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Trend Micro Complaints & Reviews

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Trend Micro - Unauthorized renewal

Posted: 2014-08-22 by    Jon Barton
Complaint Rating:  0 % with 0 votes
My daughter's Visa card was billed for 35.99 - an unauthorized charge for software. What I find really unusual is that a) we never used her card to purchase the laptop nor the antivirus originally, b) we NEVER authorize automatic renewals for anything, and c) there was no request for a renewal. We had purchased the machine from Future Shop and they were able to provide a local number (lucky) for Trend...from there we were transferred to the call center (Philippines of course, so language was a challenge) but we did get the charge reversed (we shall see) and the automatic billing cancelled....
Complaint comments Comments Complaint country Canada Complaint category Antivirus Software

Trend Micro - Refund

Posted: 2014-07-09 by    kelly koh
Complaint Rating:  0 % with 0 votes
Case Number 1-1-895972645
Refund No. 524011309

On the 27th Jun, an amount of SGD79.63 was charged to my card from "DIGITAL RIVER INT LUXEMBOURG LU" is what it says on my statement for an auto renewal from Trend Micro. I have contacted Trend Micro and demand for a full refund and according to their customer support team that the money will be credit back to my bank within 7 days and as of today is already more than 7 days and I did not see the money. Been calling Trend Micro and different people telling me different thing. Last conversation was today, 10th Jul with...
Complaint comments Comments Complaint country Singapore Complaint category Antivirus Software

Trend Micro - Michigan, Iron Mountain - the money was taken out of my checking account but my computer is not covered

Posted: 2013-06-07 by    Edward bossom
Complaint Rating:  0 % with 0 votes
My checking account was charged for Trend renewel on 6/2/2013 #7400682 but my laptop computer has a pop up that says it is not covered...
Complaint comments Comments Complaint country United States, Michigan, Iron Mountain Complaint category Antivirus Software

Trend Micro - Wisconsin, Oshkosh - Unauthorized Credit charge

Posted: 2013-04-16 by    Lennono
Complaint Rating:  0 % with 0 votes
On 4/12/13 I received a charge on my card for $44.95. I contacted my bank, but as they have not gotten back to me, I decided to check online for similar charges. Seems this happens A LOT.
I downloaded a free trial of trend micro titanium for my PC, - a 30 day free trial. This trial expires on 4/29/13. I did not "buy now" or authorize the payment to this company for the 44.95.
Based upon other stories on this site, I get the feeling that these charges are made first to "test" if people question it. If not, another charge is made. I noticed.
I want my full...
Complaint comments Comments Complaint country United States, Wisconsin, Oshkosh Complaint category Unauthorized Charges

Trend Micro - California, Compton - electronic withdrawal without my approval

Posted: 2013-04-05 by    Veronica Roman
Complaint Rating:  100 % with 1 votes
A charge from Trend Micro Antivirus placed a charge in my bank account without my authorization. I need for this transaction to be corrected. I need to speak to a representative/ get a hold of someone to help me take care of this matter. My telephone number is (310)632-5805.
Thank you
Veronica Roman...
Complaint comments Comments Complaint country United States, California, Compton Complaint category Unauthorized Charges

Trend Micro - New York - Customer Service

Posted: 2013-03-26 by    Virus Software
Complaint Rating:  100 % with 1 votes
On March 26th, 2013 I contacted Trend Micro as my computer was stating Virus Protection not found. After spending 15 minutes trouble shooting with customer service my problem was still un resolved. The customer service person stated the virus was protection was working but he she was unsure why the computer was stating virus software not found. I requested someone at a higher level where I was told I would need to speak to a Level 2 technicican but it would take time to gwt approval. I explained ot her that this appears to be a relatively simple issue and therefore I could not understand why it...
Complaint comments Comments Complaint country United States, New York Complaint category Computers & Accessories

Trend Micro - Texas, 4812 Timber Ln - charge not authorized

Posted: 2013-03-23 by    leigh8874
Complaint Rating:  0 % with 0 votes
I did not authorize a renewal of this antivirus and it was charged to my credit card. I don't have that computer anymore and am not going to pay for someone else to use this expensive service. Please refund my account of 87.63....
Complaint comments Comments Complaint country United States, Texas, 4812 Timber Ln Complaint category Computers & Accessories

Trend Micro - Malicious Slander about my website

Posted: 2013-01-16 by    Dr Beth Golden
Complaint Rating:  100 % with 2 votes
This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Trend Micro - Texas, Angleton - charged my debit card 87.63 for software I did not order or gave premission to use my debit card

Posted: 2012-11-26 by    Billie Jo Area
Complaint Rating:  0 % with 0 votes
Trend Micro charged $87.93 to my debit card with out my permission and I want a refund now. I do not have that computer that I had before when I purchased it for $69.18 on Nov. 21, 2011....
Complaint comments Comments Complaint country United States, Texas, Angleton Complaint category Antivirus Software

Trend Micro - Minnesota - Billed for fee automatically need credited

Posted: 2012-11-20 by    Kristin L Larson
Complaint Rating:  0 % with 0 votes
I had a charge place on my checking account and did not authorize it for $76.90 by Tredn Micro. I need this credited back to my account. I should have received notification before the charge was taken out of my account....
Complaint comments Comments Complaint country United States, Minnesota Complaint category Antivirus Software

Trend Micro - Arizona, Buckeye - WAS BILLED AND DIDN'T WANT IT. HAVE HAD NEW COMPUTER AND ANOTHER VIRUS CONTROL INSTALLED.

