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Monarch Dental Complaints & Reviews

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Monarch Dental - Poor Service, Unfriendly Staff

Posted: 2014-03-19 by    al.fad
Complaint Rating:  100 % with 1 votes
I was at Monarch Dental at 1604 and Bandera location in San Antonio. The lady who set the appointment was extremely rude. Even the Doctor and nurse were very unfriendly. It seemed that they were underpaid employees. Dental office was not clean at all. There were blood stains on the chair. I was over there for a crown, very unsatisfactory job. I had to visit this office to fix my crown for 4 times. I will never recommend any one to go to Monarch dental especially this location. Drs. are interns and have no experience....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Treatment and charges

Posted: 2014-02-26 by    jimimac50
Complaint Rating:  0 % with 0 votes
I went to the Monarch dental in Mckinney last May and because I refused to have a QUADRANT cleaning the assistant refused to give me a regular cleaning. While sitting in the Dental chair for 45 minutes and only one other pateint in the entire building I started staring around the office and noticed dried blood splattered on the walls. I got up to leave and was told I owed $348.00 for x-rays. I replied that my dental insurance should of covered that, so I called my insurance company and put my phone on speaker and the dental claims officer said they had already given Monarch an approval for the full...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Texas, Plano - Service

Posted: 2012-11-14 by    Lab Lover 3
Complaint Rating:  0 % with 2 votes
In September 2012 I went in for a cleaning and mentioned a problem with sensitivity of a capped tooth. X-Rays were taken and I was told 3 of the crowns were bad and needed to be replaced. I had the work done that day and was told the crowns would be in within 3 weeks, since I had to go out of town the following week they had ample time. One of the temporary caps they put in came off that day and I had to go back and have it re glued. 3 days later it broke in pieces and it took the dental assistant 3 hours to make another mold, She was not a licensed dental assistant, she had to get a senior assistant...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Dental Services

Monarch Dental - Stay away from these guys

Posted: 2012-08-16 by    Miloshece
Complaint Rating:  100 % with 1 votes
2 years ago my son was diagnosed with a cavity which a filling was done on only a few months later I was told it needed to be removed because his root was almost gone.

I tried to understand how it got this far out in condition they mentioned a root canal could save it so long as he placed a cap after so we finally got sent to a specialist who preform root canal then got a scheduled appointment to get cap but to no surprise, I was told a cap couldn’t be put on cause of the amount of damage to tooth.

So after time and money spent I’m back to square one but...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Texas, N Richalnd Hills - Dental Work

Posted: 2012-07-12 by    Rhonda Daughtrey
Complaint Rating:  0 % with 0 votes
My daughter went to get her braces off and they wanted to charge us 800.00 to take her braces off. We were told that the braces would be taken off for free. We are very unhappy with the services and the rude people at this location. Mrs. Washington is a bad name for Monarch Dental. She does not know what she is talking about at all. The braces have done nothing for my child's teeth. We were told that she had cavities and the dentist said she did not have them. Mrs Washington also said that certain teeth needed to be pIlled dentist said no way. My daughter went to get her braces off because...
Complaint comments Comments Complaint country United States, Texas, N Richalnd Hills Complaint category Dental Services

Monarch Dental - Utah, Layton - RIDICULOUS BILLING

Posted: 2012-01-11 by    IrksomeOne
Complaint Rating:  100 % with 1 votes
I am pissed!! Don't tell me that you can pull a tooth for $87 then when I get there stab your little dental device in and jamb it into my tooth making it hurt 10 times worse then after 5 minutes of proding around telling me you won't do it and charge me $62 for wasting 5 minutes of my time!! This is BULL!!!...
Complaint comments Comments Complaint country United States, Utah, Layton Complaint category Dental Services

Monarch Dental - Do not ever go there

Posted: 2011-11-21 by    Unhappy Rooter
Complaint Rating:  100 % with 1 votes
DO NOT GO TO MONARCH DENTAL IN LAYTON, UTAH - HORRIBLE SERVICE!
I scheduled a root canal appt in Apr and it took four weeks before I could be seen. The first appt the dentist performed a partial root canal and I was told to "come back in two weeks to give it some time to heal before completing the root canal". Earliest appointment was six weeks out, HAD to book it. The day of my appointment I called to ensure I was still being seen because I didn't receive the standard "reminder call" and I was told that I was "not" scheduled...matter of fact they didn't...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Notice of refund but no payment

