Terminix
Reviews and Complaints

Had an appt at 10 am. 245pm I called company only to be told my tech was running late and he was 45 mins away. After waiting pretty much till late noon, no courtesy call for this 4-hour delay. No other appt was available for a week. No type of incentive offered other than an apology. I cancelled completely. This would have been my first time using their service.

Before anyone uses Terminix check their performance review. I have been with Terminix for over 5 years. I did not have a problem with roaches until lately. They have been out to the residence to retreat four times. I have still roaches. I asked for a retreatment and was informed that they were too busy. I am unable to speak to anyone besides the local office. I have tried for more than 8 hours to speak to someone with no call back. Run for Terminix customer service.

I had a nightmarish experience with Terminix. They sent a debt collector for a service I never received and then proceeded to ignore all my attempts at communication. Managers Derik Tomason, Antonio Briceño, and Luis Santiago were unhelpful and seemed only interested in money. Avoid doing business with this company unless you enjoy being treated poorly.

Do not trust Terminix! They'll send debt collectors for services not rendered, ignore all contact attempts, and managers Derek Tomason, Antonio Briceño, and Luis Santiago are worthless in resolving issues. Wouldn't respond to any communication, and managers don't care about customer satisfaction. We have called Terminix five times with NO customer help!

Terminix is a complete disaster! They sent a debt collector for a service that was never fulfilled. I reached out to managers Derik Tomason, Antonio Briceño, and Luis Santiago for assistance, but they provided zero help. It's obvious they are only interested in money, not customer satisfaction. I will never use Terminix again. Even worse, they refuse to address my concern.

Terminix is a disgrace! They resorted to sending a debt collector for a service they did not provide. When I asked for assistance from managers Derik Tomason and Antonio Briceño, they were unhelpful. Customer satisfaction is clearly not important to them. I am extremely disappointed with Luis Santiago (regional manager) and his blatant lack of concern for their customers. They deserve a "0" rating but that rating is unavailable.

Managers Terri, Rob, & others (at Levittown Office) will not respond to Retention Dept. regarding a situation at our address, they should all be You pay for a contract which is suppose to service your property for the year. I received an email from service technician indicating he was at our house for an hour yesterday, what a lie. My husband & I were outside all morning & no technician came, I say he is stealing from the company & should be fired for lying.

I called Terminix’s because I saw a mice in my garage so the guy came out and told me that I have so much problem going around my house so I should get exclusions service I got scared and just signed up for the contract and than another guy came in to protect my house from the mice he told me that I don’t need anything and the guy sold me wrong service which I never needed.I called Terminix to cancel my service but they did not and still charging me for no reason

I need someone to call me concering there is a hole in my crawlspace by my a/c unit where a rat is dead on a trap after he chewed on my cable wire which cost me 120.00 to repair the wire and trip fee. A tech came by on 1/19 to state he will come back on 1/29 to repair the hole and make sure no more rodents are getting in. Today I called I am not on the schedule for today. I was on a chat with a rep, I was told to remove the rat myself which is very unprofessional. I have had service with terminx for almost 3 years, service in my crawlspace twice a year I was neve told I had a hole in in the crawlspace

On January 4th, a Terminix employee came to our house to perform their routine duties. Unfortunately, the agent left my back gate open, and a truck hit the gate. When I contacted Terminix to discuss the issue, they claimed that they were not responsible and that I had left the gate open. However, I did not leave the gate open. The service technician was the last person through the gate. They should have closed the gate. I spoke with the branch manager, who identified themselves as such, and informed them of what had happened. They reiterated that Terminix was not responsible. I then requested to cancel the pest control service, not the termite service, as I do not want an employee who lies and does not take responsibility for their mistakes on my property. However, I misspoke and requested to cancel the termite service. The very next day, I called back to correct the cancellation, but they refused to reinstate my account. The branch manager never contacted me again, and communication was only through customer service employees. The notes they have in their system are a total lie and not true at all. I am requesting reimbursement for the entire program investment cost. Additionally, I would appreciate it if someone in management could call me and apologize for the hassle this has caused.

I hired terminix for a service to get rid of a roach problem at home. I was promised the issue would be resolved after 4 treatments but so far the problem has worsened. I was also told I would be charged quarterly but that was also incorrect they have been charging me monthly. I tried cancelling earlier this week but was unable to because of tactics they play but I called again to cancel and they finally agreed to cancel but will not refund me the Dec payment although services have not been rendered.

