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1.4 301 Reviews

Marshalls Complaints Summary

27 Resolved
273 Unresolved
Our verdict: If considering services from Marshalls with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Marshalls reviews & complaints 301

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4:56 am EDT
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Marshalls Customer Service

On 2/31/23 at 9pm I tried to purchase a rug that was clearly marked as clearance for 199. The manager Kate I believe her name was would not sell it to me and stated it was marked incorrectly! In my opinion this is a case of false advertisement and the marked price of the rug should’ve been honored! I feel like it was late in evening and they were to lazy to get rug down and sell it!

Desired outcome: I went to next door and purchased the same rug at a non discounted rate. I feel I should be given discount due to false advertising .

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11:25 pm EDT
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Marshalls Very rude manager

Necesito poner una queja urgente en contra de la encargada de la tienda ubicada en Fremont Hub, en la ciudad de Fremont California, mi hijo (que tiene problemas de lenguaje) esta siendo entrenado para ir al baño, tubo un accidente dentro se la tienda, nos quedamos junto al pipi y le pedi ayuda a una dependiente para que nadie pudiera resbalar con eso, la encargada me quito de una manera muy grosera de ahi, cuando mi esposo salió del probador, le pedi llevar a cambiar al niño al auto y traer toallitas para limpiar, la señora me hablo muy grosera para decirme, que yo debía decirle a mi hijo que eso no se hacia o debía ponerle pañal, yo le respondí, que fue un accidente y que el niño estaba siendo entrenado para ir al baño, a lo que de nuevo respondió que no debía regresar a la tienda con el asi, salí furiosa de la tienda y le pedi a mi esposo que regresara a reportarla, no regrese yo por que se metió con mi hijo y no estaba nada tranquila, el fue a pedirle poner una queja y dijo que ella era la supervisora y le dio un numero que al que nadie responde y tampoco le quizo dar su nombre a mi esposo, alegando que el la estaba intimidando y lo corrió agresivamente de la tienda. Exijo una respuesta pronto, somos clientes muy frecuentes de esta tienda en especial y esperamos se hagan responsables ustedes por contratar a una persona tan despota y ella por no tener comprensión y empatía con un niño que jamas quizo causarle daño. Ademas una persona me posteo en facebook por la situacion

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1:59 am EDT
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Marshalls Floor assistant

My name is Brenda and I’ve been a shopper at Marshall’s for several years already, it’s my go-to store for all my household and family needs, I love your products and prices. I shop there almost every week and I have spend $200+ very time I go. (I have receipts) I was traveling and driving back to kern county when I saw that on a couple exits ahead was a Marshall’s, so me and my family decided to go. We were shopping and my kids were just peaking through the clothes racks while I was browsing your store, the floor assistant that was next to me was extremely rude to my 4 year old daughter and told me that we should pay more attention to our kids and can’t be thinking that the store she was working at was a playground, we were shooked at her attitude and they way she took the liberty to talk to us in such a way that we decided to just pay and leave. We’ve always shopped at Marshall’s because you have name brand clothing for very good prices and having a big family it helps to know we can look good without spending so much money.

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2:43 pm EDT

Marshalls Return without a receipt due to extenuating circumstances

I have a TJX Mastercard. Recently I was hospitalized and then I was home recuperating. I try to keep all of my receipts in one place but things got moved around since others were here assisting me. I wanted to return a pair of boots for $29.99 but I did not have its receipt. The store wouldn't even issue me a gift card. I am a senior living on a limited income so the $30 means a lot to me. Is there any way you can assist with this return? My family and I have been shopping in all of your stores forever! Thank you, Jane von Ost

Desired outcome: Please arrange for a way for the store to take back the item and issue a gift card for the amount paid. Perhaps a letter from you to me when I go back to the store would work. You may have another solution so please advise.

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5:03 am EST

Marshalls Poor service and assault at Marshalls 77th Street and Broadway NYC

There was an assault at this store and the manager could not care less. I saw a woman getting her hair pulled and pushed over so hard that she fell on the ground. NO ONE helped. The manager did not inquire about the victim. The victim was not even addressed. She was told there was no security. The cameras were not working and they could hold the other person in the store while she called the police. This is an unsafe place where they do not care if this happens again. There is no security and the employees overall do not care.