Posted: 2011-07-01 by    BigT
Complaint Rating:  100 % with 1 votes
Monarch Dental sent the first notice of a refund in Feb 2011. The notice said bring the notice to the office and a refund check would be sent within 7-14 days. 4 months later I recieved the same notice and recieved the same answer but was also told the second notice was a mistake. 3 weeks after recieving the second notice I was told at the office visit that they were still trying to verify if the refund was for the payient or the insurance company. They said they would not give a corperate office phone number or a point of contact to talk to about the notice.

Very disappointed in...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Don't go there

Posted: 2011-05-03 by    Gooyk
Complaint Rating:  0 % with 0 votes
My husband and I were going to them. I at the time had previously seen another dentist that told me I had two cavities and pretty over all good mouth health. My husband needed more extensive work but was just a few extra regular cleanings. was moving. I looked through my insurance book, and called and scheduled. Had no idea at all it was a corporate office. The answer like they are just a small office. Went in and and before I left that day she did 6 molars in one side of my mouth. The same for my husband. Also says he has perio disease and needs 3, 500 dollars worth of treatments. I looked up pictures...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Texas, Denton - I should have "listened" to the complaints all over the internet about Monarch before giving them my $$$$$$

Posted: 2011-03-29 by    Jen
Complaint Rating:  100 % with 2 votes
They suck you in with a cheap first visit. Mine cost only $25 for the initial exam and x-rays, and for a sorry, broke grad student without any health or dental insurance, that sounds like a deal.

The first appointment was fine, although I must say it took FOREVER for them to come up with my treatment plan and the cost and everything. I was in a lot of pain that day because I needed a root canal which was performed that very day, and I was thankful for that. They did say that I might need two root canals, at the tooth that they root canaled, and the one right next to it, with a filling,...
Complaint comments Comments Complaint country United States, Texas, Denton Complaint category Dental Services

Monarch Dental - Texas, Euless - gimmick

Posted: 2011-03-03 by    valerieyo
Complaint Rating:  100 % with 4 votes
After hearing an ad on the radio for Monarch offering a "special" for new patients and given that I don't have dental insurance, I made an appt. Appt was at 10:30am...didn't get called in until 11am. First appt was $39, which included x-rays, the hygenist looking at my teeth, and a brief dental exam by the doctor. That was fine. But then, the advertised teeth cleaning at $53 was not available to me because they said the bottom teeth needed a "deep clean, " which normally costs $906, but with the new patient discount, it would be $406. They would not let me even "purchase"...
Complaint comments Comments Complaint country United States, Texas, Euless Complaint category Dental Services

Monarch Dental - Texas, Lake Worth - Bogus Billing

Posted: 2011-02-18 by    menterprises
Complaint Rating:  100 % with 3 votes
Modern Dental Prof-DFW/DBA Monarch Complaint:

I went there because they had a $50 coupon on their website for new customers that I printed out, so it wouldn’t cost me anything on my first visit. My appointment was on a Friday 5/7/2010, as Fridays are the only day I can get off work without it being a major issue. I was on time for my appointment but had the common sense or intelligence to still ask as soon as I arrived and as I was getting my paperwork to fill out, if they were running on time because I had scheduled a Doctor’s appointment that same day a few hours a part....
Complaint comments Comments Complaint country United States, Texas, Lake Worth Complaint category Dental Services

Monarch Dental - Unethical Billing

Posted: 2011-02-13 by    Samman46
Complaint Rating:  0 % with 0 votes
I have not been to the Monarch Dental office since 2009 and the will not see me because they say that I was turned over for collections. I had nothing but problems with their billing office! I don't think they know what they are doing! They over charged me, could not get their pricing right, ordered a lower partial for me when all I wanted was a set of upper teeth and then tried to charge me for them. If you go to the Smithville office please get everything in writing because they will screw it up!!...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Horrid Office Manager

Posted: 2011-02-09 by    Kaniggit
Complaint Rating:  0 % with 0 votes
Had a root canal done in one office. Great dentist and office staff. Had double insurance and they verified with the secondary insurance that I had already met my deductible.

