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SuddenLink Complaints & Reviews

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SuddenLink - Price Increase

Posted: 2014-01-10 by    catfud
Complaint Rating:  0 % with 0 votes
I just got a bill from Suddenlink with a price increase and a note that the price was increasing because "their costs are increasing." I looked at their web site at the "new customer" pricing and found out that for new customers, the costs have gone down. If there is really an increase in the cost of doing business, why has the "new customer" price gone down. It appears that Suddenlink is subsidizing new customers by gouging existing customers. I have called before and requested that I get the same package deal as offered to new customers and have been flatly refused....
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

SuddenLink - very poor service

Posted: 2013-12-02 by    JAMES_LOVE
Complaint Rating:  0 % with 0 votes
Over the last 3 weeks my suddenlink Internet has not been working, I have called and called finally got someone to to come out and check it, needless to say he couldn't fix it because he didnt have the right equipment (computer) and he basically told me to call and call, I went to the local office for help because I was tired of calling and they told me a technician would give me a call back......
Complaint comments Comments Complaint country United States Complaint category Internet Providers

SuddenLink - Security

Posted: 2013-11-12 by    dstymax@suddenlink.net
Complaint Rating:  0 % with 0 votes
I purchased the equipment for my parents security system last year for their home, all was going well till they had their freestanding garage broken into about three weeks ago. And decided to have it added to the existing security that I purchased for their home, Suddenlink technicians said it could be done and so they purchased additional equipment and the installers could not get it to work correctly after 3 separate attempts to straighten it out, my parents are 82 years old so the alarms going off at 2 in the morning became frightening so they had it disconnected and Suddenlink technicians removed...
Complaint comments Comments Complaint country United States Complaint category Contractors

SuddenLink - Arkansas, Russellville - liars

Posted: 2013-06-27 by    Corporate Greed
Complaint Rating:  0 % with 0 votes
Liars, bastards, crooks, thieves, grey area of the law...taking advantage of poor unknowing helpless people. You company will suffer for this. People will find out how bad you are. You freaks take from people and don't give back anything. Bastards. Lying crooks told me 3x's I would get certain channels and now they say they misunderstood me. Freaking lying bastards. How dare you be allowed to run a business like this!!!...
Complaint comments Comments Complaint country United States, Arkansas, Russellville Complaint category Satellite & Cable TV

SuddenLink - Arizona, Kingman - last bill sent to collections

Posted: 2013-01-09 by    BHF
Complaint Rating:  0 % with 0 votes
I moved from Arizona to Virginia in the summer. I closed my Suddenlink account and was told I would get a bill. I received nothing from them, even though my mailing address did not change (I use a post box) and my phone number (cell did not change). I was sent to collections for 43 dollars, the balance due on my bill. The collections agency sat on this for 4 months before my mortgage broker called me to tell me that I had a notation on my credit report of being sent to collections! When I called the collections agency, I found that while they had my phone number, and address, I had never been contacted....
Complaint comments Comments Complaint country United States, Arizona, Kingman Complaint category Collections Agencies

SuddenLink - Texas, Lubbock - service

Posted: 2012-12-04 by    Mark McCall
Complaint Rating:  100 % with 1 votes
Suddenlink, Lubbock, Texas.
No phone service. No email service.

I have been without home phone service for a week. Was told on Nov. 28th (at the service desk of my local Suddenlink office), that a tech would be out the next day to connect service. 6 days later, no tech, no phone.
I'm on hold as I'm typing this...and have been for 45 minutes!

Last email I received was Nov. 1st. No email service either. This place is falling apart.
I'm a VIP customer with Suddenlink, but these guys just don't care....
Complaint comments Comments Complaint country United States, Texas, Lubbock Complaint category Landline & Home Phone Providers

SuddenLink - Texas, Nacogdoches - billing

Posted: 2012-08-13 by    frustratedbycservice
Complaint Rating:  0 % with 0 votes
I have been with this cable company for nearly 3 years. I had to transfer my services and received a $40 charge for the tech to bring the additional box out to me and to flip a switch. Then I receive not one statement but two in one month due 12 days a part. I was never notified this would happen. Instead I was told by a supervisor it was my fault because I started at the beginning of the billing cycle so it wasn't pro-rated. They bill you in advance and then constantly lose signal to their boxes and Internet. This is the worst cable company ever. If I was notified up front I would be ok, but...
Complaint comments Comments Complaint country United States, Texas, Nacogdoches Complaint category Other

