup. My regular glasses had the frame break FIVE times in the first 8 months. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of...

Eyemart Express - Shoddy workmanship

Posted: 2014-05-21 by    nurselightening
Complaint Rating:  0 % with 1 votes
My daughter initally went to eyemart express to have a 6 month old pair of glasses repaired and was told that they couldn't fix them. So as she was in desperate need of glasses she bought two new pair. Upon receiving these glasses she looked at them only to find that on both pairs of glasses...

Eyemart Express - Bad customer service

Posted: 2014-04-14 by    AsksForRespectfulService
Complaint Rating:  100 % with 5 votes
I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me were...

Eyemart Express - Customer service

Posted: 2014-02-11 by    Mike tovar
Complaint Rating:  100 % with 2 votes
Went into your McAllen store this afternoon and was totally ignored by both of your associates. One of them was waiting on another customer and the other was busy putting on some type of lotion. They did not even greet us when we came in. I then proceeded to look at the glasses and after about...

Eyemart Express 3412 Wrightsboro Rd - lousy customer service & racism

Posted: 2013-05-02 by    User4987234
Complaint Rating:  100 % with 2 votes
I wish I had found this site before I purchased my glasses! I asked repeatedly when I was purchasing my glasses if I was
covered for scratches. I made it clear that I wanted whatever coverage necessary to get my glasses fixed if they were scratched. I was assured they were covered and...

Eyemart Express / Eye Glasses - North Dakota, Grand Forks - false advertising unfriendy

Posted: 2013-04-03 by    Paueen
Complaint Rating:  100 % with 1 votes
adds tell me that you can get 2 pair of no line bifocals for $97.. i ended up paying over $300. and they were not helpful at all to help with picking out the frames...It seemed like too much of effort to help me..rattled prices off quickly..no more was said..one pair was sun glasses and figured...

Eyemart Express - Virginia, Colonial Heights - Poor service & Dishonesty

Posted: 2013-02-19 by    VANESSA JONES
Complaint Rating:  83 % with 6 votes
First of all, Eyemart Express states that you get your glasses back within an hour, not true. If I had known in advance that I couldn't get my glasses back within one hour, I would have went back to Lenscrafters where I received excellent service. I was a first time customer of Eyemart...

Eyemart Express - Ohio, Columbus - service

Posted: 2012-10-08 by    ericzoe
Complaint Rating:  100 % with 1 votes
purchased 2 pairs of glasses totally over 600.00 very poor quality went in a couple weeks ago arm had come off one side, I was told they were not fixable i would have to buy another pair, frustrated and went to neighborhood reputable optician where they put in a new screw and only had to wait...

Eyemart Express - Medford, Or - Oregon, Medford - Faulty Materials

Posted: 2012-09-03 by    Gary in GP
Complaint Rating:  0 % with 1 votes
I bought a pair of glasses from Eyemart Express in Medford, OR less than 1-1/2 years ago. Now one of the lenses is de-laminating (bubbles appearing in the lens), and this store will do nothing about it. They accused me of using chemicals on them and leaving them in a hot car, etc etc which was...

Eyemart Express - Oklahoma - No tools to adjust glasses?

Posted: 2012-05-01 by    anonymous in ok
Complaint Rating:  100 % with 1 votes
I went into an EyeMart Express to have my glasses adjusted as they were getting very loose and wouldn't stay on. There were two other customers in the store asking for adjustments as well. When it was my turn for service, I showed the girl what needed to be done and she said she didn't...

Eyemart Express - Alabama, Birmingham - bad services, bad quality glasses

Posted: 2011-04-09 by    DO NOT GO
Complaint Rating:  100 % with 5 votes
Bait & Switch. 1 complete pair -just ordinary frames with lined bifocal lenses- plus one lens only -in my own frame- cost me over $400 bucks and took 3 weeks to get. The exam was separate. I was shocked when they told me the price and they did not even help to lower the price, when I asked why...

Eyemart Express - Alabama, Birmingham - price, service

Posted: 2011-04-05 by    topgun
Complaint Rating:  33 % with 3 votes
Agree with the bait and switch review. They advertise 2 pair for $119. I got charged $380 for 1 pair and could not see out of them. They said they did not give refunds and if I could not see (since they were made perfectly to my prescription) I should see the doctor, since he was probably wrong....

Eyemart Express - Employee

Posted: 2011-03-01 by    macdaddyskuz
Complaint Rating:  83 % with 18 votes
I worked for Eyemart Express for 2 years, when I first started working their were multiple people fired including my first boss and then every employee (except for myself) then after... yes I said everyone was fired except for myself. They got a new boss and new employees training and all of...

Eyemart Express - Texas, San Antonio - horrible glasses

Posted: 2011-01-04 by    Gruee Queen
Complaint Rating:  75 % with 8 votes
I purchased 2 pairs of bifocal reading glasses. They never had them ready after almost spending the day there. 3 weeks later they called and said they were finally ready. I had made several calls to them, and it always seems chaotic in there before they called me to get them. I got there, could...

Eyemart Express - Idaho, Nampa - wrong prescription/lense to small

Posted:    justgetitright
Complaint Rating:  50 % with 6 votes
Went to the eyemart express because I had heard how great the eye doctor was and was very pleased with my experience. Went and picked out some frames, the employees were very friendly and helpful. Was disappointed to find out that my glasses would be ready in about a week not 1 hour as advertised!...

Eyemart Express - Texas, Corpus Christi - False Advertising

Posted:    Mommick5
Complaint Rating:  83 % with 6 votes
Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. False Advertising is illegal....

Eyemart Express - Mississippi, Tupelo - Eyemart Express Fiasco

Posted:    disgruntled in Tupelo
Complaint Rating:  93 % with 44 votes
I was in need of a need pair of progressive lens glasses. After seeing TV ads for Eyemart Express almost every night showing you could get 2 complete pairs of progressive lens for $117.95, I decided to check them out.
The first time I went in just to see what kind of frame selection...

Eyemart Express - Oklahoma, Oklahoma City - Wrong prescription.poor service

Posted:    avag
Complaint Rating:  100 % with 10 votes
Took my prescription to Eyemart Express, the sales person told me the frames I picked out were too small for bifocals. Then said no they weren't after my sister told her they were bigger than hers and she had bifocals. Came back 2 hrs laterr to pick up new frames with new prescription,...

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