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US Bank Complaints & Reviews

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US Bank - Misinforming customers about features and collecting fees

Posted: 2014-12-02 by    arunura
Complaint Rating:  0 % with 0 votes
I had called US Bank asking if they had a feature to automatically move money from my savings account to checking, if there was an overdraft. They explicitly told me there was none on 9/22/2014.

On 10/27/2014 there were overdraft and negative balance fees for 86$ and they refunded me back only 43$.

When I called back and asked their recommendation is to activate a overdraft protection for 12$ for each overdraft. I was not informed of this feature, although I explicitly asked for it.

The manager claims that its absolutely not possible that one of her...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Terrible customer service

Posted: 2014-08-05 by    Geeshnee yoyo
Complaint Rating:  0 % with 0 votes
I checked the balance on my child support card online. It stated I had $69 and some change. We have no food in the house and I planned on grocery shopping with the child support money. I'm a single mom with one child. I shopped and when it came time to pay the cars was denied. I called dumbass customer service who claims my card is expired and it is I never even paid attention in the past they just send me a new one before it expired. They claim they sent me one and it was returned by mail. I have same address for three years. Now I have to wait three to five days for another card in the meantime...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Us bank blocking me from my account

Posted: 2014-06-25 by    supershopper
Complaint Rating:  0 % with 0 votes
Do not use US Bank!
US BANK will not give me online access to my account. I was forced into using US Bank when it bought Charter One and transferred the customers over. I set up my online access yet it will not let me in. I have been dealing with this for 3 days now where they can't fix the problem to give me access to my account. They system does not work and the people that work there have no clue what is going on at all. Customer service stinks - when I tell them that they're having me do the same thing I've been doing for 3 days with other customer service people, which...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Leasing

Posted: 2014-05-01 by    nkrugr
Complaint Rating:  0 % with 0 votes
i will never do business with us bank again, for any reason. i wanted to turn in my leased vehicle early and i set up an inspection with us bank and the dealership to turn it in. so i had to wait 2 weeks no big deal. i go to lease a different vehicle and pick it up after my inspection. so 2 days before my inspection i called to verify. they had no idea what i was talking about. they said it was 2months before it could be done. long story short. a manger calls me(after calling 4 different people). and argued with me saying his employee never set up this appt. blah blah blah. i said pull the tapes....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

US Bank - Preditory lending and wrongful eviction

Posted: 2014-04-09 by    Linda Y Billingsley
Complaint Rating:  0 % with 0 votes
November, 2005 I was awarded my property back after a satisfaction of judgement not owing US National Bank or any financial institution including South and Associates, Fannie Mae and Biz or Botogi. According to US National Bank own admission I did not owe them anything. August 2006 I was wrongful evicted from my home by South and Associates, and my home was sold May 7, 2007 buy US National Bank. I was awarded my property back August, 2013 and again wrongful evicted out of my home December, 2013. I have proof I made none grantee. I have proof of certified General Warranty Deed and Satisfaction of...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

US Bank - Preootory lending and iligal selling and buying of property

Posted: 2014-04-09 by    linda billingsley
Complaint Rating:  0 % with 0 votes
November, 2005 I was awarded my property back without owing US National Bank or any Lender Money nor was I financial obligated to any financial institution for payment according to US National Bank and Judgment from the courts receiving a Judgment of Satisfaction upon which US National Bank had not charged me anything. I did not make any of the Company above Grantee or a loan from any of the companies after the Judgment settlement and ruling of November, 2005. US National Bank under the jurisdiction o South and Associates foreclosed and sold my home August, 2006 and May, 2007. and this problem has...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

US Bank - LATE FEES AND NOTICES

Posted: 2013-10-31 by    SUSSAN63
Complaint Rating:  0 % with 0 votes
i RECEIVED A LETTER FROM US BANK STATING THAT THEY HAVEN'T RECEIVED MY CREDIT CARD PAYMENT. HOWEVER, I MAKE THE PAYMENT ON LINE WITH BANK OF AMERICA BILL PAY AND IT ALWAYS GOES OUT A DAY OR TWO BEFORE THE PAYMENT IS DUE. i WAS TOLD TODAY THAT THEY DON'T POST THE PAYMENTS FOR ABOUT 8 DAYS SO YOU GET NAILED WITH A LATE FEE. THE SUPERVISOR I TALKED TO WAS RUDE AND TOLD ME THAT I WAS WRONG AND IT IS MY FAULT THAT THE PAYMENTS ARE POSTING LATE. SHE ALSO TOLD ME AFTER I TOLD HER THAT I HAD BEEN IN CUSTOMER SERVICE FOR 20 YEARS THAT I WASN'T BECAUSE I WAS NOT LISTENING. UMMMMM...CUSTOMER...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

