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Trend Micro Complaints & Reviews

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Trend Micro - Unauthorized renewal

Posted: 2014-08-22 by    Jon Barton
Complaint Rating:  0 % with 0 votes
My daughter's Visa card was billed for 35.99 - an unauthorized charge for software. What I find really unusual is that a) we never used her card to purchase the laptop nor the antivirus originally, b) we NEVER authorize automatic renewals for anything, and c) there was no request for a renewal. We had purchased the machine from Future Shop and they were able to provide a local number (lucky) for Trend...from there we were transferred to the call center (Philippines of course, so language was a challenge) but we did get the charge reversed (we shall see) and the automatic billing cancelled....

Trend Micro - Refund

Posted: 2014-07-09 by    kelly koh
Complaint Rating:  0 % with 0 votes
Case Number 1-1-895972645
Refund No. 524011309

On the 27th Jun, an amount of SGD79.63 was charged to my card from "DIGITAL RIVER INT LUXEMBOURG LU" is what it says on my statement for an auto renewal from Trend Micro. I have contacted Trend Micro and demand for a full refund and according to their customer support team that the money will be credit back to my bank within 7 days and as of today is already more than 7 days and I did not see the money. Been calling Trend Micro and different people telling me different thing. Last conversation was today, 10th Jul with...

Trend Micro - Wisconsin, Oshkosh - Unauthorized Credit charge

Posted: 2013-04-16 by    Lennono
Complaint Rating:  0 % with 0 votes
On 4/12/13 I received a charge on my card for $44.95. I contacted my bank, but as they have not gotten back to me, I decided to check online for similar charges. Seems this happens A LOT.
I downloaded a free trial of trend micro titanium for my PC, - a 30 day free trial. This trial expires on 4/29/13. I did not "buy now" or authorize the payment to this company for the 44.95.
Based upon other stories on this site, I get the feeling that these charges are made first to "test" if people question it. If not, another charge is made. I noticed.
I want my full...

Trend Micro - New York - Customer Service

Posted: 2013-03-26 by    Virus Software
Complaint Rating:  100 % with 1 votes
On March 26th, 2013 I contacted Trend Micro as my computer was stating Virus Protection not found. After spending 15 minutes trouble shooting with customer service my problem was still un resolved. The customer service person stated the virus was protection was working but he she was unsure why the computer was stating virus software not found. I requested someone at a higher level where I was told I would need to speak to a Level 2 technicican but it would take time to gwt approval. I explained ot her that this appears to be a relatively simple issue and therefore I could not understand why it...

Trend Micro - Malicious Slander about my website

Posted: 2013-01-16 by    Dr Beth Golden
Complaint Rating:  100 % with 2 votes
This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on...

Trend Micro - Arizona, Buckeye - WAS BILLED AND DIDN'T WANT IT. HAVE HAD NEW COMPUTER AND ANOTHER VIRUS CONTROL INSTALLED.

Posted: 2012-07-15 by    VIRUS CONTROL
Complaint Rating:  0 % with 0 votes
I HAD PURCHASED TREND MICRO FOR VIRUS CONTROL AND HAD RENEWED IT THE FOLLOWING YEAR. WITHIN THREE DAYS OF INSTALLATION DATE, THE COMPUTER CRASHED. I HAD TRIED TO CONTACT THE COMPANY TO CANCELL IT, BUT COULDN'T CONNECT WITH THEM-NO PHONE NUMBER. NOW, A YEAR LATER THEIY HAVE CHARGED ME 62.95 FOR ANOTHER YEAR WHICH I DON'T NEED. I PURCHASED A NEW COMPUTER, WITH ANOTHER VIRUS CONTROL ON IT.
HOW CAN THEY KEEP ON CHARGING A PERSON FOR SOMETHING THEY AREN'T RECEIVING? i'VE NOTIFIED THE BANK AND HAVE A STOP PAYMENT ON ANY OTHER CHARGES....

Trend Micro - Colorado - Automatic email deletions

Posted: 2012-04-13 by    scatcat
Complaint Rating:  0 % with 0 votes
This company is not a good spam guard client because instead of blocking the Spam they block whole groups of emails in a block. If a server is found to have someone on the server sending Spam they block the server and keep legitimate emails from going through. I have not been able to contact my business clients that use Trend Micro for over a week. The server has tried to resolve the issue but Trend Micro is doing nothing to but the emails back in line. It is sad that Trend Micro blocks ALL emails when there are some suspected Spam. They will not resolve the issue nor try to. DON'T GET TREND...