SuddenLink - California, McKinleyville - program interruptions

Posted: 2012-07-14 by    Mark Henry, DC
Complaint Rating:  67 % with 3 votes
Suddenlink provides our cable TV service. For the past 2 months the quality of our service has gone downhill. For example, we will be watching Animal Planet and all of a sudden at a totally inappropriate time (like 3 minutes after the last commercial) the program will go to commercial. These breaks happen when the speaker(s) are in mid sentence. When the program resumes we rejoin the program in progress, meaning that there is absoloutely no continuity to the program and no clue as to what has happened during the break. What a waste of time. When we call to tell them about it, the local people say...
Complaint comments Comments Complaint country United States, California, McKinleyville Complaint category Satellite & Cable TV

SuddenLink - Texas, Sanger - Internet Usage Practices

Posted: 2012-06-26 by    AccusedDataHog
Complaint Rating:  0 % with 0 votes
They recently altered my service and placed a data cap on my monthly usage. It was a pretty sizable cap at 250gb. Recently was notified that I had exceeded the monthly cap. We checked the daily usage chart on sudden links website and saw that one day our data usage spiked insanely. We reviewed that days activities and couldn't figure out why that days usage was so high. That day we moved 30gb of music files between two computers on the LAN. I consulted with SuddenLink to fund out that data sent over a LAN connection from one computer to another computer in the same house is counted in the monthly...
Complaint comments Comments Complaint country United States, Texas, Sanger Complaint category Internet Providers

SuddenLink - Arkansas, Magnolia - Unsolicited Calls

Posted: 2012-06-18 by    panther12mom
Complaint Rating:  0 % with 0 votes
I take care of my grandfather's Suddenlink account in AR, however I live in TX. I receive unsolicited calls from Suddenlink to upgrade his services at least 2x a week, sometimes more. They WILL NOT listen to me. He doesn't need an upgrade. Then they want me to subscribe, and will send me a "free box". They WILL NOT LISTEN TO ME. Suddenlink is not available in the rural area where I live. I am sick of these calls. I have asked them each time to remove me from their call list. What else can I do?...
Complaint comments Comments Complaint country United States, Arkansas, Magnolia Complaint category Landline & Home Phone Providers

SuddenLink - Oklahoma, Perry - Customer service

Posted: 2012-05-27 by    Gary Phillips
Complaint Rating:  0 % with 0 votes
Ever since I have had Suddenlink, internet, I have had problems with it going out at random times. They have sent servicemen out that have done so many different things. One man told me not to count on anything the Tyler TX office says to me when they answer the phone to me because they don't know their ass from a hole in the ground. The last two calls to them here in May they have said they completed the calls when they never even bothered to show up! This last service they were supposed to show up between 8:00 and 9:30. They called at 9:28 and I didn't answer because I was in my kitchen...
Complaint comments Comments Complaint country United States, Oklahoma, Perry Complaint category Internet Services

SuddenLink - California - Lack of Customer Service

Posted: 2012-05-04 by    Toobusy
Complaint Rating:  0 % with 0 votes
Our cable TV was having problems (drop in sound and pixelation) so we called Suddenlink. Got their Texas main office where an appointment was set up for between 10-12 am the following day. Husband took time off and waited. Waited, waited and finally at 12:30 called Suddenlink only to find out that the appointment had been rescheduled for later in the day at 3:30. WHAT? No one called to let us know this. He headed back to work but stopped by our local office (only 1 in the area) where excuses were given all over the place. He canceled the 3:30 rescheduled appointment. He was told that the Texas office...
Complaint comments Comments Complaint country United States, California Complaint category Satellite & Cable TV

SuddenLink - Texas, Georgetown - High Speed Internet

Posted: 2012-04-18 by    Robert Contreras
Complaint Rating:  50 % with 4 votes
I'm a Suddenlink customer for three to four years. On April I tried to connect to my Internet and was not able to do so. I called Suddenlink, a lady answer the phone. I told her that I was having problem connecting to the Internet. She said " I heard there has been an outage around your area. I will sent someone to check it out ". The cable guy shows up about six hours later. I told him my problem. He said, I know what the problem. I have already change quite a few Modems. The problem is in your Modem. It not compatible anymore. I told him why since I been using this modem for three...
Complaint comments Comments Complaint country United States, Texas, Georgetown Complaint category Internet Providers

SuddenLink - Internet service very poor

Posted: 2012-03-28 by    Bikash Debnath
Complaint Rating:  100 % with 2 votes
Hi,
My name is Bikash Debnath, I am a Texas Tech student. I subscribed for internet service from Suddenlink Communication. The service I asked for is 10 Mbps high speed internet. I am paying $65 per month. But it's been two months I haven't received proper service. In the last month the internet speed I received was even less than 1 Mbps. I called then 4-5 times to come and fix the issue. They do come, but the issue still prevails. I don't get a hassle free internet service which I asked for.