Desired outcome: The manager should be fired. It is her duty to keep the store safe for its customers

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2:51 pm EST

Marshalls Manager's way of handling work and unkind customer service

1/20/23 13:00 visit

Marshalls of Montgomery 16 Airport Square

North Wales, PA19454 [protected])

I went to Marshall's and bought shoes, pants, and a tee.

The price tag was lost during the checkout process, and I looked for it, but it was not there.

I checked the price and it felt good to buy it at a good price. However, the price tag suddenly disappeared while the clerk was checking out. They brought clothes of different colors and asked me to pay 3 dollars more for them, and I said that the price was different because they were different colors. Then, he brought clothes of the same color but different sizes, and brought clothes that were $2 more expensive and said to pay at that price.

Marshall has always been kind and nice. I visit very often However, the manager there today was very unfriendly and said that he couldn't buy it unless he paid the price of a different size instead of giving it at the price that I and my sister had seen together. They told me to take the L-size clothes I chose and take the M-size clothes, which are 2 dollars more expensive. It's so absurd. He ignored me with such an unkind expression. I was embarrassed in front of many people, and it took too long to find and bring the clothes. Having been to Marshall a lot, the price of the clothes on sale is slightly different if they are not the same size or different colors. As expected, all the clothes the manager came to had different price tags. They asked me to pay $13 and then $12, but they were the same clothes, but the prices were all wrong. However, it made me feel bad that the manager brought clothes of a different size and asked me to pay that price, but the biggest offense was that she didn't believe my words, took up too much of my time, and was unkind. I bought it. I can't understand the manager's words and actions to pay more. I and my family buy all our clothes and shoes there. But for her actions, I will not go there again. If she continues to work there, she will lose many customers. I don't understand how such a person can be a manager. She makes me a liar and behaves unkindly to a customer for $2, which is too small, and makes Marshall lose even more money. I feel so bad.

Desired outcome: I hope the manager's friendly customer service.It's the store's fault. The same clothes on sale are all different sizes, colors, and prices. So, why are you asking for a higher price? Please fix it. I paid more and bought the item.

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12:31 pm EST
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Marshalls "we dont cater to area" — response I got when asking where hanukkah things are

I went to the Ballwin MO store looking for Hanukkah things - the store had nothing for us Jewish people, so I asked the manager working there where was the Hanukkah things, He folded his hands softly saying "We dont cater to that". So when did Marshalls become Antisemitic? Am I the only Jewish person in Ballwin I asked? I was totally baffled. He said I would have to the Creve Coeur store for Hanukkah things. So today I went to that store - once again I found a small selection nothing I wanted. I was looking for the Gnome Menorah - so I asked the check out lady and she said " Corporate said we could not sell those Menorahs or any Menorah we had to sent them back. Here is my question, WHY? Im so confused - I will let my Jewish group know to stay away from your store. Had no idea you would not sell to the Jewish Community.

Can you please explain why to me?

Aleta Hirsh [protected]

Desired outcome: Yes i want an answer as to why you told the clerks they could not sell the Gnome Menorahs. Why does Ballwin store "Not Cater" to the Jewish Community - I doubt I am the only Jewish person here.

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6:59 pm EST

Marshalls Online order being cancelled after being approved by the bank.

I've been sitting here trying to order from Marshalls for the last 48 hours. My order number are [protected], [protected],[protected], [protected]. Every last one of my orders was canceled when I called the bank they told me they was all approved they actually have 15 transactions that were all approved even though Marshall's canceled them and I really do feel like this discrimination being that I just made a order and it was approved yesterday at TJ Maxx the other number is [protected]. Due to the holidays I cannot seek legal advice but I am going for a discrimination case because this is true discrimination especially being that your financial institution just approved my card yesterday

Desired outcome: I would like for my order to be approved my original order with the seven items on it that was made today after they approved my order for TJ Maxx

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12:58 am EDT

Marshalls Marshalls returns at Montreal Atwater Store is not a pleasant experience

You spend $1000 at their store and then some cashier gives you attitude when you return 3 things in perfect condition and within the time period. That store needs to change their bully staff. They inspect every single thread and lint on the products and ask you why you are returning.

Easy to buy - hard to return. Despite so many cashiers in all the Winners/Marshalls/Homesense stores suggesting to customers to buy and try at home because you can always return them if it doesn't fit.

