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Marshalls Complaints & Reviews

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Marshalls - Store credit instead of cash back

Posted: 2015-01-02 by    Alexandria Kennett
Complaint Rating:  0 % with 1 votes
I had paid for my merchandise with gift cards and cash. When my license was found they gave me store credit instead of my cash back....

Marshalls - Rude manager

Posted: 2014-04-09 by    Irene R
Complaint Rating:  0 % with 0 votes
I purchased a cute outfit for our soon to be new born. After putting it aside for a month I realized that the security tag was still attached, by then the receipt was long gone.
Being 9 months pregnant, I had to think twice about returning it, as everything takes quite abit of effort these days.
When I got to the store on Maryland Pkwy, I spoke to the manager- Margie at the front desk who confronted me with 'Do you have the receipt?... Well we cannot remove the security tag'.
I was disgruntled and told her that it was not my fault that Marshalls staff did not do their...

Marshalls - Georgia, Atlanta - Employee Hours

Posted: 2014-01-15 by    Job Searching
Complaint Rating:  0 % with 1 votes
I am a current employee in the Atlanta, Ga. area and I agree with the employee in the Florida area. I have worked for the company for several years and after years of just working, the company did give part-time employees some of the same benefits that the full time employees have. However, the employees that has been there, do the job, care about the work do not get treated fairly when it involves hours given to the new employees. The scheduling manager gives more hours to the newer employees, even though they do less work, cause more work to be done and just do less as possible during their shift....

Marshalls - Was rude and inconsiderate

Posted: 2012-11-28 by    Damishe
Complaint Rating:  0 % with 0 votes
I was in the marshall missouri store late last night doing some last minute shopping with a family member before heading back home from the holidays and went into your grocery part of the style when i was pushing my handicap son in his wheel chair and i came up to an aisle where you had a co-working in the middle of the isle and when i said excuse me the working turned to me ad said and i quote “bitch don’t you see me working here so take you retarded son and go the other way” her name tag had the name “kerry” on it. Lets just say i plan on talking to my lawyer bout...

Marshalls - Indiana, Highland [Lake County] - Customer Service

Posted: 2012-06-17 by    mahgnitton2112
Complaint Rating:  67 % with 3 votes
Extremely unpleasant, rude, and unhelpful customer service. I found a pair of sandals that I liked but the piece on the back that holds it to your feet was missing. However, it still stayed on my feet and an employee said they would probably give me a discount since it was a BROKEN sandal. I finally got through line and right off the bat the clerk named Lisa was extremely rude. She was hard to understand and when I asked about a discount on the sandal she said "I could ask my manager but most likely no discount." So I asked her to ask her manager because she wasn't even going to ask her...

Marshalls - New York, Cheektowaga - RUDE EMPLOYEES

Posted: 2011-01-10 by    PATTI ENGLEMAN
Complaint Rating:  33 % with 3 votes

Marshalls - Price adjustment

Posted: 2011-01-03 by    B Low
Complaint Rating:  33 % with 3 votes
I bought a Pair of boots on 12/17/2010 for $149.99. Today, two weeks later they are $99.00. Marshalls refused to give me a price adjustment. Even though I could just return the boots, Which I am. Other department stores do price adjustments. And if I'm ever going to purchase a pair of boots for $149.00 I will do it at a store that WILL give a price adjustment. That is the most idiotic policy I have ever heard of. I will no longer give them my money....

Marshalls - bad customer service

Posted:    jm22111
Complaint Rating:  33 % with 3 votes
Veryyyyy bad customer serviceeeeeeee. The lady that worked in the fitting room snatched the items from my hand before i tried them and after I tried them to count them. REALLLY BAD CUSTOMER SERVICE!!! DO NOT SHOP AT MARSHALLS. I HAVE HEARD SOOOO MANY COMPLAINTS ABOUT THEM SO IM NOT THE ONLY ONE THAT ABSOLUTELY HATES MARSHALLS...

Marshalls - Maryland, Glen Burnie - Horrible Service, Bait and Switch Pricing, and Suspicion of Racism

Posted:    ComplaintsBoardMember20
Complaint Rating:  100 % with 1 votes
I also posted this on a similar site the day this occurred.

On September 23, 2010 at around 3:10p.m. as my mother and I were placing our items on the check-out counter, the associate who is Caucasian, middle-aged (40s), picked up one of our many (approx.8) clearance marked cookbook would-be purchases, turned around walking to the counter and, although her back was facing us, we moved to see her peel the red clearance sticker back and off.

She peeled for nearly 3 minutes, and whilst ruining the cover jacket of said book proceeded to turn around and in an accusatory...

Marshalls - California, Indio - Check Cashing Systems

Posted:    waterskier
Complaint Rating:  33 % with 3 votes
Went into the store to purchase a few items and wrote a personal check and informed the salesperson that I had no problems with her checking my driver's license but PLEASE do not list the number on the check!! I asked for the Store Manager (female) that I did not want my license number put on my personal check as I had been a victim of Identity Theft and they still wouldn't take my check. So I voided it and paid cash. This is a terrible form of customer protection as the stores are instilling Identity Theft to occur...IT NEEDS TO STOP!! Verfiying is one thing but writing driver's...

Marshalls - Missouri, Springfield - customer service - lacking

Posted:    KNOWLES
Complaint Rating:  100 % with 2 votes
My horrific shopping experience started on December 31, 2009 when I brought an item up to the check out counter. I was told they couldn't and wouldn't sell me the Spyder coat which had their merchandise tag on it for 29.99. I realized this was in inner lining of a Spyder coat. My thought was someone had stolen the outer shell or they had been separated and the outer layer had been sold. Making this not a complete coat - the price reflecting that on the tag. I was also buying a pair of boots - when the sales clerk started to ring the coat she told me that one of their sales clerks had mistakenly...