US Bank - Nebraska - Did not close my account

Posted: 2013-10-26 by    Chrisplsn2
Complaint Rating:  0 % with 0 votes
So we opened a US Bank account in Joplin Mo. We banked with them for a few years and were constantly having issues. Some of them issues are being addressed in a class action lawsuit now. But I finally got tired of dealing with them and closed my account. We were living in Nebraska at this time and did it there. When we went in to talk to the lady she said she couldn't close the account at that time because it had pending transactions. after the pending transactions there would be a dollar and some change left. So she had us sign an affidavit to close the account when the pending charges finished...
Complaint comments Comments Complaint country United States, Nebraska Complaint category Banks

US Bank - California - Overdraft fee

Posted: 2013-08-09 by    joedubois
Complaint Rating:  0 % with 0 votes
I had set up an automatic bill (by e-check) pay with a credit card company. The monthly installments were $300, which would automatically drafted form my US Bank account. Running into financial difficulty, I requested that US Bank not pay that allow the upcoming installment. They informed me that they could stop the payment, but the credit card company would just resubmit the e-check request. This is exactly what happened (no fault of US Bank). The bank actually paid the $300 with only $200 in my account. They charged me an overdraft fee, which was fine, but I was unable to pay the entire cost....
Complaint comments Comments Complaint country United States, California Complaint category Banks

US Bank - horrible service

Posted: 2013-03-28 by    OMGbadbusinesses
Complaint Rating:  0 % with 0 votes
US Bank is the worst company that I have ever dealt with. DO NOT BANK WITH THEM!!! I have a mortgage account with the company, and is the biggest mistake that I have ever made! They have no personal skills. They do not try to help their customers or care to help their customers. They constantly raise rates and we tried to do a loan modifications to help alleviate the increase but they declined it. Also it took for ever for them to process the paperwork and then they had no legitimate reason for them to decline it. They probably declined it because too much time lapsed. (Which is their fault, but...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Illinois - 19 years old account closed and reported

Posted: 2013-03-11 by    A. H. M
Complaint Rating:  0 % with 0 votes
I opened the a/c when i was 23 with US Bank now 42. I moved overseas 10 years ago with a debt of $35000 from the same bank and paid every penny. I bought a house and again took a loan from US bank for another $15000 to $20000 and paid that off. 3 years ago i moved my family back and was sending money every month to cover their expenses during my financial crises. I didn't take any more loan from US Bank. Couple of months ago i decided to come back to my family and started to sell everything i had abroad. My brother in law took $20000 from me here and deposited in my a/c through someone in US....
Complaint comments Comments Complaint country United States, Illinois Complaint category Banks

US Bank - Arkansas, North Little Rock - Bob - Branch Manager US Bank AR JFK

Posted: 2013-01-24 by    AW01142011
Complaint Rating:  0 % with 0 votes
I, Personally have never had a problem with US Bank before today.
I stepped in to fax off some paper work (I'm not an account holder, my husband is) and I was rudely and loudly confronted by the Branch Manager there, "Bob".
He asked if I had an account and I responded that I did not but my husband and all of his family did.
He asked where my account was and I replied, "Arvest" He then began to slander and bash said bank getting louder and more rude.
He then asked what I was faxing and when I told him they were documents for a home loan he then...
Complaint comments Comments Complaint country United States, Arkansas, North Little Rock Complaint category Banks

US Bank - Banking Fees - Home Equity Line of Credit

Posted: 2012-10-10 by    wille23
Complaint Rating:  100 % with 1 votes
So I’m looking to refinance my house, and I have both the mortgage and home equity loan with US Bank. I have no balance on my home equity line of credit, and a credit line of $30, 000. To subordinate the home equity loan to my new mortgage will cost $250. I wanted to explore the option of just closing out the home equity line of credit, instead of subordinating it to my new mortgage. That turned out to be a big mistake.
I call US Bank on September 24th, getting bounced around to three departments before finding the right person. I ask the person if there is any penalty for closing down...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Iowa, Cedar Rapids - bad customer service

