Skrill
Reviews and Complaints

Dear Skrill Support,

I am requesting a refund of €3.50 from my permanently closed account. I have attached my recent bank statement for your review. It includes my full name and bank details, and it was issued within the last 90 days, signed and stamped by my bank.

Please let me know if you need any additional information to proceed with the refund.

Thank you for your time and assistance.

After depositing $10.55 into my Skrill account, I am unable to withdraw it. To help you better understand what kind of trick they use to prevent you from withdrawing your money, they simply set a withdrawal limit below what you deposited and a maximum amount above what you have, making it impossible to withdraw. Although I have verified my identity on the account using the required documents and been approved by the Skrill team, as well as sent an email complaining about what happened, the situation remains the same. I hope for a solution to this problem that has been going on for days.

As a potential customer considering Skrill for your online transactions, it's important to note the mixed experiences shared by users. While some users have found Skrill to be convenient for international transfers and have praised the customer service for its responsiveness, others have faced significant challenges. Issues such as sudden restrictions on accounts without clear explanations, delays in withdrawals, and high fees have left many users frustrated and dissatisfied. It's crucial to approach Skrill with caution, ensuring you are fully aware of the potential risks and limitations before entrusting your funds to this platform.

While verifying my account, suddenly i was notified that my account will be closed, without justification!
When i tried to verify it again, then my account got permanently closed and was not able to withdraw my money.
This is lire theft!

I am filing this complaint against Skrill due to an ongoing issue that has been unresolved for over a month. My Skrill account has been restricted from all transactions, and despite multiple attempts to reach out to their support team via email and messages, I have not received a single response.

The restriction notice on my account stated that instructions for resolving the issue were sent to my registered email. However, the only email I received from Skrill mentioned that a recent transaction with my Skrill Prepaid Mastercard® was declined due to reaching the daily transaction or ATM withdrawal limit. It did not contain any specific steps or instructions to lift the restriction.

Here is the message I received:
“Your account has been restricted for all transactions. Instructions on removing the restrictions set on your account have been sent to your registered email address.”

To clarify:
I have not received any instructions on how to resolve this restriction.
I have emailed Skrill support multiple times and have yet to get a single reply.
My account is still restricted and I am unable to access my own funds.
I am requesting that Skrill provide clear, immediate guidance on what needs to be done to resolve this issue and restore access to my account. If verification or documentation is needed, I am ready to provide it.
Account Details (as required for verification):
Full Name: Hamza Issa
Registered Email: [protected]@gmail.com
Customer ID: [protected]
This experience has been extremely frustrating, and I urge Skrill to take this matter seriously and provide a resolution promptly.

My attempt tlog in failed
Reset email from skrill is not reaching my account/email
Many attempts to get help in the last 4 days failed
Am so desperate and disappointed with skrill already.
I suspect my primary email my have been changed or hacked. I nce saw an email asking me whether I was trying to change my primary email. As I wastrying to notify skrill that mail disapperaed from my inbox. I laterattempted to login but failed, since then I sent emails, made many atemptsto write to skrill to no success.
How can I be helped urgently without using the account to which I have no acesss right now?
My account was with this emali id: [protected]@yahoo.com

my account was blocked on the 6th of Feb 2024, i have submitted all the necessary documents but nothing was done about it, but rather they debited my 60 pounds without resolving my issues.

account ID: [protected]

I received coins after depositing money into my Skrill account.A few years later, I learned that Skrill had withdrawn from my country.When I wanted to log in to my account, I saw that my account was permanently closed.When I wanted the money back in my account, they asked me for the Skrill ID of any of my friends in a country where Skrill is active and said that they would transfer my money to that account.I sent them the Skrill ID of my friend who lives in Belgium and my brother who lives in America.They said they would respond within 24 hours but never did.Is Skrill an unreliable company?If they solve my problem, I would like to thank you from this platform. We will wait and see.