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8:40 pm EDT

Marshalls Racial discrimination

I went to Marshalls today to return a door wreath. I still had the tags on it and I showed her my receipt through my phone. She examined the door wreath for about 3 minutes. She then look at my phone to make sure it was on there. I told her there was nothing wrong with. I said that the leaves were sharp for my children and I wanted to return it. See then walk to the manager and they were reviewing it for about 4 minutes going back and forth as to see if something was wrong with return the item. I was racially profiled, she saw my receipt and it took them a long time to return it. I stated to the cashier that I work for TJ Maxx you have my receipt you have the item it is not defected I'm asking for a return right now. what you're doing is racially profiling if you have a tag on it and you have my receipt there should be no problem with the return. See this is the second time that I've had an issue with this woman she needs to be fired at the Marshalls in Dublin California

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7:42 am EDT
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Marshalls Management

The store manager is hated by everyone. The entire staff talks behind each others back. I was asked to guard the loading dock. 3 weeks ago. Originally I was told to stay outside then inside now I am forced to stand under the door. The employees constantly remark about how boring my job is and why I wear a mask. I shouldn't have to talk to anyone. I was recently asked to follow the instructions of the construction workers. Then today I was told everything I do is wrong. I received my first break today and I was ridiculed for running. I am not allowed to sit. I am not allowed to use the bathroom or buy water. During a twelve hour shift of standing under the loading dock door I was told I cannot get it together. Truly worse than a night tremor. I even tried opening a door and was screamed at in front of everyone. The mgmt discuss my behavior on the walky talky when all I was originally ordered to do was watch out for thieves. Now I am walking on egg shells.

Desired outcome: Fire the Managers Now

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10:21 am EDT

Marshalls They refuse to do returns. Do not honor their return policy. Vile towards customers

Marshall's on Queens Blvd, Queens NY. Extremely nasty attitude from management and cashiers. I was told the items I was returning didn't match the tickets. I just bought the items few days ago... When I politely asked the cashier (who could barley speak any English) to check again, she started yelling at me in Arabic I believe. When I asked if someone else could help me because of an apparent language barrier, I was treated like dirt by the manager. Very bitter old woman. She couldn't give me any reason whatsoever as to why she wont take the items back. She finally said "we don't sell this brand". Mind you, it was Calvin Klein. They sell plenty of Calvin Klein clothes. I was dumbfounded. I replied to her saying this is nonsense and she scolded me saying not to rise my voice at her or she will refuse me service. I had a shopping cart full of items I was going to buy but after how they treated me I left and am never going back ever again.

Desired outcome: I want to be able to return items without being treated like a fool or without being looked down on or yelled at by a cashier. Marshalls need to stop hiring nasty, bitter people. Their customer service is vile.

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7:46 pm EDT

Marshalls Manager at Medford Oregon Store

I was sick and worked their. The Manager was rude to me and I said I was sick so I guess I would have to quit. She said yes. I have covid real bad and am on my 8th day. I will get better but never shop their again. I have already been told of another job. Covid is a bad sickness, it's to bad people like her are allowed to put you down for being sick. I quess because I'm a man 64 she has issues.

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3:36 pm EDT

Marshalls Cashier unwilling to do a return

I went to Marshall's today to do a return on 3 items (pants, sweater, blouse) that I bought at another Marshall's location. The cashier first asked what the dollar amount of the return was...I was confused because I've never been asked that before and it's also right on the tags. So she proceeds to take the 3 items and goes to the back counter and inspects the receipt and items, then calls another lady and talks some more which I can't hear what they're saying. When she comes back she says, "I can only do a return on the blouse and not the other two because they're not in the system. You have to go back to the other store to return the other items." I explain that all items are on the same receipt and she says "I don't know if you got this on sale but it's not in the system and I can't return it. That's all I know." She was cold, rude, and that response did not make sense at all. The other lady she was talking to then stood behind me as if she was checking I wasn't stealing or something...what an unpleasant experience. I feel like she said I had to go the other Marshall's so she didn't have to deal with me because it should make no difference which Marshall's I return the new, unworn items to.

Desired outcome: I'd like to be able to return the items at my local Marshall's as opposed to having to travel an hour way to the other Marshall's where I made the original purchase.