Posted: 2012-08-23 by    LilMissSantee
Complaint Rating:  0 % with 0 votes
I drove up to there ATM to check my checking balance, which i have done many other times, the machine ended up taking my card. I asked the ladies inside to help me. The one girl "Steffany" proceeded to tell me when they get my card the next day it will be destroyed. Due to it is not from US Bank. I asked how can i get my childs medicine that i needed to pick up down the road. She said with a smeark then go to your bank (Solon State Bank *awesome bank just saying :]*) and get money. I said how is that possible when it is 4:30 and my back is 45 min away my bank closes at 5 so how can they...
Complaint comments Comments Complaint country United States, Iowa, Cedar Rapids Complaint category Credit Cards

US Bank - Washington, West Seattle - Branch Manager

Posted: 2012-08-03 by    banksters
Complaint Rating:  0 % with 0 votes
Dealing with US bank after they put money in my account by mistake- the Branch manger treated me like I was a child-didn't answer direct questions...rude....
Complaint comments Comments Complaint country United States, Washington, West Seattle Complaint category Banks

US Bank - AUTO LEASING CONTRACT

Posted: 2012-07-13 by    rebelray
Complaint Rating:  0 % with 1 votes
I had leased an auto through US Bank with a contract stating that:
(1.) There is a "LEASE TERMINATION FEE" ($395.00) and;
(2.) A "EARLY LEASE TERMINATION FEE" (formula shown in the contract)
both of which I was aware of.
BUT when I exercised my option available to me in the contact to "PURCHASE THE VEHICLE", I was assessed a 'PURCHASE FEE" ($350.00) which in not stated in the contract as was the "LEASE TERMINATION FEE" AND "EARLY LEASE TERMINATION FEE". I protested my concerns to US BANK but it fell on deaf...
Complaint comments Comments Complaint country United States Complaint category Banks

US Bank - Ohio - over charge

Posted: 2012-07-06 by    ashlyjim
Complaint Rating:  0 % with 0 votes
I went over on my debt card by .67 cents and it wasn't until 30 days later that I was notified that I was over drawn on my account. The letter stated that I owed then $275 and that it would continue to increase until I paid them. I went down to close my account but was told that I had to pay them the $275 first. I asked them why it took so long to let me know that I was over drawn, they just told me that it was my responsibility to keep track of my finances. I agree with that but $275 charge on .65 cents was a little harsh. The worst part is that it went up to $450 before it stopped. Times...
Complaint comments Comments Complaint country United States, Ohio Complaint category Credit Cards

US Bank - California, Tarzana - Thieves

Posted: 2012-06-28 by    latishe & Mark33
Complaint Rating:  100 % with 1 votes
For EVERYONE THAT USE "US BANK" N ANY STATE PLEASE CONTACT ME ON HERE OR VIA MY EMAIL THAT IS CURRENTLY DISPLAYED. WE ATE STARTING A CLASS ACTION LAW SUIT. IF YOU WANT TO BE FAIRLY TREATED, RECEIVE THE MONIES BACK THEY TOOK OR STILE FROM YOU, GET BACK YOUR RIDICULOUS OVER DRAFT FEES, PLEASE RESPOND LET US BE HEARD BECAUSE CLEARLY THEY DON'T CARE BUT I DO ...sunshineent2006@yahoo.com.. Email me to be included.....
Complaint comments Comments Complaint country United States, California, Tarzana Complaint category Employees

US Bank - Kentucky, Willisburg - THEFT

Posted: 2012-05-05 by    Carbinecasey
Complaint Rating:  0 % with 0 votes
Theft...how do you sleep at night knowing you stole from and honest man!!! I will let the world know that US Bank and its employees are common thieves!!! This is how you make their millions.

I would like to thank US Bank for STEALING my $63.60 payment from me. I paid my AT&T phone bill in good faith and had to report to you jerks that a $52.95 charge was not valid. In this process you decided that my AT&T payment was fraud and decided to take it as well. I sent you a faxed letter telling you this was a valid charge; you jerks proceeded to take the money back anyway causing my phone...
Complaint comments Comments Complaint country United States, Kentucky, Willisburg Complaint category Banks

US Bank - Nevada, Henderson - harassing phone calls

Posted: 2012-03-27 by    Teeto
Complaint Rating:  100 % with 1 votes
I have a car loan with US Bank. The title was in my husband's name but I have been making the monthly pmts for the past two years(on time)> I decided to have a new loan to be able to have the title in my name. Got the new loan thru US Bank with a very hight interest rate--- in January, I called and told them I could not pay the payment because I had other expenses that I needed to pay. "NO problem" he said if I would pay Feb and March 1, 5 more pmts, then I would be ok. When I made the first 328.00 pmt the phone never stopped ringing and harassing me. I explained what I was told...
Complaint comments Comments Complaint country United States, Nevada, Henderson Complaint category Banks

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