I was told my account was permanently closed for no reason. I deposited $100 and they said they will transfer my funds once I give them my bank details and proof of deposit so I did and then I was told it was not the correct statement and yet that's the only way to give proof from my bank. I emailed them again and asked why, and can I have my money please?and I haven't heard from them for over a week now.

While ago I made an account with Skrill to do ONE SINGLE online payment which I couldn't do by other means. Now months later I got an email from them that within a few weeks, they will start to "charge" me money each month for having an account, unless I make another purchase/payment once every six months.

Of course, I did not know this and do not want this, I do not even need Skrill account anymore, but after attempting dozens of times to close the account, I am still unsuccessful. My password is forgotten and every time I request a password change, by the time I get the email, it is expired. So I cannot change my password and cannot login to close the account.

Worst thing of this horrible experience is that Skrill themselves apparently do not even respond, even after several tickets and emails to them about this issue.

I want to make it VERY CLEAR TO THEM that I will NOT agree with this SCAM-like operation they are running, and I WILL file a complaint with the international consumer board if this is not resolved by them soon. I already spoke to my attorney and it is possible to take necessary legal steps if necessary. They MUST make sure their services work as advertized, and if not, they are legally responsible for any issues caused by their failing and lacking services.

With this, I hope they make QUICK WORK OF THIS and do as requested; shouldn't be THAT DIFFICULT.

the account email is "andy.[protected]@telenet.be". I have filed tickets with their customer service.

Good afternoon,

I did a withdrawal transaction with skill on Sunday 27th August 2023 but I have been taken from pillar to post regarding the transaction and now they are keeping quite about it after demanding bank statements that they wanted to confirm if indeed I did not receive the money. The transaction ID is [protected] and attached are proofs of my communication with them and their non response from Thursday last week.

Regards

Modise Rammika

+[protected]

On Tuesday night I found an email from Skrill :

We need to be sure it is you trying to log in to your Skrill account.

Here is your authentication code: 922786

Hurry up! It will expire in 15 minutes.

Please keep in mind that you will also be asked to enter your 6-digit PIN.

Stay safe!

Skrill

I was alarmed as I had not tried to change the password,

\As there was a reply button at the end of the email, I pressed it and wrote a reply. I tried to send it but received a message that the receiver could nI ot receive my email.

I

I sold products on the website Gameflip, and when i went to withdraw the money. I decided to use skrill. Upon creating my account i was not informed that i could not recieve my funds unless i verify my account. i do not have a secure residency or job so verifying any other way other than geolocation is not possible. Yet everytime ive tried to use geolocation it doesn't work. its been 3 years and ive never gotten the $31 dollars that gameflip sent to skrill for me. so thank you for literally stealing my money.

Skrill does Scam with customers First they allow deposits without complete verification then intentionally do not verify the customer and lastly block their account without giving them information Also keep our money to themselves.

In the last week of August 2023, I made a Skrill account after successfully created they asked for verification so i gave them whatever they asked for verification like a national id passport and PAN card they refused it all time i mailed them every time they denied meantime they allow me to deposit money and force me to deposit via promotions so i deposited 1000INR and purchase btc with that money in skrill account but after too many attempts to verify i tried to withdraw my money but they did not let me withdraw it.

On 2/09/2023 they sent me mail that my account was blocked and could not reversed i tried to be reasonable with them but they didn't hear me now they have stopped replying to my mail.

Dear Mr Ashraf,

Your complaint against Skrill has been referred recently to the Complaints Department of Skrill for further review and response. We hereby welcome this opportunity to investigate your concerns and to address them accordingly.

Nature of Complaint

To our understanding, you are unhappy that Skrill permanently closed your account and declined your refund request. As a settlement of your complaint, you ask Skrill to reconsider its decision and transfer your remaining balance to your bank account.

Factual Background

According to our records, you registered your Skrill account on 4 February 2016 and agreed to the applicable Skrill Account Terms of Use.

On 15 June 2021, following an internal audit performed on your account, Skrill decided to end its business relationship with you, and an administration fee of 181.88 USD was charged on the same day. Skrill rejected your refund request of your outstanding funds amounting to 1,561.86 USD. You disagreed with this decision and opted to file a complaint.

