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Eyemart Express Logo

Eyemart Express

Eyemart Express, LLC
13800 Senlac Dr., Ste 200
Farmers Branch, Tx 75234
United States
Customer Care
Phone:1-888-DRBARNES (372-2763)
 

Eyemart Express Complaints & Reviews

Eyemart Express - shoddy work, pricing

Posted: 2015-03-12 by    gsrmom
Complaint Rating:  0 % with 0 votes
We went into the store with our prescriptions, my mom, my husband and myself after seeing the multitude of ads on tv for no-line bifocals for $99. I picked out my frames, which were $69...and sat with the 'representative' while he went over my glasses information. Almost $400.00. When...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Bad glasses

Posted: 2014-05-28 by    Mzcmkr
Complaint Rating:  0 % with 0 votes
I purchased two pairs of glasses from Eyemart Express after my vision checkup. My regular glasses had the frame break FIVE times in the first 8 months. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Shoddy workmanship

Posted: 2014-05-21 by    nurselightening
Complaint Rating:  0 % with 1 votes
My daughter initally went to eyemart express to have a 6 month old pair of glasses repaired and was told that they couldn't fix them. So as she was in desperate need of glasses she bought two new pair. Upon receiving these glasses she looked at them only to find that on both pairs of glasses...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Bad customer service

Posted: 2014-04-14 by    AsksForRespectfulService
Complaint Rating:  100 % with 3 votes
I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me were...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Customer service

Posted: 2014-02-11 by    Mike tovar
Complaint Rating:  100 % with 2 votes
Went into your McAllen store this afternoon and was totally ignored by both of your associates. One of them was waiting on another customer and the other was busy putting on some type of lotion. They did not even greet us when we came in. I then proceeded to look at the glasses and after about...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express 3412 Wrightsboro Rd - lousy customer service & racism

Posted: 2013-05-02 by    User4987234
Complaint Rating:  100 % with 1 votes
I wish I had found this site before I purchased my glasses! I asked repeatedly when I was purchasing my glasses if I was
covered for scratches. I made it clear that I wanted whatever coverage necessary to get my glasses fixed if they were scratched. I was assured they were covered and...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Eyemart Express / Eye Glasses - North Dakota, Grand Forks - false advertising unfriendy

Posted: 2013-04-03 by    Paueen
Complaint Rating:  100 % with 1 votes
adds tell me that you can get 2 pair of no line bifocals for $97.. i ended up paying over $300. and they were not helpful at all to help with picking out the frames...It seemed like too much of effort to help me..rattled prices off quickly..no more was said..one pair was sun glasses and figured...
Complaint comments Comments Complaint country United States, North Dakota, Grand Forks Complaint category Vision, Glasses, Lenses

Eyemart Express - Virginia, Colonial Heights - Poor service & Dishonesty

Posted: 2013-02-19 by    VANESSA JONES
Complaint Rating:  83 % with 6 votes
First of all, Eyemart Express states that you get your glasses back within an hour, not true. If I had known in advance that I couldn't get my glasses back within one hour, I would have went back to Lenscrafters where I received excellent service. I was a first time customer of Eyemart...
Complaint comments Comments Complaint country United States, Virginia, Colonial Heights Complaint category Vision, Glasses, Lenses

Eyemart Express - Ohio, Columbus - service

Posted: 2012-10-08 by    ericzoe
Complaint Rating:  100 % with 1 votes
purchased 2 pairs of glasses totally over 600.00 very poor quality went in a couple weeks ago arm had come off one side, I was told they were not fixable i would have to buy another pair, frustrated and went to neighborhood reputable optician where they put in a new screw and only had to wait...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Vision, Glasses, Lenses

Eyemart Express - Medford, Or - Oregon, Medford - Faulty Materials

Posted: 2012-09-03 by    Gary in GP
Complaint Rating:  0 % with 1 votes
I bought a pair of glasses from Eyemart Express in Medford, OR less than 1-1/2 years ago. Now one of the lenses is de-laminating (bubbles appearing in the lens), and this store will do nothing about it. They accused me of using chemicals on them and leaving them in a hot car, etc etc which was...
Complaint comments Comments Complaint country United States, Oregon, Medford Complaint category Vision, Glasses, Lenses

Eyemart Express - Oklahoma - No tools to adjust glasses?

