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NetZero Complaints Sorted by Popularity

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NetZero

Posted: 2007-10-16 by peggy frazier
Unauthorized charge!
Complaint Rating:  0 % with 0 votes
Last month i canceled netzero because i got hi-speed. Oh!! So much better. But any who. I've been with netzero for over 1an half years. Couldn't afford anything else at the time. They said it would cost me 9.95 plus another 25.00 to shut me off. That is a load of @$&^%$. But they...
Comments United States Unauthorized Charges

NetZero

Posted: 2008-03-16 by H. M. Molter
Net Zero's "free" trial isn't free!
Complaint Rating:  100 % with 1 votes
Signed with Net Zero for a one-month allegedly free trial. Credit card charged immediately. Within days, it was clear the service was poor (slow access when I was able to access their servers at all; very slow downloads). I called to cancel the account. (You MUST call.) Their rep tried...
Comments United States Internet Providers

NetZero

Posted: 2007-09-14 by Raymond Lawrence
Belled after cancellation
Complaint Rating:  100 % with 3 votes
NetZero
www.netzero.net

I cancelled my account with NetZero about two months ago, or so I thought. I was looking at my account today and noticed that they had billed me again. After a long process of trying to get through to them via telephone, I cancelled again. They said...
Comments United States Internet Providers

NetZero

Posted: 2008-07-29 by buzz
unauthorized charges
Complaint Rating:  0 % with 0 votes
Avoid at all costs. I canceled my service and after a few months started getting billed for $4.95 for Security Suite, which I never authorized.
Their claim was that I was offered a free 90 day subscription, that ran out. WRONG. They never apologized and would not credit my card.
I...
Comments United States Internet Providers

NetZero

Posted: 2008-06-19 by Alex
Netzero a company of swindlers
Complaint Rating:  0 % with 0 votes
Swindlers and thieves try to find new ways ripping off customers and here is what Netzero has designed which also many other DSL ISPs have employed. During subscription process they don’t mention certain fees, particular $150 cancellation fee. They mention it several days later after subscription...
Comments United States Internet Providers

NetZero

Posted: 2008-04-07 by Mark
Unauthorized billing!
Complaint Rating:  100 % with 1 votes
Used netzero for over 3 years, called to cancel account. Two months later account was slammed by company with so called back up service that I never authorized. Trying to cancel account when they slammed me was like pulling teeth. Will never recommend this company to any one. Beware of AOL type...
Comments United States Internet Providers

NetZero

Posted: 2008-03-20 by Debra Bennett
Scam charges!
Complaint Rating:  0 % with 0 votes
I have had netzero for a few months and have had problems with the service. I called to cancel my service because I was tired of complaining. The young man on the phone said how sorry he was and offered me two free months service. He said they had been doing some work on the service and he really...
Comments United States Unauthorized Charges

NetZero

Posted: 2007-11-19 by Mark
Poor service/product
Complaint Rating:  100 % with 2 votes
NetZero is by FAR the worst dial-up ISP provider out there. I signed my friend’s grandma up for it to cover here till the cable came. I did the 30 days free and got the 3G package, to where the dial-up would be just as fast as DSL. WRONG what a total joke. The application to make the internet...
Comments United States Internet Providers

NetZero

Posted: 2006-11-06 by sherry
Charged doubled amount for three months that I hadn't used them!
Complaint Rating:  100 % with 2 votes
Beware of NetZero! I signed up for basic internet service with NetZero for a monthly fee of $10.95. After a few months, I called to cancel my NetZero service because I was moving out of state, and wasn't sure if I wanted to use NetZero in my new location. Three months later, I received...
Comments United States Internet Services

NetZero

Posted: 2008-12-20 by 
FRAUD AGAINST CUSTOMERS
Complaint Rating:  0 % with 0 votes
I JUST SIGNED UP FOR THEIR SERVICE YESTERDAY. I PHONED THEM WITH A QUESTION ABOUT MY $14.95 PER MONTH SERVICE. THE MAN, WHO WAS FROM INDIA ADDED A BUNCH OF SERVICES ON MY ACCOUNT WITHOUT MY KNOWLEDGE. I HAVE BEEN ALL DAY TRYING TO CANCEL THEM. ALL I GET IS THE RUNAROUND. EVEN MY EMAILS ARE COMING...
Comments United States Internet Providers
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