Our Findings

Having reviewed all aspects of your case, we would like to confirm that Skrill’s decision to cease providing you with service and charge you an administration fee was taken fully in line with its published policies. You may find relevant sections of our mutual agreement quoted below for your convenience:

Quote

4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful. (…)

[…]

11.4. It is strictly forbidden to use your Skrill Account for any illegal purposes including but not limited to fraud and money laundering. We will investigate and report any suspicious activity to the relevant law enforcement agency. We reserve the right to charge you in our sole discretion an administration fee as displayed in the "Fees" section of the Website for every investigation we undertake into any such suspicious activity, including where we get notified thereof by any third party whom we partner with. You are prohibited from using your Skrill Account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant or a Third Party Provider on the services it provides.

[…]

16.4. We may at any time suspend or terminate your Skrill Account without notice if:

16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;

16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services;

16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity;

16.4.4. we have reason to believe that another Skrill Account or NETELLER Account provided by us or one of our group companies is held by you and has been used for any fraudulent activity, money laundering, terrorism financing or other criminal activity; or

[…]

Unquote

Moreover, Skrill is content with its decision to refuse to release your remaining balance to your possession, pursuant to sections 6.3 and 7.3 of the same terms.

While we realize the seriousness of your concerns and understand that you demand a detailed explanation for our actions, we are not in a position to disclose further details related to our decision due to certain compliance restrictions applied on Skrill. Nevertheless, we can, and we will provide all relevant information to the extent allowed for by law to any relevant authority upon official request so as to facilitate their own investigation and help them resolve the matter in full.

Our Decision

Based on our investigation, and the findings detailed above, we have made the decision not to uphold your complaint, in this instance. Your account will remain deactivated. We appreciate that this may not be the response that you were hoping for, but we hope that you understand the reason for our decision.

We would like to assure you that Skrill takes complaints very seriously, and we draw on the experiences of our customers, to continually improve the products and services we offer. We would, therefore, still like to thank you for bringing this matter to our attention.

Your rights – The Financial Ombudsman Service

In the event that you are dissatisfied with our decision, you also have the right to refer your complaint to the Financial Ombudsman Service, free of charge. Please note that you would need to do so within 6 months of receiving this email, otherwise Skrill will be unable to consent to the Financial Ombudsman Service reviewing your complaint.

You can contact the FOS, where you will also be able to find more information, as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Website: https://www.financial-ombudsman.org.uk/consumers

Email: complaint.[protected]@financial-ombudsman.org.uk

Telephone: [protected] or [protected]

A web version of their consumer leaflet (“Want to take your complaint further?”) is available at https://www.financial-ombudsman.org.uk/publications/ordering-leaflet/leaflet.

For more information, please review the attached complaints handling brochure.

If you have any questions regarding our decision, or your complaint, please do nоt hesitate to contact us by replying to this message directly.

Yours sincerely,

Skrill Complaints Department

When it comes to Skrill, there are some things you need to know before you start using their services. First of all, when you deposit your money into your Skrill account, you won't be able to withdraw or send your money right away. This is because Skrill requires you to go through a verification process to ensure that you are who you say you are. While this may seem like a hassle, it's actually a good thing because it helps to protect your money from fraudsters.

However, some people have complained that Skrill's verification process is too strict and that they reject documents over and over again until you meet their standards. This can be frustrating, especially if you need access to your money right away. Additionally, some users have reported that Skrill's automated service for verifying your location doesn't work properly, which can cause further delays.

Assuming you do manage to get verified, you may still run into issues when trying to withdraw your money. Some users have reported that Skrill's withdrawal service gives them an error message, even when they've entered the correct bank details. When they contact customer service, they're told to re-enter the same details over and over again, which can be incredibly frustrating.

Overall, it seems that Skrill's services can be hit or miss. While some users have had no issues with the platform, others have run into a number of problems. If you're considering using Skrill, it's important to keep these potential issues in mind and to be prepared for some delays and frustrations along the way.

