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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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11:24 am EDT
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Yahoo! yahoo finance

I am asking Yahoo Finance to help police racist and anti-semitic comments from users related to our company. Our company is ticker symbol TOON and if you look at the conversation comments you will see a number of racist and anti-semitic comments. All you have to do is click on it and you will clearly see there are several logons that should be shut down. This is not appropriate and we are asking for Yahoo to police this and help shut this down. Thank you.

Desired outcome: User logons that post comments that are anti-semitic or racist should be shut down and disallowed to post.

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12:00 am EST

Yahoo! Mixed experiences with transtech enterprise

As a long-time user of Transtech Enterprise, my experience has been quite mixed. While the services provided are generally satisfactory, there have been instances of issues that have caused inconvenience. The customer service, in particular, has been a point of concern for many users, with some reporting difficulties in resolving billing and account-related issues. On the positive side, the platform offers a range of useful features that cater to different needs. However, improvements in customer support and addressing billing discrepancies would greatly enhance the overall user experience.

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7:32 pm EST
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Yahoo! Very good news website where as long as you don't swear

Very good news website where as long as you don't swear, your comments are added and everyone is entitled to their own opinion.

I have noticed that on many issues, other news sites (especially newspapers) either do not allow comments at all, delete them very quickly, or take out the comments they don't like.

I think Yahoo stands above the rest for it's ability to uphold democracy and freedom of speech. Well done Yahoo!

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Is Yahoo! legit?

Our verdict: Complaints Board's thorough examination reveals Yahoo! as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Yahoo! stands out for its commitment to quality and security. Clients considering Yahoo! should delve into its customer service record to gauge compatibility with their expectations.

Yahoo! earns 91% level of Trustworthiness

Perfect Trust Endorsement: Yahoo! achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Yahoo! has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Yahoo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Yahoo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Yahoo! and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Yahoo! has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1515 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Yahoo! protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Yahoo!. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:36 pm EST
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Yahoo! Angie lane edward jones

VERY TRUSTWORTHYAngie is the first financial advisor that I have worked with that genuinely cares more about me and my finances rather than increasing her own income. She is down to earth, professional, she listens well, she is both very sharp yet very kind and friendly to talk to. One account I started out putting only $50 a month and it is so much better than leaving it in a bank savings account. She makes it so easy.

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Yahoo! A better way to settle your divorce issues

Through mediation, Chris took what is ordinarily a horrible experience, streamlined it and got us both (myself and my soon to be ex) to an agreement. He saved us time, money and emotional strain. He was masterful at identifying what we needed to come to terms with and moving us both to resolution. We had all matters - child custody, money and property resolved in 3 meetings! He really is great at what he does. The fact that he is willing to do it for a fraction of what he can normally charge as an attorney is amazing. It's a gift. He really helps people. He really helped me. Thank you Chris.

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Yahoo! I ORDERED 3 4 WHEELERS 2 250 CC Typhoon and 1 125 cc

I ORDERED 3 4 WHEELERS 2 250 CC Typhoon and 1 125 cc Skyhawk, talk about junk, soon as we got them I put them together rand my sons 125 wouldn't stay running checked everything found out bad battery, no problem called mega motors and told them gave me big run around to check this check that, Im a certified motorcycle mechanic, so long story short they said we will send you a battery right out, well 4 weeks later it finally got here, went to walmart and bought one tired of waiting and my son wanted to ride, then my chain kept popping off every 20 feet, looked it over and found out chain tension roller was bent from factory, called mega motors 6 weeks ago and still no chain roller, well then my son starts riding finally and ball joint breaks called again and was told after 4 weeks they don't have any updates on part yet and told me they didn't know when or how long it would be, We sold the 2 250 cc junk piles and still haven't got chain tension roller, lol wow what a joke this company is, if I was you I WOULD STAY AWAY FROM THIS FAKE LIEING DIEASE PIECE OF $#*! COMPANY, They have no cloe to what they are selling they buy from other companies and always have to put you on hold to find out from other companies when they can get parts, have own warehouse and parts my $#*!, just stay away everyone STAY AWAY.

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9:32 am EST
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Yahoo! Stopping my coments when I'm saying nothing wrong!