I need them to fix the issue, refund or make adjustments in the rent...
Complaint comments Comments Complaint country United States Complaint category Internet Services

SuddenLink - Texas, Kingwood - HDTV

Posted: 2012-03-25 by    Jim-in-Kingwood
Complaint Rating:  100 % with 2 votes
My Suddenlink HDTV is very inconsistent. Not a lot of channels available in HD, and most of the time 1/2 or more don't work! I get an error message saying something like "This channel is currently unavailable, but will be available soon." Really, Suddenlink? I haven't seen a single game of March madness in HD. Techs have been out at least four time, and replaced my drop cable (from the box to my house) several times. Works for a few days, then kaput.

I've had it. Now that CenturyLink has high speed DSL in my neighborhood, I'm switching. Now I just have...
Complaint comments Comments Complaint country United States, Texas, Kingwood Complaint category Satellite & Cable TV

SuddenLink - Louisiana, Pineville - INTERNET

Posted: 2012-03-04 by    fuksuddenlink
Complaint Rating:  0 % with 0 votes
for the past month I have been having issues with packet loss. the main office has been notified about this issue and when it happens they don not send people out to check the lines, and i have been told that this is an area/node issue by the local office and when it does happen, i cannot get a hold of anyone at the local to get somebody out here to get this check out. When they do send a tech out here it isn't happening. When you need help all you can get is a damn call center in tyler, texas. They are MORONS and dont know their jobs. Having an issue going on for over a month like this is...
Complaint comments Comments Complaint country United States, Louisiana, Pineville Complaint category Internet Services

SuddenLink - Arizona, Flagstaff - Terrible service

Posted: 2012-02-10 by    Flagstaff user
Complaint Rating:  0 % with 0 votes
I would like to start by saying suddenlink has the worst Internet service available. Suddenlink took over NPG cable and every since then I cannot go more than two weeks without my service being out for a day or more. I have to call customer service and wait for 10 minutes for a representative (they are always very nice). They tell me they don't know why it's not working let's send a technician out. The technician says it's the system should be fine now. Works for two weeks and then stops again. Then I get to do the whole thing again. If I could use any other Internet provider...
Complaint comments Comments Complaint country United States, Arizona, Flagstaff Complaint category Internet Providers

SuddenLink - Texas, Tyler - Prices

Posted: 2011-11-21 by    jessicas.mommy
Complaint Rating:  50 % with 2 votes
When I called, I spoke with Ginger (ext 2337) and explained to her that I needed to set services up in my name and get the ball rolling. Here is where the problems started.

You see, apparently because my husband did the initial calling to find out prices and things of that nature, they took it upon themselves to write down his name and address. I had not yet set up an account because we both knew that he had a past due bill (that we have set up payment arrangements for in order to pay what he owes) and the service needed to be in my name any way because we have split the bills throughout...
Complaint comments Comments Complaint country United States, Texas, Tyler Complaint category Internet Services

SuddenLink - Louisiana, Bossier City - Poor service, Poor customer service

Posted: 2011-11-16 by    Mr. Deeeeeeeeeeeee
Complaint Rating:  100 % with 1 votes
I have had it with SUDDENLINK!!! For months sense iv had service iv had nothing but problems. Coming home to no cable when iv paid good money to enjoy. I call suddenlink and seems like i get the rude employees that act as if they dont want to help. They never get things right. Then they schedule me for someone to come look at my box and its a day when i have to work.. I ask them if someone can come at better time when im off and they wont work with me. I just want to be treated fare!! I PAY MY BILL AND I WANT MY SERVICE! If i dont pay my service they will come very quickly to turn it all off and...
Complaint comments Comments Complaint country United States, Louisiana, Bossier City Complaint category Satellite & Cable TV

SuddenLink - Suddenlink fails to provide an acceptable service

Posted: 2011-10-26 by    Kulte
Complaint Rating:  0 % with 0 votes
I ordered a DVR recorder from your service contact (800.490.9604) on 3/1/10 and was given an appointment for 3/2/10 for installation. No one showed up, no contact was made to explain. That evening (3/2), I called for an explanation. No reasonable explanation was given; finally I was told that the local office had no equipment available. No reason was given for not contacting me concerning the missed appointment or when it would be made. Many other questions were not answered with any meaningful information. At this point I have no idea when or if the requested service will be provided. Further,...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

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