So, I gotta tell you about my experience with Skrill. I signed up back in September 2019 and paid in ?50. They asked for some KYC AML details to verify my account, which is pretty standard stuff. I sent in my deets and waited for them to activate my account. But then, they left my account in a suspended state! I couldn't even withdraw the money I had just paid in. I was pretty ticked off, to say the least.

Fast forward to July 2020, and I finally got an email saying my account had been verified. But then, just a few days later, I got another email saying they wanted to end our "business relationship" and that they were going to deduct a ?50 administration fee. They called it a Repair Fee, but let's be real, it was just a way to take my money. They suspended my account for over 9 months, verified it, and then immediately closed it and took all my money. I never even got to use their service once!

So now I'm out ?50 for opening an account that took forever to verify, and then they charged me to close it. It's a pretty expensive lesson, and I feel like they played me dirty. I wouldn't recommend Skrill to anyone after this experience.

I recently signed up for Skrill, hoping to have a secure wallet for my money. However, I had a terrible experience with them. I made a big mistake by trusting them with my money. They ended up stealing my money and banning my account for no apparent reason. I was devastated, and I wouldn't want anyone else to go through the same ordeal.

I read reviews from other people who had the same problem as me. Skrill stole their money and closed their account for no reason. It's quite frustrating to see that they can get away with such fraudulent activities. I wouldn't advise anyone to trust them with their money.

Here's my story. I registered with Skrill, and for a week, everything was going smoothly. I did some transactions with small amounts, and there were no issues. However, when I put a high amount on my account, things took a turn for the worse. I received an email from Skrill stating that my account had been permanently closed. They didn't give me any reason for the closure, nor did they warn me so that I could withdraw my funds before they closed my account.

I tried every possible way to log in to my account, but it was all in vain. My money was gone, and there was no way to get it back. I felt cheated and betrayed by Skrill. They stole my money and closed my account without any explanation.

I would advise anyone looking for a secure wallet for their money to stay away from Skrill. They are not trustworthy, and they will steal your money without any warning. Don't make the same mistake I did.

Skrill, in my opinion, is not a service that I would recommend to anyone. I am not sure why people continue to use it, including myself. However, I have an account with them, but I am having a hard time trying to get my money. It seems like they are making it impossible for me to use my own money. Skrill is not accepted in almost any of the most secure and top visited online stores, so you can't spend your money either. If you can't spend or withdraw your money with Skrill, what can you do with this service? You can buy crypto, but I would advise you to NEVER EVER use Skrill to buy crypto. The system will prevent you from selling when you want to make a profit or buying when you feel like it. They also retain all rights to rob you off your crypto in case they decide to remove it or in case they decide that you are violating the policy. What is their policy anyway? I think no one ever knows for sure because they constantly change it.

HEY SKRILL, if you are reading this, NO ONE WANTS TO HAVE THEIR MONEY MISHANDLED. It's money for the love of god, and we spend time earning it, not to let some stupid service prevent us from using our money. Skrill is a $#*!head service, with awfully idle support and a truly horrible place to keep your money. I would give Skrill one star if I could.

In conclusion, I would advise anyone who is thinking of using Skrill to think twice. It is not a reliable service, and they make it hard for you to use your own money. They are not accepted in most online stores, and their crypto service is a complete disaster. If you want to keep your money safe and secure, I would suggest using a different service. Skrill is not worth the hassle.

I had a really bad experience with Skrill recently. I was the victim of fraud and I reported it to the company, but I was really disappointed with their response. All they said was "The matter has been handled by our security department accordingly." I called their customer service to try and get more information, but the person I spoke to wasn't very helpful. I asked a simple question - whether the person who defrauded me was blocked from using their system - but they just kept giving me vague answers. It was really frustrating because I just wanted a straight answer. As someone who has been the victim of fraud, I think it's really important to know whether the person who did it is still able to harm other people. Losing money is bad enough, but feeling like the company you trusted isn't taking your concerns seriously is even worse. Skrill is supposed to be a company that you can trust, but my experience has left me feeling really disappointed. I even sent them an email asking for a clear answer, but I never heard back from them. I wouldn't recommend using Skrill to anyone.