Silencing my voice by blocking all my comments without any rational reason except because some there don't like it and absolutely no other reason than that! This goes on every time Biden, Clinton and any other Democrat. It's Un-American and falls into the communist and/or fascist category that some try to reverse like we're the ones. The manipulation is evident folks!

Claimed loss: Violating First amendment right!

Desired outcome: Fixed where they cannot do this to someone because they are Republican, do not think like or bow to democratic agenda! We're all Americans and to stop my comments without any reason and only because they don't like what I say is wrong!

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7:51 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yahoo! - Yahoo mail

I opened two yahoo. mail accounts nearly 20 years ago. I was living overseas at the time, for the past 25 years. I have now returned to the U.S. and cannot log in to either account. One account sends a verification to another account, and when I try to sign in to that account, it sends a verification to the other account. It is an inexorable loop. I called...

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6:59 pm EST
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Yahoo! Censoring my comments and blocking me completely

Yahoo has taken away my ability to make comments on any article solely because I happen to challenge the articles that are Liberal propaganda. I have never been out of line or cursed yet they have blocked me from commenting on any article. This is censoring and something that should only happen in communist China or Russia even. Censoring a whole political party is unacceptable and a severe threat to our democracy!

Desired outcome: I want an apology and to admit your a Nazi who censors information that you disagree with.

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10:35 am EST
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Yahoo! Yahoo comments

Yahoo allows me to like or dislike comments, but rejects any comment I make - no matter what article I comment on. In one comment, I copied and pasted part of the article, and it got rejected even though it was a copy and paste of an article that yahoo had posted themselves. (See pic of comment on photo attached) This been going on since January 15- 2024 - Prior to that every now and then a comment would be rejected, but nothing so frequent as what is going on at the moment.

Talking about freedom of speech controlled

THIS IS PATHETIC

Claimed loss: Stop the madness and take control of your fragile feelings when it comes to comments.

Desired outcome: Stop the madness and take control of your fragile feelings when it comes to comments.

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8:46 am EST

Yahoo! Yahoo Coments

Yesterday I responded to a question from another person on Yahoo news comment section. He had more questions of me, I responded. The final response I gave involved discussing a 9th Circuit Court case. I received a notice that it was delayed for review. Later, I received an email that it was accepted and published. I checked and responded to the polite reply from the individual, thanking me for being civil and noting an error on Yahoo time stamp. Both our us had been polite and civil with each other throughout the discussion.

Later, I received an email that my reply had been rejected, without reason. I again reviewed the comment and found no violations of community rules - while I used the term alien, I also referred to them as people, the full content of my post is below. I understand community guidelines, but do not understand censoring something which is educational and informative for the community.

Claimed loss: improper censorship

Desired outcome: Return post and train AI to accept case cites to cases.

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3:49 pm EST
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Yahoo! Fed Up, Quitting Yahoo

Whelp, yahoo no longer allows me to post my simply stated albeit honest opinions about anything that leans left, so I'm dropping the email account I've had with them since their inception and advising others not to support any of their sponsors as a means of dealing with their blatant dishonesty.

Furthermore, by no means should they be considered a source of valid news, nor should their so called reporters and editors be considered nor treated as journalists. I for one feel that what they provide in terms of their content should instead be treated as falling outside the purview of the Constitutional protections proffered by Freedom of the Press.

That said, I'm also terminating the monthly payments I've been making for my subscription to their Mail+ service; I just see absolutely no value in continuing it.

Again, I strongly recommend not supporting any of their sponsors nor clicking on any of the links they provide in their articles in their quest for ad income (as a means of dealing with their dishonesty).

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9:27 am EST
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Yahoo! Yahoo News

ALL of my comments are being rejected. This one from this morning 9:22 AM Jan 26, 2024. "I protested the Vietnam War. I felt it was wrong to send our citizens to kill people in another country that was no threat to us. But our protests were not destructive. We had sit ins and marches. I want my food free from pesticides and additives that could do harm BUT... there is absolutely no value, no possible thing to gain by trying to destroy such a valuable piece of art. How does that get the poisons out of our food? The only thing it possibly does is make people hate the movement."