I have a contract with local Florida Terminix Had my house tented and treated for ungrounded Person didn’t call or knock on my door Made excuses that because I had no trespassing Sign on my fence. It’s because kids jumped it Didn’t want responsibility of broken bones My son the attorney told to put up I have contact and pay monthly Should I stop payment? Because you’re not serving my house Cannot even get to corporate office

During an "attic job" in Feb 2023, Terminex worker(s) stepped thru my ceiling in 2 places. After job was finished, crew told me of 1 spot where there was damage and said not to worry, it will be on the report and Terminex will fix it. I waited a week or two, then called Terminex, and the rep said there was no mention of the damage but they would send someone out. The damage to the ceiling in the hallway was fixed by a Terminex contractor in due time, then later I found the second area of damage in the ceiling above the hall closet. I the called Terminex back and they eventually they sent out a sales rep or supervisor, I showed him the damage in the closet ceiling and said the 2 workers had lied to me about the amount of damage and the inclusion of the damage on their report. The Terminex rep quickly left w/o saying anything to me. I called many times since but never got a call-back message on my phone, then on the last call I was informed they were avoiding my call because they claimed there was "verbal abuse". They said a rep would call me but 3 days later still no call. I will take this issue to small claims court or hire a lawyer and claim defamation of character if this is not resolved with the repair which is mostly cosmetic in nature.

for over one month now I am trying to get the screens place over the outside vent and hole to stop the bees from coming in my house, also get the termite traps refilled. After multiple phone calls I am still waiting. The company sent 4 times a person who do not do this type of work. After thousand of dollars, I would expect some result. I have been with the company for over one year and have a premium plan.

customer # [protected]

Today: October 9, 2023

During the attic job, a worker stepped thru the floor of the attic twice. One of the damaged areas was found and later repaired to my satisfaction. A second damaged area was found later at the top of a closet. I have called the local Terminex office (Chatsworth) 4 times in the past 2 months but have failed to get a return call to setup a visit by a repairman. One Terminex rep did show up but was gone in less than 1 minute after seeing the damage and saying he wasn't a repairman.

We hired terminix to take care of a bed bug problem a tech came a few times and then I was no longer able to get a hold of this tech so I called terminix and a scheduled a visit with a new tech because supposedly that tech was no longer active so I spoke with this tech and he was supposed to be here on a Monday morning at 8:00 a.m. he never showed up I never received a call I tried to call him no answer several times I called him and there was no answer so I called back again to try to schedule another appointment and three four days later somebody calls me and schedules an appointment that I can't do so I have to call and schedule rescheduled that appointment it is just ridiculous they have not held up their end of the contract and I really would like to get out of the contract if I could I've tried to contact their corporate office I've tried to contact the manager All I get is the runaround every time I call this company is the most unprofessional company I've ever dealt with in my life I have actually emailed an attorney to see if he can help me if you guys can't help me

I am a current customer of Terminix and received service on 9/18/23. I received a call on 9/19/23 in regards to adding termite service. I advised the representative that I had termite service on my property. The representative called me back and advised that the service had been cancelled. I reached out to the customer service number and another representative stated that I had not made a payment. I informed the representative that I was set up for auto pay for my pest control and the termite service. I was informed that the payment for the termite service had not been paid in 4 months. I requested for the service to be placed back onto my property. The representative drafted my account on 9/19/23 $124.32 three times. I was not informed that the funds were drafted in error. I called Terminix back on 9/20/23 and was advised by another rep. that the funds would be placed back into my account within 3-5 days. As of 9/27/23, I have not received the refund. I called again on 9/27/23 and I was informed that I would receive my refund by check and it would not be mailed until 10/1/23. I am highly upset and disappointed because I was not made aware that the drafts were made in error to avoid any insufficient fees, nor did I receive an apology for the error and I received different information from your representatives. When I called on today, I requested a supervisor and I was transferred to another representative in your cancellation department. If I request leadership, I should have an opportunity to speak to a leader. I am requesting a return call from your corporate office to discuss the transactions and the return of my funds. My biggest issue is I was not informed and drafting my account could have caused a financial hardship. I appreciate your prompt response in this matter.

I called 3 weeks ago to set up to have a bee nest removed and sprayed for ants and critters the appointment was scheduled between 1:00 and 4:00 p.m. and they show up at 11:00 a.m. I was not home my daughter was. The Nest was sprayed and not removed I did not like the service provided by Tristan. I called a second time requested that he did not come back and they told me a new technician was coming to spray and another technician was coming to remove the nest. The same technician was sent again and the other technician told me on a phone call that he could not remove the nest. A third technician came out when I was not home took a picture of my back porch and stated Services completed I have no idea what they did that day. Today September 23rd I was told Tristan and a manager was coming out between 10:00 a.m. and 12:00 p.m. to remove the nest I called at 12:30 p.m. because there was a no-show after I received the text at 10:30 stating they were on their way. At 1:30 p.m. I received a text stating my services for completed and I was not home. I was home all day waiting for them to show up I was on the phone with a representative for 30 minutes trying to find out where they were between 12:30 and 1:00 p.m. I am a very unsatisfied customer they have already taken my $230 for services that have not been completed the nest is still here