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6:52 pm EDT

Marshalls Manager Mrs. Val

When my daughter and I shop at the store... Mrs Val one of the manager will follow us around the store whenever she there, every time. When I shop or my daughter comes in. No one at the store behaves in this way at all. I worked for the goverment before I retired and we always dress well. When she follows us around she makes it obvious she seems to really enjoy it she'l smile a lot it seems to really amuse her, I don't know if she prejudice of other nationalities or what motivates her to act this way. I do not shop there anymore and never will

I shop in another city now her behavior is disgusting. I always bought things your store merchandise has very pretty things for house decorating.

Thank you,

Sincerely

Janice Monroe

j

Desired outcome: That you know hat she's doing and that she loosing Marshalls clientele

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11:09 pm EDT

Marshalls Severely bullied by an employee

I am very infuriated while writing this. I just left the Marshalls and HomeGoods at 8830 US 31 Indianapolis, IN 46227. As soon as I park I see a male employee who was collecting carts he just stares me down and gave me the most evil look I’ve ever seen. And when I get into the store I Can’t take two steps without hearing this guy just making fun of me and talking crap about me to other employees very loudly I could tell he wanted me to hear. He made a comment about my hair and appearance and then he said some thing else to where the female employee that was standing beside him said that’s so mean. Throughout the whole time in the store he just kept going And then of course the other employees joined in and did the same. I hurried and went to the register to pay for my couple items I had had the chance to pick up in the midst of all this and I was very rudely demanded payment and then I thanked her because I have human decency, and then she ignored me and threw my bag at me. But that was nothing compared to the hell I had just been through, It was so disgusting And really did a number on my depression. I recently had a baby girl and have been struggling with extreme postpartum depression on many days where I can’t even get out of bed but I did today. I made myself get up, try to look presentable and go shopping for Some clothes for my baby girl. This is a really sad world when a new mother can’t even go to a department store without getting extremely bullied by its employees. I felt 1 million times worse than I did before I went in and I didn’t think that was possible this guy needs to do so much better because you never know what people are going through.

Desired outcome: I want a sincere apology from the male employee caused all of this hurt

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8:58 pm EDT
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Marshalls Customer service and return policy

I purchased over $500 in products this week. Upon getting home and opening them, I noticed that one storage container (priced at $12.99) was broken. I returned to the Monticello, NY store with the product and receipt. While there, my daughter picked out a backpack and lunchbox ($14.99 and $9.99) respectively. When we got to the register and I explained that I needed to return the item, the cashier walked away without explanation to speak with the manager on duty. The manager came over and told me they could not accept the item as a return because it has to be in new resellable condition. I explained that it should never have been sold to me in that condition in the first place. She refused to refund the item, so I walked out without purchasing the additional items, leaving behind the broken one as well. Once I got to my car, I decided to go back in to retrieve the broken item and found the manager and cashier looking at the item and laughing about it. I said excuse me, asked for my item back, and requested the corporate contact information. The manager told me the number is on the bottom of the receipt. I again left and once in my car looked at the receipt to find no corporate contact information. I called into the store and requested to speak with the green haired manager, as I didn't yet have her name. I asked for her name(Bre) and explained that the corporate contact information was not on the receipt and again requested it. Instead of providing the information, she began to argue with me about it being on the receipt and then told me, "You can just Google it," while refusing to provide me the information. This service is completely unacceptable. First and most importantly, I have been a loyal customer and literally spent over $500 on two purchases in the past 3 days alone. I was returning 1 item, which was sold to me in broken condition, while planning to purchase additional items. Common sense has to prevail somewhere! Is it worth losing a valued customer over $12.99, when my sales receipt reflects a much larger purchase and many items...only one of which I'm returning. Clearly it was broken at the time of sale. Unfortunately, losing a value customer is exactly what has happened. Furthermore word of mouth travels rapidly among my family and friends, who are also no longer willing to support your business. The remainder of items I have not opened from that receipt, which values far greater than the $12.99 refund, are promptly being returned. Do better Marshalls!

Desired outcome: Refund my money for the broken item. Depicted in the picture is one of two receipts. The other total was $324.00.