Trend Micro - California, Rancho Palos Verdes - Unauthorized Charge

Posted: 2011-12-12 by    SixtyDays
Complaint Rating:  0 % with 0 votes
My husband just called me from work: "Honey, did you authorize a charge for $31.99 this weekend?" "No." "There's a charge showing up on my VISA card that I didn't make. I want to know if I need to call the bank." "What does it say on your statement?" "DRI FMNRI" "That's helpful... not! Let me google it... no, nothing." "Wait a second... Something else is showing up here. It says Trend Micro." "Trend Micro?" "Yeah, it's a pending charge..." "Trend Micro: here's a message board....

Trend Micro - Denied promised antivirus coverage

Posted: 2011-09-21 by    Culein
Complaint Rating:  0 % with 0 votes
Bought and renewed Trend Micro antivirus software. Original adverising said it could be applied to three computers but when I tried to install it to a second one, I was denied and told it could be used on only one. But they did offer to let me buy new coverage for the second -- and their ad for their product at

http://www.pccillinsecurity.com/USA/trend_micro_pc-cillin-2009-review.html

also shows coverage for 1-3 users!

Wrote them (3 April), tried e-mailing them first. No responses.

I want what I was promised when I bought the product --...

Trend Micro - They should be out of business

Posted: 2011-09-20 by    Mogomery
Complaint Rating:  0 % with 0 votes
TREND MICRO IS A JOKE AS A SECURITY SYSTEM & COMPANY and SHOULD BE OUT OF BUSINESS.

If you want Junk & Spam mail sent to your inbox, buy Trend Security Internet Pro. I downloaded the so-called security in July of 2009 for $69.95 & started receiving spam & junk less than a month later. I was away for awhile & noticed the fact in early Sept when I called Trend Micro. I was given a Charity Repair which did not work because my inbox still flooded with the trash. I was cut off from on-line banking & even Microsoft became involved, yet Trend Micro refused to return my $69.95 because I contacted...

Trend Micro - New South Wales, Sydney - Double billed

Posted: 2011-09-10 by    Darryl Birse
Complaint Rating:  0 % with 0 votes
Like a lot of other people I have been double-billed for my micro-trend security. Once on the 6th Sept for $107.95 and onc eon 7th Sept for $99.95 + $7.95. Judging by the complaints I have read this has happened to a hell of a lot of people. Is this money to be refunded or what happenes next?...

Trend Micro - Texas - Fraud

Posted: 2011-07-28 by    DKHR
Complaint Rating:  100 % with 1 votes
I was also falsely charged by this company. I contacted my credit card company to remove it but TM verified the charge. I have contacted them myself & have been bombarde daily with automated emails saying they are closing my case because I have not responded in X amount of hours. I do respond to some of them, but they only send more of the same emails. They do not remove the charge. I would like to start a class action lawsuit against them since they are doing ths to so many people. You can contact me if this has happened to you. txtoydogs@yahoo.com...

Trend Micro - Oklahoma, Tulsa - PAID FOR,BUT CANCELED

Posted: 2011-05-30 by    Mary Walters
Complaint Rating:  0 % with 0 votes
Payment for Trend Microsoft antivirus service has been deducted from my checking acct.
This was done May 10, 2011. Decription of deduction is 311009012882 DRI*Trend Micro. I have received several e-mails advising charge of $19.95 failed. This was because Trend tried to debit my account from a foreign bank. They then resubmitted it from a US bank and it was accepted. As of now my computor is without protection. Reguesting this be corrected ASAP......

Trend Micro - prelevememt abusif

Posted: 2011-05-14 by    djeb
Complaint Rating:  0 % with 0 votes
vous avez prélevez le 10/05/2011 29.95 euros hors je n'ai effectué aucun paiement par carte sur votre site. merci de régulariser cette erreur au plus vite et de me recréditer mon compte de la somme de 29.95 euros sinon je me verrais dans l'obligation de porter plainte auprès des autorités compétentes et je ne m'arrêterai pas là pour faire valoir mes droits. J'espère avoir de vos nouvelles très vite....