Desired outcome: Restore my rights

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12:16 pm EST
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Yahoo! blocked comments

Since January 21, 2024 all of my comments I try to make on yahoo news are being blocked. However, I can hit the button for a like or dislike. My comments always pop up a message that says unable to publish, but I can see it grayed out. I have not been notified by yahoo of any violations of terms of service or posting rules. I filed a complaint to yahoo in September 2023 because they took down a post I shared on a news site stating it had violated one of their rules. they did not state "which rule". I just got a generic comment back when I pursued it. All of my comments are conservative in nature. I see absolute bias. People using cuss words, threatening language towards other posters, pro-biden are allowed to post, with no repercussions.

Desired outcome: Allow my posts, stop the bias toward liberal and propaganda posts. Stop those from using swear words, foul language and threatening others.

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8:35 am EST
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Yahoo! Comment accepted then rejected

I do not understand why my comment below was initially accepted then after several weeks it was rejected. All I want is an honest answer.

Your comment on "The national debt is finally a real-world problem" violates the community guidelines and has been rejected

publisher's logo

Dan Tue 31 Oct 2023 01:01:32 PM

If in 2001 we really had a surplus then why did the debt continue to increase. Here is the source, https://www.investopedia.com/us-national-debt-by-year-7499291. The national debt only decreased for two years in 1956 and 1957. Also tax revenue increased from the 2017 tax cuts, which did not cause the debt to increase. It was a spending problem. Again here is the source. https://www.thebalancemoney.com/current-u-s-federal-government-tax-revenue-3305762.

Desired outcome: Just like an honest explanation.

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6:06 pm EST
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Yahoo! Fantasy pro

I was charged $33.58 for a fantasy football subscription I never wanted. I was not aware of ever signing up for this nor would I ever be interested in using this service as I am not a sports fan. I was interested in their Yahoo mail plus service for the extra features but that was only about 6$ a month. I called Yahoo customer service, and the support worker was very unhelpful. I explained to him in detail what had occurred and that I never intended to or ever would subscribe to such a service. He apologized and said he understood even admitting I should get a refund but refused to do so. I find this extremely disturbing that a company would treat its customers this way, Yahoo clearly isn't concerned with the quality of service they provide their customers. I will be closing out my yahoo mail account which I've had for over 15 years and never will I use any service run by Yahoo again.

Claimed loss: 34.50

Desired outcome: Refund

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11:53 am EST
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Yahoo! Resetting password

Yahoo email — my laptop lost all my saved passwords and yahoo email refuses to help me recover my password for yahoo email — they said I would have to keep guessing to try and get it back because they will not help me. I will never be able to get my information sent to that email and its going to be very difficult to change all my emails because all other account send codes to yahoo email that I cant get into to change passwords and change email. I have over 35 accounts tied to yahoo email that I cant get into.

Claimed loss: many hours and weeks trying to change passwords and emails accounts

Desired outcome: get them to reset my password

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1:47 pm EST
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Yahoo! Yahoo mail

I've had my Yahoo account for over 20 years. My whole career was in my Inbox. I used to access my account once in a while. Last year I've been through several personal problems and when I tried to access my Inbox on November 13th, 2023, I found my mailbox empty. All of my emails were deleted (but my contact list was still there).

I can't remember the last time I accessed my account before, but I'm sure I entered last year. I dnd't even receive any warnings in my alternative email informing that I would lose all the information.

I sent a request to recover my emails, but I only got an automatic reply. I'm asking Yahoo to restore my emails as they were a few months ago only. I'm really desperate and I'm willing to pay Yahoo to recover my emails.

Claimed loss: All of the emails stored in my Yahoo mail account for over 20 years were deleted without any previous warning.

Desired outcome: Recover all of my deleted emails.

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8:03 am EST
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Yahoo! Moderators in Comment section

Yahoo Moderators Say I am Violating their Community standards every other day. I don't Use Profanity or anything I see that would Violate them. Here is an example last ( 11/13/23 ) night rejected. Everything I said in that comment WAS TRUE, just not going along with their Agenda. They let comments by the left slide through by the hundreds EVERY DAY without deleting comments.

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3:59 am EST
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Yahoo! Yahoo Auctions

I bid on a camera dry cabinet. It was a used item, but the seller said that it was fully functional. I won the bid but the item I received did not work. It failed to lower the humidity. I wrote to the seller but they insisted it was functional. Finally I wrote to Yahoo, but they did not respond to my complaint. The auction took place August 16th. Number t1105679475.

Claimed loss: 11500 yen

Desired outcome: Refund and return.

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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