Posted: 2012-05-01 by    anonymous in ok
Complaint Rating:  100 % with 1 votes
I went into an EyeMart Express to have my glasses adjusted as they were getting very loose and wouldn't stay on. There were two other customers in the store asking for adjustments as well. When it was my turn for service, I showed the girl what needed to be done and she said she didn't...
Complaint comments Comments Complaint country United States, Oklahoma Complaint category Vision, Glasses, Lenses

Eyemart Express - Bad service

Posted: 2011-10-17 by    kathleen g
Complaint Rating:  60 % with 5 votes
Told glasses would be ready tuesday and they would call here it is thursday and i called them and was told the part did not work dont know when maybe saturday oh yesthey have they have the money iask if icould have it back i nwould go somewhere else!...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Fake advertising is illegal

Posted: 2011-09-06 by    Negaiss
Complaint Rating:  0 % with 1 votes
Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. Fake Advertising is illegal....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Alabama, Birmingham - bad services, bad quality glasses

Posted: 2011-04-09 by    DO NOT GO
Complaint Rating:  100 % with 5 votes
Bait & Switch. 1 complete pair -just ordinary frames with lined bifocal lenses- plus one lens only -in my own frame- cost me over $400 bucks and took 3 weeks to get. The exam was separate. I was shocked when they told me the price and they did not even help to lower the price, when I asked why...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Vision, Glasses, Lenses

Eyemart Express - Alabama, Birmingham - price, service

Posted: 2011-04-05 by    topgun
Complaint Rating:  33 % with 3 votes
Agree with the bait and switch review. They advertise 2 pair for $119. I got charged $380 for 1 pair and could not see out of them. They said they did not give refunds and if I could not see (since they were made perfectly to my prescription) I should see the doctor, since he was probably wrong....
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Vision, Glasses, Lenses

Eyemart Express - West Virginia, Charleston - glasses

Posted: 2011-03-18 by    kathleen griffith
Complaint Rating:  33 % with 3 votes
told glasses would be ready tuesday and they would call here it is thursday and i called them and was told the part did not work dont know when maybe saturday oh yesthey have they have the money iask if icould have it back i nwould go somewhere else...
Complaint comments Comments Complaint country United States, West Virginia, Charleston Complaint category Vision, Glasses, Lenses

Eyemart Express - Employee

Posted: 2011-03-01 by    macdaddyskuz
Complaint Rating:  83 % with 18 votes
I worked for Eyemart Express for 2 years, when I first started working their were multiple people fired including my first boss and then every employee (except for myself) then after... yes I said everyone was fired except for myself. They got a new boss and new employees training and all of...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Eyemart Express - Texas, San Antonio - horrible glasses

Posted: 2011-01-04 by    Gruee Queen
Complaint Rating:  75 % with 8 votes
I purchased 2 pairs of bifocal reading glasses. They never had them ready after almost spending the day there. 3 weeks later they called and said they were finally ready. I had made several calls to them, and it always seems chaotic in there before they called me to get them. I got there, could...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Vision, Glasses, Lenses

Eyemart Express - Idaho, Nampa - wrong prescription/lense to small

Posted:    justgetitright
Complaint Rating:  50 % with 6 votes
Went to the eyemart express because I had heard how great the eye doctor was and was very pleased with my experience. Went and picked out some frames, the employees were very friendly and helpful. Was disappointed to find out that my glasses would be ready in about a week not 1 hour as advertised!...
Complaint comments Comments Complaint country United States, Idaho, Nampa Complaint category Vision, Glasses, Lenses

Eyemart Express - Texas, Corpus Christi - False Advertising

Posted:    Mommick5
Complaint Rating:  83 % with 6 votes
Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. False Advertising is illegal....
Complaint comments Comments Complaint country United States, Texas, Corpus Christi Complaint category Vision, Glasses, Lenses

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