Signed a contract with Terminix, make the monthly payments, and can NEVER speak to anyone! I have called left messages, NEVER get a return call. They do not perform the job they are being paid to do. This is a HUGE cost to my family for a service I AM NOT GETTING! When they do show up months later, they do not do a compete job, and when they are called back about the job not being resolved, NOBODY ever answers the phone, another message is left and a return call is never received. If the payment is not made it is reported to the credit bureaus. So basically I'm paying for a service that I AM NT GETTING!

Account# 6290651

I would like to file a complaint and have my account reinstated. I have had this account over 10 years with no issues and now the branch assigned to my home is submitting untruthful information and trying to cancel my account for no reason. Please reinstate and advise how I can file a corporate complaint against them for this, can you help me?

I have been having trouble with Terminex since my last termite inspection. The person came to the door stating that he would not enter unless I was going to buy a service from him. I stated that I could not agree to buy something without knowing what he was selling. Needless to say I received no termite inspection and I sent the representative away from my home and called to report the issue to customer service.

There was a strong skunk smell in the house mid August and asked for a free inspection of the crawl space area. I waited for the representative who never showed up. I called customer service and was rescheduled without an explanation for why the representative didn’t show. Another representative came a week later and looked in the crawl space and said that I would have to schedule another appointment for someone to come back to look in the attic space. After this appointment I called to schedule the next appointment and asked for mouse traps since there was a sighting in the home. The representative stated that someone would call me and bring traps to my home and drop them off, but this never happened. The representative scheduled my 2nd inspection appointment for 9/9/23 and a representative came out after 12:30pm when he was supposed to be at my home between 8-10am. I called the customer service line 2 times for an ETA before he showed up.

After the 2nd inspection on 9/9, I was quoted $6,500 to clean the attic and replace the insulation! The representative also did not have traps with him, so I ended up going out to Lowe’s to purchase my own!

At this point, I have had it with Terminex and after being a customer for the past 20 years, I am getting ready to walk away. I have called to customer service and asked for a manager to call me back. If I don’t get any support, I am leaving this company.

On 2019 an sob came by giving me a quote to tent? He was belittling, condescending, self-serving and arrogant. I asked if he was going to measure? He looked at me and said, "I know my job". He never, never measured, went to look, just gave estimate and asked for payment to get started? I figure it was terminix (was recommended) as I had two other estimates for a lot less. In the dropped bags in the evening? About (8:00pm) in the front porch? My two-story home was tented, came home after tent removed, which I did not see this procedure! It was raining and the housed showed 30 degrees, we all slept in clothes and jackets! Waited, waited, late evening I called gas company, and spoke to ms, martinez, manager, who stated, they give date when tent comes off at the time when they ask to turn off, and they did not give date to turn back on! Waited another day, no technician available that day. So, I waited two days for gas!, because of you! I immediately contacted office (santa fe springs) manager? And enumerated all the problems I had, even gave name of rep. Now 2023 my garage door came down! I called mesa garage and they came that day? Technician would not even get near! As they would not be held accountable due to termite infestation in the wooden beams! And a hazard to everyone. I called on 7/23-debra-message, 7/23-jason-message, 8/4-bobby jo-will expedite email, 8/9-carrol-will expedie email, 8/14,8/15/8/16, ariana, ricky, carrol again, akeeme? The worst most arrogant, receptionist? Person who answers phone calls. To give me corporate number to complain, who did not listen, and he said I can help? When I gave rant, he decided to hang up on me. Justin, (so called manager, from where?) called to give me his rant which I had heard at least 20 times! I gave my rant again, stating the last manager back in 2019 who I contacted to complain about service he stated I will note in computer to have your garage tented since they forgot the first time. Justin stated that this offer was only for 2019, and no good now! I stated do you think if iwas told this in 2019, I would be so stupid to wait till now? Remember I am in wheelchair, handicap and never, never came out to see if I had termites! I depended on terminix to access my property for termites? But rep stated he knew his job.! I have waited all this time for justin again to slap me in the face! I have paid a handyman, $400.00 to remove and carry away garage door as was a safety hazard to my grandchild! When it fell it got dented and could not be used again! The same line over, and over again I cancelled the contract? I have ranted I would of never, ever wanted you again or your services based on previous experience with terminix staff! All this is recorded according to you and was being recorded for training purposes back in 2019? I f you think I am a liar as some of your? Reps/receptionist, manager seem to insinuate.!

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