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1:45 am EDT

Marshalls The employee working

I was shopping in the store and tried on clothes and every item was counted for before and after leaving the dressing room. I didn't find anything that fit me so I left. I noticed as I left the store and was outside talking to my fiancee a black man who worked there thst came out and smoked a cigarette and stared at me making me very uncomfortable so I walked away going into another store and the man at Marshall's then followed me into Ross clothing store . As I went to look at shirts he proceeded to tell the woman at the counter something about me never discussing anything with me . I again felt uncomfortable and nervous so I left where the man followed me some more. My fiance noticed me upset and ask the man why he's followed me n the man then said "why do you think I'm following her" and my fiance said to the man that he noticed he was and walked off towards me who was walking out of the parking lot. He not only followed me out of the store ..he followed me into another then told the employee at Ross clothing store pertaining to me never telling me to my face . No one at Marshall's said anything to me either. Why was he following me . Why did he go to Ross n tell the lady something even pointing at me when saying it then following me back out. He made me nervous scared uncomfortable n slamming my character to another store for reasons I do not know . Why was I profiled? Why was my character being questioned? Why was I followed and watched as if I did something wrong. I don't think I'll ever go near that store out of being humiliated, followed, talked about and profiled. Something needs done . Myawyer will be in contact

Desired outcome: Open to discuss

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12:06 am EDT

Marshalls Very rude manager and employees at this store of Marshall

Hello, today July 6,2022 I went to east Hanover New Jersey Marshall to return one of the dress which i brought from another Marshall store, and the manger reacted really bad and rude. I gave her the receipt, the tag and dress and she scanned it and then she said she can’t return it and I have to go to the exact store where I bought this. I said her I had never heard that and even while buying they said me that I could return in any of the Marshall store. I again went to her and asked her to check it and return it, then she scanned it and says me that when she search she found something else, she was lying because I gave her the tag of the dress, and the same tag name on the dress. I said her that I had to travel to the other store and just because it is from Marshall please check and return it. Later she rudely asks one of the employee to return it. The employee acted so rudely and said me that the manager did a favor on you by returning the dress. It’s not even two weeks I bought the dress and then she talks this rudely. I gave her everything that was needed for the return but these ladies were more than rude and insulting. I have been to many Marshall stores and many times but this was the first time I found so rude. I think you all should take action because I was really hurt and I know you not not feel that this could be important but truly she was very rude. If it was not the correct item then they could not have returned it anyway but at-last she scanned it and returned it because she found it and then she says me that she is doing favor on me for returning.

You might say to forgive her and I thought that too but the way she was I almost cried and I don’t want others to go through this so I am just informing you about this incident.

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8:26 pm EDT

Marshalls Price change without notice

I had a very disappointing experience today at the store. My order barcode is #T11319Q6Q11411HF44AWND7

I took my mother and my mother in law who were visiting in town in order to help me recover after a surgery. I was paying for all the things they got. When I went to the registers the girl that was the cashier took 2 items and set them aside and I heard her say to another one that she needed a price check in a hair serum because it did not had a price tag. But she also took a cup that came with a butterfly spoon that I got from clearance aisle that was already marked at $2.00. She told me that the hair serum was 7.99 and that if I was ok purchasing it and I said it was fine. After she gave me the receipt I checked it at the store and went back to her and said that how come the cup was not a $2.00 and she said she looked in the system and it was 12.99. I told her to that it was a clearance item and that was reduced many times apparently which was the reason I was getting it. I asked her why she did not informed me about the price change like she did with the hair serum and she rudely said that some customers take tags of other things and place them in items to get them cheeper.

I was enfuriated because she was basically telling me that I was cheating! Then, she even with a more attitude said that oh I can return the item if you want. I told her that is not about the 12 dollars but her deceiving attitude and that fact that she was implying that I did such a horrible thing.

I wanted to get the supervisor but my surgical scars were bothering me and did not wanted to prolong this inconvenience. First she was not up front and honest about the product and what she was doing. Second, when I confronted her she assumed that I was changing labels (in order words saying that I am thief).

I have been a homegoods/ tj maxx and marshalls card holder for many years. I feel that I was offended and harassed by your staff member. You can check the cameras and my purchase history and see if I would be a kind of client that would do such a horrible thing. On top of everything I am a latina woman, so that even makes worse, because I saw her attitude and she would not do that to a white person. I am disgusted at their behavior and the fact that this girl will get away with everything and your store is not going to do anything about it.

(I took pictures of the item and receipt)

Desired outcome: staff that was involved in this transaction is educated about communicating with clients about changes in price and not to make unbased accusations.

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Phone numbers

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