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Zazzle.com Complaints & Reviews

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Zazzle.com - Never received product. Customer service AWFUL!

Posted: 2013-12-15 by    Shirili
Complaint Rating:  0 % with 0 votes
BEWARE! Zazzle.com is awful. Made a purchase on Dec. 1. December 10 still did not receive item, but credit card was charged. Tried emailing and calling, but no response. Finally, 3 days later, Zazzle.com emailed me back to say the item was never picked up by the carrier and to SEND ITEM BACK FOR A REFUND! How can I send something back when I never received it? When I called customer service, they left me on hold until closing time and never answered the phone. I am still waiting for a refund. Go to stamps.com, shutterfly.com, tinyprints.com - anywhere, but here....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - California, San Jose - Orders not being processed

Posted: 2013-09-10 by    L.a.m
Complaint Rating:  0 % with 0 votes
I ordered invitation for my daughter's first birthday... First they sent me the wrong set of cards. Requesting them to send the correct order takes forever to process. Calling them makes it even worse, you have to wait 30 minutes to talk to an agent. They don't care about their consumer. Never use this company this will make your life miserable....
Complaint comments Comments Complaint country United States, California, San Jose Complaint category E-Shopping

Zazzle.com - Incomplete order

Posted: 2013-02-19 by    s baker
Complaint Rating:  0 % with 0 votes
Order for wedding stationery was short by both invitations and envelopes. Tried to email them but after several tries you are blocked on submitting a complaint. Useless company obviously not trustworthy or responsive....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Zazzle.com - Never again will I use this fraudulent website

Posted: 2013-01-09 by    Gorbek
Complaint Rating:  0 % with 0 votes
Ordered 100 business cards using Zazzle template Dec 31. Credit card charged. Order goes immediately to 'Processed' which means I cannot cancel. Seven days later, they cannot estimate when they might ship... and have no explanation, and no other response. Argh !!! Never again....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - Oklahoma - did not ship both mugs

Posted: 2013-01-08 by    just me in Ok
Complaint Rating:  100 % with 1 votes
Ordered 2 mugs 11 days ago(12-29-13)-received one mug with a receipt saying both mugs were in this very small box so I emailed them and asked them-where is my other mug? and got back a response for me to look "very" good inside this small box-to make sure I didn't miss the other mug! ha! so I responded that I looked and if they do not send me the other mug -to take it off my cc bill asap! I have ordered from them before so was" un "pleasantly surprised this had happened so no matter what happens after this-they have lost another customer! If I am not happy with what happens...
Complaint comments Comments Complaint country United States, Oklahoma Complaint category E-Shopping

Zazzle.com - Avoid it, go somewhere else

Posted: 2013-01-08 by    Kabrushe
Complaint Rating:  0 % with 0 votes
The website itself is great. My customer service hero Leonard was awesome and did the best he could to help me the 2 times my order was canceled. Once for a design thought to be infringing on copyrights and another because the same desing wouldn't work for embroidering. Awful policy not to just place order on hold and call customer to discuss problems. Wasted SOOO much time recreating items for replacing orders.

Sweatshirt printing great on 1 of 3 items, other 2 very askew. in process of sending pictures to Zazzle. Not sure yet how this will be handled. Fingers crossed I have...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - I will never deal with zazzle.com again

Posted: 2012-12-21 by    Darucce
Complaint Rating:  0 % with 0 votes
I ordered 2012 Christmas cards in early November. They arrived and were printed crooked. I requested a return and replacement cards before Thanksgiving. The request was granted and I received an email that they were being reprinted and would mail out soon. It took two more requests and a phone call (with a 15 minute wait) to apparently actually get the cards printed. They are now in the mail and tracking to arrive on Christmas Eve even though I was assured by customer service they would arrive immediately by courier. Horrible experience and I will never deal with zazzle.com again....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Zazzle.com - As a seller, they'll do anything to keep the little money you made

Posted: 2012-12-10 by    Diriene
Complaint Rating:  50 % with 2 votes
As a seller, they'll do anything to keep the little money you made. They rely on the slavery of others. The most anyone can make, doing full time with amazing art, would probably just be hundreds. Not all it's made out to be.

As a buyer, everything is over priced. I get phone cases from skinit.com instead. Zazzle just seams to be one giant money machine and I don't like that... wouldn't reccomend....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - Zazzle may be OK if you are the sort of person who plans everything months or weeks in advance

Posted: 2012-10-04 by    Corban
Complaint Rating:  0 % with 0 votes
Zazzle may be OK if you are the sort of person who plans everything months or weeks in advance but if you are like the rest of us AVOID! My birthday card order took 16 days from placing the order and arrived well after my father-in-law's birthday....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - They never told me it failed to deliver and there was no communication

Posted: 2012-09-07 by    Bieven
Complaint Rating:  0 % with 0 votes
Placed the order and the address got messed up. They never told me it failed to deliver and there was no communication until some spam requesting a satisfaction survey. I filled out their contact form and still no email communication. No way to call them. I suspect it will get handled but it will probably take more time....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - The Scooby and Minnie tee are simply not usable