So, I recently had an experience with Skrill and let me tell you, it was not a good one. I woke up to a whopping 5 emails from them stating that my account had been restricted and that I needed to send in my ID to have it unlocked. Now, I don't know about you, but that seemed a bit fishy to me. I mean, I had never even heard of this company before, let alone opened an account with them.

So, I did what any normal person would do and googled their phone number to try and get in touch with their Fraud Department. But, to my dismay, no one answered for the last 5 days! Can you believe that? I was starting to get really frustrated and worried about what was going on.

Finally, I decided to send them an email and to my surprise, I actually got a response. I asked them if they could send me the contact information so that I could file a Police report due to this not being my account. But, the emails said that my card number was linked which is not any card that I have.

Then, today on 9. 21. 22, I got another email from Customer Service and it said that Law Enforcement could reach out to them but not by email. I asked for the phone number, but they responded by saying they have their own way to reach us. What kind of company is this?

I even went to the Oakland County Sheriff's Department to try and get some help, but they had no idea how to contact them as no one in the office today has any idea what this company is. They have never heard of it. They literally Googled it while I was in the office!

It seems to me like this company is in on the scams with scammers. There is no way a reputable company operates by email only but lists a phone number that no one can get through on. If anyone knows another avenue that I can use to contact them please share!

I just want to make it clear that I have never opened or tried to open anything with these people. It's really frustrating to be dealing with something like this and not be able to get any help. I hope that Skrill can get their act together and start providing better customer service.

I've been using Skrill for a long time now, mainly during my travels as a safety measure to avoid using my regular cards. However, I haven't been using it much lately since I got Revolut, which is much more convenient. I even received a new card from Skrill, but I never activated it.

Everything was going well until one day, I noticed that my account had a negative balance. I was surprised and confused since I hadn't activated my new card, and I had no money in my account. I contacted Skrill's customer support to ask how this could be possible. They replied that the charge was from something I bought a couple of years ago, and the merchant decided to claim the money now.

I was shocked and frustrated by this response. How could I remember a transaction from two years ago? Moreover, a merchant cannot just claim money whenever they want. They have a specific time frame to do so, which is usually around 10 days. Skrill was asking me to pay for a transaction that I couldn't even remember, and the inactive card had a negative balance, which shouldn't have been possible since it's a debit card.

In summary, Skrill was asking me to pay for a transaction that may have happened two years ago, and the inactive card had a negative balance. This experience was unacceptable, and I decided to close my account. I hope Skrill improves its customer support and policies to avoid similar situations in the future.

I started using Skrill towards the end of 2020 as a freelancer who receives online payments. At first, I was hesitant to share my Skrill link to receive payments, but after three months of testing it out, I decided to give it a try. Unfortunately, as soon as I received my first payment and shared my email, Skrill restricted my account.

I tried to resolve the issue by uploading my government-issued national identification module, but Skrill rejected it multiple times. I suggested that they only needed my identity number, and with access from the government, they could verify my identity. However, Skrill continued to reject my identification.

From December 2020 to July 2021, I tried to upload another state ID with my picture, date of birth, address, and state of origin. However, Skrill rejected it again, claiming that they could not verify if it was a government-issued ID.

Their excuse was ridiculous, and I was frustrated with their lack of customer service. I requested a refund to my PayPal email address and the closure of my Skrill account. Although they closed my account, they refused to refund my money or reply back to me.

It felt like they were stealing from me, and I noticed that they were doing this to many customers from other countries. Skrill seems to be afraid of messing with countries that could easily sue them, which is why customers from America, England, and Europe are not experiencing these issues.

When I researched Skrill's history, I discovered that they started as a gambling company. It's not surprising that they have poor customer service and are not trustworthy. I would not recommend Skrill to anyone, especially if you are from a different country.