Marshalls - Shoe Scam

Posted:    lolagirl
Complaint Rating:  67 % with 3 votes
I bought a pair of Madden Girl boots from Marshalls recently, and right after I wore them I noticed that the insole was peeling off. When I took out the insole since it was practically unattached anyway, I saw that the real label of the shoe was Ellemenno. The store had fraudulently advertised the shoe as Madden Girl and attached a fake insole! I paid $50 for a shoe brand I've never even heard of. I will never buy shoes there again....

Marshalls - New Jersey, Ledgewood - Very unprofessional

Posted:    NJ27
Complaint Rating:  75 % with 4 votes
Manager of the store would make unsolicited/side comments while in the process of doing my returns . Items were fine with receipt.He's very rude and unprofessional! I've returned items there before but never encountered this problem. I would think he would act more professional other than the behaviour he showed me. Unacceptable!!!...

Marshalls - California, San Francisco - fraudulant card use

Posted:    highwide
Complaint Rating:  0 % with 1 votes
i was just told by my credit card that there were three accepts of charges on my card a week ago in another state in the east coast. i live in the west coast and have not traveled to the east coast. one charge went through, two were refused. i don't use this card anywhere because it's my extra card. i have however, used it recently at marshall's in downtown SF in the past month. i think marshalls and tjmaxx has an incident last year or the year before that their database of credit cards were hacked in to and were being fraudulantly used by others. just wanted to let others know to...

Marshalls - New York, Brooklyn - rudeness unhelpfull

Posted:    chaya
Complaint Rating:  100 % with 1 votes
my pocket book was stolen in the store, when i went to the front desk to tell them and ask if they can ask there workers too look out for it, she screamed at me, "its not our problem, I dont have time for this shit"...I asked for security she said we dont have security, she was downright rude. I shop alot at marshall and I was disgusted how one human being can treat another one like this, where is the kindness in this world gone. I was with my two year old baby and it was very stressfull. One gentlemen helped me a little and looked on the security cameras, but couldnt find me because they said the...

Marshalls - Florida, Aventura - REFUND

Posted:    kiesha
Complaint Rating:  0 % with 1 votes
I HAVE SHOP AT THE MARSHALLS IN AVENTURA FOR MANY OF YEARS BECAUSE I ENJOY SHOPPING THERE.LAST WEEK WEDNESDAY 3-4-09 I PURCHASE AN GIFT FOR MY MOTHER-IN-LAWS BIRTHDAY (A DRESS AND AN SHIRT)MY MOTHER IN LAW TRIED ON THE DRESS AND SHIRT AND TOLD ME SHE COULDNT FIT IT.I came back into the store just to get an refund to puchase the right size for her and as told i couldnt because the tags were off and it had to been worn. yes, she tried on the dress because i wanted to know if it fit. and of course the tags were off because you cant give someone a gift with tags on them but i did save the tags just...

Marshalls - They prefer to break things than to sell it

Posted:    fvd
Complaint Rating:  0 % with 0 votes
Well here's the thing!!!:
I bought a night table at clearance for $90.00 (it was in awful condition! but that was the most they would reduce it, and I bought it)
then I went in again and found the other ones, much smaller, at clearance market at $72.00, they are all scratched and have no hangers, terrible condition..
-so I went with my mom to the Supervisor of the whole store, and told him If he could come and see the tables and lower the price, because of the terrible condition they were in!

BUT HE DIDN'T, he instead sent someone else some dude, who...

Marshalls - California, Pasadena - Worst Customer Service

Posted:    mtang26
Complaint Rating:  82 % with 11 votes
I purchased a dress as a Christmas gift for my niece but ended up giving her another gift, so I took the dress back to the Marshalls store (store 208 on 3855 East Foothill Blvd in Pasadena, CA) where I purchased the dress for return yesterday. The dress had the original tag attached and I had the original receipt of the merchandise. The store cashier refused to accept the return citing that the tag did not match the merchandise. A second cashier stated the same. I was very upset over and humiliated. The manager on duty eventually instructed to accept the return.
Both cashiers had exhibited...

Marshalls - Massachusetts - Bias

Posted:    Fear what you dont understand.
Complaint Rating:  33 % with 3 votes
I work at Marshals part time and I have a day time job that pays well. My Marshalls job is money I use for gas, food and misc. things. I am a minority in the community where I work at, I am in my mid 20's(but looks between17-19). It's already bad enough that when I am at work I am talked down as if I am a little kid but it also feels like I am being watched. So being that my day time job is down the street from Marshalls on my days off from Marshalls after leaving my day job I go to the store to do a little shopping and sometimes bring business by inviting my co -workers to go shopping...

Marshalls - Georgia, Stone Mountain - check denied

Posted:    Jane
Complaint Rating:  50 % with 2 votes
Your company "Certegy" denied my check today at Marshall's in the amount of $26.50. As a loyal customer, that has shopped with this company for-ever! I was both embarassed and never recieved my merchandise!! I was embarrased to return to the store. By the way, I work for the company in which the check was drawn. As a result, I recieved NO help from your customer service! Certegy could not explain to me the reason my check was denied, other than persisting on telling me about "security measures." Was your company not the reason that customers accounts were comprimised? So, is this your way of...

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