Posted: 2012-09-07 by    Darnie
Complaint Rating:  0 % with 0 votes
I have bought many things from Zazzle, and they were always high quality so never in a million yeard did I think if I chose the economy tee that it would be such terrible print quality. I thought the tee itself may not be as nice, but I didn't realize the printing on the tee would appear lighter and cheap-looking. The Scooby and Minnie tee are simply not usable. :-( So upset....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - Please don't trust this site, especially with something important

Posted: 2012-09-05 by    Diomare
Complaint Rating:  0 % with 0 votes
This was the WORST online experience I have ever had. I ordered my wedding invitations and accessories and they came out all different sizes. They didn't match. . .the quality of the paper is CHEAP. I could have gotten better quality if I went to the local drug store and picked up a package of invitations. What is worse, when I called Customer Service, the rep was mean, insulting, and kept saying the same thing "you made the mistake" and "this is our policy". His supervisor was even worse. . .said the same phrases over and over again. They rude and insensitive and did not...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - Stay away from these guys

Posted: 2012-08-28 by    Kasmier
Complaint Rating:  0 % with 0 votes
Zazzle is very selective about what they refuse to print due to "Design contains a trademarked image or text." This particular design had a modified Fox News logo on it. The design was not being offered for sale, but rather for personal use.

(I have had an online retail presence on zazzle for the past 8 months - 18 products, 15 images.)

The logo was substantially the same as 8 other items on their site that were being offered for sale in other stores. I provided zazzle with links to the similar items and requested that they print the personal use items I had...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - They just can't seem to follow through on anything and their product was awful

Posted: 2012-07-25 by    Prigite
Complaint Rating:  0 % with 2 votes
I ordered baby shower invitations from them and when I received them, the printing was awful. I gave them a chance to redo the invitations and have them sent to me, waited 5 days for this process to take place, only to find out they never sent the invitations at all. I ordered them from another company and had to pay rush shipping of $20 to get them to me because the baby shower date was fast approaching, and asked zazzle to reimburse me and they wouldn't. They did reimburse me for my order with them, but still fell short in my eyes because they not only wasted my money, but my time as well....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - Horrible, ridiculous and will never order from them again

Posted: 2012-07-06 by    Fermine
Complaint Rating:  0 % with 0 votes
Worst website ever! They make horrible work, print words on top of words, then make you go through a horrible and long process to get your money back, and charge $7 for shipping for one card. But do I get that money back? Nope. Horrible, ridiculous and will never order from them again....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - Stay away from this website

Posted: 2012-04-22 by    Golibe
Complaint Rating:  0 % with 0 votes
Frankly, I don't know too much about this firm. Yet, ----- I was attempting to order a custom t-shirt, difficulty with the designing on their site. Well, it might have been me, since art design is not my strength. So, I stopped and took a break for a day or two. Well, I have been inundated with e-mails, that in and of itself tells me something....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - Stay away from these crooks

Posted: 2012-04-12 by    Mazile
Complaint Rating:  100 % with 1 votes
WOW! Was just getting ready to place an order when i took a sec to pull up reviews. The last time I saw a company that inspired so much disappointment (really, how many birthdays, weddings and anniversaries can one organization f**k up?), frustration with crappy service/ wrong orders, and outright anger over customer service was Clear Wire. Enough said!...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Zazzle.com - This site makes promises it cannot deliver

Posted: 2012-03-23 by    Yeppel
Complaint Rating:  100 % with 1 votes
I ordered buttons in plenty of time for them to arrive in time for a party I was having then also paid extra for expedited shipping. The buttons were stock, not customized. I also requested notification if they would not be delivered on time. I received no notice yet the buttons arrived AFTER my party. This site makes promises it cannot deliver....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Zazzle.com - Black Membership Scam

Posted: 2012-03-20 by    ZazzleHater
Complaint Rating:  100 % with 3 votes
Purchased a girl's "parrot design" t-shirt from www.birdorable.com. Purchase transaction is brokered through www.zazzle.com.
Bad enough that the shirt was over-priced at $25, when shipping was added in the complete transaction came out to $35.09 USD. Then exactly 31 days later I am billed again for a "Black Membership". Apparently, when you make your first purchase with them, they enroll you for a trial membership somewhere in the fine print. If you don't cancel the trial membership, they bill you for it 31 days later, which is what has happened in my case....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Zazzle.com - Long time to deliver a simple poster

Posted: 2012-03-08 by    Broumen
Complaint Rating:  100 % with 1 votes
Long time to deliver a simple poster. Same day bought also a made to measure frame from other website and it promptly arrived. Frame now lying on the floor whilst waiting for the poster to arrive. Last time I buy from them. Also delivery costs quite high for such a small item. this is why I feel even more crossed....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

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