Trend Micro - Louisiana, Batchelor - Automatic Deduction

Posted: 2011-03-28 by    Terry Grady
Complaint Rating:  100 % with 1 votes
I currently use cyber defender, and have not used you product in quite some time, probably over a year. This month, I recieved my bank state and noticed that I was charged 35.95 for a renewal of your software. I don't need this software. I would like to have this money refunded.


Thanks,

Terry Grady
tjandashley@ymail.com
225-276-5468...

Trend Micro - Scam

Posted: 2011-03-23 by    Capn Stewart
Complaint Rating:  100 % with 1 votes
Trend Micro has been charging me for a renewal fee that I never wanted for almost a year up to now.
The first one was for $44.95 while the 2nd one was for $ 62.95. I have cancelled the charge for this year since it was covered by their 30 day trial period but for the 1st charge, they wouldn't give me a refund for that. I called every dept they have and still no refund, then I checked my credit card statement and they havent refunded my the $ 62.95.

I was really furious, how do I get my money back, this is ridiculous. I never asked them to charge me in the first place,...

Trend Micro - Ohio, NORTH LAWRENCE - RENEWAL OF SECURITY

Posted: 2011-01-31 by    CARLA FULK
Complaint Rating:  0 % with 0 votes
TREND MICRO SENT AN E-MAIL STATING SECURITY NEEDED TO BE RENEWED. I WAS AMISS AT KEEPING GOOD RECORDS AND SIGNED UP FOR RENEWAL 2-5-2010. THEN I RECEIVE ANOTHER RENEWAL NOTICE 11-2010. THIS IS THE CORRECT DATE FOR RENEWAL. PAID FOR THAT ONE, HAD FORGOTTEN ABOUT 2-5-2010. COMPUTER WAS BOUGHT 11-8-2007. HAVE PAID FOR TWO YEARS INSIDE OF ONE. THIS MISTAKE WAS FOUND WHILE GETTING PAPERS READY FOR TAXES. SHOULD NOT NEED TO RENEW TILL 11-2012. WILL KEEP RECORDS STRAIGHT IF THIS IS THE WAY TREND MICRO DOES BUSINESS....

Trend Micro - Minnesota - Fruadulent Billing

Posted:    Susan Kozlowski
Complaint Rating:  0 % with 0 votes
I received on my credit card statement a bill for $79.90 listed as "DRI*TREND MICRO ORDERFIND.COM MN." Checking on Trend Micro's own web site my last "order" was on 7/13/2008 with manual renewal. I have not renewed since that time and have placed no order in the last 2 years. Trend Micro has customer service open only M-F and has a "chat" open only M-F or, you can email them & supposedly get an aswer back the next business day. I will be contacting them to follow up & I'm considering complaining to the State Attorney General. Given the number of complaints...

Trend Micro - Connecticut, East Hartford - failed to send rebate

Posted:    Marcie Dwyer
Complaint Rating:  100 % with 2 votes
Purchased a Trend Micro Internet Security Pro - $49.95 + 29.95 installation) $20 rebate stated on box with directions of what to send. Sent all required ( 3 items: Original sales slip from Staples, purchase tab proof on box showing Trend Micro Internet Security Pro 2010 and portion cut from box giving info on Name, address etc signed by me on 4/28/2010) After not receiving rebate middle of July I called Trend who referred me to you - I emailed you and were told you did not cover this nor did you see anything from me. The printed address on the return portion said to mail everything to Trend Micro...

Trend Micro - Stay away

Posted:    Henry
Complaint Rating:  100 % with 1 votes
TREND MICRO IS A JOKE AS A SECURITY SYSTEM & COMPANY and SHOULD BE OUT OF BUSINESS.

If you want Junk & Spam mail sent to your inbox, purchase Trend Security Internet Pro. I downloaded

the so-called security in July of 2009 for $69.95 & started receiving spam & junk less than a month later. I was away for awhile & noticed the fact in early Sept when I called Trend Micro. I was given a Charity Repair which did not work because my inbox still flooded with the trash. I was cut off from on-line banking & even Microsoft became involved, yet Trend Micro refused to return my...

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