Had the crown done at another office. Great dentist. Office manager overcharged for the crown. I told her I wouldn't owe that much as I had double insurance, but she insisted and I wanted to get it done, so I paid. She said she would immediately refund the balance if I was correct, but then she wanted to collect the deductible the other office didn't collect. I told her I met the deductible three months...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Incompetent people

Posted: 2011-01-24 by    jpl
Complaint Rating:  100 % with 1 votes
Monarch in HUMBLE, Tx.@ 1960 bypass is one sorry location. They can't get their billing codes correct for insurance payment, it comes back on you through collections. They qoute you one thing and end up being charged something the Insurance company want pay because of wrong coding. I have talked to the insurance company on several occasions to verify why bill was not covered. Answer, in short order Monarch was not coding and sending correct information. Suchas xrays, improper wording in verification of services. I was getting another estate plate today 1/11/11 to replace the one that broke...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Texas, Grapevine - FRAUD - Overcharged

Posted: 2011-01-07 by    J&HBlack
Complaint Rating:  100 % with 2 votes
This office has overcharged us for services ever since we began going there about 9 years ago. The first time I found out was by speaking with my insurance provider on another topic and the representative mentioned I should have paid a specific amount when in fact I paid more. I ended up requesting a review of all charges since we had begun going there to find out we had been overcharged by $1500.00. We did get reimbursed and was told it would not happen again. GUESS WHAT! It happened again! I am just geting done with another dispute that has lasted the past 3 years and the office Manager (Melissa)...
Complaint comments Comments Complaint country United States, Texas, Grapevine Complaint category Dental Services

Monarch Dental - Totally unprofessional

Posted:    Baddentist
Complaint Rating:  50 % with 2 votes
Went in for mild toothache. Dr. was unable to see which tooth was bad even with an x-ray. They blew air into the tooth causing the nerves to become painful. Dr. stated the tooth had a small crack in it and wanted to do a crown and all this other stuff. When I asked for a second opinion the Dr. had an attitude and even though I ask her to not tell the other Dr. what she had found, that did not happen because the other Dr. also had an attitude with me. They asked if I had seen the crack and when I thought they were going to put die in it so I could see the crack, they blew air in it again instead,...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Avoid them

Posted:    Radick
Complaint Rating:  0 % with 0 votes
Avoid! I left a $100.00 deposit at Monarch Dental towards an exam/cleaning needed. When I scheduled the appointed I was told that, they had transferred that money towards an account which I had in the past & was billed for 2&1/2 years after patient was seen and owed on, but was making payments towards as agreed with them., I was told that they would not see me or transfer the money back unless I paid the $75.00 owed from old account. I never authorized them to use the deposit of the cleaning for that. I told the girl I also needed to see the dentist for work I had done a month prior and paid almost...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Only interested in charging extra

Posted:    Rabadap
Complaint Rating:  100 % with 2 votes
Went in for normal 6 month cleaning, NEVER miss.I arrived early but they they kept me waiting for my 8:30 appointment until almost 9:00. Then instead of the normal cleaning/evaluation, x rays the "hygienist" said I had to get up out of the chair (with the ridiculous napkin around my neck)before she went any further, to discuss payment with the receptionist.I told her I wanted to get my teeth cleaned as my insurance provides this 2 times a year.I refused to make any payment arrangements. I never even saw a dentist.I will NEVER go back....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Monarch Dental - Poor service

Posted:    Michelle
Complaint Rating:  100 % with 3 votes
Monarach Dental Ridgmar Mall, Fort Worth, I made an appt to have teeth cleaned, they never indicated that my first visit I would not see the hygenist but would only have xrays and see the dentist who just poked around in my mouth. My ins. only pays for 1 set of xrays a year now I will have to have another set at my expense cause they charge to get a copy of them. I feel I was mislead on the first visit and scammed. They could offer no explanation and did not want to give me my xrays. would never recommend them to anyone....
Complaint comments Comments Complaint country United States Complaint category Dental Services

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