Posted: 2012-07-15 by    VIRUS CONTROL
Complaint Rating:  0 % with 0 votes
I HAD PURCHASED TREND MICRO FOR VIRUS CONTROL AND HAD RENEWED IT THE FOLLOWING YEAR. WITHIN THREE DAYS OF INSTALLATION DATE, THE COMPUTER CRASHED. I HAD TRIED TO CONTACT THE COMPANY TO CANCELL IT, BUT COULDN'T CONNECT WITH THEM-NO PHONE NUMBER. NOW, A YEAR LATER THEIY HAVE CHARGED ME 62.95 FOR ANOTHER YEAR WHICH I DON'T NEED. I PURCHASED A NEW COMPUTER, WITH ANOTHER VIRUS CONTROL ON IT.
HOW CAN THEY KEEP ON CHARGING A PERSON FOR SOMETHING THEY AREN'T RECEIVING? i'VE NOTIFIED THE BANK AND HAVE A STOP PAYMENT ON ANY OTHER CHARGES....
Complaint comments Comments Complaint country United States, Arizona, Buckeye Complaint category Computers & Accessories

Trend Micro - wrong billing

Posted: 2012-06-12 by    Sewnsew2
Complaint Rating:  0 % with 0 votes
I was advised that my virus protection had run out and I could renew at that time. I did that, and printed the invoice. When my credit card statement came in, I saw I was charged twice for Trend Micro and neither of the charges was the same as on my invoice. I will gladly pay the proper cost, but in the meantime, I would like the improper charges dropped from my credit card. Thank you....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Trend Micro - Pennsylvania, Wind Gap, 18091cf - did not order

Posted: 2012-05-19 by    Karin Trevena
Complaint Rating:  0 % with 0 votes
I did not renew or order this
Please refund $ 62.96 charged on 4 - 08 -2012 immediatly.

Shame on you for ruining your good reputation.

Karin Trevena...
Complaint comments Comments Complaint country United States, Pennsylvania, Wind Gap, 18091cf Complaint category Internet Providers

Trend Micro - Colorado - Automatic email deletions

Posted: 2012-04-13 by    scatcat
Complaint Rating:  0 % with 0 votes
This company is not a good spam guard client because instead of blocking the Spam they block whole groups of emails in a block. If a server is found to have someone on the server sending Spam they block the server and keep legitimate emails from going through. I have not been able to contact my business clients that use Trend Micro for over a week. The server has tried to resolve the issue but Trend Micro is doing nothing to but the emails back in line. It is sad that Trend Micro blocks ALL emails when there are some suspected Spam. They will not resolve the issue nor try to. DON'T GET TREND...
Complaint comments Comments Complaint country United States, Colorado Complaint category Antivirus Software

Trend Micro - Texas - Problem

Posted: 2012-04-01 by    chrystal1
Complaint Rating:  0 % with 0 votes
I have an unauthorized charge for 99.54 to my USAA bank account for DRI Trend Micro. This is a joke and I can't believe how many people are getting ripped off for this. I no longer have the computer it use to be on. I want this money back on my account NOW!!

Thanks

chrystal rice...
Complaint comments Comments Complaint country United States, Texas Complaint category Computers & Accessories

Trend Micro - Missouri, Springfield - random billing

Posted: 2012-03-24 by    #kp2012
Complaint Rating:  0 % with 0 votes
I received a random bill from DRI* Trend Micro for $35.95 for something I did not order. I demand that this be removed immediately. If not, I will take up a formal complaint with the state. I didn't even know what this was until I googled it....
Complaint comments Comments Complaint country United States, Missouri, Springfield Complaint category Computers & Accessories

Trend Micro - South Dakota - charged for product i no longer use

Posted: 2012-03-16 by    David L Erickson
Complaint Rating:  0 % with 0 votes
On Mar 7, 2012 I was charged $71.95 for ?? (I'm guessing a renewal on trend micro security I no longer use on an old computer). This was charged to my credit account without my approval or written notice! Please credit my credit card account NOW!!!
Thank You!
David Erickson...
Complaint comments Comments Complaint country United States, South Dakota Complaint category Credit Cards

Trend Micro - California, Rancho Palos Verdes - Unauthorized Charge

Posted: 2011-12-12 by    SixtyDays
Complaint Rating:  0 % with 0 votes
My husband just called me from work: "Honey, did you authorize a charge for $31.99 this weekend?" "No." "There's a charge showing up on my VISA card that I didn't make. I want to know if I need to call the bank." "What does it say on your statement?" "DRI FMNRI" "That's helpful... not! Let me google it... no, nothing." "Wait a second... Something else is showing up here. It says Trend Micro." "Trend Micro?" "Yeah, it's a pending charge..." "Trend Micro: here's a message board....
Complaint comments Comments Complaint country United States, California, Rancho Palos Verdes Complaint category Unauthorized Charges

Trend Micro - North Carolina, Asheville - extra charge

Posted: 2011-11-25 by    baron8@charter.net
Complaint Rating:  0 % with 0 votes
I renewed my annual subscription to Trend Micro recently. When I received my credit card statement I found that I was charged a extra $67.20. I would like to have my credit card refunded for that amount....
Complaint comments Comments Complaint country United States, North Carolina, Asheville Complaint category Credit Cards

Trend Micro - Florida, Pensacola - unauthorized charges

Posted: 2011-11-21 by    c l murphy
Complaint Rating:  0 % with 0 votes
trend micro charged my credit card 71.95 for a security scan program i did not order or aurthorize. they have agreeded to refund the money within 5 to 7 business days i will post more in 5 to 7 business days but this is credit card fraud and i will contact the secret service and file charges. If anyone is interrested in a live contact number to the sales dept here is one i used . 1 888 762 8736 good luck...
Complaint comments Comments Complaint country United States, Florida, Pensacola Complaint